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Top Inbound Call Center Services

An inbound call center agency can be the difference between a frustrated caller and a lifelong customer. From 24/7 order processing to technical support, these specialists handle every interaction that comes to your business, protecting your brand and boosting retention. Clutch helps you connect with the most trusted inbound call center providers worldwide. Every listing is backed by in-depth client interviews, transparent ratings, and detailed service data, so you can hire with confidence. Use the filters on this page to sort by budget, location, industry focus, languages supported, and more. Looking for regional partners? Explore providers in the United States, United Kingdom, or Canada to start a localized search.

Ratings Updated: February 5, 2026

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Experts Helping Businesses

5.0 3 reviews

$25,000+

< $25 / hr

50 - 249

Karachi, Pakistan

Services provided

40% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing +1 service

15% Sales Outsourcing

Experts Helping Businesses is a lead generation and call center service provider that has received consistently positive feedback. Notably, 100% of reviewers highlighted their exceptional project management and industry expertise. The firm is praised for its excellent lead quality and customer service, demonstrating remarkable availability and communication. Clients reported no areas for improvement, reflecting high satisfaction with their services.

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Reviews mention Easy to reach
Clients have consistently praised Experts Helping Businesses for their exceptional accessibility and responsiveness. One client noted their remarkable ability to work US hours despite being located internationally, stating that the team was readily available for communication even during late hours. Overall, the sentiment regarding their ease of reach is overwhelmingly positive, with no reported issues in communication or availability throughout the engagement.

Lead Generation Outsourcing for Healthcare Benefits Company

5.0 Jun 6, 2025

Experts Helping Businesses' project management was excellent. We encountered no problems working with them and accepted their leads when they sent them. We communicated via phone calls and text messages. Experts Helping Businesses' ability to work on our time was remarkable. The team was on the other side of the world, but they still answered the phone in the middle of the night and worked US hours. They were highly available.
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Industry Experience

Experts Helping Businesses has demonstrated strong capabilities in the healthcare and customer service industries. In healthcare, they excel in lead generation, providing high-quality leads and effective project management, as noted by a satisfied client. In the customer service sector, their expertise and reliability are highlighted, with ongoing support for call center operations. Overall, feedback indicates a positive sentiment in both industries, with particular praise for their responsiveness and knowledge, making them a fitting choice for clients in these sectors.
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Healthcare Other Industry

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently express satisfaction with the value provided by Experts Helping Businesses, noting that their investment, which ranged from $1 million to $2 billion annually, yielded exceptional results. One client stated they had 'the best lead generator' and praised the team's responsiveness and project management. Overall, sentiment is positive, with no reported issues and clients highlighting the company's expertise and commitment to delivering quality service.
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MattsenKumar LLC

4.2 6 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Gurugram, India

Services provided

25% Back Office Outsourcing

25% Call Center Services

20% Customer Service Outsourcing +2 services

20% Sales Outsourcing

10% Transcription

MattsenKumar LLC is a versatile business process outsourcing company offering a range of services, including digitization, call center operations, and telesales. The company is highly praised for adaptability, communication, and service quality, with 100% of reviews highlighting these attributes as strengths. The company demonstrates efficiency and adaptability, showing significant improvements in project outcomes, such as reduced processing times and increased sales conversions.

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Reviews mention Communicative
Clients have consistently praised MattsenKumar LLC for their exceptional communication skills. One client noted, 'The level and quality of communication between both parties has been excellent,' highlighting prompt and accurate responses. Another emphasized the effectiveness of weekly management calls and daily interactions, stating, 'We all are on the same page.' Overall, the sentiment reflects a strong appreciation for the firm's communicative approach, contributing to successful collaboration and project outcomes.

Menu Digitalization for Food Delivery Company

4.0 Oct 5, 2021

The level and quality of communication between both parties has been excellent. Responses are promt and accurate. Negotiations are also done very well, we are overall impressed in this regard.
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Sales Support for Call Center Expansion

4.5 Oct 31, 2019

Very effective communication. Every week we have management call and almost every day we talk to team other so we all are on the same page.
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Industry Experience

MattsenKumar LLC has garnered positive feedback across various industries including Financial Services, Consumer Products, and Business Services. Clients commend their adaptability and responsiveness, particularly in call center operations and customer service management. In the Financial Services sector, they excel in providing efficient customer support for loans and financial products, while in the Consumer Products field, they enhance customer relationships through effective inbound services. Overall, their strengths lie in flexibility, effective communication, and a commitment to client satisfaction, making them a strong choice for businesses in these sectors.
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Other Industry Financial services Business services Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong positive sentiment regarding MattsenKumar LLC's cost-effectiveness and value for money. One client highlighted that they provide 'good services at reasonable prices,' while another mentioned a monthly investment of approximately $16,000–$20,000, which they deem worthwhile due to the quality of service received. Overall, clients appreciate the adaptability and responsiveness of MattsenKumar, indicating that the pricing aligns well with the value delivered.
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Anserve Inc.

4.9 17 reviews

Undisclosed

Undisclosed

50 - 249

Butler, NJ

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Anserve Inc. is a call center services provider specializing in after-hours and emergency call management, serving diverse sectors including healthcare, real estate, and home services. They are highly praised for their professionalism, responsiveness, and efficiency, with 100% of reviews noting exemplary service and no complaints reported. Anserve Inc. consistently meets client expectations by handling calls expertly, offering cost-effective solutions, and providing 24-hour coverage.

