10Clouds Financial Institutions

BACKGROUND

Introduce your business and what you do there.

I’m the product owner at Benefit Systems SA, a multisport company. We’re a B2B business that sells sports cards to companies to give to their employees. These cards give them access to go to the gym.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We wanted to redesign our website because users couldn’t find the information that we wanted them to find. We wanted a site that allows users to register and find all the important information that they need.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions redesigned our website from scratch and helped us with the UI/UX research and user testing. We had an existing brand book but it was quite old, so they designed a lot of new stuff to make our website look more modern with the right flow. They also created a lot of icons and even prepared a new brand book, which included what colors we should use in the future for our website. We had another company handle the development portion.

What is the team composition?

We worked with a UI/UX design person, an accountant, and another person who helped us with research.

How did you come to work with 10Clouds Financial Institutions?

We interviewed several different agencies, but they were the most prepared because they came up with a brief and plan. They were also able to accurately tell us what we could improve on, ask the right questions, and answer all our questions and requests.

How much have you invested with them?

We spent about $50,000-$100,000.

What is the status of this engagement?

We worked with them on this project from July 2019–November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our registrations grew and a lot of people bought our product. All of our KPIs improved, too. Overall, I was really satisfied with their designs and the results of the project.

How did 10Clouds Financial Institutions perform from a project management standpoint?

Their project management style was great. Due to the pandemic, we had very dark times because all of the gyms closed and our project stopped. But after getting the green light from the board to continue with our work, they were ready. I never had a hard time working with them — they were super flexible and always delivered on time. Plus, whenever I needed something, they gave it to me as soon as possible. We used Jira as our project management tool.

What did you find most impressive about them?

We had daily communication and contact, and we treated each other like a partner. When I wasn’t sure about something, they would give me a valid explanation of why they thought differently. I really liked working with them; they were always super nice.

Are there any areas they could improve?

No, I can’t think of anything that they need to improve on. I highly recommend working with them because they work with the same level of energy from beginning to end.

Do you have any advice for potential customers?

Trust them — they know what they’re doing. Also, make sure to always ask questions if you need an extra explanation.

BACKGROUND

Please describe your company and your position there.

I work for Unit21 as a product manager. I obtain requirements from either customer or business internal stakeholders with a view to developing features for our product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Clouds Financial Institutions?

We’d realized that customer acquisition costs for one of our product lines exceeded our original budget and represented a high ongoing cost for us. We decided to create a self service version of our product so that customers could sign up on their own and run checks against their users quickly and easily. We required a product designer to help realize this vision.

SOLUTION

How did you select this vendor?

I have worked with 10Clouds Financial Institutions since 2018. I am a huge fan of the team.

Describe the project in detail and walk through the stages of the project.

1. Ideation - Identify risks to current product (High customer acquisition cost)
2. Requirement gathering - Scope out initial MVP for self service identity verifications
3. Deliver low fidelity wireframes
4. Coordinate with designer to ensure timely delivery of figma designs (ready for dev)
5. Discuss with entire engineering team (atleast relevant stakeholders)
6. Put feature in development

How many resources from the vendor's team worked with you, and what were their positions?

1. Paweł Poterała worked with us as a product designer, and did a fantastic job. Asked insightful questions, was timely to let us know when he’s stuck, timely to deliver and responded well to being under stringent deadlines that were not under his control.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The UI/UX we developed represented a huge improvement on how customers are signed up into Unit21 today. The new process designed by Paweł will require less than 20 clicks to get up and running.

How effective was the workflow between your team and theirs?

Very effective. I didn’t feel any problems with the timezone. Paweł was a huge part of that, as was Mateusz.

What did you find most impressive or unique about this company?

Their people were friendly, professional, and committed to delivering a great project.

Are there any areas for improvement or something they could have done differently?

Kamil(the original resource) was not up to the mark due to a lack of commitment on his end. 10Clouds Financial Institutions resolved the issues we had with him as quickly as they could. Paweł was a superior resource and an adequate replacement.

BACKGROUND

Introduce your business and what you do there.

I was the CEO of an entertainment and media technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions? 

There were several, but I would reference video personalization and adaptation, video analysis, enrichment, and linking, multimedia semantics and SaaS and data as a service issues.

SOLUTION

What was the scope of their involvement?

They’re building a web browser application that enables us to get more economic yield out of our video assets by adapting the video to different contexts. The video is personalized by enabling people to find video more efficiently, as well as find content inside of the video.

The software is built with React on the frontend and Django and Python on the backend. In terms of design, they moved through a market introduction plan and market fit evaluation, user stories, and wireframes.

