Top Inbound Call Center Services
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$1,000+< $25 / hr10 - 49New York, NY
Services provided
See all 3 projectsStaffwiz LLC is a recruitment and staffing company specializing in hiring qualified professionals across various sectors such as healthcare, education software, and customer service. They have received overwhelmingly positive feedback, with clients praising their assertiveness, communication, and value for money. Approximately 100% of reviewers noted their responsiveness and seamless onboarding processes, with no areas identified for improvement.
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$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Services provided
See all 14 projectsThe Hour - Back Office and Virtual Assistant Services is a company specializing in providing comprehensive back-office support and virtual assistance across various industries. The reviews indicate a strong emphasis on accuracy, reliability, and adaptability, with a notable 100% positive feedback on communication and project management. Their ability to integrate seamlessly into clients' workflows and deliver tailored solutions is frequently praised.
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$1,000+$25 - $49 / hr1,000 - 9,999Montréal, Canada
Services provided
See all 6 projectsContactPoint 360 is a global customer experience and outsourcing company based in Toronto, Canada, specializing in CX, BPO, and digital transformation services. Across their reviews, 100% of clients highlight their commitment to quality and seamless integration with internal teams, leading to improved customer satisfaction scores and faster response times. While their reporting could benefit from more detailed insights, their project management and ability to adapt quickly are consistently praised.
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$5,000+< $25 / hr10 - 49Miami, FL
Services provided
See all 5 projectsCloud Sourcing is a versatile outsourcing company offering services such as medical billing, customer and office support, sales, and content marketing. Reviews indicate a 100% positive feedback rate, characterized by efficient project management, cost-effectiveness, and high-quality service delivery. Clients unanimously praise their promptness and seamless communication, with no suggestions for improvement, highlighting their exceptional service and management capabilities.
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$5,000+< $25 / hr250 - 999Davao City, Philippines
Services provided
See all 5 projectsSPLACE BPO is a business process outsourcing company providing administrative support, customer service, and sales services. Across five reviews, clients consistently praise their effective project management, quick responsiveness, and quality communication. Positive feedback predominates, with approximately 80% of clients emphasizing their efficiency and professionalism, while only minor suggestions for improvement are noted.
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Undisclosed< $25 / hr10 - 49Pune, India
Services provided
See all 7 projectsStrong Vision Data Processing is a data processing company renowned for its manual data entry and efficient redaction services. With a 100% positive feedback rate, clients praise their timely delivery and attention to detail. Many reviewers, approximately 83%, highlight their cost-effectiveness and communication skills, particularly with representative Swapnil, as significant strengths.
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$1,000+< $25 / hr250 - 999Warszawa, Poland
Services provided
See all 26 projectsSimply Contact is a customer service outsourcing firm offering multilingual support and back-office solutions across various channels. With a high satisfaction rate, clients commend their adaptability, effective project management, and quick agent onboarding. Notably, 100% of reviewers praised their timely delivery and responsiveness, while 89% highlighted their ability to enhance customer satisfaction and operational efficiency.
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$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Services provided
See all 6 projectsSalesupply is a customer service and fulfillment company, providing multilingual support and logistics solutions across various European markets. Feedback from clients is overwhelmingly positive, with approximately 90% highlighting their efficient project management, ability to scale, and responsiveness. Some clients suggest an improvement in proactive communication, although most appreciate their customized approach and the seamless integration with existing systems.
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$5,000+< $25 / hr50 - 249Sofia, Bulgaria
Services provided
See all 22 projectsMercatus is a lead generation and outreach company offering services such as LinkedIn campaigns, cold calling, and email outreach to increase client visibility and generate business leads. Feedback from clients is generally positive, with 90% highlighting impressive project management, open communication, and effective campaign execution. However, 20% noted challenges in expanding market reach, suggesting areas for improvement in targeting specific industries and markets.
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UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Services provided
See all 16 projectsGo Answer is an answering service company offering inbound call handling, chat support, and customer service solutions. The reviews reflect a high satisfaction rate, with clients noting enhanced professionalism and reliability—over 80% of reviews highlight responsiveness and quality of service. Many clients report significant cost savings, with several indicating reduced expenses by up to 66%. Areas for improvement include expanded bilingual capabilities and training transparency.
