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Ratings Updated: February 5, 2026

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RIOT Enterprise

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Gurugram, India

Services provided

70% Customer Service Outsourcing

30% Back Office Outsourcing

Focus Areas

25% Chat Support Services

60% Email Support Services

15% Order Processing & Taking

RIOT Enterprise is a customer and technical support company specializing in customer relationship management, order processing, and technical support services. Based on client reviews, 100% of feedback is positive, highlighting their effective communication, accountability, and knowledge. Clients appreciate their proactive approach, though there's room for improvement in initiating solutions independently.

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Reviews mention Results-oriented
The overall sentiment regarding RIOT Enterprise is highly positive, with clients noting their results-oriented approach. One client emphasized that RIOT is 'an essential part for the sustainability and growth' of their business. Additionally, feedback highlighted their effective communication and responsibility, stating, 'They do the job' and 'they like to learn and improve their processes.' While there is room for improvement in initiative, the client's optimism reflects confidence in RIOT's commitment to results.

Customer Service & Internal Process Dev for E-Commerce Co

5.0 Sep 1, 2022

RIOT enterprise is now an essential part for the sustainability and growth of our business. We would not be where we are today without them.
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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed strong satisfaction with RIOT Enterprise's cost-effectiveness and overall value for money. One client noted that RIOT is essential for their business's sustainability and growth, emphasizing they would not have achieved success without the firm. Another client highlighted the notable improvement in customer support ratings across platforms, attributing it to RIOT's effective service. Overall, feedback indicates that RIOT Enterprise provides quality services that justify their pricing, with room for incremental improvements in communication.
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Canada (1) Israel (1)

$1,000 Best for droshipping businesses $2,000 Best for mid size ecommerce brands $3,000 Best for mid size Tech companies

Outsource Your Customer Service Today!
Overall management of your store - Customer support - Logistics management - Supplier chain management
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MANGO5

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Cape Town, South Africa

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Sales Outsourcing

Focus Areas

30% Chat Support Services

35% Email Support Services

35% Phone Support Services

MANGO5 is a customer service and sales support company specializing in providing comprehensive support solutions for international clients. Feedback highlights their effective communication and reliability, with 100% of reviewers noting improved customer satisfaction and trust. Clients appreciate their investment in employee training, although some mention the slow hiring process as a minor drawback.

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Industry Experience

MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.
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IT Services

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What Clients Have Said
MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.
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eDataIndia

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Delhi, India

Services provided

40% Customer Service Outsourcing

40% Back Office Outsourcing

10% Finance & Accounting Outsourcing (FAO) +2

5% Search Engine Optimization

5% Social Media Marketing

Focus Areas

100% Chat Support Services

eDataIndia is a database management company known for its professionalism and attention to detail. They maintain strong communication, often accommodating clients' schedules across different time zones. All reviews highlight positive experiences, emphasizing reliable service and a proactive approach, with 100% of reviewers expressing satisfaction with no areas for improvement noted.

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Industry Experience

eDataIndia has received positive feedback primarily within the real estate industry, where their professionalism and attention to detail were highly praised. Clients appreciated their commitment to communication and timely project management, noting the consistent quality of service. Their ability to work flexibly across time zones has also been highlighted as a strength. Overall, eDataIndia is well-suited for clients in real estate seeking reliable database management and support.
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Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend eDataIndia for providing excellent value for money, particularly highlighting their professionalism and attention to detail. One client noted the company's willingness to accommodate schedules, which enhanced communication and project management. Overall sentiment reflects satisfaction with the cost of services, as clients feel they receive quality work in return for their investment, leading to long-term partnerships.
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FirmsDesk

5.0 6 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing

Focus Areas

38% Chat Support Services

31% Email Support Services

31% Phone Support Services

FirmsDesk is a comprehensive BPO and back-office service provider, excelling in customer service, call center operations, and technical support, including web design assistance. With 100% of reviews highlighting their proactive communication, high-quality work, and cost-effectiveness, FirmsDesk is praised for meeting client expectations and generating business growth. Their services are highly recommended, especially for startups and firms needing multilingual support.

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Reviews mention Transparent
Clients have consistently praised FirmsDesk for their transparency throughout the engagement process. One CEO noted that FirmsDesk is 'pretty transparent with what they can and can’t do,' indicating clear communication of capabilities and expectations. Additionally, the provision of daily reports and prompt responses to inquiries further underscores their commitment to transparency. Overall, the sentiment is highly positive, with clients expressing satisfaction with the clarity and openness of FirmsDesk's operations.

Call Center & Translation Services for Outsourcing Company

5.0 Nov 5, 2021

The process has been straightforward. Every day, we get end-of-day reports telling us the number of clients they’ve reached out to and the transcriptions they’ve completed. They’re pretty transparent with what they can and can’t do.
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Industry Experience

FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.
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Other Industry Food & Beverages Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.
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Omnie Integrated Services Inc.

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Manhattan Beach, CA

Services provided

75% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

34% Chat Support Services

33% Email Support Services

33% Phone Support Services

Omnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.

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Industry Experience

Omnie Integrated Services Inc. has demonstrated strong expertise in the manufacturing sector, specifically in customer service management and marketing communications. Clients appreciate their comprehensive solutions, including 24/7 multilingual support and efficient reporting systems, which enhance customer satisfaction and operational efficiency. The overall sentiment in this industry is highly positive, with feedback highlighting Omnie's role as a reliable partner and their ability to improve service levels while reducing costs.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Omnie Integrated Services Inc. for delivering strong value for money, notably achieving significant cost reductions while enhancing service levels. One client highlighted that they decreased costs substantially and were guaranteed response times under three minutes. The all-inclusive service model was also commended, as it alleviated the burden of technology maintenance. Overall, the sentiment reflects satisfaction with both pricing and the comprehensive support provided.
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MMF INFOTECH TECHNOLOGIES PVT. LTD.

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Indore, India

Services provided

10% Customer Service Outsourcing

20% Back Office Outsourcing

10% Advertising +6

10% Mobile App Development

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

10% Web Design

10% Web Development

Focus Areas

100% Chat Support Services

MMF INFOTECH TECHNOLOGIES PVT. LTD. is a mobile app development company known for its technical expertise and user-friendly solutions. With a focus on app functionality and security, they maintain high client satisfaction. Approximately 90% of reviewers highlight their innovative approaches and responsiveness, though some mention occasional communication challenges due to language barriers.

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Industry Experience

MMF INFOTECH TECHNOLOGIES PVT. LTD. has demonstrated expertise primarily in the Home Services industry, specifically through mobile app development for veterinary services. Clients have praised their technical proficiency, effective communication, and innovative problem-solving abilities, leading to successful app performance metrics such as user retention and satisfaction. The overall sentiment is highly positive, indicating that their collaborative approach and attention to user needs make them a strong fit for projects within the health and pet care sectors.
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Home Services

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Average Project Cost Breakdown

What Clients Have Said
Clients have praised MMF INFOTECH TECHNOLOGIES PVT. LTD. for their exceptional value for money, noting that the team is responsive and attentive to project needs. One client emphasized their innovative solutions and technical expertise, while another highlighted the company's ability to adapt to changing project scopes. However, there were mentions of occasional communication challenges and the need for clearer ongoing support plans. Overall, the sentiment regarding cost and value is positive, indicating a strong return on investment.
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Marke.tel

5.0 23 reviews

$10,000+

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Back Office Outsourcing

30% Call Center Services

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Marke.tel is a Customer Service Outsourcing company specializing in front-office and back-office solutions for various industries. They have received overwhelmingly positive feedback, with notable achievements such as a 45% payroll cost reduction and first-response time improvements by up to 60%. Clients consistently praise their rapid scalability and seamless integration into existing systems, with 100% highlighting their effective communication and professionalism.

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Reviews mention Well-organized projects
Clients consistently praised Marke.tel for their well-organized project management. One CEO noted the timely and organized approach, highlighting the effectiveness of having dedicated team leads and regular check-ins, which resulted in a 60% decrease in first-response time. Another client commended the clean shift handovers and daily SLA monitoring, ensuring on-time delivery and responsiveness to needs. Overall, the sentiment reflects strong satisfaction with project organization and execution.

BPO Services for Truck Leasing Company

5.0 Aug 28, 2025

The project management was described as organized and on time with daily SLA monitoring, clean shift handovers, and quick responses to change requests. This indicates a well-structured approach to managing projects and addressing client needs efficiently.
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Customer Support for Freight Services Company

5.0 Sep 4, 2025

Timely and organized: one TL for Back Office and one for Front Office as the single points of contact for the two streams, weekly check-ins, shared dashboards, clear SLAs, and fast escalations to L2. Phased ramp-up to 21 FTE within a few weeks with no service gaps.
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4 of 4 reviews are 5 stars

3 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews for Marke.tel indicate a strong overall sentiment, highlighting their rapid response times, effective project management, and high customer satisfaction ratings. Clients noted impressive outcomes such as a 60% reduction in first-response times and a CSAT increase to 4.9/5. Unique strengths include their capacity for scaling operations without compromising quality. However, some clients suggested improvements in proactive process optimization and system integration for better efficiency.
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Industry Experience

Marke.tel has demonstrated strong capabilities across various industries, including Supply Chain, Retail, Information Technology, Software, Financial Services, Education, Insurance, and Pharmaceuticals. Clients commend their efficient project management, rapid response times, and cost-effective solutions. In Supply Chain and Logistics, they excelled in reducing response times and increasing order accuracy. Their expertise in IT and Software was notable for enhancing back-office operations with seamless integration. Overall, client sentiment is highly positive, reflecting Marke.tel’s adaptability and alignment with industry needs.
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Information technology Software Financial services Education Insurance Supply Chain, Logistics, and Transport Retail Pharmaceuticals

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Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
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MiXBS

5.0 23 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Plantation, FL

Services provided

25% Customer Service Outsourcing

30% Business Consulting

25% Call Center Services +1

20% Market Research

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

MiXBS is a Customer Service Outsourcing company specializing in Call Center Outsourcing and Remote Customer Care. Reviews indicate a high level of satisfaction, with approximately 100% of feedback highlighting their effective 24/7 customer support and seamless integration with client branding. Clients appreciate their cost-effective solutions and responsive support team, which enhances operational efficiency without compromising professionalism.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Staffing Co
5.0 — MiXBS provided call center services for a staffing company. The team answered calls 24/7 and sent messages to the client, using a customized script to communicate with the client's customers. Read more
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Industry Experience

MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
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Automotive

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.
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Emenac

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

50% Call Center Services

15% Back Office Outsourcing

Focus Areas

36% Chat Support Services

32% Order Processing & Taking

32% Phone Support Services

Emenac is a call center service provider that specializes in customer support and booking management for businesses, notably in the travel industry. Their services receive a positive evaluation, with a success rate of 90%–95% and consistent praise for their management and team integration. The feedback highlights their professionalism, efficiency, and the ability to adapt to client needs.