What is the team composition?

We’ve worked with, at our peak, around 25–30 people. They were the usual group of individuals working on the development of a new software product: front- and backend developers, middleware pipeline developers, database resources, and more.

How did you come to work with 10Clouds Financial Institutions? 

I’ve known the founders of the organization for more than 10 years.

How much have you invested with them?

We’ve spent around $1 million dollars on this most recent project.

What is the status of this engagement?

We’ve been working together since December 2010, but this most recent product began around October 2019. We’ve worked together in fits and starts over the years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve achieved a MVP of our complex web platform. There’s more work to do to turn it into a minimum marketable product, but we’re delighted with the 10Clouds Financial Institutions work. They do great work.

How did 10Clouds Financial Institutions perform from a project management standpoint?

They work with Jira and Confluence, along with other various tools, including a specific frontend design tool I can’t recall — perhaps InVision.

We communicate through Slack and they are very responsive.

What did you find most impressive about them?

The depth and breadth of their technical talent stands out. They possess a full suite of capabilities, from ethnography and user stories and UX to backend development and everything in between.

Are there any areas they could improve?

They’re continuously improving their service and delivery capabilities. I’ve seen that evolution over our 10-year relationship. I don’t have any specific deficiencies that aren’t attributable to us, rather than them. There’s nothing negative to put on them.

Do you have any advice for potential customers?

It’s helpful to have technical counterparts on your side. If they assign a UX person from their team, you should have someone interfacing with them. If they have a development lead, then you should have a development lead. Pair the internal project leads with the external project leads. Think of them like an extension of your team to expand your scope of capability. This is what we do and it works well.

BACKGROUND

Introduce your business and what you do there.

I’m the head of growth and marketing for a fintech company in the crypto space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

Our goal was to develop a visual brand identity and a website footprint that was reflective of the direction that our company was headed in as a young, expressive, Gen Z-focused finance company. We wanted to translate that brand into an exciting landing page or website experience that encouraged users to sign up for our waitlist.

SOLUTION

What was the scope of their involvement?

On the branding side, 10Clouds Financial Institutions helped us put together an extensive document that outlined the look and feel and the general direction that we were headed in. We tried to be as expansive on those thoughts as possible to give them as much information to work off of. 10Clouds Financial Institutions then created the brand identity from scratch.

On the web development side, we had some very specific requests in terms of the apps on the site. We discussed the stack that we were going to build on, the tools that we needed to be implemented, and the story we wanted to tell. From there, 10Clouds Financial Institutions took our vision and page outlines, created high fidelity wireframes, and ultimately, developed pages, including a landing page, for our site.

The site was already launched, but we still use their services for updates on pages and executions that our team in-house can't handle. But this project, as it was originally defined in terms of scope, was already completed.

What is the team composition?

We worked with four people on the branding and four other people on the website development.

How did you come to work with 10Clouds Financial Institutions?

Our founder came across 10Clouds Financial Institutions through a mutual connection. He grew a relationship with 10Clouds’ account manager during the development of the early stage of our app, and we selected them because we were already familiar with their work and they were familiar with our product.

What is the status of this engagement?

We worked on this project from March-December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For this project, the main metric that we were looking to drive was waitlist subscriptions for our consumer-facing app. Within about two months of launching the site and starting our marketing efforts, we had generated approximately 22,500 waitlist signups and 120,000 web sessions. 

Additionally, our venture partners and early Beta users responded positively to the look and feel of our site and brand. They commented on how interesting they looked and how they made us stand out from our competition.

How did 10Clouds Financial Institutions perform from a project management standpoint?

10Clouds Financial Institutions performed really well in terms of project management. Our project manager, in particular, was very instrumental in pushing the project forward and keeping us on track.

We used Jira, Linear, and Shortcut for project management, Slack for communication, and Notion for project documentation. 

What did you find most impressive about them?

We were most impressed with the level of excellence of 10Clouds Financial Institutions' designers. They had the phenomenal design talent and due diligence that we needed for our projects.

Moreover, they demonstrated the ability to be deployed across several different disciplines. Having a team that we can rely on and that we know is going to deliver on the kind of quality that we've come to know and expect from them, regardless of the domain in which they're working, was really quite impressive.

Do you have any advice for potential customers?

In order to get the most out of 10Clouds Financial Institutions' time, it's important to be diligent in terms of your scheduling and in making sure that you understand what it is that you're trying to accomplish in each of the sessions with their team.

