Top Email Support Services

Digital Marketing, SMM & SEO for Software Solutions Company

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.

Customer Support for Marketing & Advertising Company

Very enthusiastic people who are very proactive and keen to always help. This proactive attitude was evident throughout our collaboration, ensuring that our needs were met promptly and efficiently. Their dedication to maintaining open lines of communication facilitated a seamless working relationship.

Content Mktg & Call Center Services for Cashback Gaming Co

Ongoing Enhancement: Their proactive approach continuously improves workflows for optimal results. This proactive stance was instrumental in driving project efficiency and creating capacity. By anticipating potential challenges and addressing them in advance, Hugo ensured a smooth progression of our project.

Staff Aug & Content Moderation for Blockchain Technology Co

Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve. Their proactive mindset was evident in the suggestions they provided over time, which set them apart from previous outsourcing partners. This approach not only enhanced project outcomes but also fostered a strong collaborative spirit.

CX Outsourcing for Financial Services Firm

Hugo transformed our global operations with impressive results: Reduced partner integration time from 3 weeks to 1 week. Established support coverage across 8 languages serving 3 new global markets. Improved customer Net Promoter Score from 52 to 78. Decreased customer churn by 17% through proactive success management. Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.

Customer Service for E-Commerce and Consumer Products Co.

Boldr, is really performing at an incredible level, with their quality matching their speed. We have weekly calls, reports, and deliverables. We don’t use any platforms or tools. Rather, Boldr. has very sophisticated Excel documents and project trackers that work well for us.

Venue Processing & Outbound Sales Support for Event Platform

We also do quality scoring and quality checks on Boldr's work. Not only do we measure the number of venues activated within a specific time frame, but we also check to ensure they're activating good quality venues that meet our requirements. Boldr's team captains handle all of our QA — they randomly select venues and check the quality of a large number of them to get a representative data set.

Staff Augmentation for Accounting Management Firm

We have enjoyed working with Connext and have developed a deep relationship with the company. As with any business relationships we encounter obstacles. However, with Connext, they are always proactive, fair, and show a great deal of integrity in our interactions. When COVID hit, they were able to mobilize and get all the computers to our resources' homes so that there was no interruption in services. They have continued to be proactive in helping us add resources during the pandemic.

IT Services Support for Online Course Selection

If we wanted to speak to their leadership, we needed to schedule the time two days in advance. But they were always willing to accommodate us, so it wasn't a big issue.

Call Center Services for Water Damage Restoration Company

The most impressive aspect of Remote CoWorker is their price.

Social Media Marketing for Women's Coaching Company

The value to cost ratio was particularly impressive. The process for choosing my VA was perfect, aligning with the affordable pricing model.

Recruitment Services for Media Company

Remote CoWorker offers affordable rates for small businesses with no additional fees, overtime or holiday work premiums. Their hourly rates are posted on their website, ensuring transparency and avoiding surprises.

Administrative Work & Lead Mgmt for Healthcare Consulting Co

What did you find most impressive or unique about this company?

good price

Social Media Marketing for Media Production Company

The price is great for the quality of work. I feel like I have a true employee working with my company. As a small business owner this is so crucial!

Recruitment Services for Financial Services Company

We have found SVC an extremely well organized and communicative team. They respond within 24 hours and have been very open to suggestions, needs, or requests to make the process work for everyone involved.

Customer Service Outsourcing for IT Services Company

What surprised me most were their attitude to learn. Our team has got used to our industry-specific vocabulary and technologies and is able to respond to simple questions and assist users comfortably. Such flexibility is hard to find but highly precious in IT industry.

Customer Service for Nonprofit Organization

The team was responsive, flexible, and always willing to adjust based on customer demands or seasonal spikes. Any time we needed changes, they implemented them quickly.

Customer Support & VA Services for Consulting Company

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.

Marketing & Company Research for Technology Research Company

Enshored has continuously impressed me. They complete work very quickly and with a high degree of quality. They are able to take feedback and integrate that into future work. We have developed new tasks to challenge them, and they have succeeded.

Virtual Assistant Services for Landscaping Company

I am confident that my assistant is taking care of my new and existing clients. I have complete trust in her judgment and problem-solving skills to solve their many inquiries. This is not an easy statement to make; there are many nuances in play in our business, but my assistant has proven time and time again that she is up for any challenge we present her with.

Recruitment Services for Management Consulting Firm

Yes, they delivered on time and within budget. They were very responsive and answered my questions.

Call Center Services for Solar Energy Consultancy

Their project management is organized and proactive, ensuring clear communication and timely delivery of all scheduled appointments and reporting metrics. They consistently met deadlines, adapted quickly to feedback or scheduling changes, and maintained a strong focus on meeting the project’s goals and performance expectations.

