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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as the United States, United Kingdom, and Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: February 6, 2026

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What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Personable
Clients have consistently praised Hugo for their personable approach, which has notably simplified agent training and fostered strong relationships. One client emphasized that Hugo's unique style distinguishes them from typical BPOs, enhancing operational efficiency and allowing for a greater focus on business growth. Overall, the sentiment reflects a high level of satisfaction with Hugo's ability to connect and communicate effectively with their teams.

BPO & Customer Service Support for Financial Services Co

4.5 Jun 27, 2024

The personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (40) Canada (1) Georgia (1) New Zealand (1)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Positive attitude
Mindy Support has received commendations for their positive attitude, with clients noting that their staff is always ready to help, even with tedious requests. One client highlighted the professionalism and politeness of the sales representative, as well as the proactive approach to feedback. Overall, the sentiment reflects a high level of satisfaction, with clients appreciating the team's willingness to assist and their constructive response to feedback.

Customer Support for Interactive Gaming Platform

5.0 May 10, 2021

The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)
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Sonnecto

5.0 2 reviews

$5,000+

< $25 / hr

50 - 249

Prishtina, Kosovo

Services provided

15% Customer Service Outsourcing

20% Custom Software Development

20% IT Staff Augmentation +4 services

15% Finance & Accounting Outsourcing (FAO)

10% Back Office Outsourcing

10% Call Center Services

10% Web Development

Sonnecto is a business process outsourcing company offering services in lead generation, customer support, software development, and digital marketing. Overall, they receive positive feedback, with clients praising their adaptability, effective project management, and strategic partnership. Approximately 90% of reviewers highlight their strong communication skills and innovative problem-solving approach, while some suggest expanding their service offerings.

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Reviews mention Easy to reach
The feedback regarding Sonnecto's accessibility is overwhelmingly positive. Clients consistently highlight their ease of communication, noting that the team is always available via Slack, email, or phone, ensuring urgent matters are promptly addressed. One client specifically mentioned, "I never have to worry about getting a hold of them," reflecting a strong sentiment of reliability and responsiveness. Overall, Sonnecto's commitment to customer support and accessibility has been a significant factor in their positive reviews.

Lead Gen & Development for Government Tenders Platform

5.0 Jul 1, 2020

We use Slack and email to communicate. If there is something urgent, I call them on the phone. They’re always available, so I never have to worry about getting a hold of them.
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Industry Experience

Sonnecto has demonstrated its expertise primarily in the IT Services and education sectors. Clients have praised their ability to enhance lead generation and operational scalability, particularly for SaaS companies and coding schools. Feedback highlights their commitment to using innovative technologies and providing dedicated support teams, contributing positively to clients' growth and efficiency. The overall sentiment is highly favorable, suggesting that companies in IT and education looking for outsourcing support and development capabilities would find Sonnecto a valuable partner.
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IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Sonnecto's cost-effectiveness and the substantial value they provide for their investment. One client noted an investment of over $50,000, resulting in significant lead generation and operational efficiency improvements. Another emphasized that Sonnecto's extensive resources allowed them to scale operations that would have been unaffordable otherwise. Overall, feedback reflects a strong sentiment that Sonnecto offers competitive pricing aligned with high-quality service and support.
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Ireland (1) United States (1)
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AdvancedMD

5.0 1 review

$1,000+

< $25 / hr

250 - 999

South Jordan, UT

Services provided

10% Customer Service Outsourcing

75% Back Office Outsourcing

15% Call Center Services

AdvancedMD is a back-office service provider that offers organized and state-of-the-art solutions for medical offices. The reviews highlight their strengths in creating a simpler, more efficient work environment with a friendly atmosphere, saving clients $450-$500 monthly. Approximately 85% of feedback is positive, emphasizing their ability to consistently deliver quality work and enhance brand reputation.

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Industry Experience

AdvancedMD has demonstrated expertise in the Hospitality & Leisure industry, receiving positive feedback for their back office services that enhance operational efficiency and brand reputation. Clients appreciate the organized and friendly service, which allows internal staff to focus on core tasks while saving significant time and money. The overall sentiment is favorable, indicating that AdvancedMD's strengths lie in delivering reliable, cost-effective solutions that foster a less stressful work environment.
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Hospitality & leisure

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive AdvancedMD as providing good value for money, noting the flexibility in their pricing structure, which allows for tailored bundles based on specific needs. One client highlighted a savings of $450-$500 per month, indicating a positive return on investment. However, there are suggestions for the company to continue enhancing value and offering competitive pricing to attract more clients.
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Oneresource Virtual Assistants Ltd

4.8 5 reviews

$1,000+

$25 - $49 / hr

10 - 49

Banbury, England

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

15% Email Marketing +3 services

15% Finance & Accounting Outsourcing (FAO)

15% Sales Outsourcing

15% Social Media Marketing

Oneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services.

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Industry Experience

Oneresource Virtual Assistants Ltd has demonstrated significant expertise across various industries, including Human Resources, Advertising & Marketing, Financial Services, and Real Estate. Feedback highlights their strengths in administrative support, invoicing and expense management, and market research. Clients commend their efficiency, attention to detail, and ability to enhance productivity. Overall sentiment is highly positive, particularly in Financial Services and Marketing sectors, making Oneresource a strong candidate for businesses seeking reliable support in these fields.
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Human Resources Advertising & marketing Financial services Real estate

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Oneresource Virtual Assistants Ltd's excellent value for money, with feedback emphasizing their competitive pricing and high-quality service. One client noted their 'good value for cost,' while another stated that the services provided were a 'value add' from the outset. The company is praised for its efficiency, which has allowed clients to focus on core business activities, demonstrating a strong return on investment.
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London, England (2) Portsmouth, England (1) Oxford, England (1) Bloxham, England (1)

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2ndOffice Limited

5.0 1 review

$75,000+

$25 - $49 / hr

50 - 249

Couva, Trinidad and Tobago

Services provided

10% Customer Service Outsourcing

50% IT Staff Augmentation

10% Back Office Outsourcing +3 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

2ndOffice Limited is a company specializing in supplying and installing modular office containers. The overall feedback reflects a professional and detail-oriented team, with 100% of reviewers highlighting their timely delivery and high-quality materials. Clients consistently commend their professional communication and management, emphasizing their ability to meet project deadlines and accommodate additional changes.

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Industry Experience

2ndOffice Limited has received positive feedback from clients in the construction industry, particularly in HVAC solutions. Clients commend their expertise in delivering high-quality modular office containers with professional project management, timely delivery, and effective communication. The overall sentiment is highly favorable, highlighting their strong work ethic and alignment with client values. Potential clients in the construction sector may find 2ndOffice Limited a suitable partner for projects requiring customized modular solutions.
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Construction

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed positive sentiments regarding 2ndOffice Limited's pricing and overall value. One client noted that their 'pricing fit our budget' and highlighted the 'good value for cost' provided. Additionally, the company's commitment to quality and timely delivery was praised, indicating that clients feel they receive a worthwhile return on their investment. Overall, feedback reflects satisfaction with the balance of cost and quality in their services.
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Immido

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

30% Customer Service Outsourcing

30% Data Annotation Services

30% Recruiting +1 service

10% Recruitment Process Outsourcing

Immido is a Customer Support Outsourcing company specializing in comprehensive customer service BPO solutions, including 24/7 multilingual support and dynamic workload management. With 100% positive feedback from reviewers, clients commend their professionalism, responsiveness, and ability to maintain high service levels while allowing internal teams to focus on core activities.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Immido highlight their exceptional professionalism and responsiveness, particularly in customer support services. Clients noted improvements in customer satisfaction, efficient handling of fluctuating workloads, and adherence to SLAs. One reviewer emphasized the company's commitment to clear communication and proactive adaptation to needs. Overall, the sentiment is highly positive, with no significant areas for improvement mentioned, showcasing Immido's capability to deliver quality service consistently.
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Industry Experience

Immido has demonstrated strong expertise in the IT Services industry, particularly in customer support for iGaming providers. Feedback highlights their professionalism, responsiveness, and ability to manage dynamic workloads effectively. Clients appreciate their 24/7 multilingual support and consistent adherence to service level agreements (SLAs), resulting in improved customer satisfaction. Overall, Immido is well-suited for projects requiring high-quality customer service and scalable support solutions in the IT sector.
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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that Immido offers good value for cost, particularly for comprehensive customer support services. One reviewer highlighted the company's professionalism and responsiveness, emphasizing their ability to maintain service levels and meet SLAs even during peak traffic periods. Overall, the sentiment reflects satisfaction with the pricing relative to the quality of service provided, with no significant areas for improvement identified.
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Scicom

4.4 6 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Branding +8 services

10% Call Center Services

10% Digital Strategy

10% E-Commerce Development

10% Fulfillment

10% HR Consulting

10% Sales Outsourcing

5% Mobile App Development

5% Web Development

Scicom is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Outsourcing. The company is praised for its cost-effective solutions, cultural compatibility, and multilingual support, with 100% of reviewers highlighting improved customer satisfaction and efficiency. Scicom's adaptive project management and professional team are commended, though there's a suggestion to enhance technology integration.

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Reviews mention Knowledgeable
Clients consistently highlight Scicom's extensive knowledge and expertise in various industries, noting their ability to provide tailored solutions and multilingual support. One client emphasized Scicom's understanding of unique industry challenges and best practices, which facilitated improved customer service and operational efficiency. Overall, the sentiment reflects a strong appreciation for Scicom's knowledgeable approach, adaptability, and commitment to meeting client needs.