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Services provided
See all 5 projectsSummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted.
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$25,000+$25 - $49 / hr50 - 249Beograd, Serbia
Services provided
See all 2 projectsGDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.
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Undisclosed< $25 / hr50 - 249Duluth, GA
Services provided
See all 52 projectsMoneypenny USA (formerly VoiceNation) is a comprehensive call center and answering service provider, offering customized solutions such as call answering, call directing, live chat, and lead sorting. The feedback highlights a 99.9% satisfaction rate with their adaptability and customer service, emphasizing their effective communication and project management. Approximately 80% of reviewers commend Moneypenny’s responsiveness and personalized approach, though some suggest improvements in data mapping and script adherence.
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UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Services provided
See all 3 projectsEmapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.
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$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
Services provided
See all 8 projectsFlairsTech is a versatile outsourcing company that provides customer support, technical services, project management, and graphic design across various industries. The reviews are overwhelmingly positive, with more than 90% highlighting their professionalism, adaptability, and value for cost. Many clients commend FlairsTech for its strong cultural alignment, timely delivery, and ability to effectively integrate with existing teams and processes.
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$1,000+< $25 / hr50 - 249Ho Chi Minh City, Vietnam
Services provided
See all 5 projectsInnovature Consulting Company Limited offers services including customer service support, inbound and outbound calls, bookkeeping, tax preparation, financial planning, product photo retouching, and content editing. Reviews consistently highlight their cost-effectiveness, adaptability, high-quality communication, and timely project delivery, making them a reliable partner across various business needs.
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$1,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Services provided
See all 2 projectsOWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.
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$1,000+< $25 / hr50 - 249Tunis, Tunisia
Services provided
See all 17 projectsBusiness & Services Solutions is a versatile outsourcing firm specializing in customer support and strategic operational extensions across diverse industries, including cybersecurity, pharmaceuticals, gaming, and AI consulting. With a 100% positive feedback rate, clients consistently praise their cultural alignment, proactive project management, and ability to integrate seamlessly with internal teams, achieving remarkable results such as faster response times and improved client satisfaction.
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$1,000+Undisclosed50 - 249Dubai, United Arab Emirates
Services provided
See all 28 projectsDivision50 is a comprehensive marketing and sales solutions company, specializing in digital advertising, sales department creation, and event outreach. Across the reviews, clients consistently praise Division50 for their strategic alignment, pricing, and impressive results, with 100% of the reviews noting successful outcomes such as increased lead generation and sales pipeline growth. Their attention to brand voice and seamless integration of marketing and sales efforts are frequently highlighted as unique strengths.
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$100,000+Undisclosed10,000+Singapore, Singapore
Services provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Services provided
See all 10 projectsSix Eleven Global Services is a customer support and business process outsourcing company offering services such as customer service operations, technical support, and back-office management. Reviews highlight their excellent support, effective communication, and dedication to quality, with a 99% project accuracy and significant client satisfaction. A common theme among reviewers is the company's ability to align with clients' values and maintain high service standards, despite occasional minor resource delays.
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$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Services provided
See all 18 projectsBooth & Partners is an outsourcing service provider offering a range of services including operations support, talent acquisition, and employer of record services. Overall, 90% of reviews reflect positive feedback, with clients highlighting their commitment to continuous improvement and customer service. Booth & Partners is praised for their cultural fit, responsiveness, and tailored solutions, though some reviews note areas for improvement in HR processes and performance tracking.
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$1,000+< $25 / hr1,000 - 9,999Medellín, Colombia
Services provided
See all 7 projectsSolvo Global is a professional staffing and outsourcing company that provides services across various industries, including entertainment, technology, and legal services. They specialize in scaling businesses efficiently through high-quality candidate sourcing and excellent project management, as mentioned by 100% of reviewers. Clients consistently highlight their cost-effectiveness, professional caliber, and strong communication, with 83% expressing no need for improvement. Solvo Global's dedication to client satisfaction and their ability to seamlessly integrate into existing teams are frequently praised.
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$1,000+< $25 / hr50 - 249Mentor, OH
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See all 4 projectsVer-A-Fast is a customer service support company specializing in call center operations, email response, and after-hours answering services. Reviews highlight their efficiency and reliability, with 100% of clients noting timely delivery and responsiveness. Approximately 33% of reviews praise the customizable nature of their services, and clients consistently appreciate their seamless project management capabilities.
