Call Center Companies & Agencies
Demand for call center services has skyrocketed in recent years due to the acceleration of the e-commerce market and digital transformation. Call centers have paved the way for new opportunities to connect with customers, gain crucial market insights, and drive sales. Customers expect a lot from businesses nowadays, and the price for failing to provide top-notch service and support can cost more than your company’s reputation.
There are various types of call center services that work wonders for different needs and goals; there are answering services , sales outsourcing, and virtual reception just to name a few. Investing in first-class call center services can be the key competitive differentiator that businesses can leverage to strengthen customer relationships.
Call centers fall under the massive umbrella of business process outsourcing, and they are dedicated to handling incoming and outgoing calls on behalf of companies. They are specialists in the field of customer calls, dedicated to providing great customer services and experiences.
These companies are equipped with the knowledge and tools needed to efficiently manage support requests on phone lines and other digital channels. Businesses can expect to have access to services such as:
- Customer Support and Services: Solving customer issues and concerns over the phone or through channels such as emails, live chat, and social media. Customer service refers to the assistance offered before and after purchasing from the company. Meanwhile, customer support focuses on providing specific technical assistance with products or experiences. Both are equally crucial to maintaining positive relationships with customers.
- Inbound Call Services: Solutions aimed at handling, managing, and resolving incoming calls. Typically, calls are queued on a system and representatives are assigned to assist customers accordingly. Inbound call services include anything from order processing to technical support.
- Outbound Call Services: Solutions focused on making outbound phone calls or outreach to prospective customers. Agents trained for outbound calls specialize in lead generation, sales, and feedback gathering. Outbound call services use specialized dialing systems to efficiently track contacts and call records.
- Multichannel Support: Customer-facing communications and support services handled across various channels like email, SMS/MMS messaging, and social media. Multichannel support is a result of the consumer market’s evolution, expanding business reach and providing customers with accessible options.
- Back-Office Support:Encompasses services not directly involved with customer-facing initiatives. Most call center companies offer back-office support to help businesses organize customer data, ensure seamless function, and improve customer service.
5 Benefits of Call Center Services
- Helps scale business growth and maximize sales opportunities
- Improves customer satisfaction and loyalty
- Access to knowledgeable professionals and state-of-the-art tools
- Provides invaluable data-driven insights on customer behavior
- Invaluable competitive advantage to win over customers
What to Consider When Hiring a Call Center
Call center services encompass a vast array of disciplines and fields, so it can be difficult to narrow down and find the perfect service provider for your business. Knowing what factors to weigh and look out for can help you choose a partner that aligns with your objectives. Below are the main factors businesses should assess.
5 Factors to Consider
- Ranges of Services Offered
- Tools and Infrastructure
- Cost
- Legal Considerations
- Location and Language
Ranges of Services Offered
Investing in call center services is an exciting milestone for any business, so it's crucial to find a provider that offers the specific services you need. Check what services they specialize in and inquire about how they tailor their services to meet unique requirements. Ensure they have a good track record in the expertise you need by carefully assessing their company profiles and client testimonials.
Tools and Infrastructure
Call center services need specialized software and systems to ensure optimal operational performance. Providers should be equipped with modern tools for managing interactions and seamlessly integrating services across different channels. They should have dedicated technologies such as customer relationship management (CRM), interactive voice response systems (IVR), and automatic call distributed systems. In addition to those, ensure they have strong cyber security measures in place especially since they are handling sensitive customer data.
Cost
Call center services play essential roles in helping businesses generate sales but it’s not a cheap investment. Setting up systems and equipment, training agents, and other miscellaneous costs. When searching for a reliable call center provider, ensure they're pricing model or structure works for your resources. They should be upfront and transparent with their fees. Be vigilant of any hidden costs and immediately ask if there are additional fees.
Legal Considerations
Certain industries and markets require strict compliance with regulations and laws; this is typically the case for companies in the finance and medical industries. Search for a call center provider that has experience in your industry and has a good record of complying with relevant regulations. Ensure their service level agreements (SLA) cover data privacy measures, confidentiality clauses, and liability conditions.
Location and Language
When hiring a call center service provider, geographic location should be heavily considered. Determine whether you need a nearshore or offshore partner for your business because whichever option has its pros and cons.
Search For a Partner With The Right Expertise
There are various types of call center services for different goals and functions. Understanding each expertise can help you shortlist potential service providers and narrow your search. Here are your choices depending on your company’s requirements and objectives:
- Answering Services: The most common service offered by many call center providers and it focuses on handling incoming calls on behalf of the business. It typically involves answering basic inquiries and operating even outside regular business hours. Answering services is crucial to ensuring customers know that the business is always easily accessible, helping boost overall customer satisfaction.
- Appointment Setting: Focuses on scheduling meetings and appointments with contacts on behalf of the company. Appointment setting services often align with sales functions and lead generation. This service requires great organizational skills, ensuring there are no scheduling conflicts and that appointments are rescheduled accordingly if necessary.
- Inbound Appointment Setting:A form of appointment setting service that mainly oversees incoming calls specifically reaching out to schedule appointments with the business.
- Lead Generation: A type of outbound call center service, lead generation involves identifying, reaching out, and nurturing potential leads for the business. It involves tactics such as prospect identification, lead qualification, data collection, and cold calling. This service helps expand the company’s sales pipeline and save costs by targeting highly qualified leads.
- Order Processing:Handling the whole operation of taking, processing, and fulfilling customer orders through phone lines or other communication channels. Agents are specially trained with order entry, payment processing, cross-selling, and order tracking. It aims to ensure a seamless ordering experience to reduce the burden on in-house operations.
- Sales Outsourcing: Call center services that primarily revolve around sales functions, managing sales pipelines and processes on behalf of the company. Sales outsourcing leverages solutions such as account management, lead qualification, direct sales, and sales strategy development.
- Telemarketing: An outbound call center service that focuses on making calls to potential customers to promote a business’s products or services. There are also different subtypes of telemarketing services — B2C telemarketing, B2B telemarketing, and scripted and conversational telemarketing.
- Third Party Verification (TPV): Focuses on verifying the authenticity and accuracy provided by customers to businesses during transactions. TPV is often part of regulatory compliance for certain sectors, especially in confirming the consent for big financial transactions.
- Virtual Receptionist: A form of remote call center and administrative support that focuses on answering typical receptionist functions such as answering calls, managing appointments, and taking messages on behalf of the business. They are usually the first point of contact for customers, and it involves redirecting or transferring calls to trained professionals and departments.