Customer Support for E-commerce Company

4.0 Jul 14, 2023

Scicom specializes in serving various industries and offers in-depth knowledge and understanding of unique industry challenges, regulations, and best practices. They offer flexible engagement models, which provide us with the agility and scalability required to adapt to changing business needs and market dynamics.
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Industry Experience

Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors.
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eCommerce Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs.
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Germany (1) Malaysia (1)
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Tafaseel BPO

4.0 1 review

$10,000+

< $25 / hr

1,000 - 9,999

Ajman, United Arab Emirates

Services provided

15% Customer Service Outsourcing

25% Call Center Services

20% Sales Outsourcing +3 services

15% HR Outsourcing

15% Recruiting

10% Staffing

Tafaseel BPO is a call center service provider offering bilingual agents and live chat support. The reviews consistently highlight their cultural understanding and smooth project management, with 100% positive feedback emphasizing their tailored and innovative solutions. The company is praised for its ambitious and youthful approach, meeting high expectations and building strong client relationships.

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Industry Experience

Tafaseel BPO has demonstrated strong expertise in the education sector, particularly with a federal government client in the UAE, providing effective call center solutions and exceptional customer service. Feedback highlights their capability to improve service quality through bilingual support, quality monitoring, and personalized engagement. Overall, sentiments from this industry reflect satisfaction with their project management, innovative approach, and understanding of local culture, suggesting they are a suitable partner for organizations seeking reliable outsourcing solutions in education and potentially other sectors.
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Education

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Tafaseel BPO's cost and value for money, noting that their services meet high expectations. One client highlighted a $400,000 annual investment, stating it was a wise choice given the significant improvement in service quality since outsourcing. They appreciated Tafaseel's competitive pricing against larger firms and emphasized that the company provided a personalized experience, effectively addressing their specific needs without compromising on quality.
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Global Hola

5.0 6 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

10% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +7 services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Staff Augmentation

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Social Media Marketing

10% Staffing

Global Hola offers Customer Support Outsourcing and virtual assistant services, including email support, social media engagement, and content creation. Reviews highlight their efficient project management, timely delivery, and strong communication. Clients appreciate their productivity tracking and value for cost, though some suggest improvements in VA onboarding.

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Reviews mention Timely
Overall, clients express a positive sentiment regarding Global Hola's timeliness. One client noted their project management as 'top notch,' highlighting the company's ability to work expeditiously to meet timelines while providing qualified candidates. Another client emphasized their quick responses and the exceptional speed in delivering candidates. Both reviews reflect satisfaction with the promptness and efficiency of Global Hola's services, indicating a strong alignment with client needs and timelines.

HR Outsourcing for Peer-To-Peer Tutoring Company

5.0 Nov 13, 2025

Describe their project management. Did they deliver items on time? How did they respond to your needs? Responded very quickly, very open to feedback, delivered candidates with exceptional speed.
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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, feedback for Global Hola has been overwhelmingly positive. Clients commend their rapid response times and effective project management, noting significant improvements in operational efficiency. One client highlighted a reduction in time spent on daily operations from several hours a week to just one hour biweekly, attributing this success to Global Hola's diligent candidate sourcing and facilitation. Overall, clients appreciate their commitment to understanding and meeting specific business needs.
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Industry Experience

Global Hola has demonstrated expertise across various industries, including Business Services, Financial Services, and Education. Clients commend their efficiency in sourcing qualified candidates and their strong alignment with organizational values. The overall sentiment is positive, with feedback highlighting their excellent communication, attention to detail, and ability to significantly reduce operational workloads. This provider is well-suited for clients seeking staffing solutions in these sectors, particularly those valuing a collaborative and transparent hiring process.
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Education Business services Financial services

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Bethesda, Maryland (1) Hendersonville, Tennessee (1) Fort Collins, Colorado (1)
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Ekant Infotech Solution

4.7 3 reviews

$5,000+

< $25 / hr

10 - 49

Lucknow, India

Services provided

10% Customer Service Outsourcing

38% Call Center Services

32% Sales Outsourcing +1 service

20% Custom Software Development

Ekant Infotech Solution is a sales and lead generation company known for effectively managing sales activities, including cold calling and social media optimization. Overall, they receive positive feedback, with clients highlighting their ability to meet deadlines and improve sales performance. Approximately 100% of reviewers commend their sales capabilities, and some suggest expanding their team for enhanced service delivery.

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Industry Experience

Ekant Infotech Solution has demonstrated strong expertise in the telecommunications and other industries through effective sales and lead generation services. Clients from telecommunications noted their excellent communication and punctuality in meeting deadlines, while the other industry client highlighted significant growth in job volume. Overall, the sentiment is highly positive, indicating that they are a reliable partner for businesses seeking to enhance sales and lead generation efforts.
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Other Industry Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Ekant Infotech Solution's strong value for money, noting significant improvements in sales and lead generation relative to their investment. One client reported a return from 3-5 to 10-12 jobs monthly after a $130,000 investment, praising their effective communication and timely delivery. Another client, spending $30,000-$40,000, commended their sales capabilities and daily communication, indicating a high level of satisfaction with the overall cost-effectiveness of their services.
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More responsive than most other service providers

Ekant Infotech Solution is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$2,000 Best for Small companies for 1-5 Agents $1,500 Best for Medium companies for 6-20 Agents $1,200 Best for Medium companies for 21-50 Agents

Suitable
We are offering full Customer Support.
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Process-Smart

5.0 1 review

$10,000+

< $25 / hr

250 - 999

Valley View, OH

Services provided

15% Customer Service Outsourcing

25% Back Office Outsourcing

15% Accounting +6 services

15% Call Center Services

10% Search Engine Optimization

5% Content Moderation Services

5% HR Outsourcing

5% IT Managed Services

5% Recruitment Process Outsourcing

Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

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Industry Experience

Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.
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Environmental Services

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
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TeamVan Outsourcing

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

30% Customer Service Outsourcing

20% IT Managed Services

20% IT Strategy Consulting +3 services

15% Call Center Services

10% Sales Outsourcing

5% Business Consulting

TeamVan Outsourcing is a Customer Service BPO that provides comprehensive Customer Support Outsourcing, including 24/7 customer service via phone, email, and chat. Reviewers consistently highlight their dedication to customer satisfaction, innovative problem-solving, and timely project management, with a 100% positive feedback rate on responsiveness and efficiency. They achieved a 20% increase in customer satisfaction and a 30% rise in new customer acquisition.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

IT Support, Digital Mktg & Cust Service for Food Services Co
5.0 — TeamVan Outsourcing offers outsourcing services for various aspects of a food service company's business. The team provides the client administrative, technical, digital marketing, and 24/7 customer Read more
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Industry Experience

TeamVan Outsourcing has demonstrated expertise primarily in the Retail and Food Service industries, receiving positive feedback for their customer service, operational efficiency, and marketing strategies. Clients noted a significant increase in customer satisfaction and streamlined processes. The overall sentiment is favorable, highlighting their commitment to timely delivery and innovative solutions. Potential clients in the Retail and Food Service sectors would likely find TeamVan Outsourcing a strong fit for enhancing operational capabilities and customer engagement.
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Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised TeamVan Outsourcing for providing good value for money, with one Operations Manager highlighting that their pricing fit within budget while delivering quality services. The company is noted for reducing operational costs and improving efficiency, contributing to a 20% increase in customer satisfaction. Overall sentiment reflects satisfaction with the costs relative to the benefits received, although some clients suggested that more flexible service packages could enhance their offerings further.
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Ekaru

5.0 1 review

$1,000+

$100 - $149 / hr

10 - 49

Westford, MA

Services provided

10% Customer Service Outsourcing

50% IT Managed Services

30% Cybersecurity +1 service

10% IT Strategy Consulting

Ekaru is an IT support company providing comprehensive services such as system setup, workstation configuration, and email hosting. Clients commend Ekaru for their timely response and effective project management, with 100% positive feedback highlighting their support, communication, and client engagement. They are particularly valued for their ability to seamlessly support business infrastructure needs.

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Industry Experience

Ekaru has demonstrated expertise primarily in the Financial Services industry, providing IT support and infrastructure setup for CPA firms. Clients praise their timely response and project management capabilities, noting strong communication and a supportive approach. The overall sentiment is highly positive, with clients recommending Ekaru for businesses looking to scale their IT needs. Ekaru's strengths lie in their ability to adapt to client demands and manage complex IT challenges efficiently.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive Ekaru's services as cost-effective, noting a reasonable base service fee of around $80 per month, with additional expenses for specific tasks. One client mentioned investing approximately $25,000 over five years, indicating value through consistent support. Positive feedback highlights Ekaru's timely responsiveness and project management skills, reinforcing the belief that initial setup costs are worthwhile for long-term benefits. Overall, clients recommend Ekaru for its reliable service and solid value for money.
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Leverage Contact Center

4.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Back Office Outsourcing

Leverage Contact Center specializes in Customer Support Outsourcing, including managing multiple communication channels such as voice, email, and WhatsApp for medical services. Reviews highlight their strong customer orientation, effective work methodology, and commitment to adding business value, with notable outcomes like high client satisfaction and increased appointment conversion rates.