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Anserve Inc. has received positive feedback for their exceptional on-call services, particularly noted by a home services company director who emphasized their reliability during weekends. Clients have expressed satisfaction with the exceeded expectations in service delivery, and no areas for improvement were identified. Overall, the sentiment reflects strong client endorsement, particularly for businesses seeking dependable on-call support.
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Industry Experience

Anserve Inc. has demonstrated expertise primarily in the Medical and Healthcare sectors, receiving consistently positive feedback for their responsiveness and professionalism in managing after-hours patient communications. Their impact includes enhancing patient care accessibility and reducing operational costs. The company's effectiveness extends to industries such as Real Estate, Energy & Natural Resources, and Consumer Products, showcasing versatility and reliable customer service support. Overall sentiment is highly favorable, indicating a strong fit for clients across these industries.
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Medical Healthcare Other Industry Energy & natural resources Real estate Financial services Consumer Products Home Services

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New York City, New York (3) Cranford, New Jersey (1) Linden, New Jersey (1) Long Branch, New Jersey (1) Mahwah, New Jersey (1) Morristown, New Jersey (1) Teaneck, New Jersey (1) Neptune City, New Jersey (1) Chestnut Ridge, New York (1) Holmdel, New Jersey (1)

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SupportZebra

4.7 3 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Houston, TX

Services provided

70% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services

SupportZebra is a business process outsourcing (BPO) company specializing in customer support and content moderation services. Their clients commend them for enhancing response times and maintaining high customer satisfaction scores, with positive feedback from 100% of reviewers. Notably, 50% of the reviews highlight their commitment to employee well-being, emphasizing the importance of mental health and a supportive work environment.

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Reviews mention High-quality work
SupportZebra consistently delivers high-quality work, as evidenced by their ability to significantly reduce response times and exceed client expectations. One client noted their team's impressive turnaround times for urgent projects, while another highlighted their seamless integration into the client's support structure. Clients appreciate SupportZebra's commitment to employee well-being and responsiveness, with one remarking on the positive culture that fosters high morale among agents. Overall, feedback reflects strong satisfaction with the quality of service provided.

Content Moderation Services for SaaS Company

4.0 May 29, 2024

Moreover, we review their actual items. We also quality-check each moderator's decisions to ensure they meet our expectations. Overall, we use these metrics to determine their team’s success.
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Customer Service Outsourcing for Expense Management Company

5.0 May 15, 2024

We’ve seen an incredibly high level of service from SupportZebra employees. One of the great things the team has done is reduce the initial response time on our cases. They also consistently receive high customer satisfaction scores; they’re a great team.
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Industry Experience

SupportZebra has received positive feedback primarily within the software industry, with notable engagements in SaaS and expense management sectors. Clients commend their expertise in content moderation and customer support, highlighting their responsiveness, team integration, and commitment to employee well-being. The overall sentiment is highly favorable, reflecting SupportZebra's effective service delivery and the ability to enhance customer experience. Organizations seeking reliable support for content moderation or customer service can find a strong match with SupportZebra.
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Software

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have noted SupportZebra as a cost-effective choice, highlighting their affordability compared to competitors while maintaining high service levels. For instance, one client appreciated SupportZebra's commitment to employee well-being, which influenced their decision despite the $500,000 investment. Another client remarked on the significant reduction in response times and high customer satisfaction, indicating strong value for money. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided.
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More responsive than most other service providers

SupportZebra is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Gabtech Global LLC

4.8 3 reviews

Undisclosed

< $25 / hr

50 - 249

Peoria, AZ

Services provided

40% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Finance & Accounting Outsourcing (FAO)

15% Staffing

Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow.

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Reviews mention Easy to work with
Gabtech Global LLC has received consistently positive feedback regarding their ease of collaboration. Clients have noted that the workflow with Gabtech was 'very easy' and described the team as 'friendly, supportive, inquisitive, and results-oriented.' One client emphasized their 'cooperative support and friendly engagement styles,' highlighting their readiness to assist at short notice. Overall, the sentiment reflects a high level of satisfaction with Gabtech's approach to client relations and project execution.

Staff Augmentation for IT Company

5.0 Oct 25, 2022

Workflow was very easy. They were very easy to work with.
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Recruitment & Bookkeeping Services for Home Care Agency

4.5 Oct 5, 2022

The Gabtech team has flexed to our availability and needs as we've been growing the business. The people I have on my team have always maintained a friendly engagement style even when challenged.
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Industry Experience

Gabtech Global LLC has garnered positive feedback primarily in the IT Services and Healthcare industries. Clients commend their strengths in staff augmentation and employee recruitment, highlighting responsiveness, teamwork, and operational support. The IT Services review emphasizes successful collaboration and cost-effective staffing solutions, while the Healthcare feedback focuses on efficient recruiting and bookkeeping, leading to improved business outcomes. Overall, Gabtech is well-suited for organizations seeking reliable support in IT and healthcare operations.
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IT Services Healthcare

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Gabtech Global LLC is highly regarded for its cost-effective services, as highlighted by clients who noted significant improvements in outcomes at reduced costs compared to previous employees. One client emphasized the successful staff augmentation at low costs, while another mentioned the friendly and responsive support received, which enhanced operational efficiency. Overall, clients express satisfaction with the value for money, citing both quality service and affordability as key strengths of the company.
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RemoteReps

4.0 3 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Encinitas, CA

Services provided

25% Call Center Services

25% Mobile App Development

20% Custom Software Development +3 services

10% AR/VR Development

10% Sales Outsourcing

10% Web Design

RemoteReps, a B2B sales and appointment-setting company, is praised for its effective communication, professionalism, and ability to generate significant results, with 67% of reviewers expressing satisfaction with their outcomes. However, 33% of reviews highlight issues with project management and a lack of understanding in B2B sales, suggesting room for improvement in transparency and industry-specific expertise.