5 Questions to Ask a Call Center
1. Can you describe your quality control and assurance processes?
Quality assurance is a key part of ensuring that customer interactions are aligned with business goals. The purpose of QA is to identify performance problems and improve quality standards. When discussing with a potential service provider, ask more about their quality control assurance and control approach; what key metrics they monitor, how they evaluate agent’s performance, and how they coach their staff.
2. How do you handle customer complaints and escalations?
Customer complaint resolution is a big part and challenge for call center operations. By asking how they handle escalations, you gain insights into how they tailor their solutions and processes for handling difficult situations. You can ask additional questions like an example of their step-by-step approach or tactics.
3. What tools do you use for your services?
Over the recent years, new specialized software and tools have changed the way call center services operate. From managing contact information and deadlines to tracking operational performance and reporting, there are a ton of software solutions available. Asking what technologies they use gives you a better understanding of their operations and efficiency.
4. How do you handle seasonal and unexpected demand surges?
Just like with sales, call volume demand has its highs and lows. There will be unexpected or seasonal surges that can impact services, so it's crucial to partner with a call center provider that ensures scalable solutions. Understanding how they pivot and adjust to unexpected demand surges gives reassurance that they can offer consistent high-quality services at all times.
5. Can you tell us more about your approach to training agents to represent businesses accurately?
Every business has its unique approach to connecting and communicating with customers; and it’s important that when you hire a call center provider, they know how to tailor their services to match your business. This question helps you assess how they train their agent to represent your brand accurately and provide crucial knowledge that can help them support customers. This measures their capacity to understand your brand and see their commitment to your business.
How Much Do Call Center Services Cost?
Call center services offer a lot of benefits for businesses, helping position them for sustainable long-term growth. It’s not a small investment but it pays big dividends in helping companies scale efficiently.
Most call center projects reviewed on Clutch sit below $10,000. The average cost of hiring a call center company on Clutch is less than $25 per hour; it’s worth noting that the average cost in the United States is higher.
Call center operations differ from one case to another. Factors such as the type of services, the volume of calls, and the number of languages required are all common factors that impact the price tag.
Shortlist Agencies by Industry Experience
Call services for different industries should be tailored to meet their specific needs and adjust to the unique market nuances. When searching for an ideal call center provider, ensure they have extensive industry experience so they can help you navigate through industry-specific nuances.
Call Center Services for Information Technology
Call center services in the information technology space focus on providing more technical support such as troubleshooting and issue resolution. Agents specializing in this market are equipped with crucial technical knowledge that can help them easily guide customers over the phone. They focus on providing immediate assistance to ensure customer satisfaction.
Call Center Services for Business Services
In the the financial services sector have processes and protocols designed to handle sensitive financial data. Service providers in the space are knowledgeable on key topics such as banking, investment, and insurance. They emphasize the importance of security and accuracy to comply with financial regulations and laws.
Call Center Services for Medical & Healthcare
Call center services in the medical and healthcare industry play a big role in patient care, focusing on handling sensitive patient information, answering healthcare-related inquiries, scheduling patient appointments, and ensuring patient satisfaction. Their empathy and care are important to improving patient experience.
Call Center Services for Consumer Products & Services
As for companies in the consumer products and services market, call center services revolve around handling customer inquiries, order processing, and managing return requests. They are responsible for after-sales support, ensuring customers have a positive relationship with the brand.
Evaluating Services
It’s natural for business owners to expect results for their investments. Keeping a close eye on key performance indicators (KPIs) is paramount to gaining critical insights into a provider’s performance and identifying areas requiring improvement. Here are some key figures you need to monitor:
- First Call Resolution (FCR): Measures the performance of the call center for resolving customer concerns on the first call. FCR is a major KPI that reflects the effectiveness of its services, impacting customer satisfaction.
- Average Handle Time (AHT): Gauges the average length of a customer’s call, including hold time, talk time, and anything else the agents need to accomplish after the call. It’s important to maintain a quick AHT without compromising the quality of the service.
- Customer Satisfaction Score (CSAT): A scaling method that measures customer satisfaction with the call service they received. High and consistent CSAT means that customers are pleased with the overall service.
- Abandonment Rate: The percentage of callers who hang up the call before they’re answered by an agent. A high abandonment rate is a bad sign that wait times are frustrating customers.
- Agent Utilization Rate: The percentage that reflects the time agents spend on calls compared to being idle. It’s important for call centers to strike a balance of maintaining a high average agent utilization rate without overworking agents.
- Cost per call: The KPI that measures the total cost incurred by the call center provider divided by the volume of calls they’ve handled. It’s a crucial metric to determine their cost-efficiency and return on investment (ROI).
Businesses can assess these metrics by conducting customer surveys, operational audits, regular performance reviews, and benchmarking against industry standards.
Browse through Clutch’s data-driven directory to find and connect with the ideal call center partner for your business. Search for a service provider that meets your needs and understands your goals to unlock the benefits of call center services.
Clutch is a trusted B2B marketplace that provides in-depth client reviews that help companies like you find the right service provider. Each Clutch profile showcases portfolio items, case studies, and more information about a call center company’s services.
Clutch’s team collects reviews through phone or a comprehensive online form before sorting them based on recency and quality, which factors into a company’s presence on directories. Take your time reading through verified reviews on Clutch to confidently choose the right app marketing agency.
Trusted by Thousands of Businesses Worldwide
Clutch empowers better business decisions as the leading marketplace of B2B service providers. Our in-depth and verified client reviews detail each project from start to finish, helping businesses looking to procure services, narrow down their list of potential business partners quickly and confidently.
With access to information such as how much a service provider charges for their services, how they communicate, and the results of the project, you can feel confident that you’ve found the right software development company for your project.
The verification process seeks to establish proof of connection between the reviewer and their own organization, as well as the collaboration they’re reviewing. By verifying the identity of the reviewer and confirming their connection to the project, Clutch is able to confirm that there is no conflict of interest and that the project took place. Buyers can easily identify verified reviews by the check mark in the bottom right corner of the review card. You can learn more about the review verification process here.
Call Center Expertise
Call centers on Clutch are highly skilled and vetted. They have necessary credentials such as Certified Customer Service Professional, Certified Client Service Specialist, and other industry-specific certifications. Their specialization extends to different channels, types of call center solutions, and strategies.