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Industry Experience

Leverage Contact Center has demonstrated significant expertise in the Consumer Products industry, particularly in enhancing sales outreach in informal markets. Client feedback highlights their strengths in training a well-prepared team and achieving substantial increases in customer engagement and sales penetration. Their collaborative and client-oriented approach has been praised, indicating a strong capacity for adapting to client needs. Overall, the sentiment is highly positive, suggesting they are a suitable partner for companies aiming to expand their market reach effectively.
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Consumer Products

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients report that Leverage Contact Center provides excellent value for money, particularly in enhancing outreach efficiency. One client noted an investment of $10,000 per month, resulting in significantly increased contact rates—doubling their prior performance. Their commitment to understanding client needs and adapting strategies has been highlighted as a key strength, with feedback indicating that their proactive approach and well-trained team contribute to successful outcomes, making them a worthwhile investment for businesses seeking to expand their market reach.
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Adlinc Business Services Limited

5.0 3 reviews

Undisclosed

< $25 / hr

50 - 249

Montego Bay, Jamaica

Services provided

15% Customer Service Outsourcing

35% Logistics & Supply Chain Consulting

25% Call Center Services +2 services

15% Back Office Outsourcing

10% Sales Outsourcing

Adlinc Business Services Limited specializes in Customer Support Outsourcing, offering services such as remote customer care and customer service BPO. The company receives overwhelmingly positive feedback, with reviews highlighting their outstanding service, responsive team, and high-quality, scalable support. Notably, 100% of reviewers commend Adlinc for their excellent customer service delivery and effective project management.

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2 of 2 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, clients have praised Adlinc Business Services Limited for their excellent customer service and responsive communication. One client noted, 'The quality of talent they provide is outstanding,' while another highlighted their ability to quickly adapt and scale support. Overall sentiment is highly positive, with clients recommending Adlinc for their reliable and skilled personnel, emphasizing their cultural fit and effective onboarding processes. No significant areas for improvement were identified.
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Industry Experience

Adlinc Business Services Limited has demonstrated significant expertise in the Logistics & Supply Chain industry, providing essential support in customer service, dispatch operations, and driver compliance. Clients report impressive scalability, enhanced operational efficiency, and superior talent acquisition, resulting in improved response times and cost savings. The overall sentiment is overwhelmingly positive, indicating a strong fit for businesses within logistics and transport sectors seeking reliable and skilled outsourcing solutions.
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Logistics & Supply Chain Supply Chain, Logistics, and Transport

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Tampa, Florida (1) Minneapolis, Minnesota (1) Phoenix, Arizona (1)

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TravelsBpo

4.8 4 reviews

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

30% Call Center Services +1 service

10% Sales Outsourcing

TravelsBpo is a Customer Support Outsourcing company that excels in delivering 24/7 multilingual customer service solutions, focusing on visas, travel documentation, and border-crossing inquiries. Reviews indicate 100% positive feedback, highlighting their professionalism and ability to improve customer satisfaction and retention through efficient service and insightful reporting. Their proactive problem-solving and adaptability during peak periods are particularly praised.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Travel Solutions Company
5.0 — TravelsBpo provided 24/7 multilingual customer support services for a travel solutions company. The team managed the client's customer support operations, focusing on inbound and outbound inquiries. Read more
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Industry Experience

TravelsBpo has demonstrated robust expertise across various industries, including Information Technology, Consulting, Advertising & Marketing, and Staffing & Recruiting. Clients notably praised their ability to enhance customer support efficiency, reduce response times, and improve satisfaction in the travel management sector. The company showcases strengths in project management, clear communication, and adaptability, positioning them as a valuable partner for businesses seeking to optimize customer experiences and operational efficiency in these sectors.
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Information technology Consulting Other industries Advertising & marketing

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Canada (1) India (1) Italy (1) England (1)

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Tech Drop Private Limited

4.8 4 reviews

$10,000+

< $25 / hr

10 - 49

Karachi, Pakistan

Services provided

10% Customer Service Outsourcing

10% Blockchain

10% CRM Consulting and SI +10 services

10% Call Center Services

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

5% Digital Strategy

5% E-Commerce Development

5% Graphic Design

5% Mobile App Development

5% UX/UI Design

5% Web Development

Tech Drop Private Limited offers Customer Support Outsourcing, lead generation, and appointment setting services. Clients commend the company for its strategic approach, expertise, and effective results, particularly in enhancing qualified leads and conversions. Tech Drop Private Limited stands out for its exceptional customer support, though there is a suggestion to broaden its service range.

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Industry Experience

Tech Drop Private Limited has demonstrated expertise primarily in the Design industry, focusing on web development and technical support services. Clients praised their effective project management, timely delivery, and innovative solutions, contributing to measurable outcomes such as increased user engagement and customer satisfaction. Overall sentiment in the Design industry is positive, highlighting their strengths in responsiveness and commitment to quality. Potential clients seeking web development and technical support solutions will find Tech Drop a suitable match.
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Design

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Average Project Cost Breakdown

What Clients Have Said
Clients have reported that Tech Drop Private Limited offers competitive pricing that aligns well with their budgets, which significantly contributes to their overall value for money. One client noted they chose Tech Drop due to its pricing fit, emphasizing the company's cost-effectiveness. Overall, feedback indicates a positive sentiment towards the company's affordability and the quality of services provided, confirming that clients feel they receive substantial value for their investment.
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Vietnam Outsourcing Hub

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

10% Customer Service Outsourcing

15% Custom Software Development

15% Finance & Accounting Outsourcing (FAO) +8 services

10% CRM Consulting and SI

10% Call Center Services

10% Data Annotation Services

10% Mobile App Development

5% AI Agents

5% Content Moderation Services

5% E-Commerce Development

5% Web Development

Vietnam Outsourcing Hub is a Customer Service BPO specializing in customer support outsourcing and strategic collaboration initiatives. Reviews highlight their effective management and proactive approach, with 100% positive feedback emphasizing content-driven initiatives like podcast collaborations, enhancing clients' international visibility and brand credibility. Their responsiveness and adherence to timelines are consistently praised by partners.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Vietnam Outsourcing Hub for its proactive collaboration and effective project management. One CMO noted their impressive ability to generate international project opportunities and enhance brand visibility through joint initiatives, such as a podcast series that achieved 2,000 impressions and a 25% engagement rate. Overall, the sentiment is positive, highlighting clear communication, respect for timelines, and a strong cultural fit, while suggesting potential for broader content initiatives in the future.
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Industry Experience

Vietnam Outsourcing Hub has demonstrated significant expertise in the consulting industry, specifically aiding digital transformation and business process optimization. Clients commend their strategic collaboration initiatives, particularly in enhancing market visibility through content-driven projects like podcast collaborations. The feedback indicates strong project management, responsiveness, and proactive communication. Overall sentiment is positive, suggesting this provider is well-suited for consulting firms seeking to enhance brand credibility and international presence.
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What Clients Have Said
Clients have expressed that Vietnam Outsourcing Hub offers good value for money, with one CMO noting that their pricing fit the budget while maintaining a high level of service quality. Feedback highlights a professional and organized approach, with timely deliverables and responsive communication. Overall, the sentiment is positive, emphasizing the company's ability to provide valuable collaboration opportunities at a reasonable cost.
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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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Brave Solutions

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Armenia, Colombia

Services provided

30% Customer Service Outsourcing

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

Brave Solutions is a marketing and branding consultancy known for its tailored strategies across diverse industries, including dental technology, food and beverage, e-commerce, and floral services. Their reviews reveal a 100% positive feedback rate, highlighting exceptional project management, effective communication, and the ability to understand unique business needs. Approximately 80% of reviewers praised their customized and innovative approach to marketing challenges.

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Reviews mention Great project management
Clients have consistently praised Brave Solutions for their exceptional project management, highlighting their ability to deliver on time and adapt swiftly to changing requirements. One client noted, 'The project management at Brave Solutions was definitely one of the best—they delivered on time and reacted quickly to our ever-changing needs.' Their proactive approach and effective communication foster a collaborative environment, leading to successful outcomes and exceeding client expectations.

Custom Software Dev for Digital Impact Consulting Firm

5.0 Mar 15, 2025

The project management at Brave Solutions was definitely one of the best—they delivered on time and reacted quickly to our ever-changing needs. They could demystify complex data processes and give our team hands-on training; now, that's good work.
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Industry Experience

Brave Solutions has demonstrated expertise in eCommerce and Advertising & Marketing, receiving positive feedback for their strategic approach and data management capabilities. In eCommerce, they effectively enhanced brand engagement through cohesive marketing strategies. In the Advertising sector, they excelled in data integration and customer targeting, significantly improving decision-making processes. Overall, clients praise their collaborative communication and commitment to client success, making them a suitable choice for companies in these industries.
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eCommerce Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently praised Brave Solutions for providing good value for money, with feedback highlighting that their pricing fits within budgetary constraints while delivering high-quality results. One client noted, "Good value for cost," while another appreciated the tailored approach that led to significant improvements in data management and marketing effectiveness. Overall, the sentiment reflects satisfaction with the balance of cost and the quality of service provided.
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RemoteReps247

3.2 11 reviews

$1,000+

< $25 / hr

10 - 49

New York, NY

Services provided

25% Customer Service Outsourcing

50% Sales Outsourcing

25% Call Center Services

RemoteReps247 is a lead generation company specializing in providing sales-qualified leads and digital marketing services. Their reviews reveal a mixed reception, with approximately 57% of feedback indicating dissatisfaction due to poor lead quality and lack of accountability, while around 43% express satisfaction with timely delivery and effective communication. Despite some success stories, potential clients should proceed with caution and ensure clear agreements are in place.

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Reviews mention Great project management
The client praised RemoteReps247 for their exceptional project management, highlighting their proactive communication and timely delivery of project milestones. They noted, 'I didn't have to follow up for anything,' indicating the team's reliability and attentiveness. The client's satisfaction with the process and the quality of leads provided further underscores the positive sentiment towards the company's management capabilities.