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Industry Experience

Emenac has demonstrated expertise in the hospitality and leisure industry, particularly in providing call center services for travel agencies. Clients commend their effective management, disciplined team, and high customer satisfaction rates, with a notable success rate of 90%-95%. Their impactful collaboration has made them integral to clients' operations. Potential clients in hospitality can benefit from their strong project management and customer service capabilities, making Emenac a suitable partner for enhancing client interactions.
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Hospitality & leisure

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Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Emenac as providing good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac offered the best package among eight competitors, emphasizing their strong alignment with the travel industry. The project manager from Virikson Travel reported a high success rate of 90%–95% and praised Emenac's management and discipline. Despite some desire for additional resources, the overall sentiment reflects satisfaction with cost-effectiveness and service quality.
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NICE Global

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Montego Bay, Jamaica

Services provided

30% Customer Service Outsourcing

45% Call Center Services

15% Sales Outsourcing +1

10% Back Office Outsourcing

Focus Areas

45% Chat Support Services

55% Phone Support Services

NICE Global is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their proactive communication, flexibility, and alignment with client values, with 100% noting their project management's adaptability and responsiveness. They consistently deliver increased customer metrics such as NPS and LTV, showcasing their capability in Remote Customer Care.

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Reviews mention Flexible
Clients have consistently praised NICE Global for their flexibility in project management. One client noted their willingness to make adjustments and take initiative, highlighting that NICE Global was quick to incorporate changes, leading to improved project outcomes. Another emphasized their proactive communication, which further facilitated a successful collaboration. Overall, the sentiment reflects a strong appreciation for NICE Global's adaptability and responsiveness to client needs.

Call Center & BPO Services for Transportation Company

5.0 Apr 29, 2024

Very flexible, willing to make adjustments, takes direction well, take initiative. Throughout the project there were many lessons learned, we used them as a tool for future successes. Rather than being change averse, Nice was quick to incorporate the changes and as a result, we achieved a much higher standard for the work being performed and they have taken on additional responsibilities as the project has moved forward.
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1 of 1 Chat Support Services reviews is 5 stars

$10,000,000 + avg. project cost

Chat Support Services Experience

NICE Global has received overwhelmingly positive feedback for their Chat Support Services, with clients highlighting their effective handling of customer inquiries and significant increases in customer lifetime value (LTV) and Net Promoter Score (NPS). A notable 100% of reviewers expressed satisfaction with NICE Global's responsiveness and partnership approach, emphasizing their commitment to quality and adaptability. The company's ability to provide actionable data for product development further underlines their expertise and impact in enhancing customer support operations.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & BPO Services for Transportation Company
5.0 — NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services. Read more
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Industry Experience

NICE Global has demonstrated expertise in the Transportation and Consumer Products & Services industries. Clients commend their flexibility, proactive communication, and ability to deliver high-quality customer service while managing costs effectively. The Transportation sector noted measurable improvements in customer satisfaction and service quality, while the Consumer Products segment highlighted increased customer lifetime value and actionable insights for product development. Overall, NICE Global is well-suited for projects requiring customer support and operational efficiency in these industries.
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Transportation Consumer products & services

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ND-KNOW SOLUTIONS

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

35% Graphic Design

25% Video Production +2

10% IT Staff Augmentation

10% Web Design

Focus Areas

45% Chat Support Services

35% Email Support Services

20% Phone Support Services

ND-KNOW SOLUTIONS is a Customer Service BPO specializing in Customer Support Outsourcing. The company is praised for its professionalism, timeliness, and dedication, with 100% of reviewers noting their exceptional service and alignment with client values. Clients are optimistic about continued collaboration, highlighting their impressive ability to exceed expectations consistently.

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1 of 1 Chat Support Services reviews is 5 stars

Unknown avg. project cost

Chat Support Services Experience

ND-KNOW SOLUTIONS has received overwhelmingly positive feedback for their Chat Support Services, with 100% of the reviewers expressing satisfaction. Clients commend their professionalism, timely delivery, and exceptional customer service. The ability to address customer inquiries and maintain operational efficiency is highlighted, with one client noting their proactive approach in resolving issues. Overall, the company's strengths lie in effective communication, kindness, and a commitment to exceeding client expectations.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Trade Show Services Company
5.0 — ND-KNOW SOLUTIONS provides customer service outsourcing services for a trade show services company. They answer the end customers' questions and communicate with the client's warehouses. Read more
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Industry Experience

ND-KNOW SOLUTIONS has demonstrated expertise across several industries, including Gaming, Contracting, Financial Services, Real Estate, Construction, Advertising & Marketing, IT Services, Software, and Education. Clients appreciated their professionalism, timely delivery, and effective communication. The company excelled in enhancing online presence and lead generation, particularly in IT and Education. Overall sentiment is notably positive, highlighting their strong alignment with client values and the ability to deliver impactful results in diverse sectors.
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Gaming Contracting Financial services Real estate Construction Advertising & marketing IT Services Software Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express satisfaction with ND-KNOW SOLUTIONS' pricing, noting it as a key factor in their selection. Feedback highlights that the company's services provide good value for money, with one client stating, 'Pricing fit our budget' and another mentioning 'good value for cost.' The overall sentiment is positive, as clients appreciate the combination of affordability and quality, often indicating a strong alignment of company values and culture.
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Virva Infotech

5.0 14 reviews

$1,000+

< $25 / hr

10 - 49

Rajkot, India

Services provided

30% Customer Service Outsourcing

25% Mobile App Development

15% Web Development +3

10% Application Management & Support

10% Low/No Code Development

10% Other Application Development

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Virva Infotech is a web development company recognized for its adept handling of diverse projects, from website redesigns to complex social networking apps. Client feedback reflects a high satisfaction rate, with 100% of reviewers highlighting their project management skills and commitment to delivering on time and within budget. Their flexibility and dedication to client success are frequently praised.

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Reviews mention Great project management
Clients consistently praise Virva Infotech for their excellent project management skills, highlighting their ability to meet deadlines and manage budgets effectively. One CEO noted the proactive communication and detailed documentation provided, stating, 'Every two weeks I get a report of how they utilize their time.' Additionally, the flexibility in adapting to changing project scopes was commended, reinforcing an overall sentiment of satisfaction and reliability in their project management approach.

Web Development for Digital Marketing Agency

5.0 Feb 18, 2025

Their project management skills are one of the main reasons we work with them. We have had the same project manager since day one. As a team they are very active in our Slack channel. We use Monday.com for our project management and Jira to track their daily progress. Every two weeks I get a report of how they utilize their time so I can see how efficient they have been with our specific solutions and requests. Above all they consistently meet or are under our estimated budget and they are very true to the timelines they provide.
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Industry Experience

Virva Infotech has garnered positive feedback across several industries, including Design, Information Technology, and Advertising & Marketing. Clients commend their expertise in website development, e-commerce integration, and application design, highlighting significant outcomes such as increased web traffic and client retention. The overall sentiment reflects a strong commitment to project success, timely delivery, and effective communication, making them a suitable partner for businesses seeking support in digital transformation and marketing solutions.
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Design Information technology Advertising & marketing

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More responsive than most other service providers

Virva Infotech is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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This provider is fluent in 2 languages:

English

Hindi
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Ec3

4.8 5 reviews

$10,000+

< $25 / hr

50 - 249

Durban, South Africa

Services provided

35% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing +2

5% Direct Marketing

5% Social Media Marketing

Focus Areas

10% Chat Support Services

80% Phone Support Services

10% Email Support Services

Ec3 is a boutique call center specializing in customer renewal, retention, and lead conversion services. The company consistently receives positive feedback for its effective project management, innovative problem-solving, and strong alignment with clients' values. Approximately 100% of reviewers praise their proactive communication and professionalism, with no significant areas for improvement mentioned.

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Reviews mention Innovative
The reviews indicate a strong sentiment of innovation regarding Ec3's approach to problem-solving. A client highlighted their 'can do attitude' and 'innovative approach' as key differentiators, noting that Ec3 consistently goes above and beyond to support objectives. The integration of systems and proactive communication were also praised, with clients appreciating the team's willingness to offer suggestions and drive business outcomes effectively. Overall, the feedback reflects a positive perception of Ec3's innovative capabilities.

Call Center Services for Credit Card Provider

5.0 Nov 29, 2024

The can do attitude as well as their innovative approach to solving problems. They are always willing to jump on a call, give suggestions and drive business output.
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Industry Experience

Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.
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Financial services IT Services Energy & natural resources Telecommunications

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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South Africa (3) Andorra (1) Australia (1)
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PissedConsumer

5.0 8 reviews

$1,000+

$100 - $149 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

70% Public Relations

10% Search Engine Optimization

Focus Areas

30% Chat Support Services

35% Email Support Services

35% Phone Support Services

PissedConsumer specializes in reputation management and SEO services. Reviews indicate a high level of customer satisfaction, with consistent praise for their effective SEO strategies and proactive management of online reviews. Notably, 100% of clients reported a resolution to negative reviews and an improvement in search engine rankings, highlighting their professionalism and attention to detail.

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Reviews mention Communicative
The sentiment regarding PissedConsumer's communication is overwhelmingly positive. Clients consistently highlight the team's excellent communication skills and accessibility. For instance, one client noted that the project manager was always available to address questions promptly, while another emphasized the professionalism demonstrated in their interactions. Overall, the feedback reflects a strong appreciation for their communicative approach, which enhances project management efficiency and client satisfaction.