In addition to review rating, you can view awards, portfolio of past work and clients and industry recognitions. Clutch verification also provides an additional layer of data to help you make the right purchasing decision which goes into business details and payment and legal filings. If you found a business on clutch, you can feel confident in your B2B purchasing decision.
8,188 Companies
Contact Center Outsourcing Service Providers
Sponsored
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Dedicated
Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.-
Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
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Digital Marketing, SMM & SEO for Software Solutions Company
5.0 Dec 8, 2023What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
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$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingSee all 46 projectsHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
Reviews mention Great project management
Clients consistently commend Helpware for their exceptional project management capabilities. One client highlighted their adaptability to evolving software needs, noting the impressive leadership and project management teams. Another client praised their proactive communication and structured performance reviews, which facilitated course corrections. Additionally, Helpware's ability to meet deadlines and deliver on expectations was frequently mentioned, reinforcing a strong sentiment of satisfaction across multiple engagements.-
Customer Support Services for Grocery Delivery Company
5.0 May 1, 2023On point and timely. Near seamless. The leadership team has taken our current processes, learned them quickly, and trained the new teammates. Leadership provides additional up-training when needed, and they’re open to weekly meetings with our core leadership team to make sure we align on any changes in workflow.
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Video Labeling For IoT Company
5.0 Oct 3, 2022Helpware excels at project management. We use Lucid for project management. Helpware has done an excellent job of adapting to those changes, which is a testament to how great their leadership and project management teams are.
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BPO for Meditation App Business
5.0 Nov 9, 2020Their project management is excellent. At first, they hosted weekly sessions with our stakeholders where they would present how they were performing against the metrics. We did that for about six months, and they now present a biweekly review. The team is very specific about performance, and in those sessions, we can course-correct things that aren’t working.
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Social Media Management for Author
5.0 Feb 26, 2019They have the best project management of any team I’ve ever worked with. They have a fantastic response time, often getting back to me before the end of the workday or the very next morning. We have regular meetings, often over video conference.
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Project & Customer Support for MSP Company
5.0 Sep 28, 2018The project manager did a great job and was very outgoing. We provided training on our software system, and they jumped right in and learned quickly. Even though they’re based outside the US, we were in contact with this person daily. They logged their tickets, their time, and what they were working on. They were in constant communication with key members of our team throughout the day.
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17 of 21 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 21 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read moreWas this helpful?
Industry Experience
Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
Read All ReviewsSelect Industry to see insights
Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry AutomotiveWas this helpful?
More responsive than most other service providers
Get in TouchHelpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSee all 9 projectsSelect VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.
0 of 1 reviews is 5 stars$10,000 – $49,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent reviews of Select VoiceCom highlight a strong alignment of company values and a well-organized, communicative team. Clients praised their personalized approach, responsiveness, and ability to source and hire talented individuals effectively. One client noted their impressive project management, with timely responses and openness to suggestions. Overall, sentiment is highly positive, with no reported areas for improvement in the last six months.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.Was this helpful?
More responsive than most other service providers
Get in TouchSelect VoiceCom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosedFreelancer
Services provided
20% AI Agents20% CRM Consulting and SI20% Generative AI +2 services20% Sales Outsourcing20% Search Engine OptimizationSEO services firm Level One was founded in 2025. The company focuses on Search Engine Optimization and CRM consulting and SI.
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$10,000+$25 - $49 / hr50 - 249
Services provided
10% Call Center Services10% AI Agents10% AI Development +7 services10% Application Management & Support10% Custom Software Development10% Customer Service Outsourcing10% Data Annotation Services10% Mobile App Development10% Robotics Process Automation10% Web DevelopmentPlanetGlobe is a custom software development company. Their team is based in Mysore, India and offers Custom Software Development and Web Development.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Wilmington, DEServices provided
25% Call Center Services55% Customer Service Outsourcing15% Back Office Outsourcing +1 service5% Data Annotation ServicesSee all 77 projectsSupportYourApp is a comprehensive customer support company that specializes in Contact Center Services, providing 24/7 Customer Support Services through Inbound and Outbound Call Center operations. Reviews highlight their adaptability, professionalism, and ability to manage high ticket volumes efficiently. Approximately 70% of reviews commend their proactive communication and the value for cost they offer, with no significant areas for improvement noted.
11 of 12 reviews are 5 stars1 new review for Call Center Services services$200,000 – $999,999 avg. project costRead 12 Recent ReviewsReviewed 12 times in the past 6 months
Recent client feedback for SupportYourApp has been overwhelmingly positive, highlighting their reliability and proactive support. Clients noted exceptional responsiveness, with one praising their team for maintaining operations during challenging conditions in Kyiv. Specific successes included improved customer satisfaction and effective issue resolution. However, some clients suggested enhancing the proactiveness of project managers. Overall, the sentiment reflects strong satisfaction with the quality of service and the team's ability to adapt to client needs.Was this helpful?
Industry Experience
SupportYourApp has demonstrated strong expertise across various industries, including eCommerce, Financial Services, Education, and Healthcare. Clients commend their adaptability, responsiveness, and ability to maintain high customer satisfaction. Industries such as Gaming and Non-profit emphasized the provider's proactive support and effective communication. Overall, feedback highlights SupportYourApp’s capacity for scaling operations, technical proficiency, and integration into existing workflows, making them a suitable partner for companies seeking customer support solutions in diverse sectors.
Read All ReviewsSelect Industry to see insights
Non-profit Information technology Consumer Products eCommerce Retail HVAC Healthcare Telecommunications Arts, entertainment & music Research Transportation Other Industry Social Networking Hospitality & leisure Business services Gaming Software Education IT Services Financial services Manufacturing Fitness Wellness & Fitness Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, clients express satisfaction with SupportYourApp's cost-effectiveness and value for money. Many reviewers highlighted that the pricing fits within their budgets while delivering high-quality service. For instance, one client noted, 'Good value for cost' and another emphasized the 'excellent quality of candidates.' Positive sentiments regarding the ROI were also echoed, with measurable outcomes demonstrating improved customer satisfaction and response times. Clients appreciate the balance of affordability and quality in the support received.Was this helpful?
More responsive than most other service providers
Get in TouchSupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
30% Call Center Services40% Back Office Outsourcing30% Customer Service OutsourcingSee all 11 projectsHelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.
8 of 8 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Property Management Company
5.0 — HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms. Read moreWas this helpful?
