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Top Answering Service Companies

Answering service companies are very skilled in assisting sales, marketing, and customer support. A top answering service can be expected to help manage call overflows and support your customers by connecting them to live reps. Examine the best answering service providers below. View other popular outsourced services: appointment setting services, virtual assistant companies, or collection agencies.
Ratings Updated: February 8, 2026
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List of the Best Answering Services Companies

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    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects
    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 50 Reviews

    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

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    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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  • Unee Solutions Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Bengaluru, India

    Services provided

    50% Call Center Services
    25% Back Office Outsourcing
    15% Sales Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    100% Answering services

    Unee Solutions is a provider of Contact Center Services specializing in lead generation and appointment bookings. They are praised for their exceptional work ethics and innovative solutions, with 100% of reviewers highlighting their ability to tailor services to niche markets. Clients appreciate the significant time savings and increased leads achieved through their telemarketing services.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Hospitality Company

    5.0 — Read more
    Read 1 Review

    Industry Experience

    Unee Solutions has received positive feedback primarily in the Hospitality & Leisure industry for their lead generation and appointment booking services. Clients commend their tailored approach, exceptional work ethic, and innovative solutions that effectively address unique business challenges. The overall sentiment is highly favorable, with clients appreciating the time saved and increased lead generation. This provider is well-suited for businesses seeking customized marketing support in niche markets.

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    Hospitality & leisure

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed that Unee Solutions provides excellent value for money, particularly in lead generation services. One client noted that while they previously spent approximately $1,500 monthly for minimal leads, they now invest $2,000 for significantly higher output, emphasizing the invaluable time savings achieved. Overall, feedback highlights the company's tailored approach and effectiveness, with clients feeling that the cost is justified by the substantial results delivered.
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  • Cleverly Logotype

    4.3 83 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Los Angeles, CA

    Services provided

    10% Call Center Services
    40% Sales Outsourcing
    40% Social Media Marketing +1
    10% Email Marketing

    Focus Areas

    50% Answering services
    50% Inbound appointment scheduling

    Cleverly is a lead generation agency focusing on LinkedIn and email outreach. Reviews reveal mixed feedback, with approximately 57% expressing satisfaction, citing strong communication, effective strategies, and low costs. However, 43% report dissatisfaction, mentioning inaccurate targeting, poor support, and unmet expectations. Cleverly’s professionalism and speed are praised, but concerns about execution and transparency persist.

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    Reviews mention Exceeds expectations

    Cleverly has consistently exceeded client expectations, as evidenced by multiple reviews. One client noted a 26% connection acceptance rate, surpassing the anticipated 15-20%, while another highlighted a remarkable 10x ROI within months. The responsiveness and expertise of account managers, such as Samantha and Cam, were frequently praised for their proactive support and strategic guidance. Clients expressed appreciation for the immediate impact on lead generation, showcasing Cleverly's commitment to delivering exceptional results and personalized service.
    • Lead Generation for Digital Marketing Agency
      5.0 May 15, 2023

      I must say, I'm quite impressed with how smoothly everything went from onboarding to project launch. The instructions were clear and concise, and it was evident that a lot of effort was put into making the onboarding process seamless, even for beginners like myself. All the necessary information was collected, and the campaign was launched without any hassle on my part. Overall, it was a straightforward and stress-free experience. They went beyond what we expected from them, providing ideas that made the project exceptional. Highly recommended!

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    • LinkedIn Marketing Campaign for Digital Marketing Agency
      5.0 Sep 27, 2022

      From day one, the Cleverly campaign exceeded my expectations. Our connections acceptance rate and reply rate are currently 26% and 25%, respectively — much higher than the anticipated 15-20% we were promised. Samantha and I meet once monthly to review changes, but she is extremely responsive and willing to go above and beyond the call of duty. If I ever thought something wasn't working or that we needed to pivot, Samantha was more than willing to accommodate, implementing changes within 24 hours or less in most cases.

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    • LinkedIn Marketing for Consulting Firm
      4.5 Mar 2, 2022

      This first campaign appears to have been quite successful, as from day one on I continued to receive numerous connections and personal messages. It even lead to a first, direct phone call with a prospective client. Upon my 10 day review follow up, I met my new representative by zoom meeting. We reviewed the numbers related to my campaign and I continue to feel that it has been quite successful. So far, working with Cleverly has far exceeded my expectations and been well worth the investment of time and money.

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    • LinkedIn Targeting & Consultancy for Media & Software Co.
      5.0 Feb 10, 2022

      The data created by Cleverly was so valuable that, within one month, our sales team was amazed by the response we got from new potential customers. Thanks to the amazing response and the very important connections we’ve made, we’re seeing an over 10x ROI. Those are great statistics, and all of them have been possible thanks to Cleverly; they’ve exceeded our expectations. Cleverly’s team is also very responsive. I have a close relationship with Cam, and if I ever need something, I get a Zoom meeting scheduled in his calendar within 24 hours.

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    5 of 7 reviews are 5 stars
    Less than $10,000 avg. project cost

    Reviewed 7 times in the past 6 months

    Over the past six months, client feedback on Cleverly has been mixed. While some clients praised their professionalism, responsiveness, and the generation of substantial leads—such as one client achieving 47 qualified leads and 12 booked calls—others expressed dissatisfaction, citing a lack of results and poor project management. Notably, one client reported receiving no qualified meetings and criticized the agency for ineffective communication and outdated lead lists. Overall, sentiment varies significantly, indicating the need for potential buyers to assess their specific requirements closely.
    Read 7 Recent Reviews

    Average Project Cost Breakdown

    Less than $10,000 (49) $10,000 to $49,000 (13) $50,000 to $199,999 (2) $200,000 to $999,999 (2)

    What Clients Have Said

    Overall feedback regarding Cleverly's cost and value for money is mixed. Many clients highlighted that Cleverly's services fit their budgets and offered good value, with one client noting they generated leads at half the cost of previous services. However, several reviews expressed dissatisfaction with results, citing instances of zero leads generated despite significant investment, leading to perceptions of poor value. While some clients praised responsive support and effective project management, others reported a lack of results undermining their initial expectations.
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    United States (62) Canada (6) Netherlands (3) Australia (1) Colombia (1) Guam (1) Hong Kong (1) Israel (1) Malta (1)
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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +5
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    Focus Areas

    100% Answering services

    SRG ASIA PACIFIC is a contact center services provider specializing in inbound call center, outbound call center, and telemarketing services. Reviews highlight their reliability and agility in project management, with a noted emphasis on responsiveness and client-centric communication. Approximately 67% of reviews commend their service quality, though 33% suggest improvements in employee retention and outbound telesales performance.

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    Reviews mention Timely

    Clients have consistently praised SRG ASIA PACIFIC for their timely delivery of services and project management capabilities. One client noted their ability to deliver results promptly, stating they operate with agility to meet support needs within specified timeframes. Another highlighted their sustainable performance and effective planning according to call volume, ensuring key performance indicators are met. Overall, the sentiment regarding their timeliness is highly positive, reinforcing their reliability as a service partner.
    • Telemarketing & Recruitment for Telecommunications Company
      5.0 Feb 25, 2022

      They’re great from a project management standpoint as they’re able to deliver results in a timely manner. I’m not aware of their project management tools, but they used PowerPoint to share their progress and performance metrics. We’re impressed with their ability to quickly perform their tasks. They operate with agility to ensure that we have the support we need within the given timeframe.

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    Industry Experience

    SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.

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    Telecommunications IT Services Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
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    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Verbatim Virtual Receptionists Logotype

    4.8 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , England

    Services provided

    68% Call Center Services
    12% Sales Outsourcing
    10% Back Office Outsourcing +1
    10% Customer Service Outsourcing

    Focus Areas

    24% Answering services
    58% Virtual receptionist
    18% Inbound appointment scheduling

    Verbatim Virtual Receptionists is a company specializing in Contact Center Services, including Call Handling and Customer Support Services. Reviews indicate a high satisfaction rate, with 100% positive feedback highlighting their seamless integration, professional service, and responsiveness to client needs. Their ability to handle increased call volumes and maintain service quality even during crises is particularly noted as impressive.

    See all 2 projects

    Reviews mention Receptive

    Clients express a highly receptive sentiment towards Verbatim Virtual Receptionists, highlighting their responsiveness and adaptability. One client noted, 'When we pass on feedback, they’re responsive and work to improve their processes.' Additionally, the personal touch and understanding of business goals were praised, with feedback stating, 'The team is personable and approachable.' Overall, clients appreciate their communication, which fosters a collaborative environment.
    • Call-Answering for Education Software Developers
      4.5 Apr 21, 2020

      When we pass on feedback from our customers, they’re responsive and work to improve their processes. They’re easy to talk to. The personal touch they have is impressive.

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    1 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Overflow Call Handling for Outsourcer

    5.0 — An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM Read more
    Read 2 Reviews

    Industry Experience

    Verbatim Virtual Receptionists has garnered positive feedback across the IT Services and Software industries, highlighting their expertise in call handling and customization. Clients commend their professional service, effective call filtering, and seamless integration with CRM systems, which enhance customer support. The overall sentiment reflects satisfaction with their responsiveness and the quality of their agents, making them a reliable choice for businesses seeking efficient virtual reception solutions.

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    IT Services Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Verbatim Virtual Receptionists is recognized for its cost-effectiveness and value for money, with clients noting competitive pricing and flexibility in service offerings. One client highlighted the affordability of their integration services, which met specific needs. Another client mentioned an annual investment of $5,000-$6,000, emphasizing satisfaction with the service's efficiency and responsiveness. Overall, the sentiment regarding their pricing aligns positively with the quality of service provided.
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  • HiredSupport Logotype

    4.9 6 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Lahore, Pakistan

    Services provided

    15% Call Center Services
    35% Customer Service Outsourcing
    15% Back Office Outsourcing +3
    15% Data Annotation Services
    10% Content Moderation Services
    10% Transcription

    Focus Areas

    35% Answering services
    45% Virtual receptionist
    20% Inbound appointment scheduling

    HiredSupport is a customer support services company that excels in providing comprehensive contact center services, including inbound call center, email, and social media support. With 100% positive feedback from clients, HiredSupport is praised for their professional communication and adaptability, and their seamless integration into existing systems ensures efficient customer service without requiring extensive oversight.

    See all 6 projects
    2 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Online Cycling Apparel Business

    5.0 — HiredSupport provides call center services for an online cycling apparel business. The team is responsible for 24/7 customer support for the client. Read more
    Read 2 Reviews

    Industry Experience

    HiredSupport has received positive feedback across various industries, showcasing their adaptability and effectiveness. In Agriculture, they excelled in reducing customer support response times. The Gaming industry highlighted their professional communication and flexible support solutions, while Retail clients praised their ability to provide comprehensive coverage and improve customer satisfaction. In Healthcare, they achieved a remarkable 90% customer satisfaction score, and in Software, they significantly enhanced response times and client satisfaction ratings. Overall, they demonstrate strong expertise in customer support across Agriculture, Gaming, Retail, Healthcare, and Software sectors.

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    Select Industry to see insights

    Agriculture Gaming Retail Healthcare Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) Less than $10,000 (2)

    What Clients Have Said

    Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.
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    United States (2) Canada (1) Romania (1)
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  • Triniter BPO Logotype

    Triniter BPO

    4.2 23 reviews
    $5,000+
    < $25 / hr
    1,000 - 9,999

    Services provided

    25% Call Center Services
    50% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Triniter BPO is a company offering Contact Center Services, including Telemarketing and Customer Support Services. Reviews are mixed, with one negative report citing ineffective project execution and unfulfilled refund promises, while another highlights a 23% conversion rate in a telemarketing campaign, exceeding expectations. Approximately 33% of reviews mention poor service delivery and financial issues, whereas 33% highlight exceptional telemarketing outcomes.

    See all 23 projects

    Reviews mention Easy to work with

    Client feedback consistently highlights Triniter BPO's ease of collaboration. One client noted their team was 'a pleasure to work with,' emphasizing their clear communication and timely delivery. Another review praised their flexibility and accessibility, stating, 'It was very easy to work with them.' Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction with the support provided and no suggestions for improvement.
    • Back-Office Support for Data Management Outsourcing Firm
      5.0 Jan 12, 2021

      Their services were good and really prompt — they were a good company to work with. I don’t have any advice since their services were good and they gave excellent support.

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    • Customer Services for Higher Education Firm
      5.0 Sep 10, 2020

      Triniter BPO team was a pleasure to work with! They was extremely communicative throughout the study, on time with delivery of all milestones and provided us with invaluable insights. We would definitely hire and work with them again!

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    • Customer Support for Health & Benefits Company
      5.0 Aug 18, 2020

      Project management is very good. It was very easy to work with them. They’re very good people and are flexible and on time, always ready to solve any issues that arise. They are always reachable on calls and email and are very professional.

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    Industry Experience

    Triniter BPO has garnered mixed feedback across various industries. In automotive, they excelled in customer support, receiving praise for quality service. However, in wellness & fitness and consulting, they faced criticism for poor execution and lack of transparency. Positive reviews in education and healthcare highlighted effective app development and customer service, while negative experiences in advertising and marketing raised concerns about trustworthiness. Overall, Triniter BPO is seen as suitable for automotive, education, and healthcare, but potential clients should exercise caution in consulting and marketing sectors.

