KnovoicOrb

BACKGROUND

Please describe your company and position.

I am the General Manager of Oona

Describe what your company does in a single sentence.

Music and Audio software company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnovoicOrb to accomplish?

• Diagnose model trust
• Alert fatigue

SOLUTION

How did you find KnovoicOrb?

Referral

Why did you select KnovoicOrb over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from KnovoicOrb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Identify why AI recommendations are noisy, ignored, or misaligned with business goals. Improve the quality, relevance, and trustworthiness of AI recommendations.

Deliverables: 

1. Detailed analysis of current AI recommendation system, including gaps and opportunities.
2. Actionable steps to clean data, retrain models, and improve recommendation logic.
3. Guidelines for internal teams to champion and explain recommendations to users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The click-through rate on recommendations surged by 25%, with users spending more time exploring suggested content, leading to longer and more frequent listening sessions.  User retention rates increased by 10%, as personalized recommendations kept listeners coming back, reducing churn and building a more loyal community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All key milestones and deliverables were completed on schedule, with no critical delays. The team was highly responsive to feedback, pivoting quickly when user data or stakeholder input revealed new opportunities or challenges. 

What was your primary form of communication with KnovoicOrb?

Virtual Meeting

What did you find most impressive or unique about this company?

KnovoicOrb didn’t just jump into solutions; they methodically diagnosed the root causes of why our AI recommendations were noisy and ignored. Their audit uncovered data gaps, model biases, and UX friction points that internal teams had overlooked, providing a clear, evidence-based roadmap for improvement.

Are there any areas for improvement or something KnovoicOrb could have done differently?

KnovoticOrb's consultants were technically brilliant but came from a background primarily in enterprise SaaS and industrial data. While their methodology was sound, there was a slightly visible learning curve regarding music industry-specific dynamics. 

BACKGROUND

Please describe your company and position.

I am the COO of a construction contracting company.

Describe what your company does in a single sentence.

Construction general contractor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnovoicOrb to accomplish?

• Diagnose Data Flows

SOLUTION

How did you find KnovoicOrb?

Online Search

Why did you select KnovoicOrb over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KnovoicOrb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Conduct a rapid review of current data flows to identify key inefficiencies and high-potential AI opportunities.

Deliverables:

Summary Memo : Key findings on pain points and data gaps.
Visual Map: Simple diagram of a core, problematic data flow.
Opportunity Brief: A detailed analysis report with list of prioritized AI use cases with expected benefits

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. A prioritized, ROI-ranked technology roadmap with a clear 18-month implementation sequence, replacing a previously ad-hoc and reactive software buying process.
2.  Discovery of a $100,000+ potential financial exposure due to a data flow breakdown between procurement and accounting.
3. 15% reduction in administrative labor hours within 60 days of implementing the recommended "quick win."

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knovoicorb operated with exceptional clarity, discipline, and adaptability. 

All milestones and deliverables were met on or ahead of schedule. The final presentation was delivered 2 days early, allowing extra time for internal discussion.

We were assigned a Principal Consultant who served as the single conduit for all communication. This prevented confusion and mixed messages.

What was your primary form of communication with KnovoicOrb?

Email or Messaging App

What did you find most impressive or unique about this company?

Unlike many tech consultants who arrive with a predetermined solution (e.g., “You need our AI platform”), they demonstrated intellectual humility. They began with a blank slate and asked, “What are you actually trying to do?” They focused on our business outcomes (avoiding delays, reducing rework) rather than pushing “AI for AI’s sake.”

Are there any areas for improvement or something KnovoicOrb could have done differently?

While the engagement was highly successful, reflecting on the process reveals a few nuanced areas where KnovoicOrb could enhance their already strong model. The request for sample data and system access came swiftly after kick-off. While manageable, it caused a slight scramble on our end to sanitize and compile relevant datasets.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of MartEcom, an e-commerce customer support company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KnovoicOrb?

We needed help optimizing the use of AI tools.

SOLUTION

What was the scope of their involvement?

We engaged KnovoicOrb Consulting to improve our internal customer support operations through process optimization, data analysis, and AI-enabled automation. The goal was to increase efficiency, response quality, and scalability. KnovoicOrb provided a clear set of tangible deliverables throughout the engagement. These included structured diagnostic and assessment reports, process redesign documentation, and actionable recommendations for improving internal operations.

What is the team composition?

We worked with 2–5 teammates from KnovoicOrb.

How did you come to work with KnovoicOrb?

Someone referred KnovoicOrb to me. I also chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We worked together in July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We observed an improvement in our first-contact resolution rates, driven by standardized processes and clearer escalation paths. We also noticed a reduction in our manual workload. These improvements have been stable.

How did KnovoicOrb Consulting perform from a project management standpoint?

KnovoicOrb's communication was proactive and well-organized, with regular check-ins and progress updates that kept all stakeholders aligned. Our primary form of communication was virtual meetings.

What did you find most impressive about them?

KnovoicOrb's ability to connect process optimization, performance metrics, and AI/automation strategy into a single plan was unique.

Are there any areas they could improve?

While KnovoicOrb delivered clear documentation, frameworks, and recommendations, additional hands-on training or follow-up sessions could've helped accelerate adoption across all support agents.

BACKGROUND

Please describe your company and position.

I am a project manager at YC Logistics

Describe what your company does in a single sentence.

Supply chain and Logistics for international goods

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KnovoicOrb to accomplish?

• Streamline internal operations

SOLUTION

How did you find KnovoicOrb?

Referral

Why did you select KnovoicOrb over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KnovoicOrb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Knovoicorb Consulting partnered with our organization to assess and significantly improve our internal operational capabilities across logistics, supply chain coordination, and decision-making functions. Their engagement went beyond surface-level optimization and delivered a structured, data-driven transformation of how our internal teams operate, collaborate, and make decisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed a 25% reduction in internal process cycle times through workflow standardization and automation design with higher data accuracy and consistency, enabling unified KPI reporting across operations and leadership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Knovoicorb demonstrated strong project management throughout the engagement. The project was well-structured with clearly defined milestones, deliverables, and timelines, and key items were delivered on schedule. Communication was consistent and transparent, allowing for effective tracking of progress and early identification of risks.

They were highly responsive to our needs, adapting quickly to feedback and evolving requirements without disrupting delivery timelines. Knovoicorb proactively addressed issues, provided clear recommendations, and maintained a collaborative approach that ensured alignment with our operational priorities.

What was your primary form of communication with KnovoicOrb?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out about KnovoicOrb was their combination of analytical rigor and operational understanding. Rather than offering generic recommendations, they took the time to understand our internal realities and translated complex challenges into clear, actionable solutions that teams could realistically execute.

Are there any areas for improvement or something KnovoicOrb could have done differently?

Overall, the engagement was very strong. If there were areas for improvement, it would be around accelerating change adoption across internal teams. While KnovoicOrb delivered clear frameworks, tools, and recommendations, some teams required additional time to fully adjust to new processes and ways of working.