SEO & Content Plan for Digital Products Agency

5.0 Jan 29, 2024

Excellent communication – the manager is always on the phone. All questions and nuances that arose during work were solved quickly. In a word, good quality project management saves time for the client and specialists.
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SEO & Email Marketing for 3D Design Studio

5.0 Jan 15, 2024

The project manager and technical specialists were easily accessible and communicated well throughout the project. I was impressed by their communication skills and professionalism in such a specialized industry.
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Review Management for Digital Marketing Agency

5.0 Sep 12, 2023

We are delighted with the project management. All communication was done with one manager, with no delays and no delays in deadlines. The PissedConsumer team fully covered all our needs and more.
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Industry Experience

PissedConsumer has demonstrated expertise primarily in the Design, Software, and Advertising & Marketing industries. Clients praised their SEO strategies and online reputation management efforts, noting significant improvements in search rankings and enhanced brand visibility. The overall sentiment reflects strong satisfaction with their communication, project management skills, and ability to deliver measurable results. This provider is especially well-suited for businesses seeking to improve their online presence, manage reviews, and execute effective marketing strategies.
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Design Software Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise PissedConsumer for delivering exceptional value for their investment. Feedback highlights effective brand promotion strategies resulting in significant increases in website traffic and improved online reputation. One client noted, 'Good value for cost,' while another emphasized their professionalism and prompt communication. Overall, the sentiment reflects satisfaction with the cost-effectiveness of services, as clients reported measurable outcomes such as achieving first-page Google rankings and successfully managing online reviews without incurring additional costs.
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Germany (2) Ukraine (1) United States (1)
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Cenit Inc

4.8 6 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

60% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +2

10% IT Managed Services

10% Sales Outsourcing

Focus Areas

43% Chat Support Services

43% Email Support Services

14% Phone Support Services

Cenit Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. The company has received positive feedback for its reliability and efficiency, with clients highlighting timely hiring and cost-effective solutions. Approximately 85% of reviewers commend their value for cost and alignment with company values, while minor concerns about task selectivity were noted.

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Industry Experience

Cenit Inc has demonstrated expertise across various industries, including IT Services, Advertising & Marketing, Software, Consumer Products, and Retail. Clients highlight their strengths in reliability, timely delivery, and cost-effectiveness. Notable feedback emphasizes their ability to enhance customer service operations, manage backend processes efficiently, and deliver impactful digital marketing solutions. Overall, the sentiment across these industries is highly positive, indicating Cenit Inc as a strong candidate for clients seeking comprehensive support in these sectors.
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IT Services Advertising & marketing Software Consumer Products Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Cenit Inc's competitive pricing and excellent value for money. One client noted, "Pricing fit our budget" and emphasized the "good value for cost". Another remarked on their ability to "reduce costs involving Human Resource" while maintaining high service quality. Overall, the sentiment is positive, with multiple reviews praising the company's reliability and commitment to delivering services without overpromising, reinforcing their reputation for cost-effectiveness.
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More responsive than most other service providers

Cenit Inc is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$999 Full time Live Chat or Email Support. $1,499 Full time Live Chat or Email Support with backup. $1,899 Full time Live Chat and Email Support with backup.

Customer Service Chat/Email
Enhance Customer Experience with Live chat powered by Live humans.
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Silver Bell Group

5.0 5 reviews

Undisclosed

Undisclosed

250 - 999

Beograd, Serbia

Services provided

10% Customer Service Outsourcing

20% Call Center Services

20% Sales Outsourcing +10

5% Back Office Outsourcing

5% Content Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% HR Consulting

5% Mobile App Development

5% Social Media Marketing

5% UX/UI Design

5% Web Design

5% Web Development

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

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2 of 2 reviews are 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Silver Bell Group indicate a strong overall sentiment, highlighting their exceptional service and responsiveness. Clients praised the quality of candidates and efficient problem resolution. For instance, a Director at Bullwaves noted that their operations improved significantly due to Silver Bell's support. An HR Manager emphasized the proactive and personalized assistance from the team, despite occasional communication clarity issues. Overall, clients recommend Silver Bell Group for their reliability and effective talent acquisition strategies.
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Industry Experience

Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
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Advertising & marketing Financial services Business services Other Industry

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Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)

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Pac Biz Contact Center Outsourcing

4.7 3 reviews

$1,000+

< $25 / hr

50 - 249

Dumaguete, Philippines

Services provided

45% Customer Service Outsourcing

45% Call Center Services

10% Back Office Outsourcing

Focus Areas

30% Chat Support Services

50% Phone Support Services

10% Email Support Services +1

10% Order Processing & Taking

Pac Biz Contact Center Outsourcing is a company specializing in call center and virtual assistant services. Reviews highlight their transparency, reliable customer service, and effective workflow, with 100% positive feedback on their ability to improve efficiency and client satisfaction. Clients praise their quality assurance processes and seamless integration with existing teams.

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Reviews mention Transparent
Clients commend Pac Biz Contact Center Outsourcing for their transparency in communication and project management. One client highlighted the company's 'eagerness to work with the client' to establish realistic expectations, which fosters a collaborative environment. Overall, the sentiment regarding transparency is highly positive, with clients appreciating the integrity and open dialogue maintained throughout the engagement, contributing to effective workflows and successful outcomes.

Business Services for PR & SMM Company

4.5 Jan 23, 2023

Honestly, transparency and their eagerness to work with the client and team to ensure everyone's expectations are realistic and can be met effectively.
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Industry Experience

Pac Biz Contact Center Outsourcing has demonstrated strong expertise across diverse industries, including Media, Advertising & Marketing, and Financial Services. Clients commend their effective communication, quality customer service, and ability to enhance operational efficiency. The company has significantly impacted the advertising sector by improving lead capture and client satisfaction, while in financial services, their reliable handling of inbound calls has increased sales efficiency. Overall sentiment is positive, indicating Pac Biz is a suitable partner for businesses in these sectors.
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Media Advertising & marketing Financial services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Pac Biz Contact Center Outsourcing is perceived as a cost-effective solution, providing significant value for money. Clients have noted substantial savings, such as one company saving $2,000 monthly while enhancing efficiency and lead capture. The transparent pricing structure, including hourly fees, allows for flexibility. Overall, clients commend the company's quality of service, with one client emphasizing that the engagement led to improved customer satisfaction without the burden of in-house hiring costs.
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Aplitt sp. z o.o.

5.0 3 reviews

Undisclosed

Undisclosed

250 - 999

Gdańsk, Poland

Services provided

10% Customer Service Outsourcing

15% Application Management & Support

15% Application Testing +6

10% Call Center Services

10% Custom Software Development

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Web Development

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Aplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.

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Reviews mention Flexible
Clients consistently praised Aplitt sp. z o.o. for their flexibility and adaptability throughout project execution. One client highlighted the team's 'flexibility and availability' during the implementation of a mobile application, emphasizing their 'ease of communication' and ability to adapt to client requirements. Another review noted Aplitt's 'professionalism, adaptability, and problem-solving capabilities,' which significantly contributed to project success. Overall, the sentiment regarding flexibility is overwhelmingly positive, reflecting Aplitt's commitment to meeting client needs.

Software Dev & Data Migration for Financial Services Co

5.0 Oct 25, 2023

Overall, Aplitt's project management approach was effective in delivering the project on time, responding to our needs promptly, and maintaining clear communication throughout the engagement. Their professionalism, adaptability, and problem-solving capabilities were key factors contributing to the project's success. Aplitt sp. z o.o. impressed us with their blend of technical prowess, adaptability, timeliness, and strong commitment to effective communication and user satisfaction.
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Mobile App Dev for Credit Union

5.0 May 15, 2023

We are very pleased with the flexibility and availability of the project team we worked with during implementation. We recommend Aplitt to other business owners primarily due to their ease of communication, understanding, and adaptation to client requirements, as well as their professional approach to implementation. We are very pleased with the flexibility and availability of the project team we worked with during implementation.
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Industry Experience

Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
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Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.
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RPR Services, LLC.

4.8 4 reviews

$10,000+

< $25 / hr

10 - 49

Nagpur, India

Services provided

10% Customer Service Outsourcing

50% Back Office Outsourcing

30% Commercial Property Management +1

10% Web Design

Focus Areas

100% Chat Support Services

RPR Services, LLC. specializes in property preservation data processing, assisting companies with tasks such as work order management, photo uploads, and invoice processing. Reviews highlight their robust service coverage, competitive pricing, and effective communication, with 100% of clients noting their reliability and dedication. However, some suggest improvements in consistent attention to detail and adaptability to client training.

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Reviews mention Communicative
Clients have reported that RPR Services, LLC demonstrates strong communication skills, highlighted by Rohit’s constant engagement via email and Skype. One client noted, "Rohit stays in constant communication with us, which made it easy to train his team." Overall, the sentiment is positive, with clients appreciating the responsiveness, although there are suggestions for improvement in proactive communication when facing uncertainties.

Client Support for Asset Protection Company

4.0 Aug 27, 2020

As for communication, we talk through email and Skype. Rohit stays in constant communication with us, which made it easy to train his team. Their company has been the only one that could handle this client.
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Industry Experience

RPR Services, LLC has demonstrated expertise primarily in the real estate sector, particularly in property preservation and management for banks and mortgage entities. Clients have praised their efficiency in processing work orders, photo uploads, and invoicing, noting significant relief from administrative burdens. Overall sentiment reflects satisfaction with their competitive pricing, robust coverage, and effective communication, though there are suggestions for improvement in attention to detail. This provider appears well-suited for businesses within the real estate industry seeking reliable administrative support.
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Real estate

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
RPR Services, LLC is noted for its competitive pricing and value for money, as highlighted by clients who commend their reasonable rates and robust coverage. One client mentioned they found RPR's rates attractive compared to a previous provider, while another emphasized their affordability in alleviating administrative burdens. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, though some reviews indicate a desire for improved attention to detail.
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Talk2Rep

4.0 6 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

80% Chat Support Services

20% Phone Support Services

Talk2Rep is a back-office service provider offering solutions such as call center operations, data entry, and administrative support. The overall feedback is overwhelmingly positive, with clients praising their efficiency, cost-effectiveness, and customer service. Approximately 90% of reviews highlight enhanced productivity and reduced operational costs, while a common suggestion is for the company to expand its services to adapt to technological advancements.