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Reviews mention Easy to work with
Clients consistently express that RemoteReps is easy to work with, highlighting their responsive communication and effective training processes. One client noted, "It’s so easy to communicate with them and train them," emphasizing the smooth collaboration despite the virtual setup. Additionally, they reported satisfaction with the personnel's skills and the overall helpfulness of the team, reinforcing the sentiment that RemoteReps fosters a cooperative and accommodating working relationship.

Cold Calling for Mental Health Group's Sales Team

5.0 Jul 25, 2019

CC Capital Group is extremely helpful so everything is smooth and easy. Our main point of contact is great if I ever have any problems. He is responsive and quick to help. They’re also easy to work with, which is important. A virtual team can be challenging when they’re not in the office with me. It’s so easy to communicate with them and train them.
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Industry Experience

RemoteReps has demonstrated expertise primarily in the healthcare, business services, and financial services industries. Positive feedback highlights their effectiveness in appointment setting and B2B sales calls, especially within healthcare, where clients noted increased client engagement and revenue. However, in financial services, a client expressed dissatisfaction with their understanding of B2B tactics and onboarding processes. Overall, sentiment is favorable in healthcare and business services, while caution is advised for potential clients in financial services.
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Business services Healthcare Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Overall, client feedback regarding RemoteReps emphasizes a strong value for money, particularly in their cost-effective solutions. One client noted a remarkable 250% increase in booked calls, highlighting the profitability of their services. Another client appreciated their reasonable pricing and effective training processes, stating they were 'extremely helpful' and met all performance metrics. However, a less favorable review pointed to issues with onboarding and misalignment in expectations, suggesting variability in client experiences regarding value.
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Los Gatos, California (1) San Diego, California (1) San Francisco, California (1)
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Invensis Inc

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Lewisville, TX

Services provided

30% Finance & Accounting Outsourcing (FAO)

15% Back Office Outsourcing

15% Custom Software Development +4 services

10% Application Testing

10% Call Center Services

10% Cybersecurity

10% Mobile App Development

Invensis Inc is a company that specializes in inbound and back-office services, including data entry, image processing, and compliance support. They receive overwhelmingly positive feedback, with 100% of reviews highlighting their efficiency, exceptional customer service, and cost-effectiveness. Clients experience substantial time savings and improved operational efficiencies, with 37% efficiency gains reported by some reviewers.

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Reviews mention Great project management
Clients have consistently praised Invensis Inc for their exceptional project management skills, noting their prompt responses and adherence to deadlines. One client highlighted that their efficiency improved by 37%, significantly saving time and costs. The emphasis on strong communication and customer service further reinforces the positive sentiment regarding their project management capabilities.

Order Processing & Answering Services for Marketing Firm

4.5 Nov 2, 2017

The service provider's strengths lie in their customer service, efficiency, time management, and price. They have improved our efficiency by 37%, which has saved us thousands. They have turned our company around and helped make it the best it can be!
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Industry Experience

Invensis Inc. has demonstrated strong capabilities across various industries, including Advertising & Marketing, IT Services, Hospitality & Leisure, and Legal. Clients consistently praise their exceptional customer service, efficiency, and ability to significantly reduce operational burdens. Feedback highlights notable improvements in efficiency and accuracy, particularly in data entry and back office tasks. Overall, the sentiment is highly positive across these sectors, making Invensis a viable partner for organizations seeking reliable outsourcing solutions.
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Advertising & marketing IT Services Hospitality & leisure Legal

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Average Project Cost Breakdown

Less than $10,000 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall feedback on Invensis Inc. highlights a strong sentiment regarding cost-effectiveness and value for money. Clients noted reasonable monthly billing structures, with one remarking, "the pricing structure is very reasonable, much like other companies." Another client emphasized significant savings, stating, "it's about $1,500 per month." The efficient service delivery has led to increased productivity, with clients reporting time savings of 60 hours monthly and improved operational efficiency, reinforcing the perception of excellent value.
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Silver Spring, Maryland (1) New York City, New York (1) Alliance, Ohio (1) Clinton, Missouri (1)
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Outsourcing Business Solutions

5.0 5 reviews

$1,000+

< $25 / hr

50 - 249

Philadelphia, PA

Services provided

50% Accounting

25% Back Office Outsourcing

25% Call Center Services

Outsourcing Business Solutions is a professional accounting services firm specializing in bookkeeping, reconciliation, and back-office support. With a 100% positive feedback rate, clients praise their efficiency, reliability, and strong project management. The company is noted for its transparency, timely delivery, and effective communication, making it a valuable partner for businesses seeking cost-effective and high-quality accounting solutions.

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Reviews mention Collaborative
Clients commend Outsourcing Business Solutions for their collaborative approach, particularly highlighting their effective communication and transparency. One client noted, 'They communicate and collaborate very effectively with other vendors we work with,' emphasizing their partnership mentality. Overall, the sentiment is highly positive, with clients appreciating their honesty and reliability, which fosters long-term relationships.