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    Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit IT Services Healthcare Education Arts, entertainment & music Other Industry Financial services Human Resources Business services Retail

    Average Project Cost Breakdown

    $10,000 to $49,000 (10) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Triniter BPO's pricing is generally viewed as competitive, offering good value for money. Clients like the COO of Tweedmag.org noted their affordability and flexibility, while others highlighted their quality of service despite lower costs. However, some reviews expressed dissatisfaction, citing instances of poor execution and unmet expectations relative to costs, such as a client who felt scammed after a failed engagement. Overall, feedback on value is mixed, with some clients appreciating the cost-effectiveness, while others experienced significant issues.
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    United States (9) India (6) Australia (1) Latvia (1) Spain (1) United Arab Emirates (1) England (1)
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  • Davinci Virtual Office Solutions Logotype

    4.5 20 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Salt Lake City, UT

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Davinci Virtual Office Solutions specializes in Contact Center Services, providing Customer Support, Inbound and Outbound Call Center, and Telephonic Support. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their promptness and professionalism. Clients note significant cost savings and improved call management, with 90% mentioning seamless call handling and a marked reduction in missed calls.

    See all 20 projects

    Reviews mention Innovative

    Clients have praised Davinci Virtual Office Solutions for their innovative approach, describing their services as 'unique' and 'smart.' One client highlighted the company's ability to enhance technical support and save significant costs, estimating a monthly savings of around $5,000. Overall, the sentiment reflects a strong appreciation for the company's innovative solutions, which effectively address client needs and contribute to business expansion.
    • Receptionist and Live Chat for Real Estate Company
      4.0 Dec 23, 2017

      They are unique, innovative, excellent, and smart.

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    Industry Experience

    Davinci Virtual Office Solutions has received positive feedback across diverse industries, including Nonprofit, Healthcare, IT Services, Advertising & Marketing, Real Estate, and Business Services. Clients praised their expertise in customer service, responsiveness, and flexibility in managing virtual office needs. The Healthcare sector highlighted their contribution to reducing missed calls, while the Nonprofit sector appreciated their tailored support. However, some clients in Advertising & Marketing reported dissatisfaction with service reliability. Overall, Davinci excels in delivering virtual office solutions, making them a suitable partner for clients seeking effective administrative assistance.

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    Nonprofit Healthcare IT Services Advertising & marketing Media Real estate Other Industry Energy & natural resources Business services Information technology Manufacturing Financial services Government

    Average Project Cost Breakdown

    Less than $10,000 (12) $10,000 to $49,000 (3) $200,000 to $999,999 (2) $50,000 to $199,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients generally perceive Davinci Virtual Office Solutions as offering good value for money, with many noting affordable pricing structures. For example, one client mentioned a $200 monthly subscription and described the service as critical to their business operations. Another client highlighted the flexibility and cost-effectiveness of their service, stating it was 'very affordable.' However, there are contrasting views, as one reviewer expressed disappointment in service quality despite competitive pricing. Overall, sentiment leans positive regarding cost and value.
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    Miami, Florida (3) New York City, New York (2) East Lansing, Michigan (1) Saginaw, Michigan (1) Kansas City, Missouri (1) Austin, Texas (1) Ames, Iowa (1) Chicago, Illinois (1) Fort Lauderdale, Florida (1) Decatur, Georgia (1) Albany, New York (1) Panama City, Florida (1) Santa Monica, California (1) Provo, Utah (1) Scottsdale, Arizona (1) Brazil, Indiana (1) Lindon, Utah (1)
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  • Protel BPO Logotype

    5.0 11 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Belize City, Belize

    Services provided

    45% Call Center Services
    45% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    70% Answering services
    20% Virtual receptionist
    10% Inbound appointment scheduling

    Protel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.

    See all 11 projects

    Reviews mention Puts the customer first

    Protel BPO has consistently demonstrated a customer-first approach, as highlighted by their exceptional project management and responsiveness. A client from Dominion Energy praised their dedication to customer service, noting that Protel's well-trained agents effectively navigated complex inquiries, contributing to high customer satisfaction. The client emphasized Protel's commitment to excellence and seamless communication, further solidifying their reputation as a reliable partner in meeting client needs.
    • Call Center Services for Utility Company
      5.0 Mar 22, 2024

      ProtelBPO' project management was exceptional. They consistently delivered on time, adhering to our timelines and SLAs. Their responsiveness to our needs was noteworthy, with a dedicated account manager always available to address any concerns or make adjustments to the scope of work as needed.

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    1 of 1 Answering services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    Protel BPO has received positive feedback for their Answering services, with 100% of reviewers expressing satisfaction. Clients highlight the efficiency, helpfulness, and professionalism of their agents, noting their commitment to customer experience and effective communication. Notable strengths include their adaptability and partnership approach, as they often exceed expectations by providing creative solutions. One client mentioned no significant issues, showcasing Protel BPO's reliability and dedication to enhancing client success.

    Read Most Recent Review

    Industry Experience

    Protel BPO has garnered positive feedback across various industries including Retail, Healthcare, Hospitality & Leisure, Construction, and Utilities. Clients commend their expertise in managing call centers and customer service operations, consistently noting improvements in customer satisfaction, call handling efficiency, and operational responsiveness. The company's strengths lie in their adaptability to different organizational cultures, effective project management, and commitment to quality service delivery, making them a suitable partner for businesses seeking reliable support in these sectors.

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    Select Industry to see insights

    Retail Healthcare Hospitality & leisure Construction Utilities

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $50,000 to $199,999 (3) Less than $10,000 (1)

    What Clients Have Said

    The overall sentiment regarding Protel BPO's cost and value for money is highly positive. Clients consistently noted that Protel BPO offers 'good value for cost' and that their pricing fits within budget constraints. For instance, the VP of Centene Corporation emphasized that while cheaper options were available, the quality and alignment of values with Protel BPO justified the investment. Additionally, several clients reported significant improvements in service efficiency and customer satisfaction, attributing these successes to the cost-effective solutions provided by Protel BPO.
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  • PATLive Logotype

    4.9 8 reviews
    Undisclosed
    Undisclosed
    250 - 999
    Tallahassee, FL

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    PATLive is a Customer Support Services company specializing in 24/7 Inbound Call Center services, offering telephonic support and call handling for various businesses. The overarching theme across reviews is positive, with 100% of clients appreciating their professional and efficient service, which significantly reduces workload and enhances customer interaction. Customers value PATLive's reliability and the quality of their customer service, though some mention the cost as a factor to consider.

    See all 8 projects

    Reviews mention Exceptional performance

    Clients have expressed exceptional satisfaction with PATLive's performance, highlighting their prompt responsiveness and efficient call handling. One client noted, "They notify me instantly when a call comes in," emphasizing the time and cost savings. Another remarked on PATLive's "excellent command of the English language," ensuring effective communication. Overall, the sentiment reflects a strong trust in PATLive's services, with clients appreciating their professionalism and the significant value they provide.
    • 24/7 Call Answering for Weight Loss Service
      5.0 Feb 12, 2019

      PATLive helps us save a tremendous amount of time and money. They notify me instantly when a call comes in, so I can often call people back in about two minutes. People are always amazed at how quickly I get back to them. They're very competent and friendly. If I need to reach out to them, they respond almost immediately.

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    Industry Experience

    PATLive has demonstrated expertise across various industries, notably Sports, Real Estate, and Healthcare. In the Sports sector, clients appreciate their effective call screening and 24/7 availability. Real Estate clients highlight their ability to streamline communication and enhance lead management, resulting in improved operational efficiency. In Healthcare, the prompt response to client inquiries has proven essential. Overall, feedback is highly positive, suggesting PATLive is particularly well-suited for small operations seeking reliable phone answering services.

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    Select Industry to see insights

    Sports Real estate Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (7)

    What Clients Have Said

    Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
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    More responsive than most other service providers

    PATLive is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Octopus Tech Solutions Logotype

    4.9 5 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Amritsar, India

    Services provided

    30% Call Center Services
    30% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Search Engine Optimization
    10% Web Design

    Focus Areas

    100% Answering services

    Octopus Tech Solutions specializes in Contact Center Services, including Inbound and Outbound Call Center and Telemarketing Services. The company is praised for its effective lead generation, seamless communication, and commitment to deadlines. Reviewers consistently highlight their responsiveness, dedication, and reasonable pricing, with no significant areas for improvement mentioned, indicating high satisfaction across their client base.

    See all 5 projects

    Reviews mention Open to feedback

    Clients have expressed a positive sentiment regarding Octopus Tech Solutions' openness to feedback. One client noted that the team takes comments seriously and incorporates them promptly, which has facilitated seamless communication. Additionally, they highlighted the company’s willingness to expand their services post-pilot project and their dedication to meeting client needs. However, there is a suggestion for improvement in script options and initial speed, indicating areas for potential enhancement.
    • Telemarketing and Lead Generation for B2B Marketplace
      5.0 Apr 10, 2019

      Communication between our teams has been seamless. They provide daily reports and are always ready to receive our comments and incorporate them immediately. They take our feedback very seriously.

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    4 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation for Real Estate Company

    5.0 — Using a database of contact information, Octopus Tech Solutions reached out to potential clients to generate leads for a real estate company. The team made roughly 500 calls a day for three Read more
    Read 5 Reviews

    Industry Experience

    Octopus Tech Solutions has received positive feedback across several industries, including Real Estate, Business Services, Logistics & Supply Chain, and Agriculture. Clients commend their expertise in lead generation, effective communication, and responsiveness. In Real Estate, they excelled in generating leads, while in Business Services, they effectively informed customers of new offerings. Their performance in Logistics resulted in successful vendor registrations, and in Agriculture, they enhanced customer engagement significantly. Overall, Octopus Tech Solutions is well-regarded for their operational efficiency and commitment to client needs across these sectors.

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    Select Industry to see insights

    Real estate Business services Logistics & Supply Chain Agriculture

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Octopus Tech Solutions is recognized for offering reasonable pricing and delivering strong value for money. Clients, such as Alpha Corp and ePayLater, highlighted their competitive costs and effective service delivery, leading to successful project outcomes. Feedback emphasized their dedication and responsiveness, with one client noting, 'They understood our requirements and offered reasonable prices.' Overall, the sentiment reflects satisfaction with both the cost and the quality of the services provided.
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  • Taskforce BPO Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Knoxville, TN

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Customer Service Outsourcing +1
    25% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    100% Answering services

    Taskforce BPO is a provider of comprehensive Contact Center Services, specializing in Customer Support, Telemarketing, and Call Handling. Their clients consistently commend their ability to enhance productivity, achieve cost savings of up to 30%, and save significant time monthly. Approximately 100% of reviewers highlight their effective customer service and respectful client interactions.

    See all 3 projects
    3 of 3 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Lead Generation & Customer Support for Retail Company

    5.0 — Read more
    Read 3 Reviews

    Industry Experience

    Taskforce BPO has demonstrated expertise across various industries, including Retail and Utilities, providing services such as outbound sales, data management, and customer support. Clients consistently commend their efficiency and cost-saving capabilities, with reports of significant time and financial savings. Overall sentiment reveals strong satisfaction, particularly in the Retail and Utilities sectors, emphasizing their strengths in project execution and customer respect.

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    Select Industry to see insights

    Retail Utilities Other Industry

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Clients have consistently praised Taskforce BPO for delivering significant cost savings and value for money. One client reported a 30% reduction in costs within eight months, exceeding expectations, while others noted monthly savings ranging from $4,500 to $8,000. The pricing structure is deemed fair, and the service is described as effective and responsive. Overall, the sentiment is overwhelmingly positive, highlighting the company’s ability to provide efficient services that alleviate operational burdens.
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    View projects from:

    Perrysburg, Ohio (1) West Monroe, Louisiana (1) Flushing, Ohio (1)
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  • Voice Link of Columbus, Inc. Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Columbus, GA

    Services provided

    100% Call Center Services

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Voice Link of Columbus, Inc. is a customer service center specializing in inbound call center and contact center services, particularly for healthcare providers. The company has consistently received positive feedback for its advanced technology platform, efficient call handling, and responsiveness to schedule changes. Approximately 90% of reviews highlight their accuracy and outstanding customer service, with no significant areas for improvement noted.

    See all 6 projects

    Reviews mention Reasonable pricing

    Clients have noted Voice Link of Columbus, Inc. for their competitive pricing, with one CEO highlighting their need for a better-priced call center service after previous inefficiencies. The feedback indicates satisfaction with both the pricing and the overall service quality, as the client mentioned Voice Link's responsiveness and effective call screening. Overall, the sentiment regarding pricing is positive, reflecting a strong value proposition for potential buyers.
    • Call Screening & System Optimization for Telemedicine Firm
      5.0 Sep 7, 2022

      Voice Link’s response times when we have changes to our calls and schedules are good. They’re also competitive from a pricing standpoint.

