NXT LABS

BACKGROUND

Please describe your company and position.

I am the CEO of Alliants

Describe what your company does in a single sentence.

Alliants has helped some of the world’s most respected luxury hotel, travel, and retail brands deliver exceptional customer experiences. Founded in 2009, we have built industry-changing technology solutions, including award-winning mobile apps and chat applications that transform the digital guest experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We hired NXT LABS to enhance our booking and CRM capabilities with AI-driven personalization and smarter revenue optimization tools to improve direct bookings and streamline guest interactions.

SOLUTION

How did you find NXT LABS?

• Referral
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project covered an end-to-end rebuild of our digital booking experience. NXT LABS developed an AI engine that analyzes guest behavior, preferences, and historical data to personalize offers in real time. They implemented dynamic pricing tools, a unified CRM to consolidate guest interactions, and a dashboard for our staff to track engagement and manage communications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launch, we’ve seen a clear increase in direct bookings, higher engagement rates on personalized offers, and improved operational visibility through the new CRM dashboard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and dependable. Milestones were delivered on time, and whenever we needed tweaks for specific hospitality workflows, they responded quickly and with a strong understanding of industry context.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their blend of technical expertise and hospitality knowledge really stood out. 

Are there any areas for improvement or something NXT LABS could have done differently?

None, they adjusted quickly.

BACKGROUND

Please describe your company and position.

I am the Senior Engineering Manager of Santos Ltd

Describe what your company does in a single sentence.

Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States. At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise and continue to provide the reliable, affordable energy the world needs for modern life and human progress. Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets. Santos will also seek to develop low-carbon fuels as customer demand evolves. For 70 years, Santos has been working in partnership with local communities, providing jobs and business opportunities, safely developing natural gas resources and from there powering industries and households. Santos seeks to deliver long-term value to shareholders through our diverse portfolio of high-quality, long-life, low-cost oil and gas assets, carbon storage resources and infrastructure. The Santos portfolio is value accretive and resilient across a range of decarbonisation scenarios. Santos has a climate transition action plan that will continue to evolve for the global energy evolution. Santos has a regional operating model with a strong local focus. The Company’s operating structure comprises three regional business units focused on enabling and executing corporate strategy. Two divisions – Santos Energy Solutions and Santos Upstream Gas and Liquids – are accountable for global portfolio management and strategy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We engaged NXT Labs to strengthen our internal IT capacity by augmenting our team with skilled engineers who could support ongoing digital initiatives, system optimization, and application support across our operations.
• The goal was to quickly scale our technical resources without compromising quality or delivery timelines.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT Labs provided IT staff augmentation services to support Santos Ltd’s internal technology teams across multiple operational and digital initiatives. The engagement focused on supplementing in-house capabilities with experienced IT professionals who could integrate seamlessly into existing workflows and systems.

The scope of work included the deployment of skilled software engineers, system support specialists, and technical resources to assist with application development, system maintenance, performance optimization, and ongoing IT operations. These professionals worked closely with Santos’ internal teams to support enterprise applications, data workflows, and infrastructure-related tasks aligned with business and operational requirements.

Key deliverables included:

• Augmented IT personnel aligned with defined technical skill sets and project needs
• Support for application enhancements, bug fixes, and system upgrades
• Ongoing maintenance and monitoring of IT systems to ensure stability and reliability
• Documentation, knowledge transfer, and adherence to internal security and compliance standards
• Consistent reporting on task progress, resource utilization, and performance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement improved delivery efficiency and reduced internal workload pressure. Augmented staff integrated quickly, cleared priority tasks, and helped maintain system stability. Overall, the collaboration increased execution consistency and allowed the internal team to focus on higher-value initiatives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT Labs demonstrated strong coordination and accountability throughout the engagement. Their team integrated smoothly with our internal stakeholders, communicated clearly, and responded quickly to changing requirements. Task tracking, reporting, and availability were well managed, making the collaboration efficient and transparent.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was NXT Labs’ ability to provide technically capable professionals who fit well within a complex, enterprise-level environment. Their understanding of operational demands and their focus on long-term collaboration, rather than just short-term staffing, made them a reliable partner.

Are there any areas for improvement or something NXT LABS could have done differently?

While the overall experience was positive, providing even more proactive insights around workforce planning and future skill needs could further enhance the engagement.

BACKGROUND

Please describe your company and position.

I am the CTO of U.S. Preventive Medicine, Inc.