Accounting Services for Law Firm

5.0 May 12, 2023

We really appreciate their honesty, and they communicate and collaborate very effectively with other vendors we work with. Outsourcing Business Solutions always follows through on what they promise, and provides good value for the cost. We consider them a partner and are planning a long-term relationship with them.
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Industry Experience

Outsourcing Business Solutions has garnered positive feedback across various industries, including Financial Services, IT Services, Legal, and Business Services. Clients praised their expertise in accounting and bookkeeping, highlighting their efficiency, effective communication, and timely delivery. In the Financial Services sector, they excelled in QuickBooks management, while in IT Services, they streamlined accounting processes. Overall, clients appreciate their structured approach and valuable insights, making them a strong partner for businesses seeking reliable outsourcing solutions.
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Financial services Other Industry Business services Legal IT Services

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Outsourcing Business Solutions for their cost-effectiveness and high value for money. One client noted spending under $20,000 while achieving significant efficiency gains, stating the team was 'efficient and productive.' Another client highlighted their pricing as fitting within budget and providing 'good value for cost.' Overall, feedback reflects satisfaction with pricing relative to the quality of service, with many expressing a desire for long-term partnerships.
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India (3) United States (2)
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Flatworld Solutions

4.7 23 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Bengaluru, India

Services provided

30% Call Center Services

30% Custom Software Development

10% AI Consulting +3 services

10% AI Development

10% AR/VR Development

10% Web Design

Flatworld Solutions is a versatile business process outsourcing company offering services such as Power BI reporting, website development, application administration, and call center management. The company is praised for its professionalism, responsiveness, and expertise, with approximately 75% of reviews highlighting their excellent communication and timeliness. While some feedback suggests areas for improvement in project management and pricing, the majority of reviews express satisfaction with the value and quality of services provided.

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Reviews mention Great team
Clients frequently commend Flatworld Solutions for their exceptional teamwork and collaborative approach. One manager noted that their staff consistently receives positive feedback and described the Flatworld team as 'very smart' and integral to their success. The client emphasized their satisfaction with the team's performance, stating, 'They do exactly what I tell them to do,' reflecting a strong alignment and effectiveness in communication and project management.

Call Center & Administrative Work for Insurance Agency

5.0 Sep 21, 2022

We're not getting any negative feedback from our customers, and my whole staff thinks the Flatworld Solutions team is great. They're very smart people — every department that I've moved into their location has been a success.
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Industry Experience

Flatworld Solutions has demonstrated significant expertise across various industries including Education, Consulting, Business Services, IT Services, Sports, Healthcare, Design, Advertising & Marketing, Legal, Financial Services, Real Estate, and Consumer Products. Feedback highlights their strengths in project management, communication, and technical skills, with an overall positive sentiment. Clients commend their responsiveness and professionalism, making them a suitable partner for businesses seeking outsourcing solutions in these sectors.
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Business services Education Consulting IT Services Sports Healthcare Design Advertising & marketing Other Industry Software Legal Financial services Real estate Information technology Manufacturing Consumer Products

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Average Project Cost Breakdown

$10,000 to $49,000 (7) Less than $10,000 (4) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive Flatworld Solutions as offering good value for money, with many highlighting their competitive pricing. For instance, one client noted that the pricing fit their budget while providing good value. Another review emphasized their cost-effective solutions, stating that the partnership saved substantial operational costs. Overall, the sentiment is positive, reflecting satisfaction with the balance between cost and service quality, although some reviews suggest there may be room for improvement in pricing strategies.
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United States (16) Australia (1) Canada (1) Hong Kong (1) England (1)
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CALLINNOV

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Oulad Bouʼabid, Morocco

Services provided

55% Customer Service Outsourcing

30% Call Center Services

15% Back Office Outsourcing

CALLINNOV is a lead generation and outbound call services company. The company received positive feedback for its effective project management and responsiveness. Impressively, they generated a 5% lead conversion rate, with 50% of those leads converted into sales. Clients appreciated the proactive engagement of their account managers, and no areas for improvement were noted.

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Industry Experience

CALLINNOV has demonstrated notable expertise in the manufacturing sector, particularly in headset manufacturing, where they successfully executed lead generation projects. Clients have praised their effective communication and proactive partnership approach, achieving a conversion rate of 50% from generated leads. Overall sentiment in the manufacturing industry is highly positive, making CALLINNOV a strong candidate for businesses seeking reliable lead generation services.
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Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with CALLINNOV's pricing structure, noting it offers good value for money. One client highlighted a successful lead generation project that resulted in a 5% lead conversion rate, with 50% of those leads turning into sales. The account management was praised for being proactive, and no areas for improvement were identified, reinforcing the positive sentiment regarding the company's cost-effectiveness and overall service delivery.
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Taskforce BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Knoxville, TN

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Finance & Accounting Outsourcing (FAO)

Taskforce BPO is a comprehensive business process outsourcing company specializing in telemarketing, data management, and outbound sales services. The overall feedback is highly positive, with clients appreciating their efficiency, cost-saving benefits, and excellent customer service, contributing to a reduction in monthly costs by approximately 30%. A minority of reviewers, around 10%, suggest minor improvements in transparency regarding costs.

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Reviews mention Reasonable pricing
Clients have expressed satisfaction with Taskforce BPO's pricing, describing it as reasonable and in line with expectations. One reviewer noted that their billing was consistent with what was anticipated, while another highlighted the cost savings of $800 per month. Overall, the sentiment regarding pricing is positive, with clients appreciating both the value and the quality of service provided.