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    5 of 5 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    24/7 Call Answering for Construction Company

    5.0 — A construction company hired Voice Link of Columbus, Inc. to provide 24/7 answering services, especially during off hours.  Read more
    Read 5 Reviews

    Industry Experience

    Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.
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  • Answering Legal Logotype

    5.0 18 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Nesconset, NY

    Services provided

    60% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Answering Legal is a specialized Customer Support Services company providing 24/7 telephonic support tailored for law firms. Reviews highlight their professionalism and seamless call handling, with 91% of clients expressing satisfaction. They excel in delivering accurate client information and ensuring high-quality customer care services. Their service is recommended for offering a reliable, cost-effective alternative to traditional receptionists, with particular praise for their legal industry specialization.

    See all 18 projects

    Reviews mention Communicative

    Overall, clients express a highly positive sentiment regarding the communicative nature of Answering Legal. Feedback highlights their promptness in relaying information, with one client noting, 'they always get back to me immediately,' and another stating that their messages are detailed, often making clients feel as if they are speaking with someone from the office. Clients appreciate the team's courteousness and professionalism, consistently emphasizing the effective communication that enhances their service.
    • Voice Services for Criminal Defense Practice
      5.0 Aug 6, 2020

      Answering Legal has an intelligent team that communicates well. They record accurate information and immediately send it to me. We normally communicate by telephone. I primarily talk to the company’s owner.

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    • Intake & Answering Services for Tax Firm
      5.0 May 12, 2020

      Answering Legal is always quick to get back to me. We’ve always had excellent communication. If you work with Answering Legal, you will get seamless service with polite customer service representatives.

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    • Inbound Call Answering for Law Firm
      5.0 Feb 18, 2020

      They’re easy to communicate with and meet deadlines when we have them. Their support staff is really good. We’re receiving great feedback.

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    • Answering Service for Criminal Defense Law Firm
      5.0 Feb 13, 2020

      Their communication is great. So they do what I need—email and text. Though, I understand that they’re coming up with an app to streamline that even further.

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    17 of 18 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Voice Services for Criminal Defense Practice

    5.0 — Answering Legal provides voice services, supplementing on-site resources for a law practitioner. They answer overflow calls and gather information prior to forwarding the client or sending an email Read more
    Read 18 Reviews

    Industry Experience

    Answering Legal has received positive feedback from clients predominantly within the legal industry, specifically in criminal defense, family law, consumer bankruptcy, and immigration. Clients appreciate their professionalism, 24/7 availability, and effective call management, which enhance client retention and satisfaction. The overall sentiment is highly favorable, with many noting the seamless integration of their services as an extension of their own practice. This provider is particularly well-suited for law firms seeking reliable and efficient call answering solutions.

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    Select Industry to see insights

    Legal

    View projects from:

    New York City, New York (6) Philadelphia, Pennsylvania (3) Jacksonville, Florida (1) Pensacola, Florida (1) Charlotte, North Carolina (1) Chicago, Illinois (1) Detroit, Michigan (1) Cherry Hill, New Jersey (1) Brooklyn, New York (1) Lake Saint Louis, Missouri (1) Sharon, Massachusetts (1)
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  • Call2Customers Logotype

    4.7 9 reviews
    $1,000+
    < $25 / hr
    250 - 999
    New Delhi, India

    Services provided

    30% Call Center Services
    30% Back Office Outsourcing
    30% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    67% Answering services
    33% Virtual receptionist

    Call2Customers is a customer service center providing comprehensive contact center services, including inbound and outbound call handling, customer support services, and telemarketing services. Across their reviews, approximately 80% highlight their adaptability and professionalism in managing customer interactions, while around 20% suggest proactive improvements could enhance service further. Their commitment to aligning with client brand values and maintaining high customer satisfaction is consistently praised.

    See all 9 projects

    Reviews mention Accommodating

    Clients consistently praised Call2Customers for their accommodating nature, highlighting their responsiveness to needs and flexibility in adjusting to changes. For instance, one client noted their proactive communication and ability to scale operations effectively. Another emphasized that Call2Customers consistently hit KPIs and timelines while accommodating specific reporting requirements. Overall, the sentiment reflects a strong appreciation for their dedication to client satisfaction and their willingness to adapt to various demands.
    • Telemarketing Services for Marketing Company
      5.0 Mar 19, 2021

      Call2Customers provides good service, and they hit their KPIs and timelines. They accommodate our reporting requirements as well. We don’t encounter communication issues since they’re always available.

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    • Customer Support Services for Personal Care Brand
      5.0 Jan 21, 2025

      When we had particular requirements or modifications, Call2Customers was prompt and efficient. Their staff always communicated with us in a proactive manner and provided solutions that matched our changing needs. They were adaptable and considerate of our demands, making sure we got the assistance we required to meet our business objectives, whether that involved streamlining call scripts or modifying support hours.

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    4 of 5 Call Center Services reviews are 5 stars
    2 new reviews for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Services for Personal Care Brand

    5.0 — Call2Customers managed the operations of a personal care brand's customer service contact center. They offered 24/7 assistance, including processing orders and returns and addressing customer Read more
    Read 5 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (6)

    What Clients Have Said

    Clients generally praise Call2Customers for their cost-effectiveness and value for money. For instance, the CEO of Bleach London highlighted their 'good value for cost,' while the Founder of LevelUp Leads noted that their pricing 'fit our budget.' Overall sentiment reflects satisfaction with the balance between service quality and pricing, with several clients expressing that Call2Customers exceeded expectations and provided excellent support without excessive costs.
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    View projects from:

    United States (2) England (2) India (1) Kuwait (1)
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  • OnBrand24 Logotype

    4.6 4 reviews
    $5,000+
    Undisclosed
    250 - 999
    Beverly, MA

    Services provided

    15% Call Center Services
    55% Customer Service Outsourcing
    30% Sales Outsourcing

    Focus Areas

    100% Answering services

    OnBrand24 is a Contact Center Services provider specializing in telemarketing, inbound and outbound call handling, and customer support services. Their strengths include exceptional customer service, flexibility, and quick response times. Reviews indicate a high satisfaction rate, with approximately 80% positive feedback on their ability to save clients both time and money. Some suggestions for improvement include diversifying services and expanding capabilities.

    See all 4 projects

    Reviews mention Flexible

    Clients have consistently praised OnBrand24 for their flexibility in service offerings, noting their ability to adapt to specific needs and provide tailored solutions. One client highlighted their 'great customer service' and 'flexibility' as key strengths, while another appreciated the short-term commitment and pay-as-you-go pricing structure. Overall, the sentiment surrounding flexibility is highly positive, reinforcing the company's reputation for being responsive and accommodating to client requirements.
    • Debt Collection Services for Real Estate Company
      5.0 Nov 2, 2017

      The service provider's strengths include their customer service and flexibility. They have consistently demonstrated flexibility in adapting to our needs, ensuring that our specific requirements are met effectively.

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    Industry Experience

    OnBrand24 has demonstrated strong expertise across various industries, including real estate, consumer products, manufacturing, and other sectors. Clients appreciate their exceptional customer service, effective lead generation, and time-saving capabilities. Feedback indicates a sentiment of high satisfaction, particularly in real estate and consumer products, where they provide significant cost savings and reliability. However, some clients suggest opportunities for diversification and improvement in appointment-setting success rates, indicating areas for potential growth.

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    Select Industry to see insights

    Real estate Consumer Products Other Industry Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.
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    View projects from:

    Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)
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  • GotYourBack Support Logotype

    5.0 9 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Stari Bohorodchany, Ukraine

    Services provided

    20% Call Center Services
    50% Customer Service Outsourcing
    20% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    GotYourBack Support is a customer service outsourcing company, providing skilled support agents to address client needs across various industries. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting the team’s professionalism and cultural alignment. Their services consistently enhance customer satisfaction scores and operational efficiency, showcasing their strong adaptability and dedication to client success.

    See all 9 projects

    Industry Experience

    GotYourBack Support has demonstrated expertise across various industries, including eCommerce, Software, Gaming, IT Services, and Beauty. Clients commend their responsiveness, professionalism, and ability to maintain high customer satisfaction scores. In eCommerce and Beauty, they excelled in managing customer inquiries and support systems, while in Software and IT Services, their impact on operational efficiency and sales processes was noteworthy. Overall, sentiment is overwhelmingly positive, indicating strong alignment with diverse industry needs.

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    Select Industry to see insights

    Software Gaming IT Services eCommerce Beauty

    Average Project Cost Breakdown

    Less than $10,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight GotYourBack Support's excellent value for money, noting that their pricing aligns well with project budgets while delivering high-quality service. For instance, the CMO of Gismart mentioned that their selection was influenced by 'great value for cost', while the COO of Zipify emphasized consistent high CSAT scores and reduced support costs. Overall, feedback reflects strong satisfaction with the company's pricing relative to the quality of service provided.
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    View projects from:

    United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)
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  • 24H Virtual Logotype

    5.0 13 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Toronto, Canada

    Services provided

    50% Call Center Services
    20% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    25% Answering services
    60% Virtual receptionist
    15% Inbound appointment scheduling

    24H Virtual is a company specializing in Contact Center Services, providing comprehensive solutions such as Customer Support Services, Inbound Call Center, and Call Handling. Reviewers consistently highlight their professionalism, responsiveness, and adaptability, with approximately 95% of feedback being positive. Many emphasize their effective communication and flexibility, particularly in managing after-hours services and unique projects.

    See all 13 projects

    Reviews mention Flexible

    Clients have consistently praised 24H Virtual for their flexibility and responsiveness. One managing director noted their ability to adapt to changing service needs, stating that the team works in a 'flexible and timely fashion,' while another client highlighted their capacity to cover additional hours seamlessly. Overall, the sentiment reflects strong satisfaction with their adaptable approach, allowing clients to manage their time effectively while maintaining high service standards.
    • Virtual Receptionist Services for Accounting Company
      5.0 Mar 12, 2021

      I’ve been quite happy with their services from the get-go and they work in a flexible and timely fashion. At times, I’ve wanted to add some things to the services they provide and the team has been able to do that while also offering some suggestions. The team enables the internal team to have the flexibility and freedom to manage their time.

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    • After Hours Call Center Support for Logistics & Supply Chain
      5.0 Mar 2, 2021

      The flexibility, professionalism, and training were all amazing. Paul has made sure his representatives are prepared for the calls and are able to handle them with care. Any improvement needs have been discussed and implemented.

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    8 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Answering Support for Law Firm

    5.0 — A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical Read more
    Read 8 Reviews

    Industry Experience

    24H Virtual demonstrates strong expertise across various industries, including legal, financial services, real estate, hospitality, and wellness. Clients praise their responsive communication, project management, and the ability to enhance service quality and efficiency. Overall sentiment is positive, with particular strengths in customer service and call handling. They are well-suited for businesses needing 24/7 customer support, administrative assistance, and tailored service solutions, making them a versatile partner for diverse sectors.

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    Select Industry to see insights

    Legal Other Industry Financial services Business services Real estate Hospitality & leisure Wellness & Fitness Transportation

    View projects from:

    Canada (10) United States (3)
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  • Outsourcing Business Solutions Logotype

    5.0 5 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Philadelphia, PA

    Services provided

    25% Call Center Services
    50% Accounting
    25% Back Office Outsourcing

    Focus Areas

    35% Answering services
    35% Inbound appointment scheduling
    30% Virtual receptionist

    Outsourcing Business Solutions specializes in accounting services, focusing on backend bookkeeping and reconciliation. According to client feedback, 100% of reviewers express satisfaction, highlighting their transparency, effective communication, and adherence to budgets. Their commitment to honesty and value for cost establishes them as a reliable partner for long-term engagements.

    See all 5 projects

    Reviews mention Efficient

    Clients consistently highlight the efficiency of Outsourcing Business Solutions, noting their ability to deliver results promptly and effectively. One client emphasized that the team 'completes their work on time and even delivers prior to the deadlines,' showcasing their structured approach. Another remarked, 'Outsourcing Business Solutions has made our lives easier' and praised their productivity and industry knowledge. Overall, the sentiment reflects a strong appreciation for their efficient service delivery.
    • Staff Aug & Accounting Services for Accounts Receivable Co
      5.0 May 24, 2023

      Outsourcing Business Solutions has made our lives easier. They’re efficient and productive, and they know what they’re doing. We’re really happy with them. They complete their work on time and even deliver prior to the deadlines. We communicate primarily through Microsoft Teams.

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    Industry Experience

    Outsourcing Business Solutions has garnered positive feedback across various industries, including Financial Services, IT Services, Legal, and Business Services. Clients praised their expertise in accounting and bookkeeping, highlighting their efficiency, effective communication, and timely delivery. In the Financial Services sector, they excelled in QuickBooks management, while in IT Services, they streamlined accounting processes. Overall, clients appreciate their structured approach and valuable insights, making them a strong partner for businesses seeking reliable outsourcing solutions.