Call Center Services for Chemical Safety Company

Their project management was highly effective. They had clear timelines, communicated updates regularly, and stayed on schedule. All deliverables were completed on time or ahead of deadline. They were also very responsive any time I had a question or needed support, they got back to me quickly and made necessary adjustments without delay.

Sales Outsourcing Services for Cryptocurrency Company

Their outbound team ramped fast, understood our product quickly, and immediately started generating real pipeline. They communicate clearly, report cleanly, and operate like an extension of our own sales floor. No drama, no excuses — just consistent performance. In a world full of vendors who overpromise, BPO Hive actually executes.

Customer Services for Software Development Company

They were efficient, and very few complaints from customers were ever escalated to me. I was impressed that we didn’t encounter any critical issues from a customer service standpoint, based on the volume of calls they were taking. They did a great job serving those accounts, which was shown in the success of those programs as well as the feedback we received.

Chat Solutions for Marketing & Advertising Firm

The law firm is averaging over 50 additional prospective client engagements a month. Not only does this show that the firm is interested in helping answer questions but we have tracked the results and they are impressive: - a 70% consultation bookings from chat inquiries - an 8% new client sign-up rate from chat initiated consultations.

Call Center Services for Laundry Company

I've gotten many new clients as a direct result of Smith.ai. People call and tell us how impressed they were with the agent who answered the call. Recently a man called and said that as a direct result of the agent who answered the phone he decided to use our company.

Call Center Services for Software Company

They are efficient, responsive, and showcase impressive flexibility, seamlessly adapting to our individual processes and needs. Together with Mindy, we launched several customer support streams in parallel, all successfully set up from scratch to launch. Their commitment to excellence and their ability to offer different solutions have significantly improved our customer communication and satisfaction.

Data Annotation Services for Agriculture Technology Company

MindySupport was able to fulfill our special needs for customization in terms of our software. That is not something that universal available online.

Recruitment Services for Financial Services Firm

Their team is very responsive to our queries and requirements. The build out of our Philippines team was a success. Everyone on the 1840&Co team is a pleasure to work with.

Data Entry for Reverse Logistics Firm

We had video calls at the start of each new stream to make sure the team was fully briefed and had the opportunity to ask questions. The we used Slack on a day to day basis for questions and troubleshooting. It's been very smooth and efficient.

Data Entry for Reverse Logistics Firm

They've are very adaptable and have a great attention to details. They always reach out in doubt to avoid any error or misunderstanding. It's been a very reliable and trustworthy service that became a fundamental part of our workflow.

Recruiting Services for Web Development Agency

The team is an essential partner that recruits good talent and is a central member of our team. Most of the candidates we interviewed during the recruitment process were aligned with us or weren't very far off. We had worked with other recruiting agencies before who just shoved us candidates, and it was a waste of time. Sharkhelpers is far from that and really listens to our requirements, getting into the specific skills we seek in a candidate. Sharkhelpers has been helpful and followed up with the right questions. The entire team, in unison, has always been very supportive.

Call Center & Sales Services for FinTech Platform Co

The contact rate was up to 80%. The success rate was up to 80% on new customers and up to 60% on existing customers. We greatly appreciated their proactive approach and commitment to results. At the same time, the interactions with our customers were handled in a professional manner, and we successfully achieved the contact rate that was important for us.

24/7 Answering Service for Family Law Firm

They're very helpful, and they reach out on a regular basis to make sure they're meeting our needs. Based on the volume of calls, they suggested we reduce our plan to a less costly option. That was a great business practice, and proved that they have our interests in mind. They're an honest company and are concerned with what's best for us. That sets them apart, and they regularly check in to see how things are going.

Customer Services & Sales Staffing for Auto Transport Co

The most impressive aspect of MarKam Solutions was their ability to learn quickly and scale combined with leveraging their outside experience. This unique capability sets them apart and contributes significantly to their success.

Customer Service Outsourcing for Retail Company

The CCIG Group team provides customer service on behalf of the company and supports end clients using its products. Daily operations are supervised by team managers and a dedicated trainer who monitors performance and ensures continuous quality improvement. The project managers are responsible for reporting results, reviewing efficiency and planning resources in line with traffic volumes and defined objectives. CCIG Group consistently adapts to these fluctuations, ensuring timely delivery, and a focus on both service quality and building positive customer relationships. We consider CCIG attitude to be crucial in our partnership following with readiness to help us implementing our long & short term projects (for example: implementation customer service for new market/language), ad hoc business needs (ex. mass communication that can not be easily automated in short time) or else support us with their best know-how so as to deliver results in the most efficient way in regards to time and cost.