Business Processes Support for Business Firm

5.0 Nov 2, 2017

The service provider's strengths include great customer service and price. Their pricing is considered a strong point, making them more favorable compared to other vendors.
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Industry Experience

Taskforce BPO has demonstrated expertise across various industries, including Retail and Utilities, providing services such as outbound sales, data management, and customer support. Clients consistently commend their efficiency and cost-saving capabilities, with reports of significant time and financial savings. Overall sentiment reveals strong satisfaction, particularly in the Retail and Utilities sectors, emphasizing their strengths in project execution and customer respect.
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Retail Utilities Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients have consistently praised Taskforce BPO for delivering significant cost savings and value for money. One client reported a 30% reduction in costs within eight months, exceeding expectations, while others noted monthly savings ranging from $4,500 to $8,000. The pricing structure is deemed fair, and the service is described as effective and responsive. Overall, the sentiment is overwhelmingly positive, highlighting the company’s ability to provide efficient services that alleviate operational burdens.
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Perrysburg, Ohio (1) West Monroe, Louisiana (1) Flushing, Ohio (1)
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Voice Link of Columbus, Inc.

5.0 6 reviews

Undisclosed

Undisclosed

10 - 49

Columbus, GA

Services provided

100% Call Center Services

Voice Link of Columbus, Inc. is a call center service provider that specializes in handling after-hours calls, offering live operator customer services, and providing remote call center solutions for healthcare practices. The overall feedback is highly positive, with 100% satisfaction expressed by clients who commend their prompt response times, advanced technology platform, and accuracy in managing communication needs.

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Reviews mention High-quality work
Voice Link of Columbus, Inc. consistently receives high praise for their high-quality work, with clients noting their advanced technology and exceptional customer service. For instance, one client highlighted that 90% of calls are accurately handled, while another stated they are '100% satisfied' and that the service exceeds expectations. Clients appreciate the prompt responses and professionalism, with one remarking that the team acts on instructions immediately, demonstrating reliability and commitment to client needs.

After-Hours Call Reception Services for Medical Company

5.0 Sep 7, 2022

Their technology platform is advanced and effective. They currently are exceeding expectations.
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Call Center Services for Healthcare Company

5.0 Apr 19, 2022

90% of the calls that they take care of are accurate. Overall, we’re very satisfied with their work. They also have a mission to provide accuracy when it comes to the calls they're taking, making sure that the patient is their priority.
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Call Center Services for Healthcare Company

5.0 Apr 7, 2022

We’re 100% satisfied with their work, and they exceed our expectations. Every time we ask them for reports or other tasks, they deliver even before we expect.
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Call Center Services for Healthcare Service Provider

5.0 Apr 7, 2022

They always respond to our requests promptly and handle our calls precisely as instructed with great professionalism. The emails of instructions I send them are followed to the letter and acted on immediately.
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Industry Experience

Voice Link of Columbus, Inc. excels in the healthcare industry, providing call center solutions for various medical practices. Clients commend their efficiency in screening calls, customization of services, and response times, particularly in after-hours support. Stakeholders appreciate their advanced technology and professionalism, indicating a strong impact on communication management. Overall, the sentiment is highly positive, suggesting that healthcare providers seeking reliable call services would find Voice Link a suitable partner.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (2)

What Clients Have Said
Clients of Voice Link of Columbus, Inc. consistently commend the company for its competitive pricing and high value for money. One client noted their investment of approximately $30,000, highlighting the efficiency and responsiveness of the service, while another reported spending under $10,000 and expressed satisfaction with the accuracy of call handling. Overall, feedback indicates that clients perceive Voice Link as offering exceptional service quality relative to their costs, with no significant areas for improvement identified.
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Squeeze

5.0 1 review

$25,000+

Undisclosed

250 - 999

Orem, UT

Services provided

45% Call Center Services

36% Sales Outsourcing

19% Customer Service Outsourcing

Squeeze is a content creation and marketing company specializing in generating engagement through valuable informational content and strategic outreach. The feedback is overwhelmingly positive, with clients highlighting the high return on investment and consultative approach, resulting in long-term partnerships and minimal complaints. Their adaptability and ongoing collaboration are praised, with 100% of reviewers noting their effective project management and tailored strategies.

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Industry Experience

Squeeze Media has demonstrated strong expertise in the financial services industry, particularly within commercial insurance. Clients highlight their consultative approach, effective content creation, and lead remarketing strategies that have resulted in high returns on investment. Their project management and communication skills are well-regarded, indicating reliability and ongoing support. Overall, the company is well-suited for businesses looking for customized marketing solutions in the financial services sector.
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Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Squeeze Media as offering good value for money, with one client noting a three- to four-to-one return on their $200,000 investment over eight years. The consultative approach and effective content strategies have contributed to ongoing engagements and satisfaction. Clients appreciate the company's collaborative method, which contrasts favorably with other providers. Overall, the feedback indicates that Squeeze Media's pricing aligns well with the results delivered, fostering long-term partnerships.
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Davinci Virtual Office Solutions

4.5 20 reviews

Undisclosed

< $25 / hr

50 - 249

Salt Lake City, UT

Services provided

100% Call Center Services

Davinci Virtual Office Solutions is a service provider offering virtual office and receptionist services, including call handling, mail forwarding, and administrative support. Analyzing customer feedback, approximately 88% of reviewers express satisfaction, highlighting their professionalism, consistency, and cost-effectiveness. However, around 12% encounter issues with basic service delivery. Overall, Davinci is praised for enhancing business operations while maintaining professional customer interactions.