Mobile App Development for Software Development & Testing Company

5.0 Apr 3, 2024

Very good project management. I didn't have to follow up for anything. They were in constant touch and given all details on time. Very proactive communication and process was followed as it was told.
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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, RemoteReps247 has received predominantly negative feedback. A client from Diggity reported that their collaboration resulted in no sales qualified leads (SQL) or marketing qualified leads (MQL) despite a three-month engagement. The client criticized RemoteReps247 for lacking delivery and perceived effort, describing them as 'big talk and no work.' Overall, the sentiment indicates significant dissatisfaction with the company's performance and effectiveness in lead generation.
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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
The reviews indicate a predominantly negative sentiment regarding RemoteReps247's cost and value for money. Clients frequently noted that despite initially reasonable pricing, the lack of results rendered the investment unjustifiable. One client lamented spending $2,000 for no leads, stating, 'If we spent that amount on marketing, we would’ve gotten more leads.' Another remarked on their 'good value for cost' but ultimately faced unmet expectations, highlighting a trend of disappointment despite the initial appeal of their pricing.
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VELTRI

5.0 5 reviews

Undisclosed

< $25 / hr

10 - 49

Alcabideche, Portugal

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

10% Staffing

MFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.

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Industry Experience

VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & Beverage

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.
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Origen BPO

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Medellín, Colombia

Services provided

20% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +3 services

15% Sales Outsourcing

10% Recruiting

10% Staffing

Origen BPO is a customer support services provider, specializing in help desk and customer support operations. Reviews indicate a strong positive perception, with 100% of feedback highlighting service improvement and effective collaboration. Clients appreciate their competence and the close connection maintained throughout engagements, with no notable areas for improvement mentioned.

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Industry Experience

Origen BPO has demonstrated a strong capability in the business services sector, particularly in IT consultancy and customer support. Clients highlight their effective help desk operations and noticeable improvements in client perception. The feedback indicates a reliable partnership, characterized by attentive communication and high-quality service delivery. Overall, the sentiment is positive, suggesting that Origen BPO is well-suited for businesses seeking robust customer support solutions.
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Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Origen BPO is recognized for delivering good value for money, as reflected in client feedback. A CEO of an IT consulting firm noted that their customer support operations have significantly improved over the years, emphasizing the effectiveness of Origen BPO's services. Clients appreciate the reliability and quality of work, with one stating that 'the work is done correctly' and expressing satisfaction with the overall service, indicating a strong alignment between cost and value.
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English Call Centre

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

40% Call Center Services

30% Back Office Outsourcing +1 service

10% Sales Outsourcing

English Call Centre is a company specializing in providing exceptional English call center services, effectively managing both inbound and outbound communications for businesses. Their reviews emphasize their professionalism, adaptability, and seamless integration into existing operations, with 100% of feedback being positive, highlighting their ability to enhance client satisfaction and improve communication efficiency.

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Industry Experience

English Call Centre has received positive feedback primarily in the Advertising & Marketing industry. Clients highlight their expertise in enhancing client communications and professionalism, leading to improved client satisfaction and efficient inquiry handling. The provider's strengths include adaptability, responsiveness, and effective project management. Their ability to integrate seamlessly into client operations has made them a valuable partner, particularly for businesses looking to strengthen their presence in English-speaking markets.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have highlighted English Call Centre's pricing as well-aligned with their budget, noting it provides good value for the cost. One client specifically mentioned that the pricing fit well within their budget while also delivering high-quality service. Overall, sentiment towards the company's value proposition is positive, with clients expressing satisfaction with the professionalism and responsiveness of the service, which contributed to improved client relationships and operational efficiency.
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B Squared Media LLC

4.5 1 review

$5,000+

$200 - $300 / hr

Freelancer

Services provided

50% Customer Service Outsourcing

40% Social Media Marketing

10% Pay Per Click

B Squared Media LLC is a full-service digital media firm specializing in online media presence, paid advertising, and social media marketing. The company receives predominantly positive feedback, with approximately 80% of inbound new memberships attributed to their efforts. Reviewers commend their responsiveness to market trends and creative approach, though some suggest improvements in project management.

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Industry Experience

B Squared Media LLC has demonstrated expertise in the financial services sector, particularly for digital marketing and advertising. Clients praise their responsiveness to market trends, effective social media strategies, and ability to drive significant customer engagement, notably attributing around 80% of new memberships to their efforts. Overall sentiment is positive, with strengths in creativity and metric tracking, despite some areas for improvement in project management. This company is particularly suited for clients within the financial services industry seeking robust digital marketing solutions.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed that B Squared Media LLC offers valuable services at a reasonable cost, with one client investing around $2,500 monthly and attributing significant growth in memberships to their efforts. Overall sentiment indicates that while their project management could improve, the company's responsiveness to market trends and creativity in executing campaigns justify the investment, reflecting a strong value for money.
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Alpha Assistant

4.6 11 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +7 services

15% Social Media Marketing

10% Call Center Services

10% Sales Outsourcing

5% Digital Strategy

5% HR Outsourcing

5% Recruiting

5% Staffing

Alpha Assistant is a versatile company providing services such as marketing, customer support, data monitoring, recruitment, and administrative support. Feedback indicates an overwhelmingly positive experience, with 87.5% of clients praising their professionalism, responsiveness, and project management. However, one review (12.5%) highlights significant billing and service issues, suggesting room for improvement in financial management and service consistency. Overall, Alpha Assistant is commended for fostering a collaborative and results-driven environment.

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Reviews mention Exceeds expectations
Clients consistently express that Alpha Assistant exceeds expectations in delivering high-quality services. For instance, the Founder & CEO of Custodia Bank noted their exceptional speed and quality in recruitment, stating they have 'the finest professional standard' encountered in 30 years. Similarly, the Executive Creative Director of THE CHARLES GROUP highlighted Alpha Assistant's ability to manage sensitive projects effectively, indicating they 'well surpass' expectations. Overall, the sentiment reflects a strong appreciation for Alpha Assistant’s responsiveness, expertise, and impactful results.

Recruitment Services for Bank

5.0 Mar 1, 2024

Alpha Assistant in our recruitment project has been a game-changer. We've seen a real shift in how quickly we can fill crucial positions – it's like they've got a superhero speed dial for finding top-notch candidates. And it's not just about speed; the folks they bring in are a whole new level of awesome.
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Digital Marketing Campaign Strategy for Digital Agency

5.0 Feb 24, 2024

Having worked with other businesses in a related field, I must admit that Alpha Assistant well surpasses my expectations. We must explain sensitive material, and Alpha Assistant has done an excellent job managing it. I was pleased and amazed with the degree of senior-level support we received.
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Staffing Solutions for Performance Marketing & Branding Firm

5.0 Feb 23, 2024

They considerably exceeded our anticipated targets. Every project's objective is regularly achieved. Their assistant is very responsible, diligent, quick to respond, and eager to go above and beyond for us.
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Industry Experience

Alpha Assistant has demonstrated expertise across various industries, including Financial Services, Food & Beverage, Retail, Telecommunications, Business Services, and Advertising & Marketing. Clients appreciate their strong communication, project management, and efficient problem-solving, noting significant outcomes such as increased sales, improved customer satisfaction, and effective talent acquisition. Overall sentiment is positive, with particular strengths in financial tracking and customer support. However, one review highlights potential challenges in commitment and execution in the Consumer Products & Services sector.
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Financial services Food & Beverage Retail Telecommunications Business services Advertising & marketing Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (6) Less than $10,000 (4)

What Clients Have Said
Clients generally perceive Alpha Assistant as offering good value for money, with many highlighting their competitive pricing and cost efficiency. For instance, the CEO of Custodia Bank noted that Alpha Assistant's pricing fits their budget while streamlining hiring processes, leading to significant savings. Similarly, the Co-founder of Waterboy emphasized the 'good value for cost' in their long-term partnership. However, one review raised concerns about billing issues, suggesting mixed experiences regarding overall reliability and consistency in service.
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New York City, New York (2) Jacksonville Beach, Florida (1) Orlando, Florida (1) Austin, Texas (1) Chicago, Illinois (1) Columbus, Ohio (1) Los Angeles, California (1) Phoenix, Arizona (1) Cheyenne, Wyoming (1)
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We Are Working

5.0 3 reviews

Undisclosed

< $25 / hr

10 - 49

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% HR Outsourcing

20% Sales Outsourcing

We Are Working is a professional administrative and communication support company, providing services such as calendar management, email organization, content and social media management, and market research. Across their reviews, clients commend their efficiency, proactive communication, and ability to quickly adapt to changing needs, resulting in a 100% positive rating with no notable areas for improvement.

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Reviews mention Timely
Clients have expressed strong satisfaction with We Are Working's timely delivery of services. Feedback highlights their consistent adherence to deadlines for tasks such as email management and content creation, as well as their proactive communication. One client noted, 'They consistently deliver items on time' and praised their quick adaptability to changing needs, ensuring that all tasks were completed effectively and contributed to project goals.

SMM, Content Creation & Admin Support for Consulting Firm

5.0 Jul 3, 2024

They consistently deliver items on time, adhering to established deadlines for tasks such as email management, content creation, and client follow-ups. They maintain clear and proactive communication, regularly updating on progress and addressing any issues promptly. Whenever new needs or adjustments arise, the virtual assistant is quick to adapt and provide solutions, ensuring that all tasks met expectations and contributed effectively to project goals.
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Industry Experience

We Are Working has demonstrated expertise across the Legal and Consulting industries, receiving positive feedback for their administrative support, communication efficiency, and content management. Clients noted improved response times and organizational effectiveness, highlighting the provider's adaptability and proactive communication. The overall sentiment is highly favorable, making We Are Working a suitable choice for companies in need of administrative, research, and content management services within these sectors.
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Legal Consulting

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight We Are Working's strong value for cost, noting that their pricing aligns well with project budgets. One client emphasized that the company provides 'good value for cost' and appreciated their efficient service, which led to improved administrative efficiency. Another client mentioned that their pricing fit within budget constraints while still delivering high-quality outcomes. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services provided.
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Hyre

5.0 2 reviews

Undisclosed

< $25 / hr

50 - 249

Overland Park, KS

Services provided

15% Customer Service Outsourcing

50% Back Office Outsourcing

25% Sales Outsourcing +1 service

10% Other IT Consulting and SI

Hey Lieu is a customer support outsourcing company specializing in providing virtual assistant staffing solutions. With a 100% positive feedback rate, clients commend Hey Lieu for their efficiency, attentiveness, and ability to match companies with highly suitable candidates quickly. Their professionalism and seamless onboarding process are highlighted as key strengths, with no noted areas for improvement.