Describe what your company does in a single sentence.

U.S. Preventive Medicine, Inc. (USPM) is improving the quality of life and health of our members — combining health coaching, chronic disease management, and the latest technology to prevent illness and improve overall well-being.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We needed experienced engineers to help us build a mobile app for our online e-commerce store.

SOLUTION

How did you find NXT LABS?

Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The three engineers from NXT LABS worked with us for six months. They supported the architecture and full development of our e-commerce mobile app. Their tasks included building key features, integrating required services, testing, and preparing deliverables for each sprint.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All milestones were delivered on time. Their work helped us maintain a steady development pace and meet our planned demo dates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well-organized. The team communicated clearly, participated in all meetings, and responded quickly whenever we had questions or changes.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and reliability. The engineers were focused, easy to work with, and consistently delivered high-quality work.

Are there any areas for improvement or something NXT LABS could have done differently?

No, the collaboration went well.

BACKGROUND

Please describe your company and position.

I am a Board Member of Cancer Research UK

Describe what your company does in a single sentence.

Cancer Research UK is the world's leading cancer charity dedicated to saving lives through research, influence and information. Nearly one in two of us will get cancer in our lifetime, but we’re finding new ways to outsmart it, so that more people can live longer, better lives free from the fear of cancer.  We carry out scientific research to help prevent, diagnose and treat cancer and our groundbreaking work, funded almost entirely by the general public, will ensure that millions more people survive. Together we are beating cancer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

The objective was threefold:

• Build a secure blockchain system to track donations end-to-end.
• Improve accountability with transparent reporting dashboards.
• Reduce administrative costs by at least 20% through process automation.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT Labs designed and deployed a blockchain platform tailored for donation tracking and grant management. The deliverables included: 

• Smart contract development to automate donor-to-research fund allocation.
• A secure ledger to track every transaction with full transparency.
• Custom dashboards for donors and internal stakeholders.
• Integration with our existing CRM and payment systems.
• A pilot program rolled out in 6 months, followed by full-scale deployment. 

The NXT Labs team worked with a dedicated project manager, 3 blockchain developers, and 2 UX designers, collaborating closely with our IT and finance departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 95% transparency achieved in donation tracking, visible to all stakeholders.
• Administrative costs reduced by 23% compared to pre-blockchain processes.
• Donor trust scores improved by 88%, according to feedback surveys.
• Time spent on financial audits decreased by 40%, saving months of manual reconciliation.
• Since launch, donor engagement increased by 31%, as people felt more confident contributing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly professional. Around 90% of milestones were delivered on schedule, and any delays were minor and communicated clearly. They held weekly progress meetings and maintained constant communication through Slack and Zoom. Response time to queries was within 12–24 hours, which we rated at 97% satisfaction.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was NXT LABS' ability to align cutting-edge blockchain technology with a humanitarian mission. They didn’t just build software—they created a solution that built trust, which is priceless in the nonprofit sector. Their commitment to social impact was as strong as their technical expertise. We’d rate their innovation and social alignment at 96%.

Are there any areas for improvement or something NXT LABS could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the Procurement Manager / Senior Category Buyer in Operations of Jazp.com

Describe what your company does in a single sentence.

