Red Spot Design

BACKGROUND

Introduce your business and what you do there.

Cornwell Jackson is a public accounting firm in Plano TX. I manage all of the marketing efforts for the firm, including the website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

Redesign of our firm's website to include an up to date style, blog, and mobile capabilities.

SOLUTION

What was the scope of their involvement?

David built a WordPress site for us and transferred all of our existing web pages to the new site and helped integrate them to the new design.

What is the team dynamic?

I worked with David Russell at Redspot.

How did you come to work with Red Spot Design?

We were referred to Red Spot by one of their clients. Working with David was so easy, and from our first conversation, it seemed like they could complete the project in time and with a reasonable budget.

We interviewed 3 different design firms, and David and RedSpot stood out from the crowd. Anytime I emailed or called, I received an immediate response.

How much have you invested with them?

Confidential.

What is the status of this engagement?

The project occurred and completed during the 1st quarter of 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have noticed a significant difference in session visits and duration. Last month, we had over 4500 page views and over 2000 new users on our site. On average, we have about 10 contact form submissions a month from new opportunities.

How did Red Spot Design perform from a project management standpoint?

Extremely effective. We were in continuous communication during the web design project, and now anytime I need help with the tweaking of functions on the website, David responds right away with a solution.

What did you find most impressive about them?

Their communication. They were always available right away to help with answering any questions I have.

Are there any areas they could improve?

None.

BACKGROUND

Introduce your business and what you do there.

I’m an orthopedic surgeon in Dallas, Texas. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We needed a contact point for our advertising and marketing. We were also looking for a WordPress website with a blog and patient testimonials; we needed the ability to contact the office to show a location.

SOLUTION

What was the scope of their involvement?

They designed and developed a WordPress website. We had an initial conversation on the phone. I gave them 4-5 examples of websites that were in our space that I thought were good websites in terms of their features and look. David [Owner, Red Spot Design] came up with a couple of different options in terms of the look and feel. I picked one of those and he did a full design from that. We made some adjustments and added content and the project was complete.

What is the team dynamic?

David was the only person I worked with. I spoke with him 4-5 times over the course of the project.

How did you come to work with Red Spot Design?

I did a Google search. They had worked with a company that I knew and they had given him a good recommendation. We were looking at 2-3 other companies as well. The process of finding a company wasn’t difficult for me.

How much have you invested with them?

We spent $6000.

What is the status of this engagement?

I started working them in September 2016, and the project was completed in a couple of weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been happy with the site. We get quite a few calls daily and weekly from our website. All of our advertising points to the website.

How did Red Spot Design perform from a project management standpoint?

They were very responsive. Any changes we needed, they made right away. David was very professional and easy to contact. Everything was delivered on time and within budget.

What did you find most impressive about them?

The turnaround time was quick compared to things we’d been quoted for; I've worked with other agencies before and they were still quicker. The website was top notch despite the tight timeline.

Are there any areas they could improve?

No.

Any advice for future clients?

I would recommend them.

BACKGROUND

Introduce your business and what you do there.

J & M Glass Company, Inc. does business as Thermal Windows in Dallas, Texas. I’m the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We needed a professional designer and developer to create a consumer-friendly and SEO-friendly website.

SOLUTION

What was the scope of their involvement?

David [Owner, Red Spot Design] helped us with the design, layout, and every phase of this project. He’s also our go-to guy whenever we have any questions about Google or social media sites. We wanted to be able to upload photos from jobs we had done so we needed access to the site to be able to make minor changes. Red Spot allowed us to keep our website as our property.

How did you come to work with Red Spot Design?

I found them online. We selected them because of their proximity and good reviews. We also liked David’s accepting, can-do attitude. When we asked if he could do something, his answer was generally yes. If he said no, he had a good reason.

How much have you invested with them?

For the original design work and changes, we spent $7,000–$10,000. We’ve also spent over $130,000 for SEO work and other things.

What is the status of this engagement?

We started working with them in mid-2009, and the work is ongoing. I’ve hired marketing people that do our PPC and other things for our website but always kept Red Spot Design for our SEO.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In 22 categories that were important to us for SEO, we moved up to the number one ranking within a couple of months. We maintained that position until Google made a change. After that change went through, Red Spot worked for a month and a half, and for the majority of the keywords, we were back in the number one or two positions. Since 2009, we have consistently stayed in a dominant position in a full field. There are a lot of people who do what I do in the Dallas/Fort Worth area and a lot of national companies competing for this space.

How did Red Spot Design perform from a project management standpoint?

They were excellent. They’ve always communicated really well. They’ve given us what we ask for and always temper what we ask for with what’s best for us. They allow it to be our website, but they give us suggestions and the information we need to make the best decision possible. They take ownership in our site and want it to do well for us.

David is our point of contact. Initially, we had a lot of conversations via email or phone. Since 2009, we normally talk 8–10 times a year. He sends me reports of our SEO status.

When we’ve had staffing changes in-house, I’ve always been able to call David for help.