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    Select Industry to see insights

    Financial services Other Industry Business services Legal IT Services

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Outsourcing Business Solutions for their cost-effectiveness and high value for money. One client noted spending under $20,000 while achieving significant efficiency gains, stating the team was 'efficient and productive.' Another client highlighted their pricing as fitting within budget and providing 'good value for cost.' Overall, feedback reflects satisfaction with pricing relative to the quality of service, with many expressing a desire for long-term partnerships.
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    India (3) United States (2)
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  • Line One Contact Centres Inc Logotype

    4.3 3 reviews
    $1,000+
    Undisclosed
    250 - 999
    Calgary, Canada

    Services provided

    35% Call Center Services
    25% Customer Service Outsourcing
    20% IT Managed Services +2
    10% Back Office Outsourcing
    10% Business Consulting

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Line One Contact Centres Inc offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support, and Telephonic Support. The company consistently receives positive feedback, with a 100% satisfaction rate among reviewers. Clients commend their flexibility, adaptability to new technologies, and excellent project management, highlighting their ability to maintain high service standards and minimal errors.

    See all 3 projects

    Reviews mention Honest

    Clients express a strong sentiment of honesty regarding Line One Contact Centres Inc, highlighting their open communication and straightforwardness in addressing issues. One client noted, 'there's no beating around the bush when it comes to addressing issues,' emphasizing the team's commitment to finding effective solutions. Overall, clients appreciate the transparent collaboration, which fosters a productive partnership and contributes to continuous improvement.
    • Technical & Operational Support for Vehicle Manufacturer
      4.0 Apr 21, 2021

      Line Once Contact Centres Inc is a highly flexible team. We’re not a simple business to deal with because we make frequent adjustments to continue our processes, so what really differentiates their team is their open and honest communication with us. There’s no beating around the bush when it comes to addressing issues because their team always dwells on finding the best solutions — that’s really their strong suit.

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    0 of 3 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    IT Help Desk Services for National Homebuilding Company

    4.5 — A national housebuilding company hired Line One Contact Centres Inc for IT help desk services. The team provides after-hours support for tier one and two level services using ServiceNow. Read more
    Read 3 Reviews

    Industry Experience

    Line One Contact Centres Inc has demonstrated expertise across various industries, including real estate, nonprofit, and consumer products. Feedback highlights their strengths in providing responsive IT help desk services for real estate, reliable 24/7 call center support for nonprofits, and effective multilingual customer service for consumer products. Overall sentiment is highly positive, with clients praising their flexibility, organizational skills, and proactive communication, making them a suitable partner for projects in these sectors.

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    Select Industry to see insights

    Real estate Nonprofit Consumer Products

    View projects from:

    Calgary, Alberta (1) Toronto, Ontario (1) Quebec, Quebec (1)
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  • Sourcefit Logotype

    4.8 12 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Quezon City, Philippines

    Services provided

    10% Call Center Services
    10% Accounting
    10% Back Office Outsourcing +7
    10% Customer Service Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Outsourcing
    10% IT Managed Services
    10% IT Staff Augmentation
    10% Sales Outsourcing
    10% Staffing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Sourcefit is a company specializing in Contact Center Services, including both inbound and outbound call handling, customer support, and telephonic support. Across the reviews, Sourcefit is praised for their budget-friendly pricing and value for cost, with approximately 67% of feedback highlighting their responsive communication and proactive management. However, some reviews suggest areas for improvement in productivity contribution and timely notifications of changes.

    See all 12 projects

    Reviews mention Detail-oriented

    Clients consistently commend Sourcefit for their detail-oriented approach, emphasizing their thoroughness in project management. One client noted, 'I was surprised at the speed in which every aspect of the acquisitions were followed through in detail.' This sentiment reflects a broader appreciation for Sourcefit's ability to understand specific requirements and communicate effectively, ensuring that projects are executed with precision and clarity.
    • Back-Office Staff Augmentation for Turnkey Retail Fitout Co
      5.0 Feb 2, 2024

      Sourcefit have a great team. I was surprised frankly at the speed in which every aspect of the acquisitions were followed through in detail. It was clear from the start Sourcefit staff knew what they were doing, understood the various nuance of the local and offshore market, quickly understood my specific requirements and needs and went to work to meet them, communicating clearly and promptly throughout.

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    3 of 3 Call Center Services reviews are 5 stars
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    QA Services for Biometrics Solutions Firm

    5.0 — Sourcefit conducts manual testing and QA for a biometrics solutions firm. The team assists in AI data tagging and testing fraud detection services. Read more
    Read 3 Reviews

    Industry Experience

    Sourcefit has demonstrated expertise primarily in the Construction, Financial Services, Medical, Information Technology, and Other industries. Clients have commended Sourcefit for its rapid staffing solutions, effective project management, and strong communication. Specific feedback highlights successful office setups in Construction, operational support in Financial Services, and reliable performance in Medical services. Overall, the sentiment across these industries is positive, indicating that Sourcefit is well-suited for clients seeking responsive and quality-driven solutions.

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    Select Industry to see insights

    Medical Logistics & Supply Chain Software Information technology Construction Financial services

    View projects from:

    United States (3) Singapore (2) Australia (1) Malta (1) Guernsey (1) England (1)
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  • Tasks Expert- A Virtual Assistant Company Logotype

    5.0 38 reviews
    $5,000+
    < $25 / hr
    250 - 999
    Kalyan, India

    Services provided

    25% Call Center Services
    15% Back Office Outsourcing
    10% Customer Service Outsourcing +5
    10% Finance & Accounting Outsourcing (FAO)
    10% Graphic Design
    10% Sales Outsourcing
    10% Web Design
    10% Web Development

    Focus Areas

    10% Answering services
    80% Virtual receptionist
    10% Inbound appointment scheduling

    Tasks Expert- A Virtual Assistant Company specializes in Contact Center Services, offering outstanding Customer Support Services. The company consistently receives positive feedback, with around 100% of reviewers praising their data-driven strategy and personalized client engagement. Their expertise in Phone Support and Call Handling has improved customer satisfaction and operational efficiency for clients, with no suggested areas for improvement noted.

    See all 38 projects

    Reviews mention Unique expertise

    Clients have highlighted Tasks Expert's unique expertise in legal billing and storytelling as standout features. One client noted their 'expertise in legal billing' and 'dedication to accuracy and compliance,' which significantly improved financial processes. Another client emphasized their 'storytelling expertise' that transformed complex data into engaging narratives. Overall, the sentiment regarding their unique expertise is highly positive, with clients appreciating their tailored approaches and impactful results.
    • Tax & Accounting Services for Bookkeeping Company
      5.0 Sep 19, 2022

      I was blown away by their financial expertise. The team is very experienced and have completely transformed our bookkeeping processes. They're professional, get work done correctly, and help our clients make informed financial decisions.

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    • Social Media Virtual Assistant for Consulting Company
      4.5 Oct 23, 2021

      Tasks such as bookkeeping, social media, working with a virtual assistant on your calendar are all things that you can do with Tasks Experts and more. They really were experts in certain areas. You can determine what you are not the best at, and work with them collaboratively to put together your requirements, in your time zone.

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    • Finance & Accounting Outsourcing (FAO) for Law Firm
      5.0 Mar 12, 2025

      The expertise in legal billing and ability to integrate seamlessly with our accounting software stood out. Their dedication to accuracy and compliance made a significant impact on our financial processes.

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    • AI Chatbot Dev for Hotel Group
      5.0 Mar 13, 2025

      Tasks Expert team didn't just build a chatbot; they created an honest to goodness digital concierge for improved and enhanced guest experience. The way they succeeded in making a chatbot that feels quite intuitive and human is simply phenomenal.

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    Industry Experience

    Tasks Expert- A Virtual Assistant Company has demonstrated strong capabilities across various industries including Financial Services, Healthcare, Hospitality, and Consumer Products. Clients consistently praise their attention to detail, responsiveness, and the ability to improve operational efficiency. In Financial Services, they are noted for enhancing lead generation and client communication. In Healthcare, their support significantly eased administrative burdens. Overall, feedback reflects a positive sentiment, indicating that they are particularly well-suited for clients seeking efficient administrative and operational support.

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    Select Industry to see insights

    Financial services Hospitality & leisure Legal IT Services Consumer products & services Wellness & Fitness Consumer Products Advertising & marketing Supply Chain, Logistics, and Transport Telecommunications Real estate Business services Consulting Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently commend Tasks Expert- A Virtual Assistant Company for their exceptional value for money, noting flexible pricing that aligns with budgets. One client highlighted a $599 monthly investment yielding significant efficiency gains, while another emphasized the 'good value for cost' in lead generation efforts. Overall, feedback reflects a strong sentiment towards their cost-to-performance ratio, with many clients appreciating the professional, reliable service that allows them to focus on core business activities.
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    View projects from:

    United States (11) Canada (3) New Zealand (3) Australia (2) Belgium (1) France (1) Switzerland (1)
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  • Gold Cross Answering Service Logotype

    4.9 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Lake Hallie, WI

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Focus Areas

    67% Answering services
    22% Virtual receptionist
    11% Inbound appointment scheduling

    Gold Cross Answering Service is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center support and Customer Care Services. Reviewers commend their consistent and reliable performance, with a notable 100% satisfaction rate across different industries. Clients appreciate their effective communication and the ability to handle after-hours and emergency calls with minimal miscommunication, contributing significantly to improved customer service and operational efficiency.

    See all 10 projects

    Reviews mention Timely

    Clients express a positive sentiment regarding Gold Cross Answering Service's timeliness. One review highlights their commitment to dispatching tow trucks within 20 minutes, showcasing their reliability. Additionally, the account manager is noted for her quick problem resolution, with issues typically addressed within 24 hours. Although initial adjustments posed challenges, the team's responsiveness and adaptability have been commended, emphasizing a strong overall performance in meeting client needs promptly.
    • Call Services for Automotive Service Provider
      4.5 Mar 11, 2020

      Our point of contact is quick to resolve any problems that we bring to her attention. If there’s a problem with protocol compliance, they do what needs to be done to address that issue. Then, they’re sure to loop in the members of the association to make sure everyone is on the same page.

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    • Call Services for Automotive Service Provider
      4.5 Mar 11, 2020

      Like any relationship, there were growing pains as we were initially adjusting to the system. However, they’ve been quick to solve all of our problems. While it can sometimes be challenging to get ahold of them immediately, they’re good at addressing our problems within 24 hours.

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    6 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Services for Refrigeration & HVAC Service Provider

    5.0 — Gold Cross Answering Service provides dispatch call services for an HVAC and refrigeration company during out-of-office hours. They collect information from customers and communicate it to on-call Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (5)

    What Clients Have Said

    Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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    View projects from:

    Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)
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  • morph Logotype

    5.0 10 reviews
    $5,000+
    < $25 / hr
    50 - 249
    Beograd, Serbia

    Services provided

    20% Call Center Services
    60% Customer Service Outsourcing
    20% Back Office Outsourcing

    Focus Areas

    40% Answering services
    40% Virtual receptionist
    20% Inbound appointment scheduling

    morph is a versatile provider of Contact Center Services, specializing in Customer Support and Call Handling. Clients commend their adept recruitment and training processes, with 100% expressing satisfaction in performance and project management. Customers highlight Morph's ability to scale efficiently and integrate seamlessly with internal teams, underscoring their impactful contribution to business growth and operational enhancement.

    See all 10 projects
    2 of 2 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Outsourcing & Call Center Services for Moving Company

    5.0 — Morph provides call center services for a moving company. Initially, the team only handled the company’s sales department. Now, they’re also working for the firm’s logistics and customer care Read more
    Read 2 Reviews

    Industry Experience

    Morph has demonstrated expertise across various industries, including eCommerce, Software, Consumer Products, Human Resources, Environmental Services, IT Services, and Financial Services. Clients praised their dedication to quality, proactive problem-solving, and strong alignment of values. In eCommerce, they excelled in customer support, achieving high CSAT scores. In Software, they delivered on product design and development efficiently. Overall, the feedback reflects a positive sentiment, highlighting Morph’s impact in optimizing operations and fostering growth across diverse sectors.

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    Select Industry to see insights

    eCommerce Software Consumer Products Human Resources Design Transportation Environmental Services IT Services Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $200,000 to $999,999 (2) Less than $10,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Client feedback on Morph highlights a consistent theme of strong value for money, with several reviewers noting it as a key reason for their selection. One client remarked on Morph's 'good value for cost,' while another highlighted their ability to deliver high-quality work at reduced costs, stating, 'the quality is even better than we’ve expected.' Overall, clients express satisfaction with the pricing relative to the quality of service provided, reinforcing Morph's reputation as a cost-effective partner.
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    View projects from:

    United States (6) Estonia (1) Germany (1) Greece (1) Serbia (1)
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  • AnswerLive Logotype

    4.6 7 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Gastonia, NC

    Services provided

    50% Call Center Services
    20% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    78% Answering services
    11% Inbound appointment scheduling
    11% Virtual receptionist

    AnswerLive is a professional provider of Contact Center Services, specializing in 24/7 Inbound Call Center solutions and Customer Support Services. With an impressive 100% positive feedback rate, clients commend their efficiency, professionalism, and seamless operation, although some note areas for improvement such as information transfer between shifts. They effectively handle call management, substantially enhancing customer communication and service continuity for diverse businesses.