You have to be prepared to give concise feedback and make decisions quickly. Knowing the time difference and setting proper expectations are imperative to move things along efficiently.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO of Quesmed, a company that focuses on medical school education. Our goal is to make preparing to become a doctor much easier and less monotonous.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We had a previous software development partner, but we were unhappy with their team. They didn’t meet deadlines, and the project took much longer than we expected, negatively impacting our business and revenue. 

We were looking for someone that could deliver our vision within a timeframe. We needed help developing our product for the web and mobile devices.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions has helped us create a brand new extension of our platform. Initially, we’ve only focused on a web-based solution, but as we’ve become more confident with their team, we ended up building a new product together.  

They’ve developed a social education app that allows a group of students on a voice channel to go through clinical scenarios and undergo tests. We aim to make it easier for medical students to work together and have the opportunity to train and practice with students from around the world. 

10Clouds Financial Institutions is using React to develop our platform, and they’re helping us with some machine learning (ML) tasks using Python. They’ve also built our mobile app for Android and iOS.  

What is the team composition?

We work with two project managers, two React Native developers, two React web developers, one ML engineer, and a senior ML engineer.

How did you come to work with 10Clouds Financial Institutions?

We were looking for developers in Poland because we had a good experience with Polish vendors regarding cost and quality. We came across 10Clouds Financial Institutions from their Dribble account, and we were drawn by their expertise in education platforms and their intuitive mobile app designs.

How much have you invested with them?

We’ve spent about £125,000 (approximately $171,000 USD).

What is the status of this engagement?

We’ve started working together in June 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

10Clouds Financial Institutions’ work has helped us increase our sales by about 550%. I’m 80% satisfied with their work. Overall, they’ve done an excellent job — they’re very engaged and quick to act. 

How did 10Clouds Financial Institutions perform from a project management standpoint?

10Clouds Financial Institutions is very good at project management. We have two project managers working with us, and they’re absolutely on point. They lead meetings and ensure tasks are documented within Jira — they even chase us if we’re busy and their work needs feedback. We use Slack to communicate and Google Meet for weekly meetings. 

Initially, we’ve only had one developer, so their work hasn’t been as rapid or thorough as we wanted. We’ve highlighted our concern, and they’ve changed their developer and made their road plan clearer through frequent meetings. They’ve recognized that minor issue, corrected it, and we’ve been delighted with their work since then. 

What did you find most impressive about them?

10Clouds Financial Institutions’ ability to tap into anything we need at a moment’s notice is impressive — they’re proactive at helping us grow. In addition, they’re very flexible and responsive about issues, including cash flow concerns. 

There’s a camaraderie between our teams — we feel that 10Clouds Financial Institutions is invested in our product as much as we are. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Have a clear idea of what you want, and have multiple different versions of that. Be open with your goals and budget, and they’ll help you identify what they can work on considering your constraints. 

BACKGROUND

Please describe your company and your position there.

Head of Business Development at a software design and development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Clouds Financial Institutions?

Our client approached us for support with enhancing their iOS app which is compatible with their newest product. At the time we were slightly understaffed and we reached out to 10Clouds Financial Institutions for an iOS mobile app developer, who was then quickly onboarded.

SOLUTION

How did you select this agency and what were the deciding factors?

We work with several software houses, helping each other out when resources are tight. In this case, we had a need for a skilled iOS developer and we immediately thought of 10Clouds Financial Institutions.

Describe the project in detail and walk through the stages of the project.

Project for the client in the entertainment industry that features iOS mobile app development for photo enhancement. It needed a fast and stable application to satisfy thousands of users worldwide.

Describe the recruitment process in detail.

As mentioned before, we work with several trusted partners when we need quick staff augmentation. When we reached out, 10Clouds Financial Institutions were able to provide an iOS developer quickly.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We deployed a fast and stable iOS application that is reported to have thousands of active users.

How effective was the workflow between your team and theirs?

The workflow was highly effective, with strong communication throughout the process of the project. We always felt that the 10Clouds Financial Institutions' developer was aligned with us on our mission.

What did you find most impressive or unique about this company?

10Clouds Financial Institutions was able to provide an iOS developer quickly. We were also impressed with their efficiency.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. Everything was completed with utmost quality.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for a company that offers everyday solutions for your vehicular needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Clouds Financial Institutions, and what were your goals?

We wanted to change some features on our app and on our website. We wanted 3D characters to help explain the account creation process so we could create a simple and visual how-to guide.

SOLUTION

How did you select this vendor?

We use a company that had hired 10Clouds Financial Institutions for their branding and fell in love with their work.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start off, they had us fill out a questionnaire to better understand the company, what we do and what we wanted to accomplish together. Once that was completed, we were given a choice of 3 different styles of design for our characters. We gave the reasoning behind what we liked and didnt like for each option which gave the designers an clearer idea of what we were looking for. Once we settled on a design type, we were given sketches of the characters.