Industry Experience
HelpSquad has demonstrated strong expertise across various industries, including Real Estate, Advertising & Marketing, Medical, Manufacturing, and Education. Clients noted exceptional communication and timely project delivery, leading to significant improvements in customer service efficiency, lead generation, and operational cost savings. Overall sentiment is positive, highlighting HelpSquad's adaptability and responsiveness, making them a suitable partner for businesses seeking comprehensive customer support solutions.
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Real estate Education Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.Was this helpful?
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$1,000+< $25 / hr50 - 249Tunis, TunisiaServices provided
40% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% Sales OutsourcingSee all 17 projectsBusiness & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.
9 of 9 Call Center Services reviews are 5 stars9 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 9 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for AI-Powered Platform
5.0 — Business & Services Solutions provides call center services for an AI-powered platform. The team has taken the time to understand the client's software functionality, customer personas, use Read moreWas this helpful?
Industry Experience
Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
Read All ReviewsSelect Industry to see insights
Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently report that Business & Services Solutions offers excellent value for their cost, with many noting that the pricing aligns well with their budgets. Specific feedback highlights a strong cultural fit and the company's commitment to understanding client needs, enhancing the perceived value. For instance, one client appreciated how the services allowed for a significant reduction in unresolved tickets, demonstrating efficiency and effectiveness. Overall, the sentiment towards the company's pricing and value proposition is overwhelmingly positive.Was this helpful?
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UndisclosedUndisclosedFreelancer
Services provided
20% Branding20% Direct Marketing20% Pay Per Click +2 services20% Sales Outsourcing20% Search Engine OptimizationBased in Kozhikode, India, dheeraj manoj is a small branding company. Their services include Branding and Direct Marketing.
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Undisclosed< $25 / hr50 - 249Dallas, TX
Services provided
10% Call Center Services45% Back Office Outsourcing45% Customer Service OutsourcingBack Office Outsourcing company Pine Healthcare Pvt Ltd is in Dallas, Texas. They focus on Back Office Outsourcing and Customer Service Outsourcing and were launched in 2018.
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UndisclosedUndisclosedFreelancer
Services provided
20% Call Center Services20% Business Consulting20% Customer Service Outsourcing +2 services20% Recruiting20% StaffingHappyLeaf Support is a Business Consulting company. The small Owensboro, Kentucky-based team focuses on Business Consulting and Call Center Services. The agency was launched in 2025.
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UndisclosedUndisclosedFreelancer
Services provided
20% Call Center Services20% Business Consulting20% Customer Service Outsourcing +2 services20% Digital Strategy20% Social Media MarketingElevate Contact Solutions is a Digital Strategy company. The Cape Town, South Africa-based team specializes in Digital Strategy and Social Media Marketing.
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$5,000+UndisclosedFreelancer
Services provided
20% Call Center Services50% Back Office Outsourcing20% Business Consulting +1 service10% AccountingCorporate Receivables Solutions is a Back Office Outsourcing company. Their team is headquartered in London, England and focuses on Back Office Outsourcing and Business Consulting.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Davao City, PhilippinesServices provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSee all 10 projectsSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Reviews mention Timely
Clients express a highly positive sentiment regarding the timeliness of Six Eleven Global Services. They consistently deliver responses promptly, addressing requests and feedback with diligence. One client noted, 'Six eleven always replies on time,' highlighting their effective communication and commitment to meeting deadlines. The team's ability to maintain project accuracy over 95% further underscores their reliability in timely execution, reinforcing their reputation for professionalism and responsiveness.-
BPO Services for Logistics & Supply Chain Company
5.0 Apr 25, 2023Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem.
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1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read moreWas this helpful?
Industry Experience
Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.
Read All ReviewsSelect Industry to see insights
Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & FitnessWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.Was this helpful?
$1,000+< $25 / hr250 - 999Warszawa, PolandServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Accommodating
The reviews for Simply Contact consistently highlight their accommodating nature, with clients noting their responsiveness and adaptability to specific needs. For instance, one client appreciated their ability to quickly tailor strategies and provide support in multiple languages. Another remarked on their exceptional communication and flexibility, stating that they were always willing to adjust to meet project requirements. Overall, the sentiment regarding Simply Contact's accommodating approach is overwhelmingly positive, indicating a strong alignment with client expectations.-
Inbound Customer Support Services for EdTech Company
5.0 Apr 5, 2024Simply Contact's project management was outstanding. They always delivered on time and were very responsive to our needs, quickly adapting their strategies to fit our requirements. Their communication was clear, ensuring we were always up-to-date.
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Customer Service Support for Public Interest Tech Firm
5.0 Jan 19, 2024They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.
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Customer Service Outsourcing for Authentication Solutions Co
5.0 Oct 18, 2023Simply Contact showcased outstanding project management throughout our collaboration. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges. Regular updates and transparent communication ensured we were always informed and confident in the progress being made.
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Customer Service Outsourcing for Data Analytics Company
5.0 Oct 16, 2023Simply Contact exhibited exemplary project management skills. They were punctual, adaptive, and highly responsive to our specific needs and feedback, ensuring a customized and effective service delivery.
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SaaS Customer Support for IT Marketing Agency
5.0 Feb 8, 2021Their project managers are always in touch, we are notified as soon as there is a problem in our system, or if there is something to improve based on customers feedback. I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall, feedback regarding Simply Contact's cost and value for money is largely positive. Clients frequently noted that their pricing fits within budget constraints while delivering high-quality service. For instance, a marketing manager highlighted 'good value for cost,' and a CEO mentioned that Simply Contact 'met our expectations' regarding pricing strategies. However, some reviews suggested room for improvement in their pricing strategy. Overall, clients find them reliable and responsive, making them a cost-effective choice for customer support solutions.Was this helpful?
$1,000+$25 - $49 / hr50 - 249Zagreb, CroatiaServices provided
40% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +1 service10% Customer Service OutsourcingSee all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
Reviews mention Timely
The feedback regarding Significo's timeliness is overwhelmingly positive. Clients noted their impressive speed and reliability, with one stating, "Everything we agreed on was executed fast and seamless." Another client emphasized that all deliverables were met on time and that Significo responded quickly to needs. Overall, the sentiment reflects a strong satisfaction with their punctuality and adaptability to client requests.-
Call Center Services for Automotive Services Company
5.0 Jun 26, 2025Describe their project management. Did they deliver items on time? How did they respond to your needs? Yes, everything was delivered on time and respond quickly. What did you find most impressive or unique about this company? They were very receptive and consistent with their communication.