    See all 7 projects

    Reviews mention Efficient

    Clients have consistently praised AnswerLive for their efficiency and responsiveness. One client highlighted their 'extremely efficient' project management style and noted that they are 'always able to get in touch' when needed. Another remarked on the team's quick resolution of issues and their proactive approach in suggesting improvements, such as the text messaging system. Overall, the sentiment reflects a strong appreciation for AnswerLive's effective communication and support.
    • After Hours Answering Services for Health Clinic
      5.0 Feb 20, 2020

      The project management style of AnswerLive is described as extremely efficient. They show a strong willingness to work through any barriers or issues that arise. Additionally, the reviewer is impressed with how efficient and reachable the team is, highlighting that questions are answered quickly, which is a significant advantage in their business environment.

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    4 of 7 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Service for Automotive Company

    4.0 — AnswerLive provides after-hours call center services for a tire sales and automotive service company. The team gauges the severity of the call and determines if onsite help is needed. Read more
    Read 7 Reviews

    Industry Experience

    AnswerLive has demonstrated expertise across various industries, including Automotive, Utilities, Business Services, Information Technology, Healthcare, and Consumer Products. Feedback highlights their strengths in providing reliable, 24/7 live answering services, enhancing customer management efficiency, and maintaining professional communication. Overall sentiment is positive, particularly in Automotive and Healthcare, where they've significantly improved operational responsiveness. Potential clients in these sectors can expect strong support and professionalism from AnswerLive.

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    Select Industry to see insights

    Automotive Utilities Business services Information technology Healthcare Consumer Products

    View projects from:

    Lubbock, Texas (2) San Marcos, Texas (1) Concord, New Hampshire (1) Portland, Oregon (1) Lantana, Florida (1) Wellford, South Carolina (1)
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  • ASL BPO Logotype

    4.9 18 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Dhaka, Bangladesh

    Services provided

    25% Call Center Services
    35% Back Office Outsourcing
    20% Customer Service Outsourcing +2
    10% Search Engine Optimization
    10% Social Media Marketing

    Focus Areas

    100% Answering services

    ASL BPO is a Contact Center Services provider specializing in inbound customer care and virtual assistance. The company consistently delivers professional and effective call handling and scheduling services, with 100% of reviewers praising their reliability and responsiveness. While some agents were slower to train, ASL BPO's commitment to service excellence and adaptability stands out.

    See all 18 projects

    Reviews mention Accommodating

    Clients consistently commend ASL BPO for their accommodating nature, particularly their ability to handle diverse tasks promptly. One client highlighted a situation where ASL completed a substantial data request within hours, demonstrating responsiveness. Another noted the immediate availability and willingness of leadership to assist, which facilitated a smooth onboarding process. Overall, the sentiment reflects satisfaction with ASL's flexibility and readiness to adapt to client needs, enhancing operational efficiency.
    • Business Services for Real Estate Firm
      5.0 Aug 3, 2021

      Last night was a good example of ASL succeeding to make our lives easier. At the end of the business day, we needed property data on about 100 properties. Since it was the end of the day we didn't have capacity so we sent it to ASL who spent the next 5 hours completing it and got it to us that same night. I find their timeliness the most impressive, as well as their ability to do almost anything we ask of them.

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    • Data Entry for Property Protection & Preservation Company
      4.5 Aug 31, 2018

      We are able to accomplish work at almost all hours due to their involvement. Further, I am now afforded the flexibility to reduce the in-office staff dramatically, which allows me to have savings over what we were previously budgeting for data entry. I was impressed with how quickly we were able to onboard them to our processes and begin entering data. I didn’t think it would be as smooth as it was to begin working with multiple clients. All that to say, if you’re in a tough spot like I was, they are able to quickly adjust and start working with you.

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    1 of 1 Answering services reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Answering services Experience

    ASL BPO has received overwhelmingly positive feedback for their Answering services, with an impressive 98% SLA adherence and a 20% increase in customer satisfaction. Clients commend their professionalism, adaptability, and proactive communication, which fostered efficient project management. Key strengths include timely delivery, collaborative problem-solving, and a commitment to continuous improvement. Notably, 100% of reviewers appreciated their responsiveness and flexibility. Areas for improvement include enhanced reporting capabilities and leveraging innovative technologies.

    Read Most Recent Review

    Industry Experience

    ASL BPO has demonstrated significant expertise across various industries including Software, Consulting, Legal, Logistics, and Real Estate. Feedback highlights their strengths in SEO, customer support, and data processing, with consistent praise for professionalism and adaptability. Notably, their impact in the real estate sector is emphasized, showcasing improved operational efficiency and customer satisfaction. Overall, ASL BPO is well-regarded for providing tailored solutions that meet diverse client needs, making them a reliable choice for businesses in these fields.

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    Select Industry to see insights

    Software Consulting Legal Logistics & Supply Chain Real estate Other Industry Business services

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    United States (10) Australia (1) Canada (1) India (1) Russia (1)
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  • ITCube Solutions Pvt. Ltd. Logotype

    4.7 8 reviews
    $25,000+
    $25 - $49 / hr
    250 - 999
    Cincinnati, OH

    Services provided

    10% Call Center Services
    15% Custom Software Development
    15% Web Development +7
    10% Application Management & Support
    10% Application Testing
    10% Enterprise App Modernization
    10% Mobile App Development
    10% Other Application Development
    5% HR Outsourcing
    5% Recruiting

    Focus Areas

    100% Answering services

    ITCube Solutions Pvt. Ltd. is a versatile IT service provider specializing in custom software development, SharePoint services, and business process automation. The company has received overwhelmingly positive feedback, with clients frequently highlighting their commitment to quality and effective collaboration. Approximately 90% of reviewers commend their project management skills and technical expertise, while some suggest improvements in areas like graphical design and quality checking.

    See all 8 projects

    Reviews mention Knowledgeable

    Clients consistently highlight ITCube Solutions Pvt. Ltd.'s extensive knowledge and expertise in their respective fields. One client noted that ITCube demonstrated a strong understanding of Agile development, effectively writing behavior-driven scenarios for test automation. Another client praised their capability to innovate and automate processes, resulting in substantial operational improvements. Overall, the sentiment surrounding ITCube's knowledge is highly positive, with clients expressing satisfaction with their professional approach and the quality of deliverables.
    • Application Testing for e-Commerce Pet Company
      5.0 Apr 26, 2017

      Most testing companies I’ve worked with had issues understanding what Agile development is, but this was not the case with ITCube. They can write behavior-driven scenarios, which is very important for our test automation, and they’re quick learners. We’ve had to perform API testing a couple of months ago, and ITCube easily picked up the tools we provided.

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    • Web Development for Pharmaceutical Invoice App
      5.0 Apr 21, 2017

      Their knowledge of the technology is also great. If we describe a problem, they’re able to make various technical and theoretical aspects work very well in the application.

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    Industry Experience

    ITCube Solutions Pvt. Ltd. has garnered positive feedback across various industries, including IT Services, Healthcare, Construction, Financial Services, Retail, and Legal. Their expertise in developing cloud-based applications, SharePoint solutions, and automation systems has been particularly noted. Clients commend ITCube for their commitment to quality, effective communication, and innovative problem-solving. Overall, sentiment reflects strong confidence in their capabilities, making them a suitable partner for projects requiring technological advancement and process optimization.

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    Select Industry to see insights

    Retail IT Services Healthcare Information technology Construction Financial services Legal

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with ITCube Solutions Pvt. Ltd.'s value for money, noting that their investment yields significant returns. For instance, a client from EnSight Technologies invested $22,000 and reported high satisfaction with the deliverables. Similarly, another client highlighted that their $160,000 contract was justified by the effective solutions provided. Overall, feedback indicates a strong sentiment towards ITCube's pricing relative to the quality and impact of their services.
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    United States (3) Germany (1) India (1) Italy (1) Qatar (1) United Arab Emirates (1)
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  • OutPLEX Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Fort Lauderdale, FL

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    100% Answering services

    OutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.

    See all 1 projects

    Industry Experience

    OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.

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    Select Industry to see insights

    Consumer products & services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.
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  • Experts Helping Businesses Logotype

    5.0 3 reviews
    $25,000+
    < $25 / hr
    50 - 249
    Karachi, Pakistan

    Services provided

    30% Call Center Services
    40% Customer Service Outsourcing
    15% Back Office Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    40% Answering services
    30% Inbound appointment scheduling
    30% Virtual receptionist

    Experts Helping Businesses is a highly regarded provider of Contact Center Services, specializing in Customer Support Services and Call Handling. With no negative feedback reported, 100% of reviewers commend their industry expertise and project management skills. Clients appreciate their consistent task execution and effective communication, highlighting their proficiency in telephonic support and customer care services.

    See all 3 projects

    Reviews mention Easy to reach

    Clients have consistently praised Experts Helping Businesses for their exceptional accessibility and responsiveness. One client noted their remarkable ability to work US hours despite being located internationally, stating that the team was readily available for communication even during late hours. Overall, the sentiment regarding their ease of reach is overwhelmingly positive, with no reported issues in communication or availability throughout the engagement.
    • Lead Generation Outsourcing for Healthcare Benefits Company
      5.0 Jun 6, 2025

      Experts Helping Businesses' project management was excellent. We encountered no problems working with them and accepted their leads when they sent them. We communicated via phone calls and text messages. Experts Helping Businesses' ability to work on our time was remarkable. The team was on the other side of the world, but they still answered the phone in the middle of the night and worked US hours. They were highly available.

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    1 of 1 Call Center Services reviews are 5 stars
    $10,000,000 + avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Marketing Company

    5.0 — Experts Helping Businesses provides call center and customer support services for a marketing company. Read more
    Read 1 Review

    Industry Experience

    Experts Helping Businesses has demonstrated strong capabilities in the healthcare and customer service industries. In healthcare, they excel in lead generation, providing high-quality leads and effective project management, as noted by a satisfied client. In the customer service sector, their expertise and reliability are highlighted, with ongoing support for call center operations. Overall, feedback indicates a positive sentiment in both industries, with particular praise for their responsiveness and knowledge, making them a fitting choice for clients in these sectors.

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    Select Industry to see insights

    Healthcare Other Industry

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients consistently express satisfaction with the value provided by Experts Helping Businesses, noting that their investment, which ranged from $1 million to $2 billion annually, yielded exceptional results. One client stated they had 'the best lead generator' and praised the team's responsiveness and project management. Overall, sentiment is positive, with no reported issues and clients highlighting the company's expertise and commitment to delivering quality service.
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  • CommAlert Logotype

    5.0 2 reviews
    $50,000+
    $150 - $199 / hr
    50 - 249
    Edmonton, Canada

    Services provided

    35% Call Center Services
    35% Business Continuity Management
    15% Building Security Services +1
    15% Business Consulting

    Focus Areas

    100% Answering services

    The CommAlert Group is a distinguished provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. With overwhelmingly positive feedback, clients commend their professionalism, 100% call answer rate, and willingness to exceed expectations. Approximately 100% of reviewers highlight their exceptional customer service and effective call handling, underscoring their strategic advantage in maintaining customer satisfaction.

    See all 2 projects

    Reviews mention Results-oriented

    The CommAlert Group has received overwhelmingly positive feedback regarding their results-oriented approach. Clients noted significant improvements in client acquisition, with one stating, "We’ve gotten more clients than ever with CommAlert’s solutions." Their commitment to professionalism and proactive communication was highlighted, particularly through their Account Manager, Jessica, who ensured a positive experience. Overall, clients appreciate their ability to exceed expectations and deliver effective solutions, reinforcing their strong results-driven reputation.
    • Call Center Services For Digital Marketing Agency
      5.0 Jan 31, 2022

      We’ve gotten more clients than ever with CommAlert’s solutions. Inbound calls are the key to our business and they do a phenomenal job capturing them effectively. They’re always happy to go above and beyond. The job duties sheet is simply a baseline of service – they’ve always go to the next level to deliver results and service.

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    2 of 2 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services For Digital Marketing Agency

    5.0 — The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls. Read more
    Read 2 Reviews

    Industry Experience

    The CommAlert Group has received positive feedback primarily from clients in the Advertising & Marketing and Software industries. Clients commend their exceptional inbound call handling and after-hours support, emphasizing their professionalism and commitment to customer service. The advertising sector noted increased client acquisition, while the software industry highlighted a strategic advantage through 24/7 availability. Overall, sentiment is highly favorable, indicating that CommAlert is a strong fit for businesses seeking reliable call management and customer support solutions.

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    Select Industry to see insights

    Advertising & marketing Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    CommAlert is frequently praised for its exceptional value for money, as clients report a significant return on investment through improved client acquisition and 100% call answer rates. One client noted that CommAlert's services led to more clients than ever, emphasizing the company's effectiveness in lead capture. Overall, clients appreciate CommAlert's commitment to high-quality service and responsiveness, indicating that their pricing aligns well with the value provided.
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  • LiveAdmins Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    250 - 999
    Chicago, IL

    Services provided

    25% Call Center Services
    25% AI Development
    20% Customer Service Outsourcing +2
    15% AI Consulting
    15% Generative AI

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    LiveAdmins is a company offering Contact Center Services with a focus on Customer Support Services. Their engagement, which began in 2017, is characterized by responsive and timely phone support, as evidenced by positive client feedback. They are noted for providing real human interaction, which is highly valued, with 100% of reviewers highlighting their impressive, responsive service without any areas for improvement.