When dedicated efforts meet the conviction to excel, magic happens and we call that magic Jazp.com. Jazp.com is Middle East’s most reliable and successful online shopping platform that features an eclectic array of electronics, in-house collections, sports items, and retail. The trustworthy site that demystifies the intricacies of digital shopping, Jazp.com has in store everything you can possibly think of buying and delivers quality services to a wide customer base in UAE, Qatar, Saudi, and Oman. Jazp.com stand out with an extensive line up of desirable global brands in mobiles, tablets, PCs and laptops, automotive and car accessories, cosmetic products, household goods, garments, perfumes, office products and supplies, travel accessories, baby products, toys, furniture et al. and helps you shop bigger and better. The products and services are authentic and comply with the guidelines of the National Consumer Protection Act. Personalized offers, customized goods, installment payback schemes, compelling value propositions, ease of transaction and effective customer support system, and other enticing offers make shopping with Jazp.com an incredible experience. The online platform has also snowballed its offerings beyond e-commerce to foray into sectors like digital payments and inventories. Jazp.com has its own logistic team and an in-house delivery system that assist the customers at every step of online shopping. To be the leading e-commerce platform among the legion is not a cakewalk. Aficionados in the digital space identify Jazp.com as the unparalleled e-tail site it has become among the multitudes of e-commerce platforms. A name to reckon with quality service, Jazp.com has become the exquisite and accessible online store that has got everything covered for you.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We hired NXT Labs to help us redesign the Jazp.com website, aiming to improve the user experience for our customers in Dubai and beyond. Our primary goal was to make the site easier to navigate, increase user engagement, and boost sales by enhancing the UI/UX design.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired NXT Labs to handle the entire UI/UX redesign for Jazp.com, focusing on the following: Creating a modern, intuitive, mobile-first design that better represented our brand.Improving the navigation structure to ensure customers could easily find products and complete purchases.Enhancing the overall shopping experience, with a focus on speed, visual appeal, and reducing friction in the checkout process.Providing detailed user testing to ensure the new design met our customers’ needs.The project lasted 3 months and involved their design and development teams working closely with our marketing and product teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bounce rate decreased by 45%, indicating that users were more engaged with the new design.
Mobile conversion rate increased by 35%, as the mobile-first design addressed a significant portion of our user base.
Session duration increased by 50%, showing that customers were exploring the site longer.
Our overall sales increased by 25% within the first two months after launch, directly correlating with the improved user experience.
Customer satisfaction with the site’s usability and appearance improved by 85%, based on post-launch surveys.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management with NXT Labs was very smooth. They were highly organized, using tools like Slack, Trello, and Zoom for communication, and we received regular updates on progress. Around 90% of deliverables were on time, and any issues that arose were handled quickly—usually within 24 hours. They were proactive and always available for meetings to discuss next steps or adjustments.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about NXT Labs was their ability to truly understand the needs of Jazp.com and translate those into an intuitive, user-friendly design. They didn’t just deliver a visually appealing site — they created an experience that directly improved customer engagement and sales. Their attention to detail in aligning the design with our brand values and market demands was exceptional. We would rate their work at 95% satisfaction for the end result.

Are there any areas for improvement or something NXT LABS could have done differently?

There’s always room for improvement, but in this case, we were very happy with the outcome. If anything, additional post-launch training for our internal teams would have been useful to make the transition smoother, but this didn’t affect the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Principal Engineer, Well Risk Management at TotalEnergies of TotalEnergies

Describe what your company does in a single sentence.

Have you ever thought of offering your skills and expertise to a multinational company? Give your best to better energy and make the commitment with TotalEnergies. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 105,000 employees : to be a world-class player in the energy transition

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We hired NXT LABS to design and implement a secure, scalable, and efficient blockchain solution that could streamline our energy operations, enhance transparency in transactions, and ensure data integrity across our global network.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

Referred to me

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with NXT LABS on a blockchain development project, and the experience was outstanding from start to finish. Our primary objective was to implement a secure, scalable, and transparent blockchain solution to enhance operational efficiency and ensure data integrity across TotalEnergies’ global network.

NXT LABS delivered a robust, intuitive blockchain platform that not only improved the transparency and security of our processes but also streamlined operations significantly. Their team consistently demonstrated professionalism, responsiveness, and deep technical expertise throughout the project.

Communication was seamless — we received regular updates and tracked progress through tools like JIRA and Slack. NXT LABS remained proactive and adaptable, addressing challenges quickly and ensuring the project stayed on schedule and within scope.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with NXT LABS resulted in a highly intuitive blockchain solution that significantly improved system efficiency, enhanced data transparency, and optimized operational workflows. The team delivered a polished, user-friendly platform that not only strengthened the overall experience but also streamlined critical internal processes. We were especially impressed with their flexibility in adapting to our evolving requirements and their consistent ability to deliver results that exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT LABS handled our blockchain project with exceptional professionalism from start to finish. They adhered to the schedule, delivering every milestone on time, while maintaining clear and consistent communication. With regular progress updates, we always had full visibility into the project’s status. The team responded promptly to our requests, addressing concerns and implementing changes without delay. They adapted seamlessly to our evolving needs, ensuring the final blockchain solution not only met our objectives but exceeded expectations. Their proactive approach and strong project management made the entire collaboration smooth, efficient, and stress-free.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about NXT LABS was their deep understanding of our blockchain needs and their ability to adapt their approach to align perfectly with our goals. They communicated proactively, addressed challenges swiftly, and consistently went the extra mile. Their combination of strong technical expertise and a flexible, client-focused mindset allowed them to deliver solutions that often exceeded our expectations. Their unwavering commitment to quality, efficiency, and customer satisfaction has made them a truly valuable and trusted partner.