After the sketches we were given T-models. Feedback was asked for, given and acknowledged every step of the way. Once we received the final characters, we had a last round of edits then the visuals were handed over to us.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with the project manager and the senior designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still currently in the process of rebranding and redesigning our website so we can't speak to that just yet.

Describe their project management style, including communication tools and timeliness.

We had numerous meetings with the projet manager and the senior designer for progress updates and next steps. We used Slack to keep in touch easily for any questions or updates.

What did you find most impressive or unique about this company?

I was impressed by how invested the 10Clouds Financial Institutions team was in making sure that we were happy with every detail of the characters. The reasoning behind the design was well explained and the team was accomodating to our changes. They take great pride in the work that they do.

Are there any areas for improvement or something they could have done differently?

I think it could be beneficial to have an update throughout the project on the amount of hours that have been consumed/that are remaining so that if necessary we can adjust and plan for a change in budget.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Semble, a B-Corp Limited company. We help businesses connect with grassroots community groups to make change happen in society. We’re based in the UK, and our operations are mostly in the UK, at the moment.

We run an agency model whereby we have project managers who work with businesses to help them achieve their aims with regards to corporate social responsibility and marketing. Our resources craft storytelling around the work that our client businesses do in their local communities.

We build and maintain a network of community groups that we support for free with resources, training, and events. We’re a bridge between businesses and community groups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions? 

A company will come to us with a pot of money that they want to give away to the local community, and we create a plan for them. We charge the business quite a lot for the service, and that means that money that could have gone to local communities goes to us. This means that fewer businesses are willing to work with us.

From our perspective, our business problem is that we can only service a small number of the available business opportunities at any given time.

Our solution was to digitize a lot of our processes to expand our bandwidth and reduce the fees for customers to work with us. We’ve created an online marketplace that enables businesses to connect with grassroots community projects and distribute funding in a fast, efficient way. We take a commission on the money that they distribute. 10 Clouds has been our chosen development partner from the beginning.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions came on board to do the technical build of the website after we’d done a lot of specification and design work. We handled the project design and management while they contributed UX/UI support and advice, as well as front- and backend development, DevOps, QA, and project management.

The website enables users — both funders and community groups — to create a profile, log in, and then create your fund or create your pitch for funds, depending on the type of user someone is. The system then matches a funder with projects that meet their criteria and then allows them to short-list and ultimately select their chosen recipient.

It was important for us to have a clean, simple, slick platform with progressive data gathering that didn’t overwhelm users from day one. One of the key features for community groups is that they can create a video pitch rather than fill out a lengthy form. We don’t have the video capability natively in the platform right now, but users can embed a link from YouTube and the video will be displayed on the site. There’s also a countdown feature for funds that are due to launch, expire, or complete.

At the moment, it’s just a web product. 10Clouds Financial Institutions worked in React.js for the frontend and Python for the frontend. The site is hosted on MySQL and AWS. There are many more features we want to include in the future, but 10Clouds Financial Institutions has delivered a good MVP.

What is the team composition?

There have been a maximum of 10–11 people on the project, including a UX designer, two frontend developers, two backend developers, a QA resource, a DevOps engineer, a couple of technical leads, and a project manager. 

How did you come to work with 10Clouds? 

They were a recommendation from my network. We spoke to 2­–3 different companies in the same region, and 10Clouds impressed us with their investment and responsiveness in the sales process.

Additionally, they stood out with their description of their management style, which has proven to be true throughout the project. 10Clouds understands that the market is hot for talented people in Poland and that this represents a challenge for them, but they go to significant lengths to develop and maintain their staff.

How much have you invested with them?

We’ve spent around £200,000 (approximately $282,000 USD) so far.

What is the status of this engagement?

We’ve been working together since January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

All in all, we don’t have a defined set of metrics, but the site is always up. 10Clouds Financial Institutions delivered functional software within the timeframe and budget that we needed. The real test will come as the number of users goes up and the load increases.

We just launched the platform and received our first users. We’re gathering feedback from users as well — some comments are feature requests and others are bugs, but no more than we expected.

I wouldn’t say that our use case is dramatically challenging, and therefore hasn’t given 10Clouds Financial Institutions' team an opportunity to show their extraordinary technical abilities, but they’ve done very well with what we’ve asked them to do.

How did 10Clouds Financial Institutions perform from a project management standpoint?

They’re very clear and transparent. We have weekly reviews so we know where we are — this allows me to provide absolute clarity to our stakeholders on our spending and forecasted spending. 10Clouds Financial Institutions always come in exactly where we expect them to.

