InnovTeams

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of RubaTours, a premier tour company dedicated to creating unforgettable experiences for travelers from around the world. We specialize in showcasing the best of Dubai and the UAE, from thrilling desert adventures to luxurious city tours.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with InnovTeams?

We needed to build and launch a modern online booking platform. Our main goals were to make it easier for customers to browse and book tours online, automate our internal processes, and improve overall sales through a better UX.

SOLUTION

What was the scope of their involvement?

InnovTeams has handled the full development of our online booking platform. Their scope has included UI/UX design, front-end and back-end development, payment integration, and building an admin dashboard for managing tours and bookings. So far, they've delivered a fully functional, responsive website with a complete booking system and backend management tools.

What is the team composition?

We've worked with 2–5 teammates from InnovTeams.

How did you come to work with InnovTeams?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We've spent less than $10,000.

What is the status of this engagement?

We started working with them in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After launching the new platform, we've seen a clear increase in online bookings and overall sales. The booking process has become much smoother, which has reduced customer drop-offs. Internally, we've saved time by automating tour and booking management, which has improved our efficiency and reduced manual errors.Since launching the new platform, our online bookings have increased by 35%, and overall sales have grown by 25% in the first three months. The automated booking system has also reduced manual processing time by 40%, making our operations much more efficient.In addition to bookings and sales, we've tracked website traffic, conversion rates, and customer satisfaction. Website traffic has increased by 50%, and the conversion rate for completed bookings has improved by 20%. We've also collected customer feedback through post-booking surveys, which has shown a significant improvement in overall satisfaction with the booking experience.

How did InnovTeams perform from a project management standpoint?

InnovTeams' project management is very organized and professional. They keep us updated at every stage, handle challenges proactively, and deliver the project on time without compromising quality. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

What we've been most impressed with is InnovTeams' ability to combine technical expertise with practical business insights. They don't just build the platform — they suggest smart solutions to improve the UX, streamline operations, and grow our sales. Their responsiveness and attention to detail really stand out.

Are there any areas they could improve?

Overall, the project has gone very smoothly. If anything, clearer documentation on some features during the handoff could have made onboarding our team even faster, but it hasn't impacted the final outcome.

BACKGROUND

Please describe your company and position.

I am the CTO of Relayzo

Describe what your company does in a single sentence.

We are email marketing company to provide the cold email services to our client.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire InnovTeams to accomplish?
Complete this project

SOLUTION

How did you find InnovTeams?

• Online Search
• Other

Why did you select InnovTeams over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from InnovTeams were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We want to create an a custome email marketing application with rich features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliver the emails as per scheduled data.

Automation on campaigns

Campaign over segmented data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, there were very professional and clear about the goal.

What was your primary form of communication with InnovTeams?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Availablity
• Value of money
• Dedication
• Open to discuss

Are there any areas for improvement or something InnovTeams could have done differently?

Overall, InnovTeams delivered high-quality work and maintained strong communication throughout the project. If I had to suggest an area for improvement, it would be to present more structured service packages or timelines upfront. This would make planning easier on the client side. That said, they were flexible and accommodating whenever adjustments were needed, which I really appreciated.