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Reviews mention High-quality work
Clients consistently commend Talk2Rep for their high-quality work, noting exceptional customer service and efficiency. One client highlighted that 'customers evaluate their experience with the operators in a positive way,' leading to increased profits. Another mentioned their 'reliability, cost, effective hours, and quality technology.' Overall, feedback reflects a strong sentiment of satisfaction with Talk2Rep's services, emphasizing their adaptability and effectiveness in improving business processes.

Online Customer Support for Business Service

5.0 Aug 12, 2017

Reliability, cost, effective hours, quality technology, and overall savviness.
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Industry Experience

Talk2Rep has received favorable feedback across various industries, including Business Services, IT Services, Human Resources, and Advertising & Marketing. Clients commend their expertise in back office and customer support, highlighting strengths in efficiency, reliability, and adaptability. The overall sentiment indicates that Talk2Rep significantly enhances operational efficiency and customer satisfaction, particularly in Business Services and IT, where clients report substantial cost savings and improved service quality.
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Other Industry Human Resources Advertising & marketing Business services IT Services

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Talk2Rep as providing excellent value for money, with feedback highlighting significant cost savings and efficiency improvements. One client noted a monthly savings of $800,000, while another reported saving $1,500 monthly. Their flexible pricing structure, which includes customizable service packages, is seen as beneficial. Overall, the sentiment reflects satisfaction with the services provided, emphasizing the company's adaptability and effectiveness in meeting client needs.
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New York City, New York (3) Lexington, North Carolina (1) Grand Rapids, Michigan (1)
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RemSource

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Baltimore, MD

Services provided

20% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

20% Back Office Outsourcing +3

10% Business Consulting

10% Call Center Services

10% Financial Consulting

Focus Areas

29% Chat Support Services

36% Order Processing & Taking

35% Phone Support Services

RemSource is a professional back-office service provider specializing in phone support, email management, and medical billing. They are highly regarded for their customer care and efficiency, with reviews highlighting their ability to free up client time and increase productivity. Approximately 100% of reviewers noted their professionalism, while 67% mentioned improved workflow and communication. Consistency across operators was identified as an area for improvement by one reviewer.

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Reviews mention Puts the customer first
Clients consistently highlight RemSource's commitment to customer satisfaction, noting that the company's leadership instills a service-oriented mindset throughout their operations. One client emphasized that RemSource's approach not only enhances their own customer interactions but also reflects a dedication to continuous improvement. The ability to provide knowledgeable and courteous support has led to increased prospect close rates and improved responsiveness, demonstrating a strong customer-first ethos.

Phone & Email Answering Services for Auto Transport Company

4.0 Nov 30, 2017

The care for the customer starts at the top of the company with its ownership. I can rest knowing that RemSource is led by people who know what good service is and builds that mindset into all their interactions with clients, carrying it through to their interactions with our customers on our behalf. There are lots of small things done well that add up. They also have a drive for improvement, as there are always ways to get better.
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Industry Experience

RemSource has demonstrated expertise across various industries including automotive, advertising & marketing, and telecommunications. In the automotive sector, clients praised their ability to enhance customer interactions and improve sales outcomes. The advertising & marketing firms lauded their professionalism and efficiency, allowing designers to focus on creative work. In telecommunications, their back office services significantly boosted productivity and reduced operational stress. Overall, RemSource is well-regarded for their reliable service and strong client relationships, making them a suitable partner for businesses seeking support in these industries.
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Automotive Advertising & marketing Telecommunications

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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
Clients have consistently praised RemSource for providing exceptional value for money, noting their professional service and efficiency. One managing director highlighted significant improvements in prospect close rates, attributing this success to RemSource's reliable support. Another client, a creative agency president, initially hesitated due to perceived costs but ultimately found their investment worthwhile, as it freed up time for more valuable work. Overall, feedback indicates that RemSource delivers high-quality service at a competitive price.
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Cabilyt

5.0 11 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Sales Outsourcing

30% Call Center Services

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Cabilyt is a Customer Service BPO specializing in call center solutions, including lead generation and customer service. Ninety percent of reviews commend their tailored approach and flexibility, contributing to increased leads and customer satisfaction. Clients appreciate Cabilyt's efficient project management and proactive communication, though some suggest enhancing reporting tools for deeper insights.

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Industry Experience

Cabilyt has demonstrated solid expertise in the real estate, software, business services, and IT services industries. Clients from the real estate sector praise their lead generation and organizational skills, noting significant increases in qualified leads and successful deal closures. In the software industry, feedback highlights their effectiveness in driver recruitment and operational support. Overall, Cabilyt is regarded as dependable and proactive, making them a strong fit for clients in real estate and technology-focused sectors.
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Business services IT Services Software Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.
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United States (5) Saudi Arabia (1) Egypt (1)

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Tech Fi Technologies

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Gurugram, India

Services provided

25% Customer Service Outsourcing

45% Call Center Services

15% Content Moderation Services +2

10% Sales Outsourcing

5% Back Office Outsourcing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Tech Fi Technologies specializes in Customer Support Outsourcing with a focus on chat support services. The overall feedback highlights their timely, high-quality resolutions, strong project management, and responsiveness. Clients appreciate their detailed reporting and analytics, which contribute to improved customer satisfaction scores.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Tech Fi Technologies' reasonable pricing, highlighting affordability as a key benefit. One client noted, "I got good service for website development company in affordable price," indicating satisfaction with both the cost and quality of service. Overall, the feedback suggests that clients appreciate the value provided by Tech Fi Technologies in relation to their pricing.

Web Design & Development Services for HR Platform

5.0 Feb 3, 2020

I got good service for website development company in affordable price, though Tech Fi Technologies.
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Industry Experience

Tech Fi Technologies has demonstrated expertise in various industries including Software, Legal, Nonprofit, Healthcare, Real Estate, Consumer Products, and Human Resources. Clients report strong satisfaction with their web development and call center services, noting effective communication, timely delivery, and attention to client feedback. Particularly in sectors like Healthcare and Nonprofits, their impact is seen in enhancing user engagement. Overall, their strengths lie in project management, custom web solutions, and building long-term client relationships across multiple sectors.
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Software Legal Nonprofit Healthcare Real estate Consumer Products Human Resources Other Industry

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Tech Fi Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients highlighted their competitive pricing, with one stating they charged a 'very fair amount not too high and not too low.' Another client emphasized their impressive efficiency and the quality of work delivered within budget. Overall, the sentiment reflects satisfaction with the balance of cost and quality, positioning Tech Fi as a strong choice for budget-conscious projects.
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India (5) United States (3)
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Genesis Support Solution LTD

5.0 3 reviews

$5,000+

$25 - $49 / hr

250 - 999

Montego Bay, Jamaica

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% IT Managed Services

Focus Areas

25% Chat Support Services

30% Phone Support Services

25% Order Processing & Taking +1

20% Email Support Services

Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.

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Industry Experience

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
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Integra Global Solutions

5.0 9 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Wexford, PA

Services provided

10% Customer Service Outsourcing

20% Accounting

20% Back Office Outsourcing +4

20% Finance & Accounting Outsourcing (FAO)

10% Employer of Record (EOR) Services

10% Other Digital Marketing

10% Recruitment Process Outsourcing

Focus Areas

30% Chat Support Services

30% Email Support Services

25% Phone Support Services +1

15% Order Processing & Taking

Integra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.

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Reviews mention Flexible
Clients have expressed high satisfaction with Integra Global Solutions' flexibility in scaling resources during peak workloads, which significantly alleviated their staffing challenges. One client noted the company's ability to deliver uninterrupted support and adapt quickly to requests, allowing senior staff to focus on business growth. The seamless transition process and consistent quality of service were particularly praised, demonstrating Integra's responsiveness and reliability in meeting client needs.

Accounting & Back-Office Outsourcing for Accounting Firm

5.0 Sep 4, 2025

Their team quickly adapted to our scaling needs during peak workloads and responded promptly to our requests, allowing our senior staff to stay focused on client services and growth while Integra handled the accounting operations smoothly. Their flexibility to scale during peak workloads stood out, as it gave us confidence that our accounting support would never fall behind demand. Most importantly, their approach allowed our senior staff to shift their focus toward client services and business growth, aligning perfectly with our goals.
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7 of 7 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 7 times in the past 6 months
Recent reviews of Integra Global Solutions highlight a strong overall sentiment, emphasizing their reliability, cost-effectiveness, and responsive project management. Clients noted significant improvements in efficiency, such as a 50% reduction in month-end close time and a 40% decrease in internal workload. Many appreciated the seamless integration and white-label services, which allowed them to maintain control over client relationships. Areas for improvement include offering more strategic guidance and proactive scheduling.
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Industry Experience

Integra Global Solutions has garnered positive feedback across various sectors, particularly in Healthcare and Business Services. Clients commend their efficiency in medical billing and accounting, resulting in improved operational accuracy and reduced workload. In the eCommerce sector, they provide cost-effective solutions that enhance financial reporting and client service capabilities. Overall, the sentiment is strongly favorable, highlighting Integra's expertise, reliability, and proactive communication, making them an ideal partner for companies seeking efficient outsourcing solutions in healthcare, business services, and eCommerce.
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Business services Medical Healthcare eCommerce

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (2)

What Clients Have Said
Feedback regarding Integra Global Solutions highlights a consistent sentiment of good value for cost across multiple reviews. Clients appreciated the affordability, with one stating, 'Pricing fit our budget,' and others noting 'good value for cost.' The cost-effectiveness of their services was emphasized, as clients reported significant reductions in overhead and improved operational efficiency. Overall, clients felt that the financial investment in Integra's services yielded substantial returns, both in terms of cost savings and enhanced service quality.
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Springboard

5.0 4 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Services provided

100% Customer Service Outsourcing

Focus Areas

10% Chat Support Services

90% Email Support Services

Springboard is a customer support service provider that offers outsourced customer and community support solutions. The reviews highlight Springboard’s professionalism, effective communication, and ability to integrate seamlessly with client teams, resulting in enhanced customer satisfaction and increased sales. With 100% of reviews expressing satisfaction and no areas for improvement, Springboard demonstrates exceptional service and client engagement.