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3 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Automotive Services Company
5.0 — Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. Read moreWas this helpful?
Industry Experience
Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.Was this helpful?
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$1,000+Undisclosed50 - 249
Services provided
10% Advertising10% Conversion Optimization10% Email Marketing +7 services10% Market Research10% Pay Per Click10% Performance Marketing10% Sales Outsourcing10% Search Engine Optimization10% Web Design10% Web DevelopmentAdvertising company Kite Media provides Advertising and Market Research. They are located in Hyderabad, India.
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$1,000+$100 - $149 / hr50 - 249
Services provided
30% Content Writing Services20% Business Consulting15% Ecommerce Marketing +3 services15% Generative AI10% Content Moderation Services10% Sales OutsourcingFairytale Publishers, a Content Writing Services company, is in New York, New York. They offer Content Writing Services and Business Consulting.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999București, RomaniaServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 13 projectsValoris Center is a distinguished provider of Contact Center Services, offering a comprehensive suite of Customer Support Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Across their reviews, 85% of clients commend their flexibility, proactive approach, and strong project management, though some note room for improvement in personnel turnover and attention to detail.
Reviews mention Professional
The feedback from clients regarding Valoris Center highlights a consistent sentiment of professionalism. Clients commend their ability to deliver high-quality service, often noting the team's resilience and commitment to customer satisfaction. For instance, one client praised Valoris for maintaining service standards during significant operational changes, while another remarked on their proactive approach and flexibility. Overall, clients express confidence in Valoris as a reliable partner, with a strong emphasis on their professional communication and project management capabilities.-
BPO for Automobile Importer And Distribution Company
5.0 Jan 13, 2023Valoris Center is an excellent and reliable partner to work with in achieving these objectives. Moreover, the lead evaluation service provided by Valoris significantly increases the quality of the leads we submit to our dealers to be converted in sales. Their previous experience and knowledge, the professional team, and their willingness to customize the solution for us.
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Call Center Services for Optics Co
5.0 Mar 12, 2025The team at Valoris Center is highly flexible and consistently offers improvement ideas. They deliver on time and respond promptly to our needs, providing a professional service. Valoris Center stands out for their flexibility and strong people skills. They consistently maintain a professional and customer-focused approach.
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Customer Service Outsourcing for Financial Services Company
5.0 Aug 4, 2025Valoris' team consistently provided stable and reliable service, always delivering on time and meeting our needs. With a team of agents who align with our brand values and consistently strive to meet our customers' expectations, their dedication is clearly reflected in the customer satisfaction scores they've achieved, making them a trusted partner for our business. What impressed us most about Valoris was their ability to maintain high service standards under various circumstances. Our company underwent a significant rebranding process and faced technical system challenges, yet the Valoris team consistently demonstrated resilience, professionalism, and kept their strong commitment to delivering exceptional service.
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Call Center & Sales Services for FinTech Platform Co
5.0 Nov 14, 2024The project management team was highly professional, consistently bringing innovative ideas to the table and delivering the expected results. We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.
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0 of 1 reviews is 5 stars1 new review for Call Center Services services$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, client feedback on Valoris Center highlights their proactive and supportive approach to customer support and call center services. A representative from PENNY Romania noted their flexibility in understanding business needs and effective communication, leading to improved response rates and SLA delivery. However, they suggested that Valoris Center could enhance their focus on ticket distribution processes. Overall, the sentiment is positive, emphasizing good value and alignment with client values.Was this helpful?
6 of 8 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Retail Company
4.5 — Valoris Center provides call center services for a retail company. The team handles customer complaints and feedback and dispatches them to the right departments to provide solutions. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchValoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
$1,000+< $25 / hr50 - 249Denver, COServices provided
10% Call Center Services70% Sales Outsourcing10% CRM Consulting and SI +1 service10% Email MarketingSee all 230 projectsBelkins is a lead generation company that excels in Contact Center Services, including Outbound Call Center and Telemarketing Services. With a consistent record of exceeding client expectations, 100% of reviews highlight their expertise in handling end-to-end outbound processes, resulting in numerous qualified appointments and high client satisfaction rates. Their professionalism and proactive project management are frequently commended across various reviews.
Reviews mention Detail-oriented
The sentiment regarding Belkins' attention to detail is overwhelmingly positive. Clients frequently commend their meticulous approach, with one stating, "Belkins was very attentive to detail and flexible," and another highlighting their "diligent efforts" in crafting compelling outreach messages. Reviewers noted the team's ability to adapt strategies based on feedback and their thorough preparation in understanding client needs. Overall, clients feel that Belkins' detail-oriented methodology significantly contributes to successful lead generation and appointment setting.-
Email Marketing & Lead Gen for Kitchen Cabinet Distributor
5.0 Nov 29, 2023The turnover at the end of the project was so detailed that they essentially archived all the materials we used and gave me a way to look at them easily. They didn’t just dump 2,000 documents on me; they also helped me know which ones to focus on when I got them. Moreover, they devised a way for customers to review us after each meeting, which intensified feedback and allowed us to get positive reviews.
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Lead Gen & Appointment Setting for Software Testing Company
4.5 Aug 30, 2023Their level of diligence and attention to detail was on point, which helped our collaboration be successful. They always provided detailed reports, pre-meeting notes, statistics, data, and were responsive to custom requests.
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Digital Marketing for Data Generation Company
5.0 May 4, 2023Belkins' meticulous attention to detail, combined with their expertise in crafting compelling outreach messages, played a crucial role in our success. Their ability to navigate various communication channels effectively was particularly impressive.
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Lead Generation Services for Film & Animation Studio
5.0 Feb 16, 2023I'm impressed with their focus on results, attention to detail, and flexibility. They tried a lot of tactics to identify the approach that works best in our industry.
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Lead Generation & Appointment Setting for SEO Reseller Firm
5.0 Sep 23, 2022They paid attention not only to some general factors but also to the smallest details. This made it possible to create excellent custom email messages and get leads interested.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Belkins' exceptional value for money, noting their ability to deliver high-quality leads and appointments at competitive rates. One client mentioned achieving a 3.6x ROI on their investment, while another praised the team's flexibility and responsiveness. Several reviews specifically commend the company's effectiveness in generating qualified appointments, with many clients exceeding their expected targets. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Belkins' services, reinforcing their reputation as a reliable partner in lead generation.Was this helpful?
