Top Customer Service

BACKGROUND

Please describe your company and position.

I am the CEO of Bright Cart Supplies

Describe what your company does in a single sentence.

Bright Cart Supplies is an online B2B store that sells office and industrial supplies to small businesses and corporate buyers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to manage our back-office operations, specifically to help with data entry, order processing, and inventory updates, so our internal team could focus on sales and fulfillment

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included daily order entry into our ERP system, updating inventory levels, managing returns and refunds, and ensuring accurate customer records in our CRM.

Key deliverables were daily batch processing, error-free data updates, and weekly reporting on tasks completed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Top Customer Service helped us reduce manual errors by 80%, cut processing time by nearly half, and improved data accuracy across our backend systems. We also freed up internal resources, allowing our sales team to increase client outreach by 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They handled project management efficiently with clear timelines, daily status updates, and fast issue resolution. All deliverables were completed on time and often ahead of schedule.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their attention to detail and consistency. We didn’t have to double-check their work — we trusted them completely, which saved us a lot of time and stress

Are there any areas for improvement or something Top Customer Service could have done differently?

It would be great to eventually integrate their reporting with our own dashboards, but overall, their service exceeded expectations

BACKGROUND

Please describe your company and position.

I am the Owner of Nova Tech Electronics

Describe what your company does in a single sentence.

My company is an online electronics retailer that provides consumer gadgets through a direct-to-customer e-commerce platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to manage our inbound call operations, aiming to provide faster customer response times, reduce missed inquiries, and improve the overall customer experience

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Customer Service provided dedicated agents to handle all our inbound customer calls. This included order inquiries, product availability questions, delivery status updates, and basic return requests. Key deliverables were 24/7 inbound call coverage, daily call volume reports, customer satisfaction tracking, and escalation handling protocols.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After partnering with them, we reduced our average call wait time from 3 minutes to under 45 seconds. Customer satisfaction scores for phone support rose by 28%, and our call abandonment rate dropped by more than 40% within the first two months

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was seamless. Their team followed the implementation schedule closely and delivered everything on time—from onboarding agents to setting up reporting tools and escalation workflows.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the professionalism and friendliness of their call agents. They sounded like part of our internal team, handled each call with patience, and consistently followed our brand guidelines

Are there any areas for improvement or something Top Customer Service could have done differently?

It would be helpful to have access to live call dashboards so we could monitor agent performance in real time. Otherwise, their service was excellent

BACKGROUND

Please describe your company and position.

I am the Owner of DMT

Describe what your company does in a single sentence.

Its an institute

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We brought on Top Customer Service to increase our simply generating of the best qualified leads, sales with the best conversion rates, and overall customer engagement through outbound outreach.

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

• High ratings
• Pricing fit our budget

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They offered assigned sales reps, did the prospecting, managed follow-ups and scheduling for meetings, and reported on performance week-to-week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw improved sales engagement, more meaningful client interactions, improved lead quality, and increased sales pipeline efficiencies and appointment setting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were quick to complete tasks, communicate clearly and were flexible to meet our changing sales needs.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Their can-do attitude, expert sales team, and ability to instantly grasp our business needs stand out as truly remarkable and impactful.

Are there any areas for improvement or something Top Customer Service could have done differently?

They might create a better reporting dashboard so they can display their data effectively and offer deeper training to new sales agents when they come in.

BACKGROUND

Please describe your company and position.

I am the CEO of Drucker Wealth Management

Describe what your company does in a single sentence.

We provide client financial planning, investment and advisory services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Customer Service to accomplish?

• We hired Top Customer Service to improve customer engagement, streamline communication, and boost client retention through efficient support

SOLUTION

How did you find Top Customer Service?

Online Search

Why did you select Top Customer Service over others?

High ratings

How many teammates from Top Customer Service were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Top Customer Service to help us get maximize the potential, we are delighted as our CRM has become easier Client communication, and over all data flow is better than ever to better customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project included CRM system review & selection, workflow automation configuration, data migration, user training, and designing of customer segmentation to improve client engagements & operational efficiency at all departments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our customer onboarding became quicker, our resolution times were better and our colleague collaboration was stronger. There was also a marked improvement in consumer satisfaction and more efficient system of communication between departments.

What was your primary form of communication with Top Customer Service?

Email or Messaging App

What did you find most impressive or unique about this company?

Their follow-up, strong CRM skills, and specialization in the financial sector were all important to us.

Are there any areas for improvement or something Top Customer Service could have done differently?

Better onboarding materials and user introduction training in the early days may have helped many of our tech-challenged team members prepare for the transition