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Reviews mention Experienced
Clients express high satisfaction with Davinci Virtual Office Solutions, highlighting their innovative and excellent service quality. One review notes that the company provides effective virtual office and live receptionist services, saving approximately $5,000 monthly. Clients appreciate the provider's experience and recommend them for their unique offerings in business addresses and meeting spaces, indicating a strong overall sentiment towards their expertise and support.

Receptionist and Live Chat for Real Estate Company

4.0 Dec 23, 2017

Their strength is their experience in this area. They are a great provider of business addresses, live answering services, and meeting spaces.
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Industry Experience

Davinci Virtual Office Solutions has received positive feedback across diverse industries, including Nonprofit, Healthcare, IT Services, Advertising & Marketing, Real Estate, and Business Services. Clients praised their expertise in customer service, responsiveness, and flexibility in managing virtual office needs. The Healthcare sector highlighted their contribution to reducing missed calls, while the Nonprofit sector appreciated their tailored support. However, some clients in Advertising & Marketing reported dissatisfaction with service reliability. Overall, Davinci excels in delivering virtual office solutions, making them a suitable partner for clients seeking effective administrative assistance.
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Nonprofit Healthcare IT Services Advertising & marketing Media Real estate Other Industry Energy & natural resources Business services Information technology Manufacturing Financial services Government

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (3) $200,000 to $999,999 (2) $50,000 to $199,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients generally perceive Davinci Virtual Office Solutions as offering good value for money, with many noting affordable pricing structures. For example, one client mentioned a $200 monthly subscription and described the service as critical to their business operations. Another client highlighted the flexibility and cost-effectiveness of their service, stating it was 'very affordable.' However, there are contrasting views, as one reviewer expressed disappointment in service quality despite competitive pricing. Overall, sentiment leans positive regarding cost and value.
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Miami, Florida (3) New York City, New York (2) East Lansing, Michigan (1) Saginaw, Michigan (1) Kansas City, Missouri (1) Austin, Texas (1) Ames, Iowa (1) Chicago, Illinois (1) Fort Lauderdale, Florida (1) Decatur, Georgia (1) Albany, New York (1) Panama City, Florida (1) Santa Monica, California (1) Provo, Utah (1) Scottsdale, Arizona (1) Brazil, Indiana (1) Lindon, Utah (1)
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GotYourBack Support

5.0 9 reviews

$10,000+

< $25 / hr

50 - 249

Stari Bohorodchany, Ukraine

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

10% Sales Outsourcing

GotYourBack Support is a customer service outsourcing company, providing skilled support agents to address client needs across various industries. Reviews indicate a high level of satisfaction, with 100% of reviewers highlighting the team’s professionalism and cultural alignment. Their services consistently enhance customer satisfaction scores and operational efficiency, showcasing their strong adaptability and dedication to client success.

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Reviews mention Professional
Clients have consistently praised GotYourBack Support for their professionalism and dedication. One client noted their team was 'always responsive, knowledgeable, and friendly,' while another emphasized their 'flexibility and high level of professionalism.' The project managers effectively communicated and managed tasks, ensuring timely delivery. Overall, the sentiment is overwhelmingly positive, highlighting their commitment to quality service and alignment with client values, with no suggested areas for improvement.

Support & Sales Outsourcing for Wellness App Developer

5.0 May 23, 2023

The project manager from GYBS was highly effective in managing the project and communicating with our team. They provided regular updates and feedback, and were always available to address any concerns or issues that arose. We were most impressed by the level of dedication and professionalism that GotYourBack Support's team displayed throughout the project.
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Sales Outsourcing Team for Business Development Company

5.0 Oct 12, 2020

They are available whenever we need it due to their flexibility and high level of professionalism. Clear deadlines, full commitment to every task we've done together. Their experience might be not very big, but their flexibility, quick reaction, solution orientation, commitment and dedication are impressive.
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Customer Support Services for Cosmetics & Skincare Co

5.0 Sep 22, 2025

Their team continues to support our customers with professionalism and care. They respond quickly, stay organized with our requests, and make sure orders and issues are resolved without delay. What stands out most is how naturally they align with our brand values while consistently hitting efficiency and CSAT targets.
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2 of 2 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, clients have praised GotYourBack Support for their excellent customer service and consistent high Customer Satisfaction (CSAT) scores. Notably, a Customer Support Manager from Boom Beauty highlighted their agents' efficiency and alignment with brand values, while the COO of Zipify commended their proactive communication and timely delivery. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and no significant areas for improvement identified.
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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight GotYourBack Support's excellent value for money, noting that their pricing aligns well with project budgets while delivering high-quality service. For instance, the CMO of Gismart mentioned that their selection was influenced by 'great value for cost', while the COO of Zipify emphasized consistent high CSAT scores and reduced support costs. Overall, feedback reflects strong satisfaction with the company's pricing relative to the quality of service provided.
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United States (3) Israel (2) United Arab Emirates (1) Ukraine (1) England (1)
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MoreMeetings.com

5.0 7 reviews

$25,000+

$25 - $49 / hr

10 - 49

Gulf Breeze, FL

Services provided

60% Sales Outsourcing

40% Call Center Services

MoreMeetings.com is a lead generation and appointment-setting company that specializes in accelerating sales cycles and enhancing lead quality for businesses. Clients consistently praise the company for its professionalism, efficiency, and ability to deliver high-quality meetings and leads, with over 90% of reviews highlighting these aspects. Their predictability and excellent project management set them apart, making them a preferred choice for companies seeking to improve their sales processes.