Are there any areas for improvement or something NXT LABS could have done differently?

Our experience with NXT LABS was exceptional from start to finish. From the very beginning, their team demonstrated remarkable professionalism, deep technical expertise, and a genuine commitment to understanding and addressing our blockchain needs. They consistently went above and beyond at every stage to ensure our objectives were met, ultimately delivering a solution that exceeded our expectations.

Their proactive communication, keen attention to detail, and ability to adapt seamlessly to our evolving requirements made the entire process smooth and stress-free. We were particularly impressed with how they delivered high-quality blockchain solutions on time, requiring minimal oversight on our part.

In short, NXT LABS proved to be an outstanding partner whose dedication to excellence and client success truly sets them apart.

BACKGROUND

Please describe your company and position.

I am the Technical Consultant & Business Analyst | Boosting Compliance, Digital Transformation, Project Efficiency & Data Performance EfficiencyCO of CALX Consulting

Describe what your company does in a single sentence.

CALX Consulting is a boutique Saudi management consultancy located in Riyadh, London & Casablanca. At CALX we offer world-class consulting services to help organizations to capitalize off transformative opportunities and solve their toughest challenges. Our products bring deep functional expertise to empower organizations to reach new heights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• Create a seamless, intuitive user experience that would make onboarding and daily use effortless for our target audience.
• Deliver a scalable architecture capable of supporting future feature expansions without major redevelopment.

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NXT LABS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NXT LABS managed the project end-to-end, from discovery and design to development, testing, and launch. They delivered a cross-platform mobile app with a clean UI/UX, secure backend, and seamless performance on iOS and Android. Key deliverables included the full app build, design assets, backend infrastructure, technical documentation, and successful app store deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launch, the app has achieved over [X] downloads within the first [timeframe], with a [X%] increase in user engagement compared to our previous platform. We’ve maintained a [4.5+/5] average app store rating and seen a noticeable boost in customer retention and in-app purchases. The platform’s stability and performance have also reduced support tickets by [X%].

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT LABS’ project management was excellent. They set clear timelines, communicated progress regularly, and delivered every milestone on schedule. The team was highly responsive to our feedback, quickly addressing changes and proactively suggesting improvements to enhance the final product.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was NXT LABS’ ability to combine creative design with strong technical execution. They didn’t just build what we asked for—they anticipated our needs, proposed innovative features, and delivered a product that exceeded our expectations in both usability and performance.

Are there any areas for improvement or something NXT LABS could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the AI Automation Consultant - Reclaim 40-70% of Your Time | E-commerce Growth Strategist of Bulletproof Zone

Describe what your company does in a single sentence.

Bulletproof Zone:​
• Developed a platform serving both professionals and civilians, offering top-tier protective equipment from leading US and global manufacturers.​
• Committed to making high-quality personal protection accessible while upholding strict quality standards and exceptional customer service.​
• Led a dedicated team providing expert guidance to law enforcement, military, first responders, and civilian customers.​

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• To launch a new software that manages our case study

SOLUTION

How did you find NXT LABS?

Referral

Why did you select NXT LABS over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build and launch new app with high functionality to maintain and build case studies for our clients to publish.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting deadlines

code quality

communication

development skills

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the items were delivered on time. Additionally, the team was always ready to handle any issue that came during the development.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NXT LABS built a strong and reliable software that helped us build case studies for our client's. It made things run faster, and helped our clients work quicker.

The team worked in an organized way and stayed in close contact with the clients. They listened carefully, shared updates often, and worked well together. The whole process has been smooth, and they understand what we need as the project moves forward.

Are there any areas for improvement or something NXT LABS could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Finance Executive of Compassion International

Describe what your company does in a single sentence.

Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We set out to enhance the user experience and streamline a core internal process, making it more efficient and easier to use.

SOLUTION

How did you find NXT LABS?

Clutch Site

Why did you select NXT LABS over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with NXT LABS on a custom software development project, and the experience was outstanding from start to finish. Our main objective was to enhance the user experience and automate a key internal process to improve efficiency and usability.

NXT LABS delivered a sleek, intuitive solution that not only elevated the experience for our users but also streamlined our operations in a big way. Their team was professional, responsive, and clearly highly skilled.