More responsive than most other service providers
Get in TouchBelkins is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
View projects from:
United States (136) Ukraine (23) Canada (8) Estonia (6) England (5) Germany (5) Poland (3) Russia (2) Norway (2) Denmark (2) Belgium (2) Ireland (2) Cyprus (2) Latvia (2) Singapore (2) Portugal (2) Netherlands (2) Czech Republic (1) Finland (1) Mexico (1) Romania (1) Australia (1) Lithuania (1) Slovenia (1) Switzerland (1) United Arab Emirates (1) Israel (1) Chile (1) India (1)Was this helpful?
$1,000+< $25 / hr50 - 249Ed, SwedenServices provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSee all 62 projectsA-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.
Reviews mention Customized support
The sentiment surrounding A-SALES AB's customized support is overwhelmingly positive. Clients praised their tailored approach, noting specific instances such as their ability to create personalized outreach strategies that resonated with target audiences. One client highlighted A-SALES AB's agility and responsiveness, stating they not only met needs but anticipated them. Another remarked on their deep understanding of complex business challenges, crafting relationships rather than merely filling pipelines. Overall, the feedback reflects a strong appreciation for their bespoke service and commitment to client success.-
Lead Generation Services for IT Company
5.0 Apr 2, 2024We're impressed with how A-Sales has personalised our sales journey. Instead of offering a one size fits all strategy, they tailored their approach, diving headfirst into our business complexities. They didn't just fill our pipeline; they crafted deep-rooted business relationships. Their team didn’t work for us, but with us, truly embodying the essence of a partnership.
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Call Center Services for IT Services Company
5.0 Sep 22, 2025What impressed us most about A-Sales was the balance between their data-driven approach and their personal touch. They did not rely on generic outreach but instead created highly tailored messaging that resonated with different markets and job roles.
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19 of 20 reviews are 5 stars12 new reviews for Call Center Services servicesLess than $10,000 avg. project costRead 20 Recent ReviewsReviewed 20 times in the past 6 months
In the past six months, A-SALES AB has garnered positive feedback for its structured approach to outbound lead generation, consistently delivering qualified meetings across various industries. Clients noted impressive results, such as 15-22 booked meetings per month, and praised the team's responsiveness and project management. However, a single review highlighted concerns over quality and communication issues, suggesting potential areas for improvement. Overall, the sentiment remains predominantly favorable, showcasing A-SALES AB as a reliable partner for sales pipeline development.Was this helpful?
Industry Experience
A-SALES AB has proven expertise across industries such as Healthcare, IT Services, Advertising & Marketing, and Consulting. Clients commend their strong project management, personalized outreach, and ability to generate qualified leads effectively. Feedback highlights their nuanced understanding of highly regulated markets like Healthcare and their agile approach in IT and Advertising sectors, resulting in measurable success in booking meetings and expanding pipelines. Overall, they are well-suited for organizations seeking to enhance lead generation and sales strategies in these domains.
Read All ReviewsSelect Industry to see insights
Construction Consumer Products Government Manufacturing Information technology Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing Business services IT Services ConsultingWas this helpful?
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UndisclosedUndisclosed50 - 249
Services provided
20% Commercial Development10% AI Consulting10% AI Development +7 services10% BI & Big Data Consulting & SI10% Business Consulting10% Generative AI10% IT Strategy Consulting10% Sales Outsourcing5% IT Managed Services5% Other IT Consulting and SIDevRolin is a Commercial Development company. Their team is in Emirate, United Arab Emirates and offers Commercial Development and IT strategy consulting.
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$1,000+$100 - $149 / hrFreelancerVilleneuve-d'Ascq, France
Services provided
60% CRM Consulting and SI20% AI Development20% Sales OutsourcingCRM consulting and SI company Lemonfive was established in 2022. The firm specializes in CRM consulting and SI and Artificial Intelligence.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Shah Faisal Town, PakistanServices provided
40% Call Center Services45% Customer Service Outsourcing15% Back Office OutsourcingSee all 10 projectsAssistring LLC is a provider of Contact Center Services specializing in Customer Support Services, Inbound and Outbound Call Center operations, and more. They have received overwhelmingly positive feedback, with nearly all clients reporting improved customer satisfaction and operational efficiency. Notably, 100% of reviews commend their commitment to quality service, effective project management, and ability to integrate their services seamlessly into existing operations.
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback indicates that Assistring LLC offers competitive pricing and good value for money. Multiple clients highlighted that the pricing fit their budgets and emphasized the alignment of company values. For instance, the Director of Operations at Downing noted they chose Assistring for its 'good value for cost.' Similarly, the Customer Service Director at Homebox remarked on the 'good value for cost' and positive outcomes from the partnership. Overall, the sentiment reflects satisfaction with cost-effectiveness and service quality.Was this helpful?
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$1,000 Best for 500 calls a month. $5,000 Best for 2500 calls a month. $10,000 Best for 5000 calls a month.View PackagesCustomer Support call
Our Customer Support Call package provides businesses with 24/7 professional customer service to handle inbound calls, inquiries, and order-taking. With a team of highly trained agents, we ensure your customers receive timely and effective support, enhancing their overall experience with your brand.Was this helpful?
$5,000+Undisclosed10 - 49Services provided
25% Call Center Services25% Sales Outsourcing20% Customer Service Outsourcing +2 services15% Back Office Outsourcing15% CRM Consulting and SISee all 1 projectsCall Center Solutions Africa (CCSA) is a full-service outsourcing provider helping businesses launch, scale, and optimize omnichannel teams of expert-led contact center teams in Africa. We
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UndisclosedUndisclosedFreelancer
Services provided
20% Mobile App Development20% Sales Outsourcing20% Search Engine Optimization +2 services20% Social Media Marketing20% Web DevelopmentWeThinkDigital, a social media marketing firm, was launched in 2025. The agency specializes in Social Media Marketing and Search Engine Optimization, and is small.
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$5,000+$25 - $49 / hr50 - 249
Services provided
10% Call Center Services10% Branding10% E-Commerce Development +7 services10% IT Managed Services10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Web Design10% Web DevelopmentXpert Global Solutions is a branding agency. Their team is in Karachi, Pakistan. The company specializes in Branding and Social Media Marketing.