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Reviews mention Timely
The overall sentiment regarding timeliness in Springboard's reviews is highly positive. Clients highlighted their swift adaptation to complex platforms and the efficiency of their customer support team, noting that they were able to achieve a 99% hands-off approach within the first month. One client specifically mentioned, "Their performance is impeccable," emphasizing the seamless communication and training process. Overall, the feedback reflects satisfaction with the timely delivery of services and responsiveness.

Customer Support for Influencer Marketing Platform

5.0 Apr 16, 2019

We were impressed by how easy it was for them to understand our platform, and how quickly we didn’t have to worry about our support and customer service department. Within the first month of hiring SupportFruit, we were 99% hands-off our customer service department, which allowed us to focus on sales. After that, we beat our projected sales by almost 100% in month two.
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Industry Experience

Springboard has demonstrated expertise in the Business Services and Advertising & Marketing industries. Clients praised their professionalism, responsiveness, and ability to enhance customer support efficiency, resulting in increased sales and improved customer satisfaction. The agency's strengths lie in their seamless integration with client operations and their dedication to understanding specific business needs. Overall, feedback indicates that Springboard is particularly well-suited for businesses seeking effective customer support solutions, especially in e-commerce and digital marketing.
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Business services Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (1)

What Clients Have Said
Clients consistently praise SupportFruit for delivering excellent value for money, noting significant improvements in customer support efficiency and sales. One client highlighted a 99% reduction in hands-on customer service involvement, resulting in nearly a 100% increase in sales within two months. Another emphasized the cost-effectiveness of outsourcing customer support, allowing them to eliminate their in-house team. Overall, the sentiment reflects satisfaction with the cost relative to the quality of service provided.
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Canada (3) United States (1)
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Atender Group

5.0 1 review

$1,000+

Undisclosed

50 - 249

Málaga, Spain

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Atender Group is a reliable and trustworthy partner specializing in building interactive platforms for businesses. The feedback highlights their effective communication and genuine interest in client growth, receiving 100% positive reviews. Clients note their impressive commitment to improvement and fostering long-term relationships.

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Industry Experience

Atender Group has received positive feedback primarily in the Advertising & Marketing sector, recognized for their reliability, effective communication, and genuine interest in client growth. Their collaborative approach has facilitated measurable outcomes and strong partnerships, making them a preferred provider in this industry. Potential clients in Advertising & Marketing can expect a trustworthy and committed partner in Atender Group, with a proven track record of successful collaborations and impactful results.
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Advertising & marketing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Atender Group is perceived as a reliable partner that provides good value for money. Clients appreciate their commitment to collaboration and growth, with one client noting, "They are trustworthy and reliable, and their communication enables great results." Overall sentiment indicates satisfaction with the pricing relative to the quality of service, as no areas for improvement were identified in terms of cost efficiency.
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DCA Virtual Business Support

4.8 7 reviews

$1,000+

$50 - $99 / hr

10 - 49

Richmond, VA

Services provided

10% Customer Service Outsourcing

30% Web Design

20% Back Office Outsourcing +3

20% Content Marketing

10% Graphic Design

10% Logo

Focus Areas

100% Chat Support Services

DCA Virtual Business Support is a versatile digital agency offering website development, branding, and social media management. Reviewers consistently praise their professionalism, responsiveness, and ability to deliver high-quality results, with 100% of reviews highlighting positive outcomes. Clients appreciate the personalized, attentive service provided by team members like Samantha, contributing to an overall seamless experience and successful project execution.

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Reviews mention Professional
Clients consistently commend DCA Virtual Business Support for their professionalism and dedication to quality. One client noted their impressive ability to understand project goals and execute accordingly, while another highlighted the effective communication and project management throughout the engagement. Both reviews reflect satisfaction with the outcomes, emphasizing the company's commitment to meeting client expectations without identified areas for improvement.

Online Service for Digital Marketing Industry

5.0 Apr 1, 2021

The workflow was effective, just as I like to be precise and to the point to avoid wasting time and energy. The level of professionalism and dedication to producing quality products was impressive. I am very satisfied with the results and overall work DCA produces for my business.
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Industry Experience

DCA Virtual Business Support has received positive feedback across various industries including Business Services, Arts & Entertainment, Utilities, Education, and Advertising & Marketing. Clients commend their expertise in website development, social media management, and content creation, highlighting strengths in responsiveness, professionalism, and understanding specific industry needs. The overall sentiment is favorable, particularly for businesses seeking tailored digital solutions and effective project management.
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Other Industry Arts, entertainment & music Business services Advertising & marketing Utilities Education

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2)

What Clients Have Said
Clients generally perceive DCA Virtual Business Support as providing good value for money, despite some feedback regarding higher pricing. One client noted, "Their pricing is a little high, but you get high-quality content," suggesting that the quality justifies the cost. Another client expressed satisfaction with their $4,700 investment, stating that the new website met modern standards and helped attract new customers. Overall sentiment indicates that clients appreciate the professionalism and quality of work, deeming it worth the investment.
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Charlotte, North Carolina (3) Indian Trail, North Carolina (1) Addison, Illinois (1) Concord, California (1) Worcester, Massachusetts (1)
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The Connection

4.5 2 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Burnsville, MN

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

38% Chat Support Services

62% Phone Support Services

The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.

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Reviews mention Innovative
Clients have praised The Connection for their innovative approach to customer service, noting their effectiveness in managing calls and generating tailored strategies for problem-solving. One client remarked on their capacity to reinvent themselves and address specific needs efficiently. Overall, the sentiment reflects a high level of satisfaction with The Connection's innovative solutions, as they have significantly improved customer relations and operational efficiency.

Answering Services & Customer Inquiry Support for Products Firm

4.0 Aug 11, 2017

Its effectiveness, its capacity to reinvent itself, and its capacity to produce before any need.
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Industry Experience

The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Education Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.
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Matchboard

5.0 1 review

Undisclosed

Undisclosed

2 - 9

Queens Park, Australia

Services provided

50% Customer Service Outsourcing

50% Call Center Services

Focus Areas

50% Chat Support Services

50% Phone Support Services

Matchboard is a company specializing in providing tailored call center solutions, with a strong emphasis on handling niche markets such as veterinary clinics. Reviewers consistently highlight their exceptional knowledge and professionalism, resulting in effective management of over 100 missed calls monthly. Matchboard's expertise is praised by 100% of reviewers, though some note the challenge of ensuring empathetic interactions with sensitive clients.

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Industry Experience

Matchboard has demonstrated notable expertise in the healthcare industry, specifically in veterinary services. Their performance has been praised for providing effective overflow call center solutions, improving client communication, and increasing call handling capacity. Feedback emphasizes their professionalism and extensive knowledge of contact center operations, contributing to a significant reduction in missed calls. Overall sentiment in the healthcare sector is highly positive, indicating Matchboard's capability in enhancing service delivery and client care.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with Matchboard's cost-effectiveness and value for money. One client highlighted that the service prevented over 100 missed calls monthly, attributing significant value to the company's expertise and professionalism. Another noted that Matchboard's thorough understanding of call center needs helped avoid poor supplier matches, emphasizing that the investment was worthwhile. Overall sentiment reflects that Matchboard delivers strong returns on investment through tailored services and exceptional support.
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DelonApps

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Lagos, Nigeria

Services provided

10% Customer Service Outsourcing

20% Call Center Services

15% Corporate Training & Coaching +8

15% Recruiting

15% Staffing

5% Custom Software Development

5% IT Managed Services

5% IT Staff Augmentation

5% Mobile App Development

3% HR Outsourcing

2% Sales Outsourcing

Focus Areas

25% Chat Support Services

30% Phone Support Services

25% Email Support Services +1

20% Order Processing & Taking

DelonApps is a Customer Support Outsourcing company that offers services such as Business Process Outsourcing and 24x7 Customer Answering. Reviews indicate high satisfaction with 100% positive feedback emphasizing their seamless project management, affordability, and impressive delivery beyond expectations. A notable 50% mention increased customer satisfaction due to DelonApps' services.

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Reviews mention Timely
Overall sentiment regarding DelonApps' timeliness is highly positive. Clients emphasized their ability to deliver projects on schedule, with one stating, "The project delivery was seamless on budget, to specifications and on schedule." Another review noted that DelonApps consistently exceeded expectations with a "very quick turnaround time" and proactive management, ensuring that all deliverables were met promptly. The commitment to timely execution was a significant factor in client satisfaction.

Process Automation & Optimization for Engineering Company

5.0 Jun 4, 2024

The project delivery was seamless on budget, to specifications and on schedule.
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BPO & Call Center Services for Managed IT Services Provider

5.0 Jun 3, 2024

Delon LLC delivered beyond our expectation all the time. They've had a very quick turnaround time and are always proactive in their approach. Whenever there was a gap or issue, they quickly handled the issue.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Process Automation & Optimization for Engineering Company
5.0 — An engineering company hired DelonApps to automate and optimize their processes. The goal was to improve the client’s productivity and service delivery. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (3)

What Clients Have Said
DelonApps is consistently recognized for providing good value for money across multiple reviews. Clients appreciated the company's pricing, noting it fit their budgets while delivering high-quality services. For instance, one client highlighted that DelonApps offered 'affordable and excellent service' compared to competitors. Another emphasized 'good value for cost' and mentioned that project delivery was 'on budget.' Overall, the sentiment reflects satisfaction with DelonApps’ cost-effectiveness and commitment to quality.
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Line One Contact Centres Inc

4.3 3 reviews

$1,000+

Undisclosed

250 - 999

Calgary, Canada

Services provided

25% Customer Service Outsourcing

35% Call Center Services

20% IT Managed Services +2

10% Back Office Outsourcing

10% Business Consulting

Focus Areas

10% Chat Support Services

80% Phone Support Services

10% Email Support Services

Line One Contact Centres Inc is a customer service company specializing in outsourced call center and IT help desk services. The company consistently achieves a 90% call answer rate and maintains low error margins, with reviewers highlighting their flexibility, excellent service, and responsive project management. Approximately 100% of reviews reflect positive feedback on their adaptability and performance.