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Reviews mention Reliable
Clients consistently highlight MoreMeetings.com’s reliability and predictability in delivering results. One client noted their ability to produce 6–7 meetings per week when 4–5 were expected, emphasizing their consistent performance. They appreciated the team's responsiveness and the absence of blaming the client for issues, fostering a true partnership. Overall, the sentiment regarding reliability is overwhelmingly positive, with clients expressing confidence in budgeting and forecasting thanks to MoreMeetings.com’s dependable service.

Lead Generation for Performance Monitoring Company

5.0 May 4, 2020

The goal was to get them to produce 4–5 meetings per week and they quickly started producing 6–7. What was amazing about them was that they were unbelievably consistent. If they said they were going to do 6 per week, they would deliver 6–7. They were reliable and consistent. I knew I could budget for them well in advance.
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Industry Experience

MoreMeetings.com demonstrates significant expertise in the IT Services and Software industries, receiving consistent praise for their lead generation and appointment-setting capabilities. Clients from companies like Fujitsu and SMART IT Service Inc. reported increased sales cycles, improved client engagement, and substantial revenue growth. Overall sentiment is highly positive, highlighting strengths in professionalism, responsiveness, and effective communication. Organizations seeking to enhance their sales processes in these sectors would find MoreMeetings.com a valuable partner.
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IT Services Information technology Software

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Average Project Cost Breakdown

$200,000 to $999,999 (5)

What Clients Have Said
Clients consistently highlighted MoreMeetings.com as offering good value for money, with competitive pricing that fit their budgets. For instance, a CMO noted the company's pricing model allowed for predictability and performance-based costs, ensuring high-quality meetings. Another client emphasized the alignment of company values and exceptional service as key reasons for their selection, reinforcing the overall sentiment that MoreMeetings.com delivers substantial value relative to its costs.
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OnBrand24

4.6 4 reviews

$5,000+

Undisclosed

250 - 999

Beverly, MA

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

15% Call Center Services

OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity.

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Reviews mention High-quality work
OnBrand24 has received positive feedback regarding the high quality of their work, with clients highlighting exceptional customer service and prompt issue resolution. One client noted a significant 80% success rate in debt collections and saved over $10,000, while another praised the call quality and quick service. Overall, the sentiment is favorable, emphasizing reliability and effectiveness, although some clients suggested improvements in diversity and appointment-setting success rates.

Debt Collection Services for Real Estate Company

5.0 Nov 2, 2017

They are the best in the industry. They have helped my company save over $10,000. I have an 80% success rate of collections.
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Appointment Setting for Manufacturing Company

4.0 Aug 12, 2017

The call quality and quick service stand out. Their success rate of setting appointments could improve.
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Industry Experience

OnBrand24 has demonstrated strong expertise across various industries, including real estate, consumer products, manufacturing, and other sectors. Clients appreciate their exceptional customer service, effective lead generation, and time-saving capabilities. Feedback indicates a sentiment of high satisfaction, particularly in real estate and consumer products, where they provide significant cost savings and reliability. However, some clients suggest opportunities for diversification and improvement in appointment-setting success rates, indicating areas for potential growth.
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Real estate Consumer Products Other Industry Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (2)

What Clients Have Said
Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.
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Elk Grove Village, Illinois (1) East Chicago, Indiana (1) Los Angeles, California (1) Barnwell, South Carolina (1)
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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI

15% Custom Software Development +3 services

10% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

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Reviews mention High-quality work
Abacus Cambridge Partners has consistently received high praise for delivering high-quality work across various projects. Clients have highlighted their professional integrity, technical competence, and ability to meet deadlines without incurring additional costs. One client noted a significant reduction in time to market from three months to one day due to their effective API management implementation. Another client emphasized their responsiveness and adaptability, stating that the quality of agents provided was impressive, showcasing their commitment to excellence.

API Migration for Telecommunications Firm

5.0 Apr 1, 2021

They delivered on time with the right quality at no additional costs. We scoped everything correctly. Their project manager kept their commitments. Their engineers are very competent. There’s no technical challenge that we gave them that they weren’t able to resolve. They’re very skilled.
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Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point. They engage fully, taking project management and follow-up seriously. They’re flexible and willing to deliver quickly whenever we request it.
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Call Center Voice Services for Financial Services Co.

4.5 Sep 17, 2020

In general, we’ve been impressed with the quality of the agents Abacus suggested. Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them. And, they’ve been quick to adapt — that’s probably their strong suit.
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Industry Experience

Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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United Arab Emirates (2) Kenya (1) United States (1)
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Evateck

5.0 4 reviews

$1,000+

< $25 / hr

50 - 249

Fort Lauderdale, FL

Services provided

50% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +3 services

10% IT Managed Services

10% IT Staff Augmentation

5% Business Consulting

Evateck is a customer support outsourcing company that excels in managing client communications and optimizing support processes across various channels such as live chat, email, and social media. Reviewers consistently praise their professionalism, efficiency, and personalized approach, with 100% noting improvements in response times and customer satisfaction, although some suggest enhancing tool access and expanding language services.

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Reviews mention Easy to work with
Clients express a strong sentiment regarding Evateck's ease of collaboration, noting their impressive responsiveness and support. One client highlighted that Evateck's team felt available 24/7, quickly resolving urgent issues. Additionally, the seamless implementation and management processes were commended, contributing to a positive overall experience. The ability to effectively handle customer communication with minimal negative feedback further underscores their commitment to client satisfaction.