    See all 1 projects
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews for LiveAdmins highlight a strong client satisfaction, particularly for their human-centric chat service. Clients, such as Sun Valley Solar Solutions, appreciate the timely delivery and responsiveness, noting the effectiveness of engaging with real agents over AI. One client emphasized the ease of communication and lack of areas for improvement, reflecting an overall positive sentiment towards LiveAdmins' service quality and reliability.
    Read 1 Recent Review
    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Chat Support Services for Solar Solutions Company

    5.0 — LiveAdmins provides live chat services for a solar solutions company. The team handles the client's website chat and qualifies residential and commercial solar customers and service customers. Read more
    Read 1 Review

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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  • Customer Umbrella Logotype

    5.0 20 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Varna, Bulgaria

    Services provided

    10% Call Center Services
    20% Back Office Outsourcing
    20% IT Managed Services +4
    20% Staffing
    15% Customer Service Outsourcing
    10% IT Staff Augmentation
    5% Recruiting

    Focus Areas

    50% Answering services
    40% Virtual receptionist
    10% Inbound appointment scheduling

    Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency.

    See all 20 projects

    Reviews mention Accommodating

    Clients consistently praise Customer Umbrella for their accommodating nature, highlighting their proactive approach to meeting specific needs. One client noted their ability to adapt strategies based on evolving requirements, stating, 'when we had new requests or changes, they were all ears.' Another emphasized their seamless integration, describing Customer Umbrella as an 'extension of our own team.' Overall, feedback reflects a strong sentiment of satisfaction with their flexibility and commitment to client success.
    • Customer Support Outsourcing for Game Development Company
      5.0 Aug 23, 2023

      Their project management was spot-on. Always on time, and when we had new requests or changes, they were all ears, adapting their strategy to match our game releases.

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    3 of 4 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Support Services for Sports Betting & Gambling Firm

    5.0 — Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email Read more
    Read 4 Reviews

    Industry Experience

    Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.

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    Select Industry to see insights

    Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

    View projects from:

    United States (5) Cyprus (2) Germany (2) Canada (1) England (1)
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  • AnswerConnect Logotype

    4.6 31 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR

    Services provided

    70% Call Center Services
    30% Sales Outsourcing

    Focus Areas

    57% Answering services
    29% Virtual receptionist
    14% Inbound appointment scheduling

    AnswerConnect is a Contact Center Services provider specializing in Inbound Call Center and Customer Support Services. Reviews highlight their efficient call handling and customer care services, with clients praising their professionalism and ease of collaboration. Around 90% of reviewers note positive experiences, emphasizing their ability to improve productivity and cost-effectiveness for businesses.

    See all 31 projects

    Reviews mention Innovative

    Clients have described AnswerConnect's services as innovative and effective in managing call volumes without the need for additional staff. One client noted that the service is 'innovative and good to use,' highlighting its unique value. Overall, the sentiment surrounding innovation is positive, with users appreciating the efficiency and effectiveness of the solutions provided, which save both time and money.
    • Inbound Call Services for Manufacturing Company
      4.5 Dec 24, 2017

      Their work is innovative and good to use.

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    Industry Experience

    AnswerConnect has received positive feedback across multiple industries, including Retail, Legal, Manufacturing, Arts & Entertainment, Information Technology, Healthcare, Transportation, and Consumer Products. Clients commend their effective call handling, personalized customer service, and ability to manage large call volumes, which enhances productivity and customer satisfaction. Overall, the sentiment is highly favorable, particularly in sectors like Healthcare and Manufacturing, where reliable, efficient communication is crucial.

    Read All Reviews

    Select Industry to see insights

    Retail Legal Manufacturing Arts, entertainment & music Information technology Other Industry Transportation Healthcare Real estate Consumer Products Business services Financial services Telecommunications Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Client feedback on AnswerConnect indicates a strong sentiment regarding its cost-effectiveness and value for money. Many reviewers highlighted that the services provided have led to significant savings, with one client noting a monthly saving of $4,000 to $5,000. Others mentioned that the pricing is reasonable, with packages that fit their needs. Overall, clients appreciate the affordable rates combined with high-quality service, emphasizing that outsourcing to AnswerConnect has resulted in enhanced productivity and customer satisfaction.
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    Dallas, Texas (2) Farmingdale, New York (2) Pittsburgh, Pennsylvania (2) Santa Ana, California (1) Vacaville, California (1) Pittsburg, Kansas (1) Houston, Texas (1) Foley, Alabama (1) Chicago, Illinois (1) New York City, New York (1) Covina, California (1) Sacramento, California (1) Maitland, Florida (1) Sunnyvale, California (1) Charlotte, North Carolina (1) Chandler, Arizona (1) Portland, Oregon (1) Spokane, Washington (1) Vancouver, Washington (1) Owensboro, Kentucky (1) Orlando, Florida (1) Hampton, Virginia (1) Franklin Lakes, New Jersey (1) Miami, Florida (1) Island Park, New York (1) Pikeville, Kentucky (1) Spring City, Pennsylvania (1)
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  • Genesis Support Solution LTD Logotype

    5.0 3 reviews
    $5,000+
    $25 - $49 / hr
    250 - 999
    Montego Bay, Jamaica

    Services provided

    40% Call Center Services
    20% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Back Office Outsourcing
    10% IT Managed Services

    Focus Areas

    50% Answering services
    35% Inbound appointment scheduling
    15% Virtual receptionist

    Genesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.

    See all 3 projects
    1 of 1 Call Center Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Outsourcing Company

    5.0 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email. Read more
    Read 1 Review

    Industry Experience

    Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.

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    Select Industry to see insights

    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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  • BitWide Logotype

    5.0 12 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada

    Services provided

    30% Call Center Services
    30% Sales Outsourcing
    25% Email Marketing +1
    15% Content Writing Services

    Focus Areas

    35% Answering services
    50% Inbound appointment scheduling
    15% Virtual receptionist

    BitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.

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    Reviews mention Unique expertise

    BitWide demonstrates unique expertise in lead generation and business development, as highlighted by a client who praised their deep understanding of industry-specific needs and collaborative approach. The client noted that BitWide exceeded expectations, effectively qualifying leads and contributing to profitability. Their agile response to market changes and commitment to client goals further underscore their specialized skills, leading to a highly positive sentiment regarding their expertise.
    • Lead Generation for Marketing Consultancy
      5.0 Oct 11, 2023

      BitWide treated our business relationship as collaborative, that they were fully invested in helping us meet our goals. It was extremely obvious that they are experts in their industry and went out of their way to ensure they represented our business as if they were working directly inside it.

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    6 of 6 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Sales Outreach for IT Company

    5.0 — BitWide provided call center services for an IT company. They were responsible for connecting with prospects through LinkedIn and following up with unresponsive leads each month through phone calls. Read more
    Read 6 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (3)

    What Clients Have Said

    Clients consistently highlight BitWide's competitive pricing and excellent value for money. For instance, one reviewer noted that BitWide offered a 'good value for cost,' while another emphasized their affordability compared to competitors. The sentiment across reviews reflects satisfaction with the pricing model, as clients appreciated the balance between cost and the quality of service received, leading to measurable outcomes such as increased leads and profitability.
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    Canada (6) India (1) Russia (1) United States (1)
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  • Easybee Answering Services Logotype

    5.0 10 reviews
    Undisclosed
    Undisclosed
    10 - 49
    San Salvador, El Salvador

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    38% Answering services
    31% Inbound appointment scheduling
    31% Virtual receptionist

    Easybee Answering Services is a professional Customer Support Service provider focusing on efficient call handling, including Inbound Call Center and Phone Support. Reviewers consistently highlight the company's responsiveness, cost-efficiency, and ability to provide seamless customer experiences, with over 90% expressing satisfaction. Their bilingual capabilities and detailed message-taking further enhance client communication, making them a valuable asset for businesses seeking comprehensive telephonic support.

    See all 10 projects

    Reviews mention Detail-oriented

    Clients have consistently praised Easybee Answering Services for their detail-oriented approach. One client noted the 'wonderfully detailed messages' received from the team, highlighting their professionalism and respectfulness in handling calls. Additionally, the responsiveness of their representative, Moises, was specifically mentioned as impressive. Overall, the sentiment reflects a strong appreciation for their meticulousness and effective communication, with no reported areas for improvement.
    • Live Calls & Messaging for Law Firm
      5.0 Jan 14, 2021

      I love the responsiveness of Moises as well as the detailed messages I receive regarding calls and clients. This attention to detail ensures that I am always informed about the interactions with clients.

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    1 of 1 Answering services reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Answering services Experience

    Easybee Answering Services has received overwhelmingly positive feedback, with clients highlighting their expertise in managing calls efficiently and providing 24/7 service. Notably, 100% of reviewers expressed satisfaction with their responsiveness and ability to handle complex communications, which significantly enhances clients' peace of mind. Strengths include prompt message delivery and a seamless integration into clients' workflows. There were no reports of negative experiences, underscoring their reliability and effectiveness in the answering services sector.

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    10 of 10 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Law Firm

    5.0 — Easybee Answering Services provides 24/7 call center services for a law firm. The team answers phone calls, sends messages, and returns calls as required. Read more
    Read 10 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (8) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praise Easybee Answering Services for their affordability and excellent value for money. For instance, one law firm owner highlighted that the pricing fit their budget, while another noted the service is efficient and cost-effective, saving them money while improving client communication. Overall, feedback indicates strong satisfaction with the service's cost relative to its quality, with multiple clients emphasizing the company's ability to deliver significant benefits without excessive expense.
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  • Intellink Logotype

    5.0 6 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Kyiv, Ukraine

    Services provided

    25% Call Center Services
    40% Back Office Outsourcing
    20% Customer Service Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    Intellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.

    See all 6 projects

    Reviews mention Efficient

    Clients have highlighted Intellink's efficiency through specific feedback, noting their 'high-quality services at a reasonable price' and a 'strong core team' that ensures timely project delivery. One CEO emphasized the 'exact delivery vs promises' and appreciated the project manager's constant availability, providing detailed weekly reports that kept the client informed of progress and challenges. Overall, the sentiment reflects a positive endorsement of Intellink's efficient operational capabilities.
    • Data Annotation Services for IT Security Company
      5.0 Dec 16, 2020

      Intellink provided high-quality services at a reasonable price. They have a strong core team and responsive project managers. Efficiency, responsiveness, exact delivery vs promises.

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    Industry Experience

    Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.

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    IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare Research

    Average Project Cost Breakdown

    $10,000 to $49,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.
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  • Ec3 Logotype

    4.8 5 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Durban, South Africa

    Services provided

    45% Call Center Services
    35% Customer Service Outsourcing
    10% Back Office Outsourcing +2
    5% Direct Marketing
    5% Social Media Marketing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Ec3 is a distinguished provider of Contact Center Services, specializing in Customer Support, Inbound, and Outbound Call Center operations. Across the reviews, Ec3 is praised for its exceptional project management and innovative problem-solving, with 100% positive feedback highlighting their dedication and adaptability. Clients commend their ability to exceed expectations, and their entrepreneurial culture and owner-led management further enhance their client relationships.

    See all 5 projects

    Reviews mention Professional

    The overall sentiment regarding Ec3's professionalism is highly positive. Clients commend their exceptional service delivery and responsiveness, highlighting their ability to meet requirements effectively. One client noted, "EC3 always delivered ahead of time" and praised their knowledgeable staff and effective project management. Another highlighted that Ec3's culture and values align well with their own, contributing to a seamless partnership. Overall, clients consider Ec3 to be world-class in their field, exemplifying professionalism and dedication.
    • Sales Outsourcing & Mktg for Offshoring Services Co
      5.0 Jan 20, 2024

      Ec3 achieved great results for us in all regions, with high productivity, performance, and quality of results. As a result, we kept increasing the size of the projects with EC3 whom always responded extremely professionally to our requirements. EC3 always delivered ahead of time. their internal structure is both caring and effective, with very knowledgeable and ready to go staff. Many things impressed us about EC3. Clearly, they´re professionals that know what they´re doing and they deliver! We were impressed how well set up they´re and how much they invest in training their staff, also, they manage their projects very tightly, they have the systems, the infrastructure, the people and the culture to do it.

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    3 of 4 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Credit Card Provider

    5.0 — Ec3 provided call center services for a credit card provider. The team was responsible for contacting leads from different pipelines and converting them into loans. Read more
    Read 4 Reviews

    Industry Experience

    Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.

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    Select Industry to see insights

    Financial services IT Services Energy & natural resources Telecommunications

    View projects from:

    South Africa (3) Andorra (1) Australia (1)
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  • AtDesk247 Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Karachi, Pakistan

    Services provided

    35% Call Center Services
    35% Customer Service Outsourcing
    30% Back Office Outsourcing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    AtDesk247 is a Customer Service Center specializing in Contact Center Services, providing comprehensive inbound and outbound call handling, along with telephonic support. The company has received positive feedback, achieving a 30% sales uplift and handling 100% of inquiries within six months. Clients commend AtDesk247 for their commitment, punctuality, and effective project management, although initial training proved challenging.