What did you find most impressive about them?

They take a personal investment in what we do. At the same time, there’s no machismo or pride in it that doesn’t allow us to have our input. I make windows, and sometimes communicating with technical people can be difficult. Red Spot is very easy to communicate with. When you walk into Apple, you have to talk to a “genius,” which is what they call their service people. That implies that everyone else is dumb. David’s company doesn’t do that. He never makes you feel dumb.

When we’ve received quotes for different things we needed, his pricing has been surprisingly reasonable. I think our expectations were that we would be spending more, so we’ve been happy with that. Three or four times I’ve called to ask if we need to spend more money. His response is no, which is a pretty shocking thing to come from a company.

In business, you come across people who are real and honest, and they are few and far between. Red Spot is one of those companies. It’s sometimes hard to know whom to trust, but David is one you can trust.

Are there any areas they could improve?

No. His communication is always very clear and friendly. He’s always very helpful.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of EMP 180⁰ Weight Loss™. My goal is to develop the best weight loss program and to get it to individuals who need to get healthier through weight loss. We give them an opportunity to change their lives through our nutritional coaching.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We wanted to get our business message displayed on the internet properly with a great interface for our potential clients.

SOLUTION

What was the scope of their involvement?

I basically knew what kind of content I wanted on my website, so I wrote the copy and sourced appropriate pictures and diagrams. Then, I used Red Spot Design's expertise for positioning and formatting—they created what I consider to be a very friendly and easy-to-follow look for the web page.

I wanted potential clients to see success stories and to be able to share the experiences that clients have had with us. For weight loss, people look at what others have been able to do and aspire to have the same results. I wanted it to look appealing and real, and Red Spot did a great job of that. They included some SEO [search engine optimization] as well.

What is the team dynamic?

I worked with David, the owner, whom I emailed three or four times a week during the main site build. Once every week or two, we would sort things out over a quick phone call.

How did you come to work with Red Spot Design?

I got a referral, which is a great testimony for Red Spot.

How much have you invested with them?

I have invested $8,000.

What is the status of this engagement?

Red Spot worked on our website from October to November 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've probably generated least 10% of new clients thanks to their involvement with the website's design and SEO—for us, that's about 70 different clients. I'm sure that most of the ones that found the website based on our other advertising have used the site find more information about us. Probably more than half of our total clients have been on the website before they joined.

The site works well. I have a lot of videos on it and they do slow the website down, so we need to create a YouTube channel. David knows exactly what to do. Everybody loves the look and feel of the web site.

How did Red Spot Design perform from a project management standpoint?

Everything was delivered on time and within budget.

What did you find most impressive about them?

Red Spot is amazingly responsive and quick to make changes. They're outstanding.

Are there any areas they could improve?

I know there are tools that can be used to analyze and optimize a website's performance, and it would be good if they could give some suggestions on using them.

Advice for potential customers?

I would send anyone and everyone to Red Spot Design without hesitation. If companies are looking to build a website, they need to go to David and his company. I've talked to other business owners with websites and they tell horror stories about problems with web designers, which surprised me because I never experienced any problems with Red Spot.

BACKGROUND

Introduce your business and what you do there.

I am the marketing director for Dental Space Advisors. I maintain the website and set up events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Red Spot Design?

We decided to redo the whole website to update it and make it more user-friendly. We wanted to gain a better online presence and gain customers.

SOLUTION

What was the scope of their involvement?

Red Spot Design started from scratch on both the developing and design. They came up with all of the designs and different features and options that we could include. We put in videos, scrolling pictures of offices we’ve advised on with quotes, and a bunch of click-through pages to different articles. We also have contact forms. From there, we started doing Google AdWords to bring people to the website.

They ended up doing two other websites for us since then. One was a medical space website that basically copied the dental space website. We never had a medical space website before. Now we’re doing restaurant spaces as well. They have helped us with changes along the way for all three websites.

What is the team dynamic?

The only direct person I worked with was David [Owner, Red Spot Design]. He has a team behind him too.

How did you come to work with Red Spot Design?

They were already working with them when I was hired on. I’m guessing she found them online.

How much have you invested with them?

For all three of the websites, we spent around $5,000.

What is the status of this engagement?

We started working together in August 2015 until August 2017. The dental space website ended by January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Previously, we worked off of referrals, but now all of our customers come from the website. Our business has blown up since we’ve redone the website. Everyone at the company loves the website. We get forms or calls from customers that have an understanding of what our business does so I assume they find it helpful. It has a lot of information on it.

How did Red Spot Design perform from a project management standpoint?

They were great. Everyone was very helpful. It was really easy to get a hold of anyone at the company even by email. Everything was done in a timely manner. They gave good input. If I suggested something, it would always come out well. They’re a great company for anyone looking to create a website. We didn’t set a timeline, but they were very quick to get everything set up. There were no issues with timeliness.

What did you find most impressive about them?