Outsourced Customer Support Services for Dentistry Chain

5.0 Apr 23, 2024

It felt like the guys were on call 24/7. Urgent issues were quickly resolved in messengers. Their ease of implementation, management, and quality of customer support are impressive.
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Industry Experience

Evateck has demonstrated strong capabilities across various industries, including Advertising & Marketing, Dental, IT Services, and Manufacturing. Clients in these sectors have praised Evateck for their professionalism, effective communication, and ability to enhance customer support processes. The overall sentiment is positive, with notable successes in reducing response times and improving customer satisfaction. Their expertise and tailored strategies make them a suitable partner for businesses looking to optimize customer service in these industries.
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Advertising & marketing Dental IT Services Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (4)

What Clients Have Said
Evateck consistently receives positive feedback regarding their cost-effectiveness and overall value for money. Clients highlight that Evateck's pricing aligns well with their budgets while delivering exceptional service quality. For instance, one client noted, 'Good value for cost', and another emphasized that the 'pricing fit our budget.' Overall sentiment indicates that clients view Evateck as a valuable partner that enhances their operations while maintaining competitive pricing.
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United States (2) Bulgaria (1) Poland (1)
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Penbrothers

5.0 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Makati, Philippines

Services provided

15% Back Office Outsourcing

15% PEO/Employee Leasing

15% Recruiting +5 services

15% Staffing

10% Customer Service Outsourcing

10% Employer of Record (EOR) Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Penbrothers is a staffing services provider specializing in talent acquisition and HR management. The company received highly positive feedback, with 100% of reviews highlighting their strong communication, value alignment, and significant contributions to building high-performance teams. Penbrothers successfully improved ROI by facilitating the hiring of over 15 individuals, demonstrating their effectiveness as a key talent partner.

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Industry Experience

Penbrothers has demonstrated expertise in the hospitality and leisure industry, notably through their collaboration with Servantex, a staffing provider. The feedback highlights their strengths in talent acquisition, HR management, and project execution, resulting in significant ROI and rapid team expansion. Overall sentiment in this sector is highly positive, with clients appreciating Penbrothers' strong communication, alignment of values, and ability to meet hiring demands efficiently.
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Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Penbrothers' competitive pricing and overall value for money. One client noted that Penbrothers fit their budget while delivering high-quality services, resulting in a significant ROI and accelerated hiring processes. The positive sentiment is reinforced by feedback on strong communication and alignment with client values, emphasizing their role as a valuable partner in building effective teams.
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Octopus Tech Solutions

4.9 5 reviews

$1,000+

< $25 / hr

50 - 249

Amritsar, India

Services provided

30% Call Center Services

30% Customer Service Outsourcing

20% Sales Outsourcing +2 services

10% Search Engine Optimization

10% Web Design

Octopus Tech Solutions is a call center service provider specializing in telemarketing, lead generation, and customer support services. Across client reviews, 100% of feedback is positive, highlighting their dedication, effective communication, and ability to meet deadlines. Notably, 60% of reviewers commend their responsiveness, and several emphasize their competitive pricing and willingness to adapt to client needs.

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Reviews mention Great project management
Clients have consistently praised Octopus Tech Solutions for their exceptional project management. One client noted that the team was always on time and responsive to changes, stating, 'They’ve never faltered on any of their timelines or commitments.' Another highlighted their effective communication and support, emphasizing that 'all associates at Octopus Tech responded very quickly to questions.' Overall, feedback reflects a strong sentiment of satisfaction with their project management capabilities.

Outbound Support Services for Payment Solution

5.0 May 3, 2019

All associates at Octopus Tech responded very quickly to questions. Their overall management has been excellent. They were supportive in their approach, and they helped us overcome every challenge that arose.
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Call Center Outsourcing for an E-Commerce Store

4.5 Apr 15, 2019

We touch base every week and also hold monthly reviews. Octopus Tech Solutions has performed well from a project management standpoint. They’re always on time and are happy to make whatever changes we ask of them.
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Industry Experience

Octopus Tech Solutions has received positive feedback across several industries, including Real Estate, Business Services, Logistics & Supply Chain, and Agriculture. Clients commend their expertise in lead generation, effective communication, and responsiveness. In Real Estate, they excelled in generating leads, while in Business Services, they effectively informed customers of new offerings. Their performance in Logistics resulted in successful vendor registrations, and in Agriculture, they enhanced customer engagement significantly. Overall, Octopus Tech Solutions is well-regarded for their operational efficiency and commitment to client needs across these sectors.
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Real estate Business services Logistics & Supply Chain Agriculture

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Octopus Tech Solutions is recognized for offering reasonable pricing and delivering strong value for money. Clients, such as Alpha Corp and ePayLater, highlighted their competitive costs and effective service delivery, leading to successful project outcomes. Feedback emphasized their dedication and responsiveness, with one client noting, 'They understood our requirements and offered reasonable prices.' Overall, the sentiment reflects satisfaction with both the cost and the quality of the services provided.
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Contactopia

5.0 4 reviews

Undisclosed

Undisclosed

10 - 49

Sharjah, United Arab Emirates

Services provided

90% Call Center Services

5% Email Marketing

5% Social Media Marketing

Contactopia is a lead generation and customer support company specializing in call outreach and communication solutions. The reviews highlight their effective project management, quality work, and exceptional communication, resulting in a 100% positive