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Services provided
See all 46 projectsEverHelp is a customer support outsourcing company that specializes in providing multilingual support and efficient customer service solutions. The company boasts a positive reputation, with reviews highlighting a significant improvement in response times and customer satisfaction, which increased by up to 15% for some clients. Approximately 90% of reviewers praised their structured project management and ability to adapt quickly to client needs and workflows.
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$1,000+$50 - $99 / hr2 - 9Gdańsk, Poland
Services provided
See all 11 projectsArchitecture of Sales is a lead generation and sales support company specializing in market entry and customer acquisition, particularly in the Polish market. The firm has consistently delivered on its promises, with a strong emphasis on efficient project management and customer satisfaction. Approximately 100% of reviews highlight their punctuality, professionalism, and effective communication, while a small percentage suggest improvements in prospect preparation.
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$5,000+< $25 / hr10 - 49San Antonio, TX
Services provided
See all 14 projectsHire With Near is a recruitment company specializing in sourcing and vetting highly qualified candidates, primarily from Latin America. They are particularly noted for their swift and efficient hiring process, as 100% of reviewers praised their timeliness and responsiveness. Clients commend their rigorous vetting process and strong communication, contributing to successful placements across various industries.
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$1,000+< $25 / hr50 - 249San Diego, CA
Services provided
See all 48 projectsCallZent is a versatile software development and customer support company known for delivering customized technological solutions and call center services. Feedback from reviews highlights their strong project management skills, with 100% of reviewers noting their responsiveness and ability to meet deadlines. CallZent impresses with their deep understanding of various industries, leading to seamless integrations and tailored solutions that enhance business operations and customer satisfaction.
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$1,000+< $25 / hr10 - 49
Services provided
See all 5 projectsCOLD CALL CREW (SMC-PRIVATE) LIMITED is a sales outsourcing company specializing in lead generation, cold calling, and appointment setting. Across reviews, 100% of clients commend their expertise and project management, noting impressive results such as increased sales and successful deal closures. Clients appreciate the personalized approach and alignment in company values, with no areas for improvement mentioned.
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$1,000+< $25 / hr50 - 249Kolkata, India
Services provided
See all 54 projectsTask Virtual is a versatile outsourcing firm providing SEO and virtual assistance services. Clients consistently commend their project management and communication skills, resulting in enhanced web visibility and operational efficiency. Approximately 90% of reviews highlight their adaptability and industry-specific strategies, while 10% suggest minor improvements in technical explanations. Overall, clients express high satisfaction with Task Virtual's tailored and cost-effective solutions.
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Undisclosed< $25 / hr1,000 - 9,999Sibulan, Philippines
Services provided
See all 1 projectsSmiles On Demand is a customer support and sales service provider, known for managing phone support, live chat, email inquiries, and outbound sales calls. The company receives 100% positive feedback, with clients noting their professionalism and efficient project management. Smiles On Demand has notably improved client satisfaction scores and has consistently resolved support tickets within three days.
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$1,000+< $25 / hr250 - 999Las Vegas, NV
Services provided
See all 6 projectsTele-Help-Ing is a versatile staffing company providing services that include paralegal assistance, virtual assistant support, marketing, and clinical coverage with a focus on remote staffing solutions. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting timely delivery, effective communication, and cultural alignment. Their comprehensive candidate sourcing process, adaptability, and commitment to quality and compliance are frequently praised by their clients.
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$5,000+< $25 / hr50 - 249București, Romania
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See all 3 projectsHKR (European EOR + Global Recruiter) is a recruitment and employment outsourcing company that excels in building culturally aligned teams for global clients. With 100% positive feedback, clients commend their reliability, efficient communication, and ability to deliver quality talent that integrates seamlessly with existing teams. They are recognized for their proactive approach, strong work ethic, and alignment with client values, enhancing both customer service and marketing functions.
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$5,000+$50 - $99 / hr10 - 49
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See all 2 projectsTAM Solutions is a recruitment services company specializing in providing top-tier talent across various roles, including Salesforce developers and support teams. Across their reviews, 100% of the feedback is positive, highlighting their ability to deliver high-quality candidates promptly and their commitment to client success. Reviewers appreciate their cultural fit, competitive pricing, and extensive support, though some mention the need for more transparent contract management.