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Reviews mention Openness
Clients have consistently praised Line One Contact Centres Inc for their openness and honest communication. One client highlighted their flexibility and proactive approach, stating, "There’s no beating around the bush when it comes to addressing issues." This sentiment is reinforced by their collaborative project management style, where they provide productive insights, demonstrating a commitment to transparency and partnership. Overall, the feedback reflects a strong sentiment of satisfaction regarding their communicative approach.

Technical & Operational Support for Vehicle Manufacturer

4.0 Apr 21, 2021

Line Once Contact Centres Inc is a highly flexible team. We’re not a simple business to deal with because we make frequent adjustments to continue our processes, so what really differentiates their team is their open and honest communication with us. There’s no beating around the bush when it comes to addressing issues because their team always dwells on finding the best solutions — that’s really their strong suit.
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Industry Experience

Line One Contact Centres Inc has demonstrated expertise across various industries, including real estate, nonprofit, and consumer products. Feedback highlights their strengths in providing responsive IT help desk services for real estate, reliable 24/7 call center support for nonprofits, and effective multilingual customer service for consumer products. Overall sentiment is highly positive, with clients praising their flexibility, organizational skills, and proactive communication, making them a suitable partner for projects in these sectors.
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Real estate Nonprofit Consumer Products

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000,000 + (1)

What Clients Have Said
Clients consistently report that Line One Contact Centres Inc offers excellent value for money, with many noting their reasonable pricing and high-quality service. For instance, one client highlighted that despite investing over $300,000, they faced zero complaints and achieved a 90% call answer rate. Another client mentioned paying approximately $5,100 USD monthly for reliable 24/7 emergency services, emphasizing the effectiveness of their collaboration. Overall, the sentiment reflects satisfaction with cost-effectiveness and service delivery.
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Telework PH

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Baliuag, Philippines

Services provided

25% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1

25% Data Annotation Services

Focus Areas

20% Chat Support Services

50% Phone Support Services

30% Email Support Services

Telework PH is a data management service provider specializing in handling repetitive tasks such as data scraping and organization. Reviews reflect a 100% positive sentiment, highlighting their efficiency in saving clients significant time and the team's excellent decision-making skills, with frequent communication and smooth project execution noted as standout qualities.

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ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing +1

10% IT Managed Services

Focus Areas

30% Chat Support Services

40% Phone Support Services

30% Email Support Services

ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

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Reviews mention Experienced
The feedback regarding ENVO BPO's experience has been predominantly positive, highlighting their effective communication and comprehensive database collection. A healthcare consultant noted the team's ability to quickly grasp key products, leading to a seamless workflow with regular updates. However, there was a suggestion for improvement regarding the initial project turnaround time, which took one month. Overall, clients appreciated the professionalism and responsiveness of ENVO BPO's team.

Database for Healthcare Consultancy Firm

4.5 Oct 30, 2020

We were impressed by how equipped the team leader and team members were, they were volatile and absorb really quickly on what are our key products and services.
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Industry Experience

ENVO BPO has demonstrated expertise particularly in the Healthcare and Telecommunications industries. Clients have praised their thoroughness in lead generation and database management, noting strong communication and effective workflows. In Healthcare, they successfully enhanced brand presence and stakeholder engagement. In Telecommunications, they provided exemplary sales support and lead qualification, exceeding expectations. Overall, sentiment is highly positive, positioning ENVO BPO as a reliable partner for businesses seeking growth in these sectors.
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Healthcare Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
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More responsive than most other service providers

ENVO BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Trupp Global

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Bengaluru, India

Services provided

10% Customer Service Outsourcing

30% Back Office Outsourcing

30% Content Moderation Services +1

30% Data Annotation Services

Focus Areas

40% Chat Support Services

50% Phone Support Services

10% Order Processing & Taking

Trupp Global is a business process outsourcing company specializing in data entry, sourcing, indexing, and document management services. Their clients consistently praise their responsiveness, efficiency, and high-quality deliverables, with 100% of reviews highlighting their excellent problem-solving capabilities and competitive pricing. Additionally, Trupp Global's flexibility and attention to detail have led to long-term client relationships.

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Reviews mention Flexible
Clients have consistently praised Trupp Global for their flexibility in adapting to project needs. One client noted their ability to handle various tasks and the responsiveness in making adjustments as required. They highlighted that Trupp Global allowed them to dictate workflows, emphasizing a collaborative approach. The overall sentiment reflects a strong appreciation for Trupp Global's adaptability, which has exceeded expectations compared to other vendors.

Data Abstraction for Software Tech Company

5.0 Dec 8, 2017

They let us decide how we want everything to work. They are very flexible in working with us and making changes as we needed. We communicate with them via Slack. We answer questions continuously throughout the day to keep things on track. They’re also very responsive and answer any questions we have.
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Data Abstraction for Software Tech Company

5.0 Dec 8, 2017

The quality of work has been very good. I feel their quality is superior to other US-based resources we’ve used. Their flexibility in meeting our needs has been much better than expected and miles beyond what we’ve experienced with other vendors.
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Industry Experience

Trupp Global has demonstrated expertise primarily in the Software, Advertising & Marketing, and Health sectors. Clients commend their proficiency in data entry, sourcing, and indexing, particularly in compliance-heavy industries like safety management. The overall sentiment is highly positive, with notable strengths in responsiveness, project management, and quality assurance. Their flexibility and competitive pricing make them an attractive partner for organizations seeking reliable data management solutions across diverse industries.
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Software Advertising & marketing

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Trupp Global is consistently praised for offering competitive pricing and delivering high-quality services, providing significant value for money. One client noted their prices were the lowest among competitors while maintaining superior quality. Another mentioned their satisfaction with the value produced, stating they were 'happy with the value they produce.' Overall, clients express confidence in Trupp Global's ability to meet their needs efficiently and effectively, reinforcing their reputation as a cost-effective outsourcing partner.
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More responsive than most other service providers

Trupp Global is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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LiveSalesman

4.9 7 reviews

$10,000+

< $25 / hr

250 - 999

Las Vegas, NV

Services provided

68% Customer Service Outsourcing

19% Call Center Services

13% Back Office Outsourcing

Focus Areas

30% Chat Support Services

40% Phone Support Services

20% Email Support Services +1

10% Order Processing & Taking

LiveSalesman is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. Overall, their services are well-received, with 80% of reviewers highlighting their responsiveness and ability to adapt quickly to unique client needs. Some variability in representative performance was noted, though issues were generally addressed promptly.

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0 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for IT Company
5.0 — LiveSalesman provides customer service outsourcing services to an IT company. The team offers 24/7 customer assistance, handles technical queries, coordinates sales calls, and promotes the client's Read more
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Industry Experience

LiveSalesman has demonstrated expertise in the Wellness & Fitness industry, particularly through their work with holistic wellness centers. Clients have praised their responsiveness and ability to efficiently manage scheduling and inquiries, allowing businesses to focus on core services. Overall sentiment indicates a positive impact, with feedback highlighting strengths in adaptability and communication, although variability in representative performance was noted. This positions LiveSalesman as a strong candidate for similar wellness-focused projects.
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Wellness & Fitness

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive LiveSalesman as providing good value for money, particularly highlighting their responsiveness and ability to quickly adapt to specific needs. One client noted that by outsourcing scheduling tasks, they could enhance focus on core services. However, there were mentions of variability in employee performance, suggesting that while the overall cost is justified, consistency in service quality could be improved.
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Boldly

4.5 1 review

$1,000+

$25 - $49 / hr

50 - 249

New York, NY

Services provided

20% Customer Service Outsourcing

40% Back Office Outsourcing

20% Staffing +2

10% Finance & Accounting Outsourcing (FAO)

10% Social Media Marketing

Focus Areas

50% Chat Support Services

50% Email Support Services

Boldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.

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Industry Experience

Boldly has demonstrated expertise in the Media industry, providing back office services that enhance customer service and operational efficiency. Clients appreciate their stability and hardworking nature, reporting significant time and cost savings. However, some feedback indicates room for improvement in staff interactions. Overall, the sentiment within the Media sector is positive, suggesting that Boldly is a strong fit for organizations seeking reliable support in this field.
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Media

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Boldly as offering good value for money, particularly noting that their services save significant time and costs, with one client reporting a monthly savings of $500. The firm charges between $50,000 and $199,999 annually, which clients find reasonable given the stability and quality of service provided. However, some feedback indicates potential areas for improvement in staff performance, suggesting that while the overall value is positive, there are opportunities to enhance service delivery.
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Munzai Solutions

5.0 3 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Karachi, Pakistan

Services provided

10% Customer Service Outsourcing

60% Sales Outsourcing

20% Call Center Services +1

10% CRM Consulting and SI

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Munzai Solutions is a Customer Service BPO specializing in outsourced customer support and outbound lead generation. With a focus on building scalable sales pipelines, they earned high praise for their adaptability, proactive communication, and commitment to results. Approximately 90% of reviewers emphasize their flexibility and ability to tailor services, while a minority suggest improvements in early-stage industry knowledge and strategic targeting.

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Reviews mention Timely
Clients have consistently praised Munzai Solutions for their timely delivery of project deliverables. One client noted, 'They delivered deliverables on time,' highlighting their commitment to meeting deadlines. Overall sentiment regarding timeliness is highly positive, reflecting the company's effectiveness in managing project timelines and responsiveness to client needs.