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    1 of 1 Answering services reviews is 5 stars
    1 new review for Answering services in past 6 months
    Unknown avg. project cost

    Answering services Experience

    AtDesk247 has received overwhelmingly positive feedback for its answering services, with clients highlighting a 30% sales uplift and 100% inquiry handling within six months. Client reviews emphasize their commitment, punctuality, and effective communication, with 80% of reviewers noting improved response times. While initial training posed challenges, AtDesk247 demonstrated adaptability by rapidly mastering project specifics. Overall, they are regarded as a reliable partner in enhancing customer engagement and operational efficiency.

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    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Unknown avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Digital Marketing Company

    5.0 — AtDesk247 provides call center services for a digital marketing company. The team is responsible for handling inbound and outbound calls, email inboxes, and marketing channel communications. Read more
    Read 1 Review

    Industry Experience

    AtDesk247 has demonstrated strong capabilities in the Advertising & Marketing industry, as evidenced by their successful partnership with Burne and Royce Digital. Clients noted a 30% increase in sales and effective management of customer inquiries. Strengths include dedication, timely project execution, and robust communication. While initial training posed challenges, the team's commitment to understanding project needs and adapting quickly has been highlighted positively. This indicates that AtDesk247 is well-suited for service-based businesses seeking reliable support in marketing and customer engagement.

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    Select Industry to see insights

    Advertising & marketing
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  • Sound Telecom Logotype

    4.2 19 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Spokane, WA

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    25% Inbound appointment scheduling
    25% Virtual receptionist

    Sound Telecom is a company specializing in Contact Center Services, providing robust Inbound Call Center and Customer Support Services. Reviews highlight their quick response and professionalism, with 100% of clients noting satisfaction in these areas. However, a small number (approximately 33%) suggest improvements in general customer service. Their pricing structure varies, with clients indicating a preference for its value despite some cost concerns.

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    Reviews mention Professional

    Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.
    • Answering Services for Education Service
      5.0 Aug 12, 2017

      The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.

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    5 of 19 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Inbound Support for Business Services Company

    4.5 — Read more
    Read 19 Reviews

    Industry Experience

    Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.

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    Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

    Average Project Cost Breakdown

    Less than $10,000 (12) $10,000 to $49,000 (6)

    What Clients Have Said

    Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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  • Helplama Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Walnut, CA

    Services provided

    25% Call Center Services
    75% Customer Service Outsourcing

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Helplama specializes in providing customer support services, including managing communication channels such as emails, live chat, phone, and social media inquiries. The overall feedback highlights their efficiency in improving response times and customer satisfaction, as well as their organized project management and impressive agent retention. The client noted no areas for improvement, indicating high satisfaction with Helplama's services.

    See all 1 projects

    Industry Experience

    Helplama has demonstrated strong expertise in the eCommerce sector, particularly in enhancing customer support for digital consumer products. Client feedback highlights their organized processes, quick response times, and effective agent retention, resulting in improved customer satisfaction scores. The positive sentiment indicates a solid fit for companies within the eCommerce industry seeking efficient customer service solutions.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Helplama's overall cost-effectiveness and value for money. One CEO noted a significant improvement in customer service metrics and praised the company's organized processes and long-term agent retention, suggesting a strong return on investment. The feedback indicates that Helplama meets client needs efficiently, with no reported areas for improvement, highlighting their competitive pricing relative to the quality of service provided.
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  • JOYNO INC Logotype

    5.0 3 reviews
    $1,000+
    Undisclosed
    250 - 999
    Lapu-Lapu City, Philippines

    Services provided

    10% Call Center Services
    20% Content Marketing
    20% Email Marketing +4
    20% Social Media Marketing
    10% Back Office Outsourcing
    10% SMS Marketing
    10% Video Marketing

    Focus Areas

    25% Answering services
    50% Inbound appointment scheduling
    25% Virtual receptionist

    JOYNO INC is a marketing services company specializing in comprehensive digital marketing and content creation, including for platforms like YouTube, Facebook, and Instagram. With 100% positive feedback from clients highlighting their effective communication, company culture, and responsiveness, JOYNO INC has demonstrated significant success in elevating social media engagement and customer satisfaction.

    See all 3 projects

    Reviews mention Timely

    Clients have consistently praised JOYNO INC for their timely delivery and effective project management. One client noted that the management team not only met their timeline but completed work ahead of schedule, providing additional services at no extra cost. Feedback highlights the company's responsiveness and commitment to client needs, with one client stating they never missed a meeting and were always open to suggestions. Overall, the sentiment regarding timeliness is overwhelmingly positive.
    • Web Dev, SMM, Branding & Advertising for Tax Services Co
      5.0 Nov 25, 2024

      The Management team was spot on not only did they lay out a timeline on deliverables they actually finished ahead of time! They were super cooperative to all of my needs with amazing positive energy and enthusiasm. Not once did they make an excuse or miss a meeting to discuss any concerns.

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    1 of 1 Answering services reviews is 5 stars
    Less than $10,000 avg. project cost

    Answering services Experience

    JOYNO INC has received overwhelmingly positive feedback for their answering services, with 100% of clients expressing satisfaction. Reviewers frequently commend their responsiveness and the high quality of work, particularly in digital marketing. Notably, clients appreciate the personalized attention from the team, highlighting the accommodating nature of their CEO, Gino. The company culture is also praised for being respectful and engaging. Overall, JOYNO INC is recognized as a reliable partner that significantly impacts client engagement and social media growth.

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    1 of 1 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Comprehensive Digital Mktg Services for Wellness Company

    5.0 — JOYNO INC provides comprehensive digital marketing services for a wellness company. The team is responsible for creating and posting content on various platforms, including YouTube, Facebook, and Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have consistently praised JOYNO INC for their exceptional value for money and high-quality services. One client noted that they were 'blown away' by the quality of design work relative to cost, even suggesting the company could charge more. Another client emphasized their affordable monthly investment, stating that JOYNO INC exceeds expectations and delivers high-quality work. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and value provided by the company.
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  • DelonApps Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Lagos, Nigeria

    Services provided

    20% Call Center Services
    15% Corporate Training & Coaching
    15% Recruiting +8
    15% Staffing
    10% Customer Service Outsourcing
    5% Custom Software Development
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development
    3% HR Outsourcing
    2% Sales Outsourcing

    Focus Areas

    45% Answering services
    45% Virtual receptionist
    10% Inbound appointment scheduling

    DelonApps is a company specializing in Contact Center Services and Customer Support Services, particularly excelling in 24/7 call center solutions. Reviewers frequently commend DelonApps for their affordability, precision, and empathy, with 100% positive feedback highlighting their seamless project delivery and remarkable customer service. Approximately 50% of reviewers also emphasize their excellent communication and value for cost.

    See all 3 projects
    2 of 2 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Process Automation & Optimization for Engineering Company

    5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
    Read 2 Reviews

    Industry Experience

    DelonApps has demonstrated expertise across the Engineering, Information Technology, and Healthcare industries. In Engineering, they excelled at process automation and optimization, leading to improved productivity. In IT, their robust telesales and customer support solutions significantly enhanced operational efficiency. In Healthcare, their 24/7 call center services garnered excellent client feedback. Overall, sentiment across these sectors reflects strong performance, affordability, and reliable service delivery, making DelonApps a compelling choice for clients in these fields.

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    Select Industry to see insights

    Engineering Information technology Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
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    United States (2) Nigeria (1)
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  • Tech Fi Technologies Logotype

    4.9 12 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Gurugram, India

    Services provided

    45% Call Center Services
    25% Customer Service Outsourcing
    15% Content Moderation Services +2
    10% Sales Outsourcing
    5% Back Office Outsourcing

    Focus Areas

    45% Answering services
    40% Inbound appointment scheduling
    15% Virtual receptionist

    Tech Fi Technologies is a provider of comprehensive Call Center Services, including Inbound and Outbound Call Center, Telemarketing, and Customer Support Services. The company is praised for its efficiency, cost-effectiveness, and ability to establish rapport across multiple languages. 100% of reviewers highlight their impressive workflow and timely communication, with no areas for improvement noted.

    See all 12 projects

    Reviews mention Helpful

    Clients have expressed a positive sentiment towards Tech Fi Technologies, highlighting their helpfulness and expertise. One client noted, 'Mayank and his team member were very helpful, patient and provided their suggestions.' Additionally, the project was completed within a decent timeframe and met quality expectations. The client's overall satisfaction is evident, as they stated, 'Would highly recommend TechFi for such projects' and expressed interest in future collaborations.
    • Web Redesign for Software Development Company
      5.0 Oct 27, 2021

      We are happy with techFi’s approach towards providing solution. Mayank and his team member, both were very helpful, patient and provided their suggestions. There were many changes and iterations happened while working on project but they happily helped us achieving what we were looking for.

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    2 of 2 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Food & Beverage Company

    5.0 — Tech Fi Technologies provided call center services for a food and beverage company. Their work focused on reaching out to sales prospects. Read more
    Read 2 Reviews

    Industry Experience

    Tech Fi Technologies has demonstrated expertise in various industries including Software, Legal, Nonprofit, Healthcare, Real Estate, Consumer Products, and Human Resources. Clients report strong satisfaction with their web development and call center services, noting effective communication, timely delivery, and attention to client feedback. Particularly in sectors like Healthcare and Nonprofits, their impact is seen in enhancing user engagement. Overall, their strengths lie in project management, custom web solutions, and building long-term client relationships across multiple sectors.

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    Select Industry to see insights

    Software Legal Nonprofit Healthcare Real estate Consumer Products Human Resources Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (6) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Tech Fi Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients highlighted their competitive pricing, with one stating they charged a 'very fair amount not too high and not too low.' Another client emphasized their impressive efficiency and the quality of work delivered within budget. Overall, the sentiment reflects satisfaction with the balance of cost and quality, positioning Tech Fi as a strong choice for budget-conscious projects.
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  • RDI Corporation Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Cincinnati, OH

    Services provided

    30% Call Center Services
    25% IT Managed Services
    25% Market Research +2
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    67% Answering services
    33% Inbound appointment scheduling

    RDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.

    See all 1 projects

    Industry Experience

    RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.

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    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    What Clients Have Said

    Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.
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  • Physicians Answering Service Logotype

    4.8 8 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Portland, OR

    Services provided

    70% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    80% Answering services
    20% Inbound appointment scheduling

    Physicians Answering Service is a highly-regarded company offering Contact Center Services with a focus on after-hours call handling for medical practices. Reviewers consistently praise their reliability, responsiveness, and proactive communication, with over 90% noting their flexibility and efficiency in fielding calls. They excel in customer care services, offering personalized, friendly interactions, though some suggest improvements in message clarity during crisis situations.

    See all 8 projects

    Reviews mention Easy to work with

    Clients consistently report that Physicians Answering Service is easy to work with, highlighting their responsiveness and effective communication. One client noted, "They make it very easy to work with them," while another emphasized their quick response to needs with minimal effort required from their side. Overall sentiment reflects satisfaction with their approachability and professionalism, making collaboration seamless and efficient.
    • After Hours Call Support for Pediatric Medical Clinic
      5.0 Apr 22, 2020

      They make it very easy to work with them, so I don’t think there’s anything in particular that you need to do in order to be successful with them.

      Read Full Review
    • After Hours Call Services for Healthcare & Hospice Provider
      4.5 Apr 21, 2020

      They’re easy to work with. If you have any updates or changes, it just requires one email to the primary contact. They’re quick to respond to your needs.

      Read Full Review
    • Call Center Services for Youth Nonprofit Organization
      5.0 Mar 20, 2020

      They're very easy to work with and are very friendly to our staff. I haven't had any complaints and they've communicated very effectively.

      Read Full Review
    Read All Reviews
    6 of 8 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Virtual Receptionist Services for Retina Clinic

    5.0 — Physicians Answering Service provides after-hour answering services for a retina clinic. The team transfers calls to doctors who are on-call. They also take over when their client leaves the office Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (4) Less than $10,000 (1)

    What Clients Have Said

    Clients generally perceive Physicians Answering Service as providing good value for money, with costs ranging from $2,400 to $50,000 depending on the engagement. Feedback highlights their reliability and responsiveness, with one client noting, 'They’re always willing to do whatever we need,' while another stated, 'I’m happy with them and we’ve stuck with them for over a decade.' Overall, clients appreciate the service's flexibility and consistency, indicating a strong satisfaction with the pricing relative to the quality provided.
    Read All Reviews

    View projects from:

    Portland, Oregon (6) Hillsboro, Oregon (1) Clackamas, Oregon (1)
    View Profile
  • Westpark Communications Logotype

    4.8 4 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Spring, TX

    Services provided

    25% Call Center Services
    40% Customer Service Outsourcing
    25% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    64% Answering services
    18% Inbound appointment scheduling
    18% Virtual receptionist

    Westpark Communications is a professional Contact Center Services provider specializing in Inbound Call Center, Customer Support Services, and Customer Care Services. They are praised for their excellent communication, attention to detail, and ability to enhance call structures, with approximately 75% of reviewers highlighting their positive impact on customer relationships. However, there are minor concerns about agent turnover affecting response times.

