Software Pro Digital

BACKGROUND

Please describe your company and your position there.

We operate an LED lighting company. I work in sales.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

We were seeking to start our first email marketing campaign.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were responsive, professional, and had a great portfolio of work to share.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Email content creation, graphic design, email marketing

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Excellent communication, professionalism, and execution

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive or unique about this company?

Very responsive and quick

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

We are a management consultancy and I am the CMO and COO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

internal sales software and internal automations

SOLUTION

How did you select this vendor and what were the deciding factors?

Upwork

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It is a sales software that is connected to our CRM and also to an external payment provider and the challenge is to unify all that to make it work. In addition, we have also programmed an internal commission system for our sales people.

How many people from the vendor's team worked with you, and what were their positions?

I think 3 or 4 persons

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

not right now. It's not really measurable but the future we will proceed 6 figures till 7 figures through the system

Describe their project management style, including communication tools and timeliness.

very good, clear and easy to work with them. They are structured.

What did you find most impressive or unique about this company?

They could solve all the problems that we had.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Founder of an HR firm - OwlSight.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

Assist in custom development of a HubSpot website, specifically to develop a full product page, and sub-pages of products.

SOLUTION

How did you select this vendor and what were the deciding factors?

Had worked with them previously.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using design inspiration from other sites, I provided Software Pro a basic scope of work, including deviation from the inspiration sites and future scaling requests.

How many people from the vendor's team worked with you, and what were their positions?

I worked exclusively with the account manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product pages were great - exactly what we were looking for. They also made the design and modules user friendly so I am able to continue developing our products without developer support - a huge win for us.

Describe their project management style, including communication tools and timeliness.

Ongoing and constant discussions through BaseCamp. Quick turnarounds in all communication.

What did you find most impressive or unique about this company?

They're fast, and they understand our business needs and not just our design needs.

Are there any areas for improvement or something they could have done differently?

Nothing has come to mind!

BACKGROUND

Please describe your company and your position there.

Business Owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

We were having a caching issue on our website that we could not resolve related to product pricing. We also to improve the customer checkout experience and make it faster.

SOLUTION

How did you select this vendor and what were the deciding factors?

We put a post on upwork and screened several candidates.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

> Resolve pricing issue related to caching > Custom configure add to cart page so shipping is calculated just based on zip code without any other needed inputs > Add Google maps API to help populate checkout

How many people from the vendor's team worked with you, and what were their positions?

2, project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very easy to work with, responsive, got the work done in a timely manner

Describe their project management style, including communication tools and timeliness.

Used bootcamp to manage project, very easy to work with

What did you find most impressive or unique about this company?

They were easy to work and communicate with.

Are there any areas for improvement or something they could have done differently?

No constructive feedback at this time.

BACKGROUND

Please describe your company and your position there.

Im the owner of a small Transmission & complete auto repair shop

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro?

we wanted to fix/improve our Google AdWords campaings

SOLUTION

How did you select this vendor?

I looked various companies through Upwork , this company had reasonable price

Describe the scope of their work in detail.

they created new call only campaigns on Adwords, communicate with me on all details of their work, they send ongoing emails with information and ways on how to improve the Adwords campaigns

What was the team composition?

I worked with:

• the founder
• digital consultant
• sales lead
• software development head

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we've seen an increase on calls to our shop, this brought us more work coming in, we also see improvements on the Adwords campaign as well as the quality score.

How effective was the workflow between your team and theirs?

We communicate over basecamp regularly and they give us regular updates.

What did you find most impressive about this company?

Their communication skill set and continuous support to the improvement of our project are amazing.

Is there any area for improvement or anything that could have been done differently?

no

BACKGROUND

Please describe your company and your position there.

Health and Wellness small business / influencer company with products in the food and beverage business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

Integrate our Shopify store with Etsy

SOLUTION

How did you select this vendor and what were the deciding factors?

Upwork

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met and discussed, reviewed rates, gave access, feedback and completed to project.

How many people from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Speedy and affordable!

Describe their project management style, including communication tools and timeliness.

Very fast in communication.

What did you find most impressive or unique about this company?

We are impressed with their skill and knowledge.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the owner of a retail nursery offering multiple brands online for plant based subscription box services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

Design websites for 3 specific brands/stores on the Cratejoy platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Prompt response to query and quoting, online portfolio, communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project outline meeting, quoting, concepts, development, integration with platform, review, implementation.

How many people from the vendor's team worked with you, and what were their positions?

Had contact with three individuals at Software Pro, intro, quoting, design/implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our updated design ties in better with product branding and has improved conversions.

Describe their project management style, including communication tools and timeliness.

Consistent communication and design review.

What did you find most impressive or unique about this company?

They were flexible with our design requests and working with the Cratejoy platform.

Are there any areas for improvement or something they could have done differently?

Cratejoy is a challenge to work within it's limitations, but we are locked into that platform for now. Software Pro did a good job working within those constraints, but improved knowledge of the Cratejoy platform might help with possible workarounds for exceeding the limits of the platform.

BACKGROUND

Please describe your company and your position there.

I have a ecommerce company that sells consumer electronics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

Creating a website that was quick and attractive to customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them on a list of companies that are good at site development and ads.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Choosing a theme, implementing it, choosing theme colors, and adding apps, and logos, creating a layout of home page.

How many people from the vendor's team worked with you, and what were their positions?

I worked with one person who was the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A working website that displays the companies inventory and branding.

Describe their project management style, including communication tools and timeliness.

They used Basecamp to communicate.

What did you find most impressive or unique about this company?

They communicated very quickly.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

CEO & creator of anime website selling clothing merchandise

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro, and what were your goals?

Increase speeds for current shopify store. Goals were definitely met

SOLUTION

How did you select this vendor and what were the deciding factors?

Found them through Up Work and they fit the job and were quick to respond. They're responsive and familiar with what I was looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Increase the speed of a current website. Dealing with backend code and applications that may be slowing down the speed of the website

How many people from the vendor's team worked with you, and what were their positions?

There was a team of 5 working on my project and I spoke directly with Joe the Account Manager who communicated with me the progress every step of the way.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The outcome of the job was amazing! The speeds of the website were increased on mobile platform from a speed of 16 to 75 and desktop from 76 to 98

Describe their project management style, including communication tools and timeliness.

We communicated through a platform called Basecamp. It was a great tool to give me updates and the timeline of the project lasted less than 48 hours. They did everything in a timely manner.

What did you find most impressive or unique about this company?

Their responsiveness and immediate actions to the issues we had during the development were impressive.

Are there any areas for improvement or something they could have done differently?

Nothing to add here

BACKGROUND

Please describe your company and your position there.

Content Strategist for Hi-Fi Audio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Software Pro?

Remove Paypal from quick checkout on my website.

SOLUTION

How did you select this vendor?

Upwork.

Describe the project in detail and walk through the stages of the project.

I was looking for a developer to remove the the Paypal Checkout and Pay Later from my BigCommerce stores’s quick checkout.

How many resources from the vendor's team worked with you, and what were their positions?

1 person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It worked out just as I wanted.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

How quickly they were able to complete the project was remarkable.

Are there any areas for improvement or something they could have done differently?

No.