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$10,000+Undisclosed250 - 999North Charleston, SC
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See all 2 projectsSales Focus Inc. specializes in improving customer retention and maximizing sales for diverse industries. Their services include client interaction in multiple languages and redirecting inquiries effectively, contributing to enhanced customer demographics and increased sales. Reviews consistently highlight their impressive communication skills and proactive approach, demonstrating effective service retention and sales growth, earning recognition for their go-getter attitude and skillful execution.
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$25,000+Undisclosed1,000 - 9,999New Providence, NJ
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IT managed services company Premier NX was founded in 2003. The team offers IT managed services and Call Center Services.
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$1,000+< $25 / hr50 - 249Nottingham , England
Services provided
Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$150 - $199 / hr50 - 249Markham, Canada
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IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.
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$100,000+< $25 / hr1,000 - 9,999San Diego, CA
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Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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$100,000+$25 - $49 / hr50 - 249
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SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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$100,000+$25 - $49 / hr250 - 999Berlin, Germany
Services provided
Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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$5,000+< $25 / hr1,000 - 9,999Ha Noi, Vietnam
Services provided
Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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Undisclosed< $25 / hr50 - 249Berlin, MD
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20four7VA, a Back Office Outsourcing company, is located in Berlin, Maryland. Founded in 2013, the team provides Back Office Outsourcing and Staffing.
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UndisclosedUndisclosed50 - 249
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Established in 2020, Extend Your Team is a branding company. Their team offers Branding and Back Office Outsourcing.
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$1,000+< $25 / hr10 - 49Miami, FL
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MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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$1,000+< $25 / hr50 - 249Sugar Land, TX
Services provided
See all 90 projectsIdeasUnlimited is a professional outsourcing and virtual assistant service provider, focusing on customer support, lead generation, and back-office tasks. They receive consistent praise for their reliable service, flexibility, and strong communication, with 100% of reviewers noting their professional management and timely responses. Clients commend their ability to seamlessly integrate with diverse business needs and maintain high service levels, making them a valuable partner for various industries.
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$1,000+< $25 / hr250 - 999Kyiv, Ukraine
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See all 40 projectsLimTC is a customer support and back-office outsourcing company, offering services such as email support, ticket management, and sales outsourcing. Their clients frequently praise their seamless integration, proactive communication, and ability to significantly improve metrics like customer satisfaction and Net Promoter Scores, with increases of up to 25% and 20 points, respectively. Approximately 90% of reviews highlight their strong project management and commitment to understanding client businesses.
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$1,000+< $25 / hr10 - 49Manila, Philippines
Services provided
See all 32 projectsAidey is a customer support and back-office solutions provider known for seamlessly integrating into client operations across various sectors, such as finance, retail, and SaaS platforms. Feedback from clients highlights Aidey's efficient project management and strong cultural alignment, with 100% of reviews praising their responsiveness and the positive impact on metrics like response times and customer satisfaction scores. While some mentions of onboarding improvements exist, their attention to detail and proactive approach to process enhancements are consistently commended.
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$1,000+< $25 / hr50 - 249Afton, WY
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See all 32 projectsWOW24-7 is a customer support outsourcing company, renowned for delivering 24/7 global technical assistance, customer service, and live chat support. Across various reviews, 100% of clients commend them for their timely and professional project management, as well as their responsiveness and flexibility. Their ability to consistently meet Service Level Agreements (SLAs) and enhance customer satisfaction is particularly highlighted by multiple reviewers.
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$1,000+< $25 / hr250 - 999
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See all 8 projectsLTVplus is a company that specializes in providing comprehensive customer support outsourcing solutions. They have received overwhelmingly positive feedback, with approximately 100% of reviewers highlighting their effective project management and ability to adapt to client needs. A notable 83% of clients mention LTVplus's alignment with their company values and budgetary needs, demonstrating their commitment to delivering tailored and efficient services.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.1/40.018.2/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
38.9/40.019.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
190% Inbound Voice Services -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
175% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.6/40.017.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Ability to deliver
38.6/40.020/20 Reviews10/10 Clients & Experience8.6/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
185% Inbound Voice Services
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.