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$1,000+Undisclosed10 - 49Cork, Ireland
Services provided
30% Web Design20% Direct Marketing20% Graphic Design +3 services10% Branding10% Business Consulting10% Sales OutsourcingSee all 1 projectsTaylor Marketing Ltd offers services including the creation of visuals and marketing support, specifically tailored to enhance online presence and traffic. Reviews highlight the company's friendly and accessible team, effective communication, and successful outcomes, such as increased page traffic for clients.
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UndisclosedUndisclosedFreelancerNoida, India
Services provided
10% Call Center Services10% Custom Software Development10% Customer Service Outsourcing +7 services10% Cybersecurity10% Email Marketing10% Graphic Design10% Mobile App Development10% Pay Per Click10% Search Engine Optimization10% Social Media MarketingFounded in 2022, Digital Boosts is a small Noida, India-based social media marketing agency. Their services include Social Media Marketing and Email Marketing.
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UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Services provided
35% Call Center Services25% Finance & Accounting Outsourcing (FAO)15% Customer Service Outsourcing +2 services13% Staffing12% HR OutsourcingAsia Outsourcing Services is an answering service launched in 2003. The small team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49
Services provided
35% Call Center Services35% Cloud Consulting & SI30% Web DesignGTK Communications, a telephone answering service, was established in 2012. In Los Angeles, California, the team focuses on Call Center Services and cloud consulting & SI.
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UndisclosedUndisclosed10 - 49Ciudad de México, Mexico
Services provided
25% Call Center Services50% Customer Service Outsourcing15% Back Office Outsourcing +1 service10% Sales OutsourcingPhonex is a Customer Service Outsourcing company. Their small team is headquartered in Ciudad de México, Mexico. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Santiago, Chile
Services provided
24% Call Center Services35% Social Media Marketing30% Pay Per Click +1 service11% Sales OutsourcingPrende tus Redes, a small social media marketing firm, is in Santiago, Chile. Their services include Social Media Marketing and Pay Per Click.
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UndisclosedUndisclosed10 - 49Bangkok, Thailand
Services provided
35% Call Center Services35% Market Research30% Customer Service OutsourcingSweet Communication Co., Ltd is a Market Research company located in Bangkok, Thailand. They specialize in Market Research and Call Center Services.
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UndisclosedUndisclosed10 - 49Berlin, Germany
Services provided
35% Call Center Services35% Customer Service Outsourcing30% Back Office OutsourcingSnubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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UndisclosedUndisclosed10 - 49Middletown, CT
Services provided
35% Call Center Services35% Translation30% Customer Service OutsourcingWeb Focus LLC is a call center. The team focuses on Call Center Services and Translation, and the company is located in Middletown, Connecticut.
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UndisclosedUndisclosed10 - 49Ji Nan Shi, China
Services provided
35% Call Center Services35% Finance & Accounting Outsourcing (FAO)30% IT Managed ServicesGoitsys Technology (Jinan) Co., Ltd. Is a telephone answering service founded in 2005. Based in Ji Nan Shi, China, the team provides Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Platani, Greece
Services provided
35% Ecommerce Marketing35% Sales Outsourcing20% Advertising +1 service10% Other Digital MarketingCodefunnels is a Sales Outsourcing company established in 2018. The firm specializes in Sales Outsourcing and Ecommerce Marketing, and is small.
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UndisclosedUndisclosed10 - 49Tucson, AZ
Services provided
35% Call Center Services35% Back Office Outsourcing30% IT Managed ServicesCall 24 A Professional Answering Service is a small call center based in Tucson, Arizona. The team offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Shanghai, China
Services provided
35% Call Center Services35% Back Office Outsourcing30% HR OutsourcingAGE Outsourcing Services (Shanghai) Co., Ltd., an answering service, was launched in 2005. The agency offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Soham, England
Services provided
35% Call Center Services35% Back Office Outsourcing30% Market ResearchIn Soham, England, Blue Donkey Ltd is a call center service. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Midrand, South Africa
Services provided
35% Call Center Services35% IT Strategy Consulting30% Cloud Consulting & SILaunched in 2018, illation is an IT strategy consulting company. Located in Midrand, South Africa, the team specializes in IT strategy consulting and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
35% Call Center Services35% Customer Service Outsourcing30% Back Office OutsourcingEkstern-Telefonpasning.dk, a small call center service, is based in Hvidovre, Denmark and Fuengirola, Spain. The team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
35% Call Center Services35% Back Office Outsourcing30% Custom Software DevelopmentCogescorp S.A. Is a small Guayaquil, Ecuador-based answering service. The team focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Borlaenge, Sweden
Services provided
35% Call Center Services35% Customer Service Outsourcing30% Back Office OutsourcingFounded in 2005, Respond4you Ab is a phone answering service. The firm offers Call Center Services and Customer Service Outsourcing, and is small.
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UndisclosedUndisclosed10 - 49Frisco, TX
Services provided
35% Marketing Strategy35% Sales Outsourcing30% Digital StrategyMarketing Strategy company Bython was founded in 2012. In Frisco, Texas, the team specializes in Marketing Strategy and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Richardson, TX
Services provided
35% BI & Big Data Consulting & SI35% Sales Outsourcing30% StaffingProspectHunter is a big data analytics company. Their team is in Richardson, Texas. The company specializes in BI & big data consulting & SI and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49
Services provided
35% Market Research35% Sales Outsourcing30% Event MarketingMarketLauncher, Inc. Is a Market Research company. The team focuses on Market Research and Sales Outsourcing and is located in Longwood, Florida.
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UndisclosedUndisclosed10 - 49Toronto, Canada
Services provided
35% Call Center Services35% Funding & Investment30% Back Office OutsourcingHeadquartered in Toronto, Canada and Montréal, Canada, Transworld Systems Canada Inc. Is a small phone answering service. Their services include Call Center Services and Funding & Investment.
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UndisclosedUndisclosed10 - 49Tiburon, CA
Services provided
35% Pay Per Click35% Sales Outsourcing30% Web DesignTiburon Media Group, a PPC company, was launched in 2023. The team specializes in Pay Per Click and Sales Outsourcing.
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$1,000+$50 - $99 / hr10 - 49San Rafael, Costa Rica
Services provided
11% Call Center Services12% Cybersecurity11% Business Continuity Management +6 services11% Cloud Consulting & SI11% IT Managed Services11% IT Strategy Consulting11% Internet & Technology Law11% Other IT Consulting and SI11% Unified Communications Consulting & SIHeadquartered in San Rafael, Costa Rica and Alajuela, Costa Rica, Nucleus Defend is a Cybersecurity company. The team provides Cybersecurity and IT managed services.