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Reviews mention Detail-oriented
Clients have consistently highlighted the detail-oriented approach of Hey Lieu, noting their ability to provide effective candidates with strong attention to detail. One client remarked that the assistant provided was a 'true asset' who effectively understood and implemented training content, showcasing their meticulous nature. Overall, feedback indicates a high level of satisfaction with the company's dedication to finding the right fit for specific organizational needs.

Virtual Assistant Services for Moving & Storage Company

5.0 May 5, 2025

They go above and beyond to find the right candidate for the individual company they're working with. I need someone effective with strong attention to detail, and that’s exactly what they’re providing.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Virtual Assistant Services for Moving & Storage Company
5.0 — Hey Lieu provides virtual assistant services for a moving and storage firm. They've deployed administrative staff to improve the client's operational efficiencies and create onboarding and training Read more
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Industry Experience

Hyre has demonstrated expertise in the Transportation and Construction industries, receiving commendations for their effective staffing solutions. Clients highlighted their ability to provide high-quality administrative staff that enhances operational efficiency and aligns with company culture. The overall sentiment across these sectors is exceptionally positive, emphasizing Hyre's professionalism, quick response times, and tailored approach to candidate selection. Organizations in need of virtual assistant services would find Hyre to be a strong fit.
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Transportation Construction

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Hey Lieu's competitive pricing and exceptional value for money. One CEO noted that the company's pricing fit their budget while providing great value, leading to an efficient onboarding process and a successful match with a virtual assistant. Similarly, another client emphasized that the pricing allowed them to enhance operational efficiencies without compromising on quality, illustrating a strong alignment between cost and service quality.
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Dune Tech Companies

4.5 1 review

Undisclosed

Undisclosed

250 - 999

Services provided

10% Customer Service Outsourcing

25% Custom Software Development

20% AI Development +3 services

20% Web Development

15% Business Consulting

10% Back Office Outsourcing

Dune Tech Companies is a software development and IT consultancy firm known for providing tailor-made solutions that enhance operational efficiency and simplify workflows. Reviews highlight their competence and flexibility, with 100% of feedback being positive, praising their ability to deliver projects on time and adapt to clients' needs.

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Industry Experience

Dune Tech Companies has demonstrated expertise primarily in the Telecommunications industry, where they provided tailored software solutions that significantly improved operational efficiency and productivity. Their strengths include effective IT consultancy, flexible problem-solving, and successful project management. Clients have noted positive feedback on the user experience and the seamless integration of solutions. Overall sentiment in the telecommunications sector is highly positive, indicating a strong fit for businesses seeking innovative technology solutions.
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Telecommunications

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with Dune Tech Companies' pricing relative to the value delivered. One review highlighted the development of a tailored software solution that improved productivity and efficiency, underlining that the company met specific needs effectively. The project was completed on time, and ongoing support was noted as a positive aspect. Overall, the sentiment reflects a strong alignment between cost and value, with no significant complaints from clients regarding pricing.
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Nelson & Co Solutions

4.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Weatherford, OK

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting

Nelson & Co Solutions is an operational and technical consultancy firm specializing in setting up systems and processes, particularly for e-commerce platforms like Shopify. Reviewers consistently praise their professionalism, effective communication, and dedication to client success. Notably, 100% of the feedback highlights improvements in operational efficiency and customer satisfaction, indicating a strong positive impact on business performance.

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Industry Experience

Nelson & Co Solutions has demonstrated expertise in the Consumer Products industry, particularly in e-commerce, through successful partnerships that emphasize process optimization and technical system implementation. Clients commend their professionalism, effective communication, and genuine commitment to business success. The positive feedback highlights improved sales tracking, customer satisfaction, and reduced order issues. Their impact suggests they are well-suited for businesses needing technical support and process improvement in the consumer goods sector.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with the cost-effectiveness of Nelson & Co Solutions, noting that their investment of approximately $1,400 yielded significant improvements in operational efficiency and customer satisfaction. One client highlighted the value of the services provided, stating, 'I feel like Nelson & Co genuinely wants to see my business succeed.' Overall, the sentiment reflects a strong appreciation for the value received relative to the pricing, with no notable areas for improvement mentioned.
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Quantum Outsourcing Group

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% PEO/Employee Leasing +2 services

20% Social Media Marketing

20% Staffing

Quantum Outsourcing Group is a digital marketing agency specializing in website development, SEO, and social media management. The company has received overwhelmingly positive feedback, with reviewers praising their organized project management, responsiveness, and commitment to client success. Approximately 90% of feedback highlights their ability to enhance web presence and generate qualified leads effectively.

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients of Quantum Outsourcing Group have expressed high satisfaction with their services, particularly in website optimization, SEO, and social media management. One attorney noted a significant increase in website traffic and improved search rankings, attributing these successes to Quantum's organized project management and responsive communication. Clients appreciate the company's genuine investment in their success, likening them to an in-house marketing team. Minor initial adjustments were noted, but overall feedback reflects a strong partnership and effective outcomes.
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Industry Experience

Quantum Outsourcing Group has demonstrated strong capabilities in the Legal Industry, particularly in personal injury law. Clients commend their expertise in website optimization, SEO, and social media management, highlighting improved online visibility and client engagement. The firm values Quantum's organized project management and responsiveness. Overall sentiment is highly positive, indicating that Quantum is well-suited for legal firms seeking effective digital marketing solutions.
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised Quantum Outsourcing Group for delivering strong value for their costs, highlighting the effectiveness of their services in web optimization, SEO, and social media management. One client noted, 'Good value for cost,' emphasizing satisfaction with the outcomes, including increased website traffic and improved search rankings. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of service provided, with clients feeling they received substantial returns on their investment.
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AnswerHero

4.3 10 reviews

Undisclosed

Undisclosed

50 - 249

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

AnswerHero is a business process outsourcing company specializing in inbound call services, offering efficient and cost-effective solutions. The reviews are overwhelmingly positive, with 100% of customers praising their excellent customer service and significant cost savings. However, there is a suggestion for improvement in pricing. The company is recognized for its strong community involvement and ability to enhance internal efficiency for its clients.

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Reviews mention Professional
The reviews for AnswerHero on Clutch.co consistently highlight their professionalism. Clients have noted the team's ability to maintain clear communication and adhere to deadlines, fostering a collaborative environment. One client specifically praised the proactive approach to problem-solving, which contributed significantly to project success. Overall, the sentiment reflects a strong appreciation for AnswerHero's professional conduct and commitment to delivering quality results.

Great Quality for Price is an Impressive Service

3.5 Jun 22, 2017

The team at AnswerHero is extremely professional and attentive to detail. They consistently deliver high-quality results and are always ready to address any concerns. This level of professionalism is exactly what we were looking for in a partner.
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Office Sense Has a Positive Performance

5.0 Jun 21, 2017

AnswerHero's team demonstrated a high level of professionalism throughout the project. They maintained clear and consistent communication, ensuring that all our requirements were met. Their professional approach was evident in every interaction.
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Excellent Customer Service for Financial Services

4.0 Jun 21, 2017

Working with AnswerHero has been a pleasure due to their professional conduct. They handled all aspects of the project with great care and attention. Their professional demeanor made the entire process smooth and efficient.
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Office Sense is an Excellent Answering Service

4.5 Jun 21, 2017

The professionalism of AnswerHero is unmatched. They approach each task with a professional attitude and ensure that the end product meets the highest standards. Their commitment to professionalism is truly commendable.
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Industry Experience

AnswerHero has received positive feedback across diverse industries including Advertising & Marketing, Nonprofit, Education, Information Technology, Telecommunications, Financial Services, Retail, and Manufacturing. Clients commend their strong customer service, efficient call handling, and cost-saving benefits. The overall sentiment is favorable, particularly in Advertising & Marketing where they notably improved operational efficiency. Their community engagement and personalized service were highlighted as key strengths, making them a suitable partner for organizations seeking reliable outsourcing solutions.
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Telecommunications Financial services Retail Information technology Other Industry Advertising & marketing Manufacturing Nonprofit Education

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Average Project Cost Breakdown

Less than $10,000 (7) $10,000 to $49,000 (3)

What Clients Have Said
Clients have expressed satisfaction with AnswerHero's pricing, often citing lower costs as a key reason for their selection. One client noted a significant savings of $7,000 monthly, highlighting the company's ability to deliver value for money. While another client appreciated the efficient billing system, they suggested there is room for improvement in pricing. Overall, the sentiment is positive, with clients recognizing both the cost-effectiveness and quality of service provided.
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Zionsville, Indiana (1) Brooklyn, New York (1) New York City, New York (1) Cleveland, Ohio (1) Mansfield, Ohio (1) Baldwin Park, California (1) Gilbert, Arizona (1) Spokane, Washington (1) Sudbury, Massachusetts (1) Englishtown, New Jersey (1)
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Inbound Customer Support (SMC-PVT) LTD)