Staff Augmentation for Fixed Cost Reduction Firm

The willingness to remain flexible and helpful was impressive. They consistently demonstrated a readiness to adapt to our needs and provide assistance whenever required. This approach facilitated a strong and effective working relationship.

Data Entry Services for M&A Advisory Firm

They are professional and helpful, consistently delivering work on time. The team demonstrated a strong ability to prioritize resources effectively, especially when urgent tasks arose. Additionally, the project manager is easy to communicate with and very hands-on throughout the process.

Data Entry & Document Digitization for Credit Reporting Agency

TECHSPEED INC demonstrated excellent project management. Always willing to ask questions and be there when we need them. Their people have been great. Very helpful and willing to always take on a new project.

Customer Support/Back-Office Services for Data Solutions Co

Support response times improved, customer feedback became more positive, and overall ticket resolution was more consistent. Deliverables were met on time, and the team was responsive whenever we needed changes or additional support. Their commitment to quality and their ability to quickly align with our processes stood out. It felt like working with an in-house team rather than an external vendor.

Customer Service Outsourcing for E-Commerce Platform

Michelle and Jerick are not only easy to communicate with but also a pleasure to work with. The onboarding process was smooth and well-organized, allowing us to integrate our new customer service team within just two weeks of initial contact. Staffwiz has been fantastic. Their approach to hiring has been phenomenal, from our initial contact with Michelle to their 90-day check-in. The team is easy to work with and a pleasure to deal with, making the entire process seamless and enjoyable.

Customer Support Services for Car Dealer

Significo was absolutely ready for the entire project. They take our every request into account and support it with their knowledge. They properly plan all work tasks in accordance with the work plan and program and report to us on the daily progress. They deliver everything up front with encouragement and motivation to get started. They are truly masters of their craft.

BPO & Back-Office Outsourcing for Medical Equipment Company

I’m impressed by the quality and experience of OnQ Global’s middle management and their understanding of our process. The team has helped us accelerate the onboarding of their individuals. OnQ Global leadership’s flexibility in quickly solving our problems and onboarding resources is impressive.

Call Center & Back Office Services for Radiology Co

The team does an excellent job for us. Our partnership with them allows us to maintain excellent metrics within our call center. The team delivers work on time and within budget. They communicate well and are eager to please clients. They take care of their clients and provide high-quality service. With the bar set high and people treated well, business follows—and that is hard to come by.

Call Center Services for Revenue Cycle Management Company

The work quality was impressive. Customer service is a very challenging business with many quality questions from clients. We recorded all of our calls. We had weekly quality scores for OnQ Global, and they consistently exceeded expectations in terms of quality. Our end customers' feedback was dramatically different after working with OnQ Global.

Data Processing for Safety Equipment Retailer

What did you find most impressive or unique about this company? Timing, budget, and data quality!

Staff Augmentation for Software Company

We are impressed with the speed of adaptation to a new project and changes during development to ensure a successful product for clients. They are always available for work and should take more PTO's. Their prompt response in case of emergency and issue validation demonstrates their accommodating nature.

Customer Service Outsourcing for Authentication Solutions Co

The collaboration with Simply Contact led to a significant improvement in our customer service metrics. We achieved a 45% reduction in response times and a 30% increase in customer satisfaction scores. The analytics provided by Simply Contact allowed us to identify areas for improvement and implement strategic changes, driving continuous enhancement in service quality. Their ability to provide support in multiple languages without compromising on quality was truly impressive. Their proactive approach in suggesting improvements and innovations to enhance customer experience stood out.

Customer Service Outsourcing for Data Analytics Company

With Simply Contact's expertise, we witnessed a 35% uptick in positive customer feedback on our live chat and social media channels. Additionally, the multilingual support led to a broader customer reach, enhancing our brand's global presence. The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality.

Customer Service Outsourcing for E-Commerce Platform

Salesupply has always been receptive to our ongoing needs. With Karhu's business growing, this receptivity, patience, and ongoing collaboration will certainly continue to be needed.

Employer of Record Services for Retail Consulting Company

I usually get answers in due time and my contacts with B&P have always been great. They always do their best to understand and answer our needs. The focus to find solutions tailored to our needs was most impressive.

Administration Support for Recruitment Company

Booth & Partners gets things actioned quickly. They're very prompt and understand the circumstances very quickly, so they don't ask a lot of questions.

Lead Generation for Value Added Reseller

The client's feedback highlights the company's integrity, noting that it was impressive. Their integrity, integration, and Innovation were impressive. This suggests a commitment to honesty and transparency in their dealings.

Call Center Services for Premium Coffee Brand

Their management team are receptive to feedback, new ideas and suggestions.