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$50,000+$50 - $99 / hr10 - 49
Services provided
10% Air Freight10% Business Consulting10% Sales Outsourcing +35 services5% Contract Manufacturing5% Customs brokerage5% Freight forwarding5% Fulfillment5% Logistics & Supply Chain Consulting4% Rail Freight3% Corporate Law3% Immigration Law3% Warehousing & Distribution2% Civil Rights Law2% Insurance Law2% Logo2% Packaging Design2% Real Estate Law2% Tax Law1% Advertising1% Branding1% Content Marketing1% Digital Strategy1% Direct Marketing1% Ecommerce Marketing1% HR Consulting1% Market Research1% Marketing Strategy1% Media Planning & Buying1% Ocean Freight1% Other Digital Marketing1% Pay Per Click1% Product Design1% Product Marketing1% Public Relations1% Search Engine Optimization1% Social Media Marketing1% Staffing1% TruckingFRESH TRADİNG DANIŞMANLIK VE TİC LTD ŞTİ is a Business Consulting company. Established in 2022, the team focuses on Business Consulting and Air Freight.
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$1,000+< $25 / hr10 - 49
Services provided
10% Business Consulting10% Content Marketing10% Pay Per Click +7 services10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% UX/UI Design10% Video Marketing10% Web Design10% Web DevelopmentAuxor Tech is a social media marketing company. The team offers Social Media Marketing and Content Marketing and is based in Sahibzada Ajit Singh Nagar, India.
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Undisclosed< $25 / hr10 - 49Union City, CA
Services provided
10% Call Center Services20% E-Commerce Development20% Web Design +5 services10% ERP Consulting and SI10% Graphic Design10% Mobile App Development10% Search Engine Optimization10% Web DevelopmentNv it experts, a web design company, is located in Union City, California and New Delhi, India. They focus on Web Design and E-Commerce Development and were launched in 2021.
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$1,000+< $25 / hr10 - 49
Services provided
10% Advertising10% E-Commerce Development10% Email Marketing +8 services10% Graphic Design10% Logo10% Pay Per Click10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing5% Ecommerce Marketing5% Web DesignVIBRANT MEDIATEK PRIVATE LIMITED, an Advertising company, is headquartered in Delhi, India and Delhi, India. They focus on Advertising and Social Media Marketing and were founded in 2021.
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$10,000+$150 - $199 / hr2 - 9Great Yarmouth, England
Services provided
40% Call Center Services20% HR Consulting20% Translation +2 services10% Business Consulting10% Web DevelopmentFounded in 2014, Smart eLearning is a small phone answering service. Their team provides Call Center Services and Translation.
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UndisclosedUndisclosed2 - 9Tangier, Morocco
Services provided
40% Call Center Services30% HR Consulting30% Marketing StrategyTingis Group is a phone answering service established in 2005. Their team specializes in Call Center Services and Marketing Strategy.
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UndisclosedUndisclosed2 - 9Dar-el-Beida, Morocco
Services provided
40% Call Center Services40% HR Consulting20% Marketing StrategyEOL Center is a small call center service in Dar-el-Beida, Morocco. The team specializes in Call Center Services and HR Consulting.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
Services provided
40% Call Center Services40% Accounting20% Business ConsultingTOP GROUP of Companies is a small Dubai, United Arab Emirates-based Accounting company. Their services include Accounting and Call Center Services.
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UndisclosedUndisclosed2 - 9Irvine, CA
Services provided
40% Call Center Services40% Translation20% TranscriptionEstablished in 2004, House of Translation USA is a phone answering service. The agency offers Call Center Services and Translation, and is small.
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UndisclosedUndisclosed2 - 9Manchester, NH
Services provided
40% Call Center Services60% Customer Service OutsourcingVolocity Solutions, LLC is a Manchester, New Hampshire-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9
Services provided
30% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +1 service10% Sales OutsourcingContacts & Services, a small Customer Service Outsourcing company, is headquartered in Beinasco, Italy. The team focuses on Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Marseille, France
Services provided
40% Call Center Services35% Customer Service Outsourcing25% Back Office OutsourcingLaunched in 2006, Préposé is an answering service company. The small team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Bremen, Germany
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingFounded in 1994, Simon & Focken Bremen is a small answering service company. Their team provides Call Center Services and Customer Service Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Contact Center Outsourcing Service Providers
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Sales Outsourcing25% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
25% Call Center Services75% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
38.9/40.019.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Dover, DE
Ability to deliver
37.9/40.020/20 Reviews10/10 Clients & Experience7.9/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.6/40.020/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
20% Call Center Services10% Sales Outsourcing70% Other -
$5,000+Undisclosed50 - 249Boca Raton, FL
Ability to deliver
37.2/40.017.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.9/40.018.4/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Call Center Services20% Sales Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
36.9/40.018/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services75% Sales Outsourcing15% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$50 - $99 / hr10 - 49Olympia, WA
Ability to deliver
36.8/40.019/20 Reviews10/10 Clients & Experience7.8/10 Market PresenceService focus
10% Call Center Services70% Sales Outsourcing20% Other -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
10% Call Center Services80% Sales Outsourcing10% Other -
$1,000+$100 - $149 / hr10 - 49Horsham , England
Ability to deliver
36.2/40.016.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services90% Sales Outsourcing -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+Undisclosed10 - 49Langley, Canada
Ability to deliver
35.5/40.017.2/20 Reviews9.1/10 Clients & Experience9.2/10 Market PresenceService focus
80% Sales Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services15% Sales Outsourcing40% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Sales Outsourcing30% Other -
$5,000+$25 - $49 / hr2 - 9Kyiv, Ukraine
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
90% Sales Outsourcing10% Other -
$25,000+Undisclosed50 - 249Toronto, Canada
Ability to deliver
34.8/40.017.4/20 Reviews9.8/10 Clients & Experience7.5/10 Market PresenceService focus
15% Call Center Services70% Sales Outsourcing15% Other -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
50% Call Center Services10% Sales Outsourcing40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$5,000+$150 - $199 / hr10 - 49Calgary, Canada
Ability to deliver
34.7/40.016.4/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
100% Sales Outsourcing -
$1,000+< $25 / hr2 - 9Kyiv, Ukraine
Ability to deliver
34.7/40.016/20 Reviews9.9/10 Clients & Experience8.8/10 Market PresenceService focus
80% Sales Outsourcing20% Other
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