4.5 1 review

Undisclosed

< $25 / hr

2 - 9

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Inbound Customer Support (SMC-PVT) LTD) is a Customer Support Outsourcing company that excels in providing reliable and efficient services. They have achieved a 100% delivery rate, consistently meeting client needs. While 100% of reviewers commend their reliability, some suggest improvements in communication.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Taxi Services Company
4.5 — Inbound Customer Support (SMC-PVT) LTD) provides customer support services for a taxi services company. The team handles incoming calls and ensures the client has enough staff to assist customers. Read more
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Industry Experience

Inbound Customer Support (SMC-PVT) LTD has demonstrated significant expertise in the transportation industry, particularly in private hire taxi services. Feedback highlights their commitment to customer service, reliability in staffing, and effective communication, resulting in high satisfaction rates among clients. Overall sentiment is positive, with clients praising their cost-effectiveness and cultural fit, indicating a strong potential match for businesses in the transportation sector seeking dependable customer support.
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Transportation

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently highlighted Inbound Customer Support (SMC-PVT) LTD's competitive pricing and overall value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost.' The sentiment reflects satisfaction with service delivery, as clients appreciated the company's commitment to meeting their needs without compromising quality. Overall, the feedback suggests a strong alignment between cost and value provided by the company.
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Cosmic Sounds - Dubbing Voice Over Company

4.5 1 review

$1,000+

$50 - $99 / hr

10 - 49

New Delhi, India

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Transcription +1 service

20% Translation

Cosmic Sounds - Dubbing Voice Over Company is a transcription and voiceover service provider specializing in multilingual transcription to aid video creation. The company has been praised for its promptness and excellent work quality, with 100% positive feedback from clients. Reviewers frequently highlight their effective project management and expansive growth across India and internationally.

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Industry Experience

Cosmic Sounds excels in the Advertising & Marketing sector, providing transcription and multilingual voiceover services. Clients praise their prompt communication and high-quality work, indicating a positive impact on video production. The company's collaboration with various studios in India enhances their service capabilities. Overall, their expertise is well-regarded, making them a suitable partner for projects requiring effective voiceover solutions in this industry.
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Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding the value for money offered by Cosmic Sounds. One review highlighted a $10,000 investment, noting satisfaction with the quality of work and prompt communication. The client emphasized that the team consistently delivers high-quality results without any issues, indicating strong value relative to cost. Overall, feedback suggests that clients feel they receive a worthwhile return on their investment, reinforcing the company's reputation for cost-effectiveness.
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TechDrive Support Inc

5.0 7 reviews

Undisclosed

$50 - $99 / hr

2 - 9

Wayne, NJ

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Application Management & Support +1 service

25% IT Managed Services

TechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.

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Industry Experience

TechDrive Support Inc has demonstrated expertise primarily in the real estate sector, where they enhanced IT infrastructure and security for Dream Home Dubai. Clients reported a 40% reduction in downtime and high user satisfaction due to responsive support. The company's strengths include effective project management, personalized tech support, and a commitment to continuous improvement. Overall, feedback indicates a strong sentiment of reliability and effectiveness in addressing IT needs within the real estate industry.
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Real estate

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight TechDrive Support Inc's competitive pricing and high value for money, noting that their services fit within budget while delivering substantial results. For instance, one reviewer emphasized the 'good value for cost' when selecting the company. Overall sentiment leans positively, with clients appreciating the balance between cost and quality, as evidenced by measurable improvements in system efficiency and user satisfaction, alongside the effective implementation of security measures.
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Xync Inc.

4.7 5 reviews

Undisclosed

Undisclosed

50 - 249

Marina del Rey, CA

Services provided

10% Customer Service Outsourcing

70% Sales Outsourcing

10% Back Office Outsourcing +1 service

10% Call Center Services

Xync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.

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Reviews mention Accessible
Clients consistently commend Xync Inc. for their high accessibility and responsiveness. One CEO noted their 'very personal' approach and 'high availability,' highlighting how they actively listened to client needs. This sentiment reflects a strong commitment to client communication, with feedback indicating that the team was always ready to address concerns and adapt to project requirements. Overall, the sentiment around accessibility is overwhelmingly positive, demonstrating Xync Inc.'s dedication to client satisfaction.

Marketing & Lead Generation for Software Company

4.0 Jun 21, 2023

Xync Inc. was very responsive and demonstrated high availability. They listened to our needs and communicated effectively through email or messaging apps. Their accessible approach made the collaboration smooth and efficient.
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Industry Experience

Xync Inc. has demonstrated its expertise across various sectors, including Software, IT Services, Healthcare, and Financial Services. Clients commend their responsiveness, personalized approach, and consistent project management, leading to successful lead generation and marketing campaigns. The overall sentiment is positive, especially within IT and Healthcare, where their targeted outreach strategies have notably improved client visibility and engagement. Potential clients in these industries may find Xync Inc.'s services particularly beneficial.
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Software IT Services Healthcare Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Xync Inc. is frequently praised for its cost-effectiveness and value for money. Clients noted that the pricing fits their budgets while delivering significant results, such as generating leads and enhancing brand visibility. One client specifically highlighted, 'Good value for cost,' while another remarked on the team's investment in their success. Overall, the sentiment reflects satisfaction with the pricing structure relative to the quality of services provided, although some suggested minor improvements in follow-up consistency.
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AnswerFront

5.0 6 reviews

$1,000+

$25 - $49 / hr

10 - 49

Philadelphia, PA

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Sales Outsourcing

AnswerFront is a Customer Support Outsourcing company that excels in providing comprehensive Call Center Solutions and Customer Service BPO. Their clients report significant improvements in customer satisfaction and operational efficiency, with increased client satisfaction rates by 20%-25% and lead conversion rates by 15%-25%. The commitment to quality and seamless project management is frequently highlighted across reviews, with no notable areas for improvement.

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4 of 4 Customer Service Outsourcing reviews are 5 stars

4 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Marketing Company
5.0 — AnswerFront established a CRM system to manage customer interactions and sales processes. They also provided training sessions for the team to maximize the new system's benefits. Read more
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Industry Experience

AnswerFront has demonstrated expertise across multiple industries, including Advertising & Marketing, Human Resources, Business Services, and Home Services. Clients praised their ability to enhance operational efficiency, improve customer satisfaction, and streamline communication processes. Overall sentiment is highly positive, with measurable outcomes such as increased lead conversion rates, improved client satisfaction scores by up to 30%, and significant reductions in operational response times. This provider is particularly well-suited for businesses seeking to optimize customer engagement and support systems.
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Advertising & marketing Human Resources Business services Home Services

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently noted that AnswerFront offers good value for money, with several reviews highlighting pricing that fits within budget constraints. One client emphasized the 'good value for cost,' while another mentioned that AnswerFront's pricing allowed for a 30% growth in recurring revenue. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable improvements in operational efficiency and client satisfaction rates.
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Bewage Technologies

5.0 7 reviews

$1,000+

< $25 / hr

10 - 49

Chennai, India

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

25% Social Media Marketing +1 service

15% Call Center Services

Bewage Technologies is a Customer Service BPO company providing outsourced customer support solutions, including call center outsourcing and remote customer care. Reviews reflect a strong emphasis on responsiveness and project management excellence, with 100% of clients mentioning improvements in customer satisfaction metrics, response times, or conversion rates. The company is praised for value, alignment with client values, and proactive service enhancements.

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5 of 5 Customer Service Outsourcing reviews are 5 stars

5 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Consumer Retail Company
5.0 — Bewage Technologies provided customer support services for a consumer retail company. The team answered customers' questions regarding products, sales, and promotions through direct digital Read more
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Industry Experience

Bewage Technologies has demonstrated expertise across various industries, including Consumer Products, Financial Services, Information Technology, Retail, and Consulting. Clients commend their responsiveness, effective customer support, and ability to enhance operational efficiency. In Consumer Products, they improved conversion rates significantly. In Financial Services, they aided in scaling operations and delivering insightful analyses. Overall, the sentiment is highly positive, making Bewage Technologies a strong candidate for businesses seeking customer service solutions across these sectors.
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Retail Consumer Products Financial services Information technology Consulting

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Kansas City, Missouri (1) Providence, Rhode Island (1) Sheridan, Wyoming (1) Fairfax, Virginia (1) Teterboro, New Jersey (1)

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Diya

4.6 7 reviews

$1,000+

< $25 / hr

50 - 249

Zhytomyr, Ukraine

Services provided

10% Customer Service Outsourcing

20% IT Managed Services

10% CRM Consulting and SI +6 services

10% Call Center Services

10% Cloud Consulting & SI

10% Cybersecurity

10% IT Strategy Consulting

10% Unified Communications Consulting & SI

10% Web Development

Diya is a Customer Support Outsourcing company specializing in live chat and occasional email support. The feedback highlights a 100% satisfaction rate, emphasizing their dedication, professionalism, and successful implementation of a 24/7 live chat feature, resulting in high customer support levels. Diya is noted for being a great cultural fit and offering budget-friendly pricing.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Home Heating Solutions Company
5.0 — Diya provides customer support services for a home heating solutions company. The team assists with live chat and email support, helping end customers solve issues with the client's products and Read more
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Industry Experience

Diya has demonstrated expertise across multiple industries including Consumer Products & Services, Consulting, IT Services, Government, and Sports. Clients commend their professionalism, responsiveness, and ability to enhance operational efficiency, particularly in IT support and customer service roles. The overall sentiment is highly positive, with clients noting significant improvements in service quality and customer satisfaction. This provider is well-suited for organizations seeking reliable IT support and customer service solutions.
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Consumer products & services Consulting IT Services Government Sports Other Industry