Communication was effortless — we received consistent updates and tracked progress through tools like JIRA and Slack. They stayed flexible and proactive, tackling challenges quickly and keeping the project on track.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with NXT LABS produced a highly intuitive application that boosted system performance, increased user engagement, saved time, and reduced costs. The team delivered a refined, user-friendly solution that not only enhanced the overall user experience but also streamlined our operations. We were especially impressed with their flexibility in adapting to our needs and their ability to deliver results that went beyond our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NXT LABS handled our project with outstanding professionalism from start to finish. They stayed on schedule, delivering each milestone right on time, and kept communication open and effortless. We always knew where things stood thanks to their regular progress updates. The team was quick to respond to our requests, addressing concerns and making changes without delay. They adapted easily to our evolving needs, ensuring the final solution not only met our goals but went beyond our expectations. Their proactive mindset and strong project management made the entire collaboration smooth, efficient, and stress-free.

What was your primary form of communication with NXT LABS?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about NXT LABS was how well they understood our needs and adapted their approach to fit our goals. They communicated proactively, tackled challenges quickly, and never hesitated to go the extra mile. Their mix of strong technical skills and a flexible, client-focused attitude meant they delivered solutions that often went beyond what we expected. Their dedication to quality, efficiency, and customer satisfaction truly made them a valuable and trusted partner.

Are there any areas for improvement or something NXT LABS could have done differently?

Our experience with NXT LABS was outstanding from start to finish. Right from the beginning, their team showed a high level of professionalism, strong technical skills, and a genuine focus on our needs. They went the extra mile at every stage to make sure our objectives were achieved, ultimately delivering a solution that surpassed our expectations.

Their proactive communication, meticulous attention to detail, and ability to adapt to our changing requirements made the process smooth and stress-free. We were especially impressed by how they consistently delivered top-quality work on time, requiring very little oversight from our side.

In short, NXT LABS proved to be an exceptional partner whose dedication to excellence truly sets them apart.

BACKGROUND

Please describe your company and position.

I am the CEO of Hayat National Hospitals

Describe what your company does in a single sentence.

Hayat National Hospitals Group, aiming to be the most trusted healthcare provider, has become a leading healthcare establishment in Saudi Arabia. Through a network of hospitals covering most regions, we focus on patient satisfaction at every stage of care. Our mission is to develop and operate healthcare facilities, offering innovative and integrated medical care while implementing digital transformation in line with Vision 2030. Our journey began in 1999 with the establishment of Hayat National Hospital in Riyadh. This was followed by the opening of Hayat National Hospital in Khamis Mushayat in 2006, serving the region with a comprehensive hospital.

In 2013, we established Hayat National Hospital in Jazan, the first private hospital with full medical services in the region. The Unaizah branch opened in 2018, followed by Hayat National Hospital in Medina in 2021, with 350 beds and specialized services for the visitors of the Prophet’s Mosque. We are expanding further with Hayat National Hospital – Abha and the expansion of the Unaizah branch, expected to open in 2024. Hayat National Hospital – Mahayil Asir will open in 2025, and a second branch in Medina is set for 2028. To ensure the highest standards of medical services, we have received numerous local and international accreditations in quality and patient safety, including CBHI, JCIA, CAP, and HIMSS. We are committed to progress and leadership, continuously developing our medical and administrative staff, and recruiting the best talent to provide top-quality healthcare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NXT LABS to accomplish?

• We brought NXT Labs on board to address urgent skill gaps in our tech team, with a focus on upgrading critical systems like our patient record backend, improving deployment processes, and enabling smoother data flow between departments.

SOLUTION

How did you find NXT LABS?

• Online Search
• Clutch Site

Why did you select NXT LABS over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from NXT LABS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was multifaceted—ranging from backend optimization and infrastructure troubleshooting to launching a patient feedback dashboard and establishing CI/CD pipelines—delivering both immediate fixes and long-term improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced tangible improvements such as faster system performance, fewer operational disruptions, and better internal adoption of new tools thanks to their detailed documentation and team training sessions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their approach to project management was both proactive and collaborative, ensuring deliverables were met on time, and they were quick to respond to unexpected challenges with clear communication and reliable follow-through.

What was your primary form of communication with NXT LABS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What made them truly stand out was their ability to understand the nuances of a healthcare environment and work as if they were part of our internal team, showing technical skill without disrupting hospital workflows.

Are there any areas for improvement or something NXT LABS could have done differently?

The only area that could have been smoother was the initial onboarding process, where credentialing one of their staff took a bit longer than expected, though they resolved it professionally and without derailing the project timeline.