deepsense.ai

BACKGROUND

Please describe your company and position.

I am the CTO & Founder of Welyo / Focus Telecom Polska SA

Describe what your company does in a single sentence.

Welyo is a AI-driven Contact Center as a Service (CCaaS) provider delivering a cloud-based platform for omnichannel customer communication. The platform unifies all key customer interaction channels in a single system:

• voice (inbound and outbound telephony),
• chat,
• email,
• SMS,
• social media.

In line with leading CCaaS solutions on the market, Welyo enables companies to:

• increase sales performance through better reachability, faster response times, intelligent routing, and automation,
• improve customer experience and service quality by providing agents with a single workspace, full interaction history, and consistent processes across channels. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire deepsense.ai to accomplish?

• The main goal was to receive AI advisory consultancy and a technical audit of our current state. We wanted to analyze our solution from a technical perspective and get recommendations for following development.
• Moreover, we aimed to prioritize and plan next product features and outline 2026 roadmap, starting with 3-month MVP.

SOLUTION

How did you find deepsense.ai?

Referral

Why did you select deepsense.ai over others?

• Close to my geographic location
• Referred to me

How many teammates from deepsense.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved analyzing our current solution, providing recommendations for changes, and facilitating workshops to prioritize use cases and ideas into a concrete plan. deepsense.ai prepared a detailed scope for the MVP, including execution time estimates as well as roadmap for 2026. 
Key deliverables included:

• technical report with technical analysis and recommendations,
• detailed user stories for different product streamlines,
• diagram of 2026 architecture
• and roadmap of future features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary outcome was the comprehensive report and user stories, but equally important were the numerous consultation meetings and conducted design workshops. deepsense.ai engaged in brainstorming sessions regarding our architecture and provided both technical and business recommendations.

They collaborated with our Tech, Product, QA, and C-level teams.

Additionally, they helped us gather feedback from our end-clients regarding AI needs and suggested pricing models for new features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was handled entirely by deepsense.ai. Although there was a slight 2-day delay compared to the original 3-week plan, it was communicated well in advance, so we consider it delivered on time. 

What was your primary form of communication with deepsense.ai?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They managed the changing project scope well, which we appreciated.

Are there any areas for improvement or something deepsense.ai could have done differently?

The project met our expectations and was delivered in a professional manner.

A clearer identification of the business outcomes behind specific recommendations could further increase the value.

BACKGROUND

Please describe your company and position.

I am the ai and automation lead of cato networks

Describe what your company does in a single sentence.

Cato pioneered the convergence of networking and security into the cloud.Aligned with Gartner’s Secure Access Service Edge (SASE) frameworks, Cato’s vision is to deliver a next generation IT security platform that eliminates the complexity, costs, and risks associated with legacy IT approaches based on disjointed point solution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire deepsense.ai to accomplish?

• Support engineering: navigating multiple internal systems to investigate incoming Zendesk tickets and automate responses
• Knowledge exchange and teaching us about AI agents
• ~20% reduction in Tier-1 ticket response time by automating workflows previously handled manually.

SOLUTION

How did you find deepsense.ai?

Online Search

Why did you select deepsense.ai over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from deepsense.ai were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focuses on developing and deploying six specialized agents powered by LangGraph orchestration and AWS Bedrock Claude 3 models to transform customer support operations:
● Atomic agents development for dedicated type of actions such as: network analysis, events analysis, configuration
● Planner agent orchestrating atomic agents at every step  of ticket resolution 
● Responder agent handling entire conversation history and providing responses

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Responder - user satisfaction >80%
2. Scalability - actions extracted from all internal data sources.
3. Time spend on ticket - 20% reduction
4. Automation of connectivity related tickets
5. Self improving system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes they have. 
perfect communication 

What was your primary form of communication with deepsense.ai?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offer a very good, personal, and professional fit. always up for a new challenge and willing to help and provide the best service.

Are there any areas for improvement or something deepsense.ai could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Head of IT & Data of a food company

Describe what your company does in a single sentence.

Global food company with a mission to bring health through food to as many people as possible, operating across dairy and plant-based products, waters, and specialized nutrition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire deepsense.ai to accomplish?

• Knowledge Transfer to the Organization – to embed a deep understanding of MMM principles, models, and use cases within commercial and analytics teams.
• Building In-House Capabilities – to develop internal expertise and reduce long-term dependency on external vendors by training cross-functional teams to run and interpret MMM independently.
• Creating a Scalable MMM System – to design and implement a repeatable, modular, and data-driven process that enables consistent MMM deployment across multiple brands and markets.

SOLUTION

How did you find deepsense.ai?

Online Search

Why did you select deepsense.ai over others?

• High ratings
• Close to my geographic location

How many teammates from deepsense.ai were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project focused on designing, piloting, and enabling a Marketing Mix Modeling (MMM) capability within our commercial organization. The initiative was led by the Data & Analytics team in collaboration with business stakeholders across marketing, finance, and sales.

Key Deliverables:

End-to-end MMM model for the pilot brand
Executive-level recommendations based on data-driven ROI analysis
Blueprint for scalable MMM deployment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration gave us a solid foundation to better understand and apply Marketing Mix Modeling. We successfully transferred key knowledge into the organization and now feel equipped to further build, test, and evolve our MMM approach in a way that fits our business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated a very structured and collaborative approach to project management. They were responsive, flexible, and consistently open to feedback, adapting quickly to our evolving needs. Despite the complexity of the topic and cross-functional nature of the work, key deliverables were provided on time and with high quality. Communication was clear and proactive, which made the whole experience smooth and productive.

What was your primary form of communication with deepsense.ai?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine deep technical expertise with a practical, business-first mindset. They didn’t just build a model—they made sure we understood it, could use it, and could scale it on our own. The clarity of communication, openness to feedback, and genuine commitment to transferring knowledge stood out throughout the entire collaboration.

Are there any areas for improvement or something deepsense.ai could have done differently?

While the overall collaboration was very positive, there is always room to strengthen alignment on expectations at the start of the project—especially when it comes to the level of detail or business context needed to move quickly. In future engagements, an even deeper immersion into our internal processes and decision-making dynamics could help accelerate delivery and enhance impact from day one.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that provides rapid eye-tracking analysis using webcam-based eye-tracking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with deepsense.ai?

We needed support with training a new model for webcam-based eye-tracking for a scientific grant from PARP.

SOLUTION

What was the scope of their involvement?

deepsense.ai has been helping us prepare the model architecture, training prototype, and optimizing the model for live eye gaze prediction (30Hz) by testing several approaches. The team has also been training the model on larger sets of data.

What is the team composition?

We’ve been working with 3–4 specialists from deepsense.ai.

How did you come to work with deepsense.ai?

We found deepsense.ai through a referral and chose them because of their expertise.

What is the status of this engagement?

We started working together around January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

deepsense.ai's work has resulted in better accuracy with every iteration. For example, we've improved from 290px to 99px when it comes to accuracy. Overall, the team has met our goals.

How did deepsense.ai perform from a project management standpoint?

deepsense.ai's project management is good. We communicate via email and Slack.

What did you find most impressive about them?

deepsense.ai's quick turnaround is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.