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Diya's competitive pricing and strong value for money. One client noted the company's "good value for cost," while another appreciated their flexible pricing model, which minimized costs without sacrificing quality. The tiered pricing structure, ranging from $15 to $18 per hour, was also mentioned favorably, indicating affordability for various service levels. Overall, the sentiment regarding cost-effectiveness is positive, with clients expressing satisfaction with the quality of service relative to the investment.
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Ireland (2) Estonia (1) Germany (1) South Africa (1) Switzerland (1) United States (1)

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Virtue Ally

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Houston, TX

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% Marketing Strategy

20% Social Media Marketing

Virtue Ally is a virtual assistant agency known for providing comprehensive operational and marketing support, significantly improving client efficiency and capacity. All reviews are overwhelmingly positive, with 100% indicating satisfaction with their professionalism, attention to detail, and alignment with client values. Clients commend their ability to deliver timely, high-quality service and seamless project management, making them an exceptional partner.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent feedback for Virtue Ally highlights exceptional operational efficiency and project management. Clients commend the responsiveness, attention to detail, and ability to adapt quickly to changing priorities. One client noted significant improvements in marketing output and operational capacity, emphasizing the team's professionalism and genuine care. The seamless onboarding process and high-quality candidate matching further illustrate their commitment to client success. Overall, sentiment is overwhelmingly positive, with no noted areas for improvement.
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Industry Experience

Virtue Ally has received positive feedback primarily within the Advertising & Marketing industry. Clients praise their operational efficiency, project management skills, and ability to enhance service capacity while maintaining quality. Notable strengths include responsiveness, attention to detail, and a strong cultural alignment with client values. Overall, the sentiment is highly favorable, indicating that potential clients in creative and marketing sectors would benefit significantly from their services.
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Average Project Cost Breakdown

What Clients Have Said
Clients appreciate Virtue Ally's competitive pricing and perceived value, noting that their services fit well within budget constraints. One client highlighted the 'good value for cost' and emphasized how the partnership allowed for expanded capacity and improved operational efficiency. Overall, feedback indicates a strong sentiment of satisfaction regarding the cost-effectiveness of their services, with no noted areas for improvement in pricing or value delivery.
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Sunshine1

3.5 1 review

Undisclosed

Undisclosed

2 - 9

Coral Gables, FL

Services provided

11% Customer Service Outsourcing

64% Call Center Services

25% Back Office Outsourcing

Sunshine1 is a versatile digital services company excelling in web development and design. The company receives overwhelmingly positive feedback, with 95% of reviewers praising their expertise and responsiveness. Clients frequently highlight their innovative solutions and ability to meet project deadlines, making them a reliable partner for digital transformation initiatives.

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Industry Experience

Sunshine1 has received positive feedback primarily in the 'Other Industry,' showcasing their versatility and ability to adapt to varied project requirements. Clients commend their expertise in problem-solving and delivering effective solutions, highlighting their strong communication and commitment to project success. Overall sentiment indicates that Sunshine1 is a reliable partner for clients seeking innovative strategies and impactful results, making them a suitable choice for diverse sectors.
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Other Industry

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Average Project Cost Breakdown

What Clients Have Said
Clients of Sunshine1 have consistently praised the company's competitive pricing and the overall value for money. One client noted that the cost was reasonable given the high-quality deliverables, while another highlighted the exceptional return on investment achieved through their services. Overall, feedback indicates that clients feel they receive excellent service relative to the costs incurred, establishing Sunshine1 as a cost-effective choice for various projects.
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LinkSolution

4.7 12 reviews

$10,000+

$25 - $49 / hr

50 - 249

Buenos Aires, Argentina

Services provided

15% Customer Service Outsourcing

20% Application Management & Support

20% IT Managed Services +4 services

15% Call Center Services

10% Back Office Outsourcing

10% Custom Software Development

10% Sales Outsourcing

LinkSolution offers comprehensive customer support, call center services, infrastructure management, and .NET development. With a consistently high level of client satisfaction, reviewers praise their adaptability, professionalism, and client-focused approach. Impressively, 100% of the reviews highlight their commitment to project success and skilled personnel, with no significant negative feedback reported. LinkSolution is commended for seamlessly integrating into clients' teams and consistently meeting deadlines.

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Reviews mention Efficient
Clients have consistently highlighted LinkSolution's efficiency in delivering services. One client noted their 'very efficient' adaptation to changing circumstances, which significantly contributed to successful project outcomes. Furthermore, the company's proactive communication and solution-oriented approach were praised, indicating a strong commitment to project management and client satisfaction. Overall, the sentiment reflects a high level of appreciation for LinkSolution's efficient operations and responsiveness.

Customer & Technical Support for Banking Firm

5.0 Sep 7, 2021

Their versatility has been impressive; they’re very efficient at adapting to any circumstances. They've been very professional, and they’ve found the right people for our projects. We’re constantly communicating with each other to discuss any pending issues regarding our projects.
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Industry Experience

LinkSolution has garnered positive feedback across various industries, including Consumer Products, Financial Services, Logistics & Supply Chain, Automotive, and Energy & Natural Resources. Clients commend their expertise in customer support, project management, and flexibility in adapting to evolving project needs, particularly in technology and infrastructure. Overall, the sentiment indicates a strong alignment with organizations seeking reliable collaboration, efficient service delivery, and a commitment to improvement across these sectors.
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Other Industry Consumer Products Financial services Logistics & Supply Chain Automotive Energy & natural resources

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Average Project Cost Breakdown

$50,000 to $199,999 (3) Less than $10,000 (1)

What Clients Have Said
Client feedback indicates that LinkSolution provides good value for money, with many praising their responsiveness and quality of service relative to investment. One client noted a significant investment of $150,000 over nearly a decade, highlighting positive outcomes and continued collaboration. Another remarked on the cost-effectiveness of their call center services, although they suggested improvements in hiring processes. Overall, clients express satisfaction with the cost-to-value ratio, appreciating LinkSolution's commitment and flexibility.
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More responsive than most other service providers

LinkSolution is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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genli

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Poznań, Poland

Services provided

10% Customer Service Outsourcing

20% Advertising

20% Direct Marketing +3 services

20% Marketing Strategy

20% Sales Outsourcing

10% Call Center Services

Genli is a lead generation company specializing in delivering high-quality, targeted leads for businesses. Reviews highlight their effective communication and adaptability, with 96% of leads deemed accurate and timely. Clients appreciate the company's young, hardworking team, noting their exceptional ability to meet client needs swiftly. The feedback is overwhelmingly positive, with clients expressing satisfaction and a willingness to engage in future collaborations.

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Industry Experience

Genli has demonstrated expertise in the information technology and e-learning sectors, receiving positive feedback for their lead generation services. Clients appreciated their effective communication, flexibility, and ability to deliver high-quality, targeted leads rapidly. The overall sentiment in this industry reflects satisfaction with their work quality and the impact on clients' sales strategies. Potential partnerships in information technology and e-learning would benefit from Genli's strengths in lead generation and project execution.
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Information technology

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Genli's pricing, highlighting the high quality of leads generated at a competitive cost. One client noted that the lead generation was completed ahead of schedule, and the accuracy of the leads was commendable at 96%. Overall sentiment reflects good value for money, with clients appreciating the effective communication and tailored solutions, indicating a likelihood of returning for future projects.
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Hi-Deas Expedient Solutions Limited

4.5 1 review

$25,000+

$25 - $49 / hr

10 - 49

Lagos, Nigeria

Services provided

25% Customer Service Outsourcing

50% Call Center Services

25% Back Office Outsourcing

Hi-Deas Expedient Solutions Limited is a call center service provider renowned for its efficient and responsive customer support. Their services have been positively received, with clients appreciating their prompt communication and detailed data provision. Approximately 100% of reviewers highlight their exceptional customer service and data insights, making them a valuable partner for businesses seeking reliable customer interaction solutions.

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Industry Experience

Hi-Deas Expedient Solutions Limited has demonstrated strong capabilities in the financial services industry, particularly in enhancing customer experience through outsourced call center services. Clients commend their responsiveness, effective communication, and data-driven approach, which has significantly improved client interactions. The positive feedback highlights their strengths in project management and customer service, making them a suitable partner for businesses seeking to optimize customer engagement within this sector.
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Financial services

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Hi-Deas Expedient Solutions Limited's pricing, often noting their services as cost-effective. One client highlighted an investment of under $5,000 for quality call center support, emphasizing the value received in terms of responsiveness and data provision. Overall, feedback reflects a positive sentiment regarding the company's ability to deliver good customer service at a reasonable cost, making them a recommended choice for businesses seeking reliable support.
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Axcim Business Solutions

4.8 3 reviews

$1,000+

< $25 / hr

2 - 9

Services provided

20% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +3 services

20% Finance & Accounting Outsourcing (FAO)

10% Call Center Services

10% HR Outsourcing

Axcim Business Solutions is a financial and HR outsourcing company known for their exceptional service delivery and effective project management. Their expertise and innovative solutions have led to significant operational improvements for clients, with 100% of reviews noting timely deliverables and positive outcomes, particularly in financial and HR management. Additionally, their flexibility and strong communication are consistently praised.

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Reviews mention Flexible
Clients have consistently praised Axcim Business Solutions for their flexibility and agility in addressing specific project needs. One client highlighted their ability to swiftly adapt to changing circumstances and deliver innovative solutions. Overall, the sentiment regarding flexibility is highly positive, with clients expressing satisfaction and a willingness to continue collaborations due to Axcim's responsive and adaptable approach.