Lead Generation for Performance Marketing Agency

5.0 Sep 26, 2025

They delivered deliverables on time.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Outbound Lead Gen & Client Management for Textile Mfr
5.0 — Munzai Solutions provides outbound lead generation support for a textile manufacturer. They identify potential leads, conduct cold calling, qualify leads, set appointments, and manage communication Read more
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Munzai Solutions' strong value for money, noting that their pricing aligns well with budget expectations. A co-founder remarked on the 'good value for cost' and a Sales Director emphasized that pricing fit their budget while delivering significant results, including generating over 250 targeted leads. Overall, the sentiment reflects satisfaction with cost-effectiveness and the quality of services provided, reinforcing Munzai Solutions as a reliable partner for achieving business goals.
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Canada (1) Pakistan (1) United States (1)
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CCC Digital Agency

5.0 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Langford, Canada

Services provided

10% Customer Service Outsourcing

30% Email Marketing

30% Pay Per Click +2

20% Web Design

10% Low/No Code Development

Focus Areas

50% Chat Support Services

50% Email Support Services

CCC Digital Agency is a digital solutions provider specializing in marketing automation and web development. Across their reviews, 100% of clients commend their responsive project management and adaptability, highlighting their creative approach and alignment with client values. Clients consistently praise their value, technical knowledge, and communication skills, with no areas for improvement noted.

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Reviews mention High-quality work
Clients have consistently praised CCC Digital Agency for delivering high-quality work, with one reviewer noting the 'high quality completion of project' and 'great value for cost and execution.' The agency's responsiveness and adaptability were highlighted as key strengths, contributing to a positive collaborative experience. Overall, the sentiment reflects strong satisfaction with the quality of deliverables and the professionalism displayed throughout the project.

Web Dev for Recruitment Services Company

5.0 Sep 22, 2023

The high quality completion of the project was one of the measurable outcomes that demonstrate progress or success. We were most impressed with their adaptability and creative approach, as they were willing to adjust, edit, and finish the project to spec.
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Industry Experience

CCC Digital Agency has demonstrated expertise in the Human Resources and Education sectors, with strong feedback highlighting their adaptability, creative solutions, and excellent customer service. Clients in Human Resources praised their ability to deliver marketing automation and e-newsletter services effectively, while those in Education emphasized their impact on improving online registration and conversion rates through web development. Overall, sentiment is highly positive, particularly for businesses seeking innovation and strong project management.
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Human Resources Education

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight CCC Digital Agency's excellent value for money, noting their responsiveness and adaptability as key strengths. One client remarked on their 'great value for cost and execution,' while another emphasized the effectiveness of their services in increasing conversion rates despite a modest investment of approximately $2,200 USD. Overall, the sentiment reflects satisfaction with the agency's pricing relative to the quality of work delivered.
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@liveconx

4.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cornwall, Canada

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Sales Outsourcing

Focus Areas

45% Chat Support Services

28% Order Processing & Taking

27% Phone Support Services

@liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

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Reviews mention High-quality work
The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.

Appointment Setting for Transportation Business

5.0 Dec 24, 2017

I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.
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Industry Experience

liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.
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Information technology Transportation Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
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Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)
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MCVO Talent Outsourcing Services

4.9 11 reviews

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Services provided

10% Customer Service Outsourcing

30% Accounting

20% Back Office Outsourcing +3

20% Pay Per Click

10% Graphic Design

10% Web Development

Focus Areas

100% Chat Support Services

MCVO Talent Outsourcing Services is a versatile outsourcing company providing services such as talent recruitment, photo and video editing, bookkeeping, and customer service support. Reviews highlight their efficiency, reliability, and competitive pricing, with over 90% of feedback emphasizing their dedication and adaptability. Clients also appreciate their excellent communication and project management capabilities, making MCVO a highly recommended partner for diverse business needs.

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Reviews mention Easy to work with
Clients have consistently found MCVO Talent Outsourcing Services to be exceptionally easy to work with. One client noted that all employees were 'easy to train' and praised their efficiency, stating they are 'definitely better than people we’ve hired in the past.' Another client highlighted their quick turnaround time, stating that they can complete requests overnight, significantly improving operational efficiency. Overall, the sentiment reflects a strong appreciation for the team's responsiveness and adaptability.

Outsourced Verification Team for Data Collection Company

5.0 Nov 9, 2020

MCVO Talent Outsourcing Services have been good about getting us who we need. All of their employees have been easy to work with and easy to train. We onboarded their verification team through Zoom. Mark (Co-Founder) and Cherry (CEO & Founder) facilitated it.
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Photography Editing Outsourcing for Event Photographer

5.0 Nov 4, 2020

They make my life easier, and they’re a lot cheaper than hiring full-time editors. No, if I ever have any issues, I just tell them and they take care of it. My advice is to do it, they’ll make things easy for you.
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Industry Experience

MCVO Talent Outsourcing Services has demonstrated expertise across multiple sectors, including Manufacturing, Arts & Entertainment, Telecommunications, Real Estate, Consumer Products, IT Services, Automotive, and Education. Clients praise their effective recruitment strategies, cost efficiency, and responsive communication. Overall sentiment is positive, highlighting their reliability, adaptability, and quality of service, making them a strong fit particularly for businesses focused on operational efficiency and talent acquisition.
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Manufacturing Arts, entertainment & music Telecommunications Real estate Consumer Products Business services IT Services Automotive Education

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1)

What Clients Have Said
MCVO Talent Outsourcing Services is praised for providing significant value for money, with clients noting substantial cost savings compared to local hiring. One client highlighted the ability to hire qualified candidates for a third of U.S. salaries, while another reported that the quality of work justified the investment, yielding excellent ROI. Overall sentiment indicates satisfaction with affordability and the quality of service, making them a preferred choice for outsourcing.
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Rockville, Maryland (1) Nashville, Tennessee (1) Chicago, Illinois (1) Highland Park, Illinois (1) Plymouth, Minnesota (1) Saint Paul, Minnesota (1) New York City, New York (1) Cleveland, Ohio (1) Denver, Colorado (1)
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Reliasourcing Inc

4.8 2 reviews

Undisclosed

Undisclosed

250 - 999

Pasay, Philippines

Services provided

40% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing +2

10% Back Office Outsourcing

10% HR Outsourcing

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

Reliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.

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Reviews mention Exceptional performance
Reliasourcing Inc has received exceptional feedback for its performance, particularly highlighted by a client who praised their impressive culture, facilities, and dedication to customer service. The client reported achieving over 5,000 bookings and generating more than $2 million in revenue, alongside an impressive 80% CSAT score. They emphasized the company's reliability in meeting deadlines and responsiveness to needs, stating, "What an amazing vendor to work with!" Overall, the sentiment reflects a strong recommendation for future clients.

Sales & Customer Service Outsourcing for Healthcare Company

5.0 Nov 30, 2024

What an amazing vendor to work with! Visited their site near MOA and was really impressed with their beautiful facilities, people and work culture. I've been working with Reliasource for months now and they always continue to impress with their dedication to high levels of customer service. For a strong, capable, highly proficient Disrupter BPO in the heart of Manila, I would definitely recommend Reliasource to any potential clients looking to take their business to the next level!
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Sales & Customer Service Outsourcing for Healthcare Company
5.0 — Reliasourcing Inc handles a healthcare company's sales and customer service efforts. They handle outbound and inbound campaigns to increase conversion rates and meet sales targets. Read more
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Industry Experience

Reliasourcing Inc has demonstrated expertise in the Healthcare and IT Services industries, receiving favorable feedback for their proactive and customer-focused approach. In Healthcare, they excelled in sales and customer service, achieving significant revenue and high customer satisfaction scores. In IT Services, their efficient lead sourcing and meeting coordination contributed to substantial client growth. Overall, they are recognized for their strong project management, high-quality personnel, and ability to adapt quickly to client needs, making them suitable partners in these sectors.
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Healthcare IT Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
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A1 Call Center

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Noida, India

Services provided

25% Customer Service Outsourcing

40% Back Office Outsourcing

25% Call Center Services +1

10% Sales Outsourcing

Focus Areas

56% Chat Support Services

22% Order Processing & Taking

22% Phone Support Services

A1 Call Center is a customer service company specializing in outbound services, enhancing communication, and maintaining customer relationships. Reviews are overwhelmingly positive, highlighting strengths such as excellent customer service, efficiency, and cost savings, with minor critiques on processing speed and schedule flexibility. Approximately 100% of reviewers rate their experience as enjoyable or amazing, emphasizing strong customer relationships.

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Reviews mention Personable
Clients express a highly positive sentiment regarding A1 Call Center's personable approach, highlighting their ability to foster strong relationships with both companies and consumers. One client noted, 'It has been a very happy, very enjoyable experience,' emphasizing satisfaction with the service. Additionally, they appreciate the company's commitment to effective communication and customer service. However, a suggestion for improvement was made regarding the speed of processing.

Customer Verification for Telecommunications Company

5.0 Dec 24, 2017

It has been a very happy, very enjoyable experience. They develop a great relationship with companies and consumers. They are excellent.
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Industry Experience

A1 Call Center has received positive feedback across various industries, including Telecommunications, Legal, and Other Industries. Clients appreciate their strong customer service, effective communication, and ability to enhance productivity. Notably, the telecommunications sector highlighted their excellent relationship management, while the legal industry emphasized their efficiency and cost-saving capabilities. Overall, A1 Call Center is well-suited for clients seeking outsourced services to improve customer engagement and operational efficiency.
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Legal Other Industry Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with A1 Call Center's pricing and value for money. One client noted they save $2,000 monthly, while another highlighted an impressive $100,000 savings per month. Feedback indicates that their pricing structure is standard and competitive, with clients appreciating the quality of service relative to costs. Overall, the sentiment reflects a strong belief in the company's ability to deliver excellent service at a reasonable price.
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Login Services

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Chennai, India

Services provided

20% Customer Service Outsourcing

80% Back Office Outsourcing

Focus Areas

50% Chat Support Services

50% Email Support Services

Login Services is a transcription services company specializing in converting financial documents into spreadsheets, predominantly for auditors and forensic accountants. The feedback is overwhelmingly positive, highlighting excellent communication, rapid response times, and consistent ability to meet budgets and deadlines. There are no noted areas for improvement, and the company is described as a go-to partner for clients.

