Creative Quality Marketing

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of The PnK Connection

Describe what your company does in a single sentence.

Entertainment Service Providers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Quality Marketing to accomplish?

• podcast website marketing

SOLUTION

How did you find Creative Quality Marketing?

Online Search

Why did you select Creative Quality Marketing over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Creative Quality Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

If I could give zero stars, I would. That being said, with the desire to support a local business, I went to Creative Quality Marketing for creativity and quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I received a lack of professionalism and confusion.

Needless to say, I was very disappointed by the experience, and by the end, my team was doing more creative thinking about what was happening than this company was actually doing. If you’re looking for strong attention to detail, a partner who delivers on expectations, consistency, polish, or follow-through, this definitely isn’t your place.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was inconsistent, deadlines were missed, typos were downplayed (including an incorrect spelling of our company name), and the overall quality of the work did not match what was promised during onboarding. I expected strategic guidance and polished execution but instead received generic ideas and very little follow-through. For a company that positions itself as “creative” and “quality,” the experience was extremely basic and unorganized.
Communication was sporadic at best - kind of like a situationship where they text you back days later and pretend nothing happened. Deadlines came and went, and “strategy” was nothing more than suggestions about plans that lacked execution.

What was your primary form of communication with Creative Quality Marketing?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Additionally, the filming quality & lighting are slightly below average at best. They just hit record and do nothing more - no angles, no closeups, no creative direction at all.  However, what was most alarming was that the lead manager (Cesar) displayed a violent temper when questioned about the lack of accountability regarding missing deliverables and errors made on his behalf.

Are there any areas for improvement or something Creative Quality Marketing could have done differently?

pretty much everything - from administrative to filming