Multilingual Customer Service Outsourcing
Ricaris Have a Nice Day is a multilingual customer service outsourcing partner with more than 16 years of experience helping companies scale and professionalize their customer support operations.
We design, build and manage remote support teams for B2B companies, SaaS businesses, eCommerce companies and digital companies that need reliable, high-quality customer service without the cost and complexity of large in-house teams.
Our teams handle support via email, chat, tickets and phone, as well as proactive customer service, technical support and back-office operations. We work with native-speaking agents in each market to ensure natural communication, cultural understanding and a consistent customer experience aligned with each client’s brand voice and processes.
In addition to customer service, we also provide translation, content adaptation and content marketing services to support customer communications, help centers, onboarding content and product messaging.
We combine mature service processes with modern workflows and AI-powered tools to improve response times, consistency and efficiency, while keeping a strong human layer at the core of every interaction.
With a fully remote structure and a scalable operating model, Ricaris helps both local and international companies deliver better customer experiences, reduce operational friction and grow with confidence.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
50 - 249
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Locations
Barcelona, Spain
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Year founded
Founded 2009
2 Locations
- Barcelona , Spain
- Olot , Spain
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Our Story
Our team is made up of experienced customer service professionals, native-speaking agents and team leaders who manage daily support operations across multiple languages and markets. We work as an extension of our clients’ internal teams, following clear processes, quality standards and service metrics to deliver consistent, reliable and human customer support at scale.
Locations (2)
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