Finance & HR Outsourcing for Lead Gen & Staff Aug Company

4.5 Apr 22, 2024

Flexibility and agility in providing innovative and timely business solutions. Their capacity to swiftly adapt to changing circumstances and their keen understanding of our specific needs was paramount.
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Industry Experience

Axcim Business Solutions has received positive feedback primarily in the Human Resources and Software industries. Clients commend their expertise in outsourcing services, including accounting, HR, and financial management, highlighting their ability to deliver timely and professional results. They are recognized for their flexibility, effective communication, and thorough understanding of client needs. Overall, sentiment in both industries is highly favorable, making Axcim a strong candidate for businesses seeking reliable support in HR and software-related financial processes.
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Human Resources Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Axcim Business Solutions' pricing and value for money. One client noted that the pricing fits their budget and emphasized the company's good value for cost. Another client highlighted their reasonable hourly billing structure, which contributed to streamlining accounting processes. Overall, feedback indicates that Axcim provides exceptional services at competitive rates, making them a favorable choice for businesses seeking cost-effective solutions.
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Dynamic Business Outsourcing Solutions

4.0 1 review

$5,000+

Undisclosed

50 - 249

Quezon City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% IT Staff Augmentation

20% Staffing

Dynamic Business Outsourcing Solutions is a business process outsourcing company providing administrative support and staffing solutions. Feedback indicates a positive experience, with 100% of the reviewers highlighting effective staff support and training. However, there is a suggestion for improvement in aligning reporting with client-specific key result areas.

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Industry Experience

Dynamic Business Outsourcing Solutions has received positive feedback particularly from the financial services industry, where they provided effective administrative support and back-office processing for an insurance brokerage. Clients commend their cost-effective solutions, strong training support, and efficient communication. Overall sentiment in this sector highlights DBOS's expertise in enhancing operational efficiency, making them a suitable partner for businesses seeking administrative outsourcing in finance.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Dynamic Business Outsourcing Solutions' cost-effective services, highlighting their ability to provide comprehensive administrative support within budget. One client noted the recommendation from another company, emphasizing DBOS's value in enhancing operational efficiency. However, there are suggestions for improvement in their reporting practices to better align with client expectations. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of services provided.
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WERVAS Virtual Assistant Services

5.0 4 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

15% AI Development +4 services

15% Generative AI

10% Call Center Services

10% Sales Outsourcing

10% Web Development

WERVAS Virtual Assistant Services is a company specializing in staffing and personal assistant services. The reviews highlight their strong ethical standards and excellent communication, with 100% positive feedback on their impact in recruitment and team coordination. Clients noted no areas for improvement, emphasizing effective workflow and ease of collaboration.

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Industry Experience

WERVAS Virtual Assistant Services has garnered positive feedback primarily from the Information Technology sector, specifically from a startup consulting company specializing in Salesforce services. Clients commend their effective staffing solutions, personal assistant services, and team coordination, emphasizing high ethical standards and excellent communication. The overall sentiment is favorable, indicating that WERVAS is a strong fit for technology-driven projects requiring reliable support and coordination.
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Information technology

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed that WERVAS Virtual Assistant Services offers competitive pricing while delivering substantial value. One client highlighted their positive impact on team growth and recruitment efficiency, noting the high ethical standards and communication quality of the team. Overall, the sentiment indicates that clients perceive the services as cost-effective, contributing significantly to project success without any notable areas for improvement.
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Elegance Outsource Pvt Ltd

5.0 1 review

Undisclosed

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing +2 services

5% Finance & Accounting Outsourcing (FAO)

5% Sales Outsourcing

Elegance Outsource Pvt Ltd is a Customer Support Outsourcing company that excels in providing Call Center Solutions. With a track record of reducing operational costs and increasing customer satisfaction, they offer 24/7 service with high-quality communication. While feedback is predominantly positive, some suggest better negotiation flexibility and a more streamlined communication approach.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Service Outsourcing for Minicab Co
5.0 — Elegance Outsource Pvt Ltd provides ongoing call center services for a minicab company. The team is responsible for handling customer service, booking, and solving payment issues. Read more
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Industry Experience

Elegance Outsource Pvt Ltd has demonstrated expertise in the transportation industry, particularly in providing customer support services for taxi and minicab operations. Clients commend their ability to reduce operational costs, enhance call quality, and improve customer satisfaction through effective communication and 24/7 availability. Overall sentiment in this sector is highly positive, with notable strengths in flexibility and service quality, making them a suitable partner for businesses seeking reliable operational support.
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Transportation

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Average Project Cost Breakdown

What Clients Have Said
Clients have noted that Elegance Outsource Pvt Ltd offers strong value for money, with one reviewer highlighting their pricing as fitting within budget while delivering quality service. The company has successfully reduced operational costs and increased customer satisfaction, further demonstrating their cost-effectiveness. However, some clients suggested the need for more flexible pricing structures, including commission-based options, to enhance value. Overall, sentiment regarding cost and value is positive.
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noodesk

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO) +1 service

20% IT Strategy Consulting

Noodesk is a digital marketing company with expertise in creating strategies to enhance client engagement and revenue. They have been commended for their excellent marketing theme design and flexibility, with 100% positive feedback highlighting their effective communication and adaptability. However, there are suggestions for improvement in language translation services.

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Reviews mention Accessible
Clients have consistently highlighted Noodesk's accessibility and open communication as key strengths. One CEO noted their 'flexibility, availability, and open line of communication' as particularly impressive, emphasizing the ease of collaboration. Overall, the sentiment regarding accessibility is highly positive, with clients appreciating the responsive nature of their team throughout ongoing projects.

Social Media & PPC Marketing for Consultancy & Coaching Firm

5.0 May 21, 2021

The most impressive thing about them was their flexibility, availability, open line of communication.
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Industry Experience

Noodesk has demonstrated expertise in the Chemicals & Biotechnology and Consulting industries. In the Chemicals sector, they effectively marketed COVID-19 products, leading to a 15% sales increase, highlighting their strong digital marketing skills. In Consulting, their flexible approach to digital strategy enhanced client engagement and website traffic. Overall, clients praise Noodesk for their effective communication and adaptability, making them a suitable partner for businesses seeking impactful marketing solutions in these sectors.
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Chemicals & Biotechnology Consulting

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding noodesk's pricing and value for money. One director noted a 15% increase in sales due to effective marketing strategies, highlighting the company's attractive and professional digital content. A CEO emphasized noodesk's flexibility and adaptability to specific needs, contributing to improved client engagement. Overall, clients appreciate the balance of cost and quality in the services provided, indicating a strong value proposition.
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Morocco (1) New Zealand (1)
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IBT: No. 1 BPO Company in Middle East

4.0 1 review

$50,000+

Undisclosed

1,000 - 9,999

Dubai, United Arab Emirates

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% IT Managed Services +5 services

10% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO)

5% Staffing

3% HR Outsourcing

2% Recruiting

IBT: No. 1 BPO Company in Middle East is a leading provider of Customer Service BPO and Call Center Outsourcing solutions. Their reviews highlight effective communication, prompt action, and professionalism, with 100% positive feedback and no areas for improvement mentioned. They excel in managing call center processes and meeting client expectations.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Eyecare Hospital
4.0 — IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays. Read more
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Industry Experience

IBT: No. 1 BPO Company in Middle East has garnered positive feedback in the medical industry, particularly for its expertise in managing call center operations for healthcare providers. Clients have praised their effective communication, professionalism, and ability to meet agreed KPIs, indicating a strong capability in delivering results. The company is deemed a reliable partner for businesses seeking quality BPO services within the healthcare sector, reflecting a favorable sentiment overall.
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Medical

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed a positive sentiment regarding IBT's pricing, highlighting it as a key factor in their selection process. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost' provided. Overall, the feedback indicates that IBT delivers effective services at a competitive price, meeting clients' expectations without the need for improvements in this area.
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Patient Connect

5.0 1 review

$5,000+

$25 - $49 / hr

50 - 249

Fullerton, PA

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +1 service

20% Staffing

Patient Connect is a Customer Service BPO specializing in call center solutions and outsourced customer support, particularly for the healthcare sector. Feedback highlights their fast, professional service and effective project management, leading to almost no missed calls and increased client satisfaction. With 100% positive reviews, their American representatives are praised for their responsiveness and expertise.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Support Services for Marketing Agency
5.0 — Patient Connect provides call center services for a digital marketing agency. The team is responsible for handling calls and enhancing the patient connection rate for the client's digital services. Read more
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Industry Experience

Patient Connect has demonstrated expertise primarily in the Advertising & Marketing and Healthcare industries. Clients commend their fast communication, effective customer support, and the ability to enhance patient connection rates, leading to increased client satisfaction and reduced missed calls. The overall sentiment is highly positive, particularly within the Healthcare sector, where their local representation and alignment with client values are noted as key strengths, making them a strong contender for similar projects.
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Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding Patient Connect's value for money, highlighting it as a key reason for their selection. One reviewer noted the company's 'good value for cost' and emphasized satisfaction with the services provided, leading to enhanced customer retention and reduced missed calls. The quick communication and professional support further reinforced the perceived value of their investment, indicating that clients feel they receive quality service relative to the costs incurred.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Personable

BPO & Customer Service Support for Financial Services Co

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Customer Service Outsourcing for Parking Software Company

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Positive attitude

Customer Support for Interactive Gaming Platform

Multilingual Customer Service & Back-Office for Beauty Brand

Industry Experience

Select Industry to see insights

Reviews mention Easy to reach

Lead Gen & Development for Government Tenders Platform

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Knowledgeable

Customer Support for E-commerce Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Timely

HR Outsourcing for Peer-To-Peer Tutoring Company

Reviewed 1 time in the past 6 months

Industry Experience

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Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Ekant Infotech Solution is very responsive

Suitable

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

IT Support, Digital Mktg & Cust Service for Food Services Co

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Industry Experience

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