We didn’t have any sort of design on our first website. What they produced was very modern and easy to navigate. Everything was very straightforward. It was great that I could send them something that I had in mind and they wouldn’t just do something that they thought was better. Their website designs are great.

Also, our contact form is managed through another company and Red Spot Design was really good with collaborating with them and making sure that everything was working correctly. We weren’t using the online forms on our prior website. They were really good.

Are there any areas they could improve?

I really don’t. Everything was done in a timely manner. They came up with ideas and what they produced was great.

BACKGROUND

Please describe your company and position.

I am the Owner, author, M-3 Books of M-3 Books

Describe what your company does in a single sentence.

M-3 Books is a small publishing company that publishes Joseph Allen books.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Web Design
• Feature the growing library of Joseph Allen books

SOLUTION

How did you find Red Spot Design?

Online Search

Why did you select Red Spot Design over others?

Great culture fit

How many teammates from Red Spot Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Red Spot designed and created a web site for the author Joseph Allen. They  host the web site after the website was up and running. Excellent at both. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Finish the web site.

Host the web site. 

Add small changes when needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

100% on time, if not sooner. 100% met my needs, if not exceeded them.

What was your primary form of communication with Red Spot Design?

Email or Messaging App

What did you find most impressive or unique about this company?

Very good to work with, they listen very well, and they were far more responsive than most. Till this day, after 2 years and counting, no hitches at all. 

Are there any areas for improvement or something Red Spot Design could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am an Accounting/HR Manager at Integrity Framing & Drywall, LLC

Describe what your company does in a single sentence.

Our company does commercial construction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Build a Website for our Business

SOLUTION

How did you find Red Spot Design?

Online Search

Why did you select Red Spot Design over others?

• Close to my geographic location
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Red Spot Design created a custom website for our construction business with all the features we wanted and needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are very pleased with our website design and it has served us well! It is beautiful and functional!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Red Spot Design is very good with communication and speedy with the delivery of their services.

What was your primary form of communication with Red Spot Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am most impressed that they are so generous and quick to help us with anything that has come up over the years since building our company's website. It shows their integrity and loyalty! And their help has been very much appreciated.

Are there any areas for improvement or something Red Spot Design could have done differently?

We have no complaints, we are very happy with our website!

BACKGROUND

Please describe your company and position.

I am the Creative & Marketing of Solavanti Lighting

Describe what your company does in a single sentence.

Lighting and Railing Manufacturers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Navigation and Menu changes

SOLUTION

How did you find Red Spot Design?

Referral

Why did you select Red Spot Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

I can’t say enough about David and the crew over at Red Spot Design, LLC.  From friendly, fast, and easy communication to their vast knowledge and timely responsiveness, they are -and always will be, our obvious go-to when it comes to changes, updates, and maintenance of our multiple websites!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time sensetive solutions were always met ahead of schedule, making our company appear just as responsive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always very quickly, with very little communication needed.

What was your primary form of communication with Red Spot Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledge, friendly service, and timely responsiveness.

Are there any areas for improvement or something Red Spot Design could have done differently?

I can not think of any changes that would have made anything they've done for us go any smoother.

BACKGROUND

Please describe your company and position.

I am the CEO of BrowBeat Studio

Describe what your company does in a single sentence.

BrowBeat Studio Dallas Microblading Certification and Training offers semi-permanent makeup and training services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Have a website designed exactly how I wanted with my ideas
• Have it done quickly
• Be able to be difficult and picky

SOLUTION

How did you find Red Spot Design?

Online Search

Why did you select Red Spot Design over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Red Spot Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All of our business comes off of our website and social media so this was of the utmost importance to us. We have about 3 seconds to make an impression against all of our other competitors, RedSpot really helped so much with that. The design we wanted was extremely specific with images and content placement meaning everything. These guys were so patient! My specifications were right down to the border colors and size, very specific even I wouldn’t want to work with me, I’m that tough client that the details matter to. With all that being said, they were very quick and responsive with my many many requests no matter how small. They were clear with prices, quick with my edits and easy to work with. I would totally recommend them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was given constant communication from my RedSpot team. They are really on it! It was only a few hours between response, if that.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very quick responses and great clarity.

What was your primary form of communication with Red Spot Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

So many companies don't have follow through, these guys do, I felt from the get go they were very trustworthy. I was right.

Are there any areas for improvement or something Red Spot Design could have done differently?

No. I was a completely satisfied customer.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Natalie's Candy Jar

Describe what your company does in a single sentence.

Retail candy stores in airports across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Red Spot Design to accomplish?

• Website Design

SOLUTION

How did you find Red Spot Design?

Referral

Why did you select Red Spot Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Created static website design with animations for our company. Created wonderful animations and organized web pages with numerous photos and content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Really great company! They have competitive fees, were extremely responsive, and have a very talented staff!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All of our deadlines were met and we were very pleased with the final product!

What was your primary form of communication with Red Spot Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We will certainly use them again as the need arises.

Are there any areas for improvement or something Red Spot Design could have done differently?

No