    See all 4 projects
    2 of 4 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Air Purification Solution Company

    5.0 — Westpark Communications was hired to replace a call center that wasn't performing. The team is now the customer service center, communicating with customers, tracking shipments, and assisting with Read more
    Read 4 Reviews

    Industry Experience

    Westpark Communications has demonstrated expertise across diverse industries, particularly in Consumer Products and Real Estate. Feedback highlights their strengths in customer service, effective communication, and innovative solutions. Clients in Consumer Products commend their ability to enhance operational efficiency and revenue, while those in Real Estate appreciate their professionalism and personalized service. Overall, the sentiment is positive, with strong recommendations for businesses seeking reliable call center and back office support.

    Read All Reviews

    Select Industry to see insights

    Consumer Products Real estate

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Westpark Communications' pricing, describing it as reasonable compared to competitors. One client noted spending approximately $100,000 over several years while feeling the value received was significant, particularly in customer service performance. Another client highlighted an hourly billing structure that effectively saved them around $500 monthly, indicating a strong return on investment. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance of quality service and competitive pricing.
    Read All Reviews

    View projects from:

    Tampa, Florida (1) Austin, Texas (1) Burlington, Vermont (1) San Diego, California (1)
    View Profile
  • Telecom, Inc. Logotype

    5.0 2 reviews
    $1,000+
    $25 - $49 / hr
    50 - 249
    Oakland, CA

    Services provided

    24% Call Center Services
    60% Customer Service Outsourcing
    16% Sales Outsourcing

    Focus Areas

    33% Answering services
    67% Inbound appointment scheduling

    Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement.

    See all 2 projects

    Industry Experience

    Telecom, Inc. has garnered positive feedback in the Energy & Natural Resources and Manufacturing sectors. Clients from the Energy industry appreciated the company's proactive communication and client service, achieving expected sales outcomes. In Manufacturing, Telecom excelled in managing customer service operations, significantly enhancing customer experience and contributing to sales growth. Overall, their strengths lie in effective communication, quality training, and adaptability, making them a suitable partner for companies focused on customer service and sales enhancement.

    Read All Reviews

    Select Industry to see insights

    Energy & natural resources Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Telecom, Inc.'s competitive pricing and overall value for money. One client noted their decision was influenced by Telecom's willingness to offer flexible payment terms, while another emphasized their rates as favorable for high-quality service. The positive sentiment is reinforced by comments on Telecom's effective communication and the agents' ability to enhance customer experience, contributing to unexpected sales growth. Overall, clients appreciate the balance of cost and quality in Telecom's services.
    Read All Reviews
    View Profile
  • Relay Human Cloud Logotype

    5.0 3 reviews
    Undisclosed
    < $25 / hr
    250 - 999
    Farmers Branch, TX

    Services provided

    10% Call Center Services
    10% Back Office Outsourcing
    10% Customer Service Outsourcing +8
    10% HR Outsourcing
    10% PEO/Employee Leasing
    10% Recruiting
    10% Recruitment Process Outsourcing
    10% Sales Outsourcing
    10% Staffing
    5% Employer of Record (EOR) Services
    5% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    34% Answering services
    33% Inbound appointment scheduling
    33% Virtual receptionist

    Relay Human Cloud is a company specializing in staff augmentation services, providing skilled remote professionals across various industries. Reviews consistently highlight their effective communication, seamless integration into existing teams, and significant enhancement of productivity, with no areas for improvement noted. Approximately 100% of reviewers commend their capacity to align with company values and offer cost-effective solutions, making them a valuable partner.

    See all 3 projects

    Industry Experience

    Relay Human Cloud has demonstrated expertise across various industries, notably in Energy & Natural Resources, Business Services, and Real Estate. Clients commend their skilled professionals for enhancing productivity and reducing labor costs through effective staff augmentation. In Energy, they facilitated complex accounting processes, while in Business Services, they drove significant operational efficiency. In Real Estate, Relay's support allowed teams to effectively manage workloads and improve client relationships. Overall, feedback across industries reflects strong satisfaction with Relay's responsiveness, communication, and value for cost.

    Read All Reviews

    Select Industry to see insights

    Energy & natural resources Business services Real estate

    Average Project Cost Breakdown

    $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently highlight Relay Human Cloud's competitive pricing and strong value for money. One reviewer noted that their pricing fit well within budget while providing dedicated accounting support, leading to increased productivity. Another emphasized the company's ability to augment local teams at a fraction of local costs, attributing significant productivity gains to Relay's services. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of the services provided.
    Read All Reviews
    View Profile
  • CALLINNOV Logotype

    5.0 1 review
    $25,000+
    < $25 / hr
    50 - 249
    Oulad Bouʼabid, Morocco

    Services provided

    30% Call Center Services
    55% Customer Service Outsourcing
    15% Back Office Outsourcing

    Focus Areas

    33% Answering services
    34% Virtual receptionist
    33% Inbound appointment scheduling

    CALLINNOV is a Contact Center Services company specializing in Outbound Call Center and Telemarketing Services. Reviews reflect a generally positive experience, with clients noting a 5% lead generation rate and a 50% lead conversion rate. Feedback highlights their reactive partnership approach and effective account management.

    See all 1 projects
    1 of 1 Call Center Services reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Headset Manufacturing Company

    5.0 — CALLINNOV provided call center services for a headset manufacturing company. The team was tasked with supporting the client's outbound calls and generating leads. Read more
    Read 1 Review

    Industry Experience

    CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.

    Read All Reviews

    Select Industry to see insights

    Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.
    Read All Reviews
    View Profile
  • Gabtech Global LLC Logotype

    4.8 3 reviews
    Undisclosed
    < $25 / hr
    50 - 249
    Peoria, AZ

    Services provided

    15% Call Center Services
    40% Customer Service Outsourcing
    15% Back Office Outsourcing +2
    15% Finance & Accounting Outsourcing (FAO)
    15% Staffing

    Focus Areas

    45% Answering services
    30% Inbound appointment scheduling
    25% Virtual receptionist

    Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently commend Gabtech Global LLC for delivering high-quality work, particularly in staff augmentation and employee recruiting. One client noted their 'amazing job' in recruitment, resulting in 'very successful' outcomes and an 'easy' workflow. Another highlighted improvements at reduced costs due to Gabtech's friendly and supportive team, emphasizing their responsiveness and cooperative engagement. Overall, the sentiment reflects strong satisfaction with Gabtech's performance and professionalism.
    • Recruitment & Bookkeeping Services for Home Care Agency
      4.5 Oct 5, 2022

      Both roles have resulted in improved results at reduced costs compared to results accomplished by previous employees. Staff has been friendly, supportive, inquisitive and results oriented.

      Read Full Review
    Read All Reviews

    Industry Experience

    Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.

    Read All Reviews

    Select Industry to see insights

    IT Services Healthcare

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
    Read All Reviews
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp
2 Hugo Inc.
3 Simply Contact
4 Helpware CX
5 Remote CoWorker
6 Big Outsource
7 LimTC
8 Blue Valley Marketing
9 Fusion CX
10 Welsend
11 Boldr.
12 Valoris Center
13 XACT
14 A-SALES AB
15 Hit Rate Solutions

List of the Best Answering Services Companies

  1. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    25% Call Center Services
    50% Answering services
    75% Other
    View Profile Visit Website
  3. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Warszawa, Poland

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    30% Call Center Services
    100% Answering services
    70% Other
    View Profile Visit Website
  4. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    20% Call Center Services
    65% Answering services
    80% Other
    View Profile Visit Website
  5. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Call Center Services
    33% Answering services
    90% Other
    View Profile Visit Website
  6. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    20% Call Center Services
    35% Answering services
    80% Other
    View Profile Visit Website
  7. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    37.5/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    15% Call Center Services
    50% Answering services
    85% Other
    View Profile Visit Website
  8. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    34.6/40.0
    17.2/20 Reviews
    9.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  9. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Canton, OH

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    40% Call Center Services
    60% Answering services
    60% Other
    View Profile Visit Website
  10. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    30% Call Center Services
    70% Answering services
    70% Other
    View Profile Visit Website
  11. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.6/40.0
    16/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  12. Valoris Center Logotype

    Valoris Center

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania

    Ability to deliver

    33.3/40.0
    17.6/20 Reviews
    8.2/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    50% Call Center Services
    57% Answering services
    50% Other
    View Profile Visit Website
  13. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    35.5/40.0
    16.4/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    45% Call Center Services
    30% Answering services
    55% Other
    View Profile Visit Website
  14. A-SALES AB Logotype

    A-SALES AB

    $1,000+
    < $25 / hr
    50 - 249
    Ed, Sweden

    Ability to deliver

    38.9/40.0
    19.8/20 Reviews
    10/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    10% Call Center Services
    50% Answering services
    90% Other
    View Profile Visit Website
  15. Hit Rate Solutions Logotype

    Hit Rate Solutions

    $1,000+
    < $25 / hr
    50 - 249
    Chicago, IL

    Ability to deliver

    35.4/40.0
    16.6/20 Reviews
    9.5/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    45% Call Center Services
    50% Answering services
    55% Other
    View Profile Visit Website
  17. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Hatboro, PA

    Ability to deliver

    35.7/40.0
    18/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Call Center Services
    30% Answering services
    70% Other
    View Profile Visit Website
  18. Answering Service Care Logotype

    Answering Service Care

    Undisclosed
    Undisclosed
    50 - 249
    Margate, FL

    Ability to deliver

    32.4/40.0
    15.8/20 Reviews
    7.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    60% Call Center Services
    75% Answering services
    40% Other
    View Profile Visit Website
  19. WOW24-7 Logotype

    WOW24-7

    $1,000+
    < $25 / hr
    50 - 249
    Afton, WY

    Ability to deliver

    34.9/40.0
    18/20 Reviews
    7.1/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    25% Call Center Services
    90% Answering services
    75% Other
    View Profile Visit Website
  21. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Manila, Philippines

    Ability to deliver

    35.9/40.0
    18.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website
  22. Intelemark Logotype

    Intelemark

    $1,000+
    < $25 / hr
    50 - 249
    Scottsdale, AZ

    Ability to deliver

    33.9/40.0
    15.8/20 Reviews
    9.7/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    50% Call Center Services
    50% Answering services
    50% Other
    View Profile Visit Website
  23. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    31.9/40.0
    16.6/20 Reviews
    7.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  24. BPO Hive LLC Logotype

    BPO Hive LLC

    $5,000+
    < $25 / hr
    50 - 249
    Cairo, Egypt

    Ability to deliver

    36.3/40.0
    17.8/20 Reviews
    10/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    30% Call Center Services
    45% Answering services
    70% Other
    View Profile Visit Website
  25. Outsource and Save Logotype

    Outsource and Save

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Los Angeles, CA

    Ability to deliver

    31.6/40.0
    17/20 Reviews
    10/10 Clients & Experience
    4.7/10 Market Presence

    Service focus

    35% Call Center Services
    45% Answering services
    65% Other
    View Profile Visit Website
  26. VSynergize Logotype

    VSynergize

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Westborough, MA

    Ability to deliver

    31.6/40.0
    15/20 Reviews
    9.5/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    40% Call Center Services
    50% Answering services
    60% Other
    View Profile Visit Website
  27. CanadaDirect Logotype

    CanadaDirect

    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Ability to deliver

    31.6/40.0
    16.2/20 Reviews
    8.8/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    52% Call Center Services
    100% Answering services
    48% Other
    View Profile Visit Website
  28. IdeasUnlimited Logotype

    IdeasUnlimited

    $1,000+
    < $25 / hr
    50 - 249
    Sugar Land, TX

    Ability to deliver

    38.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    20% Call Center Services
    33% Answering services
    80% Other
    View Profile Visit Website
  29. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    10% Call Center Services
    70% Answering services
    90% Other
    View Profile Visit Website
  30. AnswerForce Logotype

    AnswerForce

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Portland, OR

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    8.3/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    70% Call Center Services
    45% Answering services
    30% Other
    View Profile Visit Website

Latest Answering Services Articles

See all articles
How to Build a Budget for Call Center Services [With Template] cover image

How to Build a Budget for Call Center Services [With Template]

Updated December 3, 2025
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
Guide to Call Center Outsourcing cover image

Guide to Call Center Outsourcing

Updated December 18, 2024
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
How To Hire a Call Center in 4 Steps cover image

How To Hire a Call Center in 4 Steps

Updated December 18, 2024
Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

Answering Service Company FAQs

Looking for an answering service company but not sure where to start? We've put together answers to the most common questions businesses ask when searching for a trusted partner. This FAQ covers what you need to know before hiring an answering service company, from pricing and services to results and red flags.

Clutch evaluates providers that offer professional call-handling support twice a year based on a proprietary methodology. The top answering services companies for Fall 2025 include:

  1. SupportYourApp

  2. Simply Contact

  3. Hugo Inc.

  4. Helpware CX

  5. Remote CoWorker

  6. LimTC

  7. Big Outsource

  8. Blue Valley Marketing

  9. Fusion CX

  10. Welsend

  11. XACT

  12. Boldr.

  13. A-SALES AB

  14. Valoris Center

  15. MarKam Solutions

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