We communicate over Jira and Confluence and have our weekly call over Google meet. There are also various phone calls and emails.

What did you find most impressive about them?

They’ve been impressively transparent about cost. When we presented them with a cost squeeze halfway through, 10Clouds Financial Institutions very quickly shuffled the team and scaled back on expenditures for a couple of months while we found more investment. When that came through, they scaled the team back up.

We’re a small, lean organization; we don’t have a bottomless pit of money, so 10Clouds responsiveness and flexibility have been exactly what we’re looking for.

Additionally, their engagement at the senior level has also been very helpful. They blend technical expertise with account management and flexibility.

Are there any areas they could improve?

10Clouds Financial Institutions could bring even more technical expertise to solve complex problems quicker perhaps, but we haven’t given them much of a chance to do so.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology for a venture capital firm that launches startups.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We needed staff augmentation to help develop a SaaS platform.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions’ developers worked with our development team. We provided full mockups, and they then developed features inside the platform, using the Django and React full stack framework.

The platform helps organizations managing projects and contractors. They provided front and backend development resources right after the launch of the platform. Currently, they’re responsible for DevOps infrastructure support, among other things.

What is the team composition?

We work with two senior developers, a part-time QA, and one DevOps.

How did you come to work with 10Clouds Financial Institutions?

I had worked with them in the past, and it was a good experience. I reached out to them about this project, and we decided to work together. 

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

We began working together around November 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in startup mode, so I don’t have particular statistics or metrics to share. They integrate well with our team. Their developers’ thought process is outstanding, and they’re effective in implementing the code. Additionally, they provide feedback to our design process — things are moving along at a nice pace.

How did 10Clouds Financial Institutions perform from a project management standpoint?

We use Clubhouse for project management and Slack for daily communication. Their performance has been flawless so far.

What did you find most impressive about them?

They’re aligned with the culture of our company. The developers take pride in their work and are responsive in fixing defects. They also have strong technical skills.

Are there any areas they could improve?

Communication is something we always strive to improve; that has been our main feedback to them. It’s a two-way street, and we’ve seen progress during the project.

Do you have any advice for potential customers?

I strongly recommend them to someone looking for long-term staff augmentation — they’re great partners.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for Semble. We’re a nonprofit community platform for grassroots community projects, and we help find support from local businesses and volunteers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We needed help to develop our platform’s MVP.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions built and tested a prototype platform for us. We provided them with a clear list of features that we wanted to see in the MVP, and they created a web-based application that automates some elements of the funding service process. It’s a digital marketplace that allows funders to connect with and fund local projects looking for support. We’ve continued to work with them.

What is the team composition?

We work with a team of approximately 10 people, including a project manager, back and frontend developers, DevOps people, two tech leads, and a QA.

How did you come to work with 10Clouds Financial Institutions?

A colleague recommended 10Clouds Financial Institutions because they had good reviews online. They marketed themselves well and put a lot of effort into their ratings and customer feedback on various tech review sites. We had several conversations with them regarding initial estimates and their scope, and we decided to work with them.

How much have you invested with them?

The MVP building cost approximately $120,000.

What is the status of this engagement?

We began working together around January 2021, and the first MVP scope of work was completed in May 2021. Our relationship with 10Clouds is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The MVP was launched a couple of weeks ago. We’ve had positive feedback and testimonials from the first users, saying that it is easy to navigate and has a good look and feel — they’re willing to recommend it. The old way of delivering our funding service was manual, and it had high friction. The process involved a lot of time, which translated into more cost for our clients. This platform reduces that processing time with automation.

How did 10Clouds Financial Institutions perform from a project management standpoint?

Project management is one of 10Clouds Financial Institutions’ standout qualities. I was nervous about working remotely with a team that wasn’t a native English speaker. However, communication has been extremely strong and clear. They’ve provided full transparency on cost, allowing us to monitor and adjust different variables on our end on a weekly basis. We have a good working relationship with their project manager as well.

What did you find most impressive about them?

10Clouds Financial Institutions is dedicated to its customers. They’ve made it clear that they’ll do whatever it takes to ensure we’re satisfied with the overall results.

Are there any areas they could improve?

Due to an external shortage of developers and designers, we’ve had minor delays in finding the right talent for UI/UX roles. However, 10Clouds has managed it well, without there being any actual shortages or blockages.

Do you have any advice for potential customers?

Be as clear as possible on what you want to do, be transparent, and have people established on your side to help the project carry on as smoothly as possible. 10Clouds can help you build out the scope if you need it.