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Industry Experience

Login Services has demonstrated strong expertise in the financial services industry, particularly in providing transcription and data normalization for auditing and forensic accounting projects. Feedback highlights their high-quality work, excellent communication, and timely delivery, making them a trusted partner over a decade-long engagement. Their strengths include adaptability in resource management and a proactive approach to client needs, making them an ideal fit for projects in the financial sector.
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Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently praised Login Services for their high-quality work and effective communication, noting the company's ability to deliver value for money. One client mentioned a 10-year relationship with an investment of approximately $20,000, highlighting the fair pricing and budget adherence. Overall, sentiment indicates that Login Services provides excellent service relative to its cost, with no reported areas for improvement.
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SHRINKCONSULTING OUTSOURCE PRIVATE LIMITED

4.8 3 reviews

Undisclosed

< $25 / hr

50 - 249

Services provided

10% Customer Service Outsourcing

50% Accounting

20% Back Office Outsourcing +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

40% Chat Support Services

40% Email Support Services

10% Order Processing & Taking +1

10% Phone Support Services

Shrinkconsulting is a professional accounting services firm known for its expertise in financial reporting, reconciliations, and bank transaction processing. With 100% positive feedback, clients appreciate their timely delivery and adaptability to changing needs. The firm's well-qualified staff and proficiency in IT accounting systems are frequently highlighted in reviews.

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Industry Experience

Shrinkconsulting Outsource Private Limited has established a strong reputation in the Advertising & Marketing sector, particularly for their effective accounting services. Clients highlight their well-qualified staff and expertise in IT accounting systems, which significantly enhance financial reporting and invoice processing efficiency. The overall sentiment is highly positive, reflecting their consistent performance and responsiveness to client needs, making them a suitable partner for businesses in need of reliable financial management within this industry.
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Advertising & marketing

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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently highlighted Shrinkconsulting's competitive pricing and strong value for money. One client noted that the company fit their budget while also providing 'good value for cost' and aligning with their company values. The consistent performance and responsiveness of the team further reinforced the positive sentiment regarding their pricing structure. Overall, clients feel that the services rendered justify the expense, making Shrinkconsulting a favorable choice for cost-conscious projects.
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More responsive than most other service providers

SHRINKCONSULTING OUTSOURCE PRIVATE LIMITED is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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HelloSells

5.0 4 reviews

Undisclosed

< $25 / hr

50 - 249

Portland, OR

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Sales Outsourcing

Focus Areas

50% Chat Support Services

50% Phone Support Services

HelloSells is a virtual customer service and answering service provider known for its exceptional communication and efficient integration with clients' systems. The company has earned overwhelmingly positive feedback, with clients praising its professionalism and adaptability, particularly in customizing services to specific needs. Around 95% of reviewers highlight their excellent customer service, and clients appreciate their budget-friendly pricing, which enhances the perceived value of their services.

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Reviews mention Exceptional results
Clients have reported exceptional results with HelloSells, highlighting their professionalism and efficiency. One client noted that their agents answer calls promptly and have significantly improved the quote process. The collaboration in refining the call script led to enhanced outcomes, with personalized support from the account manager. The straightforward engagement process and free service integrations were particularly praised, contributing to a seamless experience for businesses seeking reliable customer service solutions.

Call Center Services for Moving Company

5.0 Jan 16, 2020

Their team was the primary reason we were able to get everything done. They sat down with me and went through the script line by line, and we were able to truncate and minimize a lot of the materials we had, which dramatically improved the results we were getting.
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Industry Experience

HelloSells has demonstrated expertise across various industries including Financial Services, Healthcare, Moving Services, and Arts & Entertainment. Clients commend their professional communication, quick response times, and tailored service integration. In the Financial Services sector, they improved sales conversions; in Healthcare, they provided critical monitoring support; and in Moving Services, they enhanced customer interaction efficiency. Overall, sentiment remains highly positive, showcasing HelloSells as a versatile partner for businesses seeking reliable customer support solutions.
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Financial services Other Industry Arts, entertainment & music Healthcare

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Average Project Cost Breakdown

Less than $10,000 (4)

What Clients Have Said
Clients consistently praise HelloSells for their competitive pricing and overall value for money. One client noted spending less than $1,000 with significant ROI, stating their services increased sales conversions. Another emphasized the affordability of their plans, paying only $99 per month for extensive support. Overall, feedback reflects satisfaction with the cost-effectiveness and quality of service provided, with clients feeling they receive excellent support without hidden fees or unexpected costs.
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Fyxer Industries Ltd

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Пожаревац, Serbia

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Sales Outsourcing +1

10% Social Media Marketing

Focus Areas

20% Chat Support Services

40% Email Support Services

40% Phone Support Services

Fyxer Industries Ltd is a comprehensive Customer Service BPO firm offering Customer Support Outsourcing, Call Center Solutions, and digital marketing services. Reviewers consistently praise their exceptional dedication to client satisfaction and seamless integration of services, with 100% mentioning their effective project management and responsive communication. Fyxer is particularly noted for their proactive approach and ability to customize solutions according to client needs.

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1 of 1 Chat Support Services reviews is 5 stars

$50,000 – $199,999 avg. project cost

Chat Support Services Experience

Fyxer Industries Ltd receives overwhelmingly positive feedback for its Chat Support Services, with 95% of reviewers expressing satisfaction. Clients highlight strengths in customer support, responsiveness, and effective integration of services, contributing to improved customer satisfaction and retention. One client noted increased customer satisfaction scores and reduced response times as significant outcomes. While minor improvements in reporting tools were suggested, the overall sentiment emphasizes Fyxer's dedication to client needs and exceptional value delivery.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Software Company
5.0 — Fyxer Industries Ltd provides customer support and design services for a software company. Their work includes handling customer service via email and phone and delivering custom designs and Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Fyxer Industries Ltd's excellent value for money, with one executive noting that their pricing 'fit our budget' while providing 'good value for cost.' Another client emphasized the company's ability to deliver comprehensive support that exceeded expectations. The overall sentiment reflects satisfaction with the cost-effectiveness of services, as well as a commitment to client needs and quality outcomes, reinforcing their reputation as a reliable partner.
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SWITCH360

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

35% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +3

15% Data Annotation Services

10% Content Moderation Services

10% Transcription

Focus Areas

35% Chat Support Services

35% Email Support Services

15% Order Processing & Taking +1

15% Phone Support Services

SWITCH360 is a Customer Support Outsourcing firm specializing in handling customer queries and order management. According to client reviews, 100% praised the company for its on-time delivery, budget-friendly pricing, and ability to enhance customer satisfaction, indicating strong expertise in Customer Service BPO solutions. No areas for improvement were noted, reflecting a remarkable level of service excellence.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for UVC Bottle Retailer
5.0 — SWITCH 360 provides call center services for a UVC bottle retailer. Their tasks include handling customer queries and refund requests through Zendesk and order management processes on Shopify. Read more
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Industry Experience

SWITCH360 has demonstrated expertise primarily in the eCommerce industry, particularly with client projects involving customer queries, refund management, and order processing. Feedback highlights their effective communication, timely delivery, and strong alignment with client values, resulting in increased customer satisfaction and resolution of backlogs. Overall sentiment is positive, indicating that SWITCH360 is a suitable partner for eCommerce businesses seeking reliable and affordable support.
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eCommerce

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More responsive than most other service providers

SWITCH360 is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Support365days

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

20% Fulfillment

15% Email Marketing +3

15% Social Media Marketing

15% Web Design

10% Logo

Focus Areas

35% Chat Support Services

35% Email Support Services

30% Order Processing & Taking

Support365days offers Customer Support Outsourcing, including email and chat support, and order processing. Overall feedback highlights their prompt response times, effective customer retention strategies, and excellent project management. Clients appreciate their cooperative team and ability to swiftly understand and manage business processes.

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Industry Experience

Support365days has demonstrated notable expertise in the Software industry, particularly in app development support. Clients appreciate their quick response times, cooperative nature, and reliability in addressing customer inquiries and order issues. The overall sentiment is highly positive, indicating strong customer satisfaction and trust. Potential clients in the Software sector seeking efficient support solutions may find Support365days to be an excellent fit for their needs.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Support365days' competitive pricing as a key factor in their selection, noting that it fits their budgets well. One client emphasized the exceptional value received, stating that the team's quick response times and effective support significantly enhanced customer satisfaction. Overall, the sentiment reflects strong approval of the company's cost-effectiveness, with one client declaring their experience as 'perfect' and expressing a desire for a long-term partnership.
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The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Call Center Services +1

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

25% Chat Support Services

25% Email Support Services

25% Order Processing & Taking +1

25% Phone Support Services

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

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Reviews mention High-quality work
The Agentsy BPO has received consistently high praise for delivering high-quality work, as evidenced by client feedback highlighting a 300% increase in membership for Travati and 100% YOY revenue growth for Signature Travel. Clients commend the company's attention to detail, outstanding service, and ability to meet and exceed project objectives. Overall, the sentiment reflects strong satisfaction, with clients expressing intent to renew contracts and highly recommending The Agentsy BPO's services.

BPO Services for Travel Club

5.0 May 1, 2023

We are very happy with The Agentsy BPO and the results they have delivered for us over the years. Their high level of service, forward thinking approach and ability to deliver are some of the reasons we will be renewing our contract for another 24 months in July.
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BPO for Online Travel Agency

5.0 May 1, 2023

Over the years we have developed a strong relationship and they have always gone over and above in terms of delivering outstanding results and services for us. This had allowed us to boost our revenue & growth and achieve our desired goals.
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Industry Experience

The Agentsy BPO has demonstrated significant expertise in the Hospitality & Leisure industry, particularly with travel agencies. Clients have reported exceptional results, such as 300% membership growth and 100% YOY revenue increases. Strengths include their ability to provide multilingual support, reduce overhead costs, and enhance customer retention. Overall sentiment is highly positive, indicating a strong cultural fit and commitment to client objectives, making them an ideal partner for companies in the travel sector seeking growth and operational efficiency.
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Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend The Agentsy BPO for providing excellent value for money, often citing their competitive pricing as a key factor in their selection. One client noted the 'good value for cost' while another highlighted the ability to decrease overhead costs significantly. Overall sentiment reflects high satisfaction with the financial outcomes achieved through their partnership, with clients reporting substantial revenue growth and effective cost management.
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$2,508 Skilled English speaking agent at $14,25 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour. $2,904 Skilled Multilingual agent at $16,50 per hour.

Customer Support Omnichannel
Below is our rate for Customer Support Omnichannel Agents based on English-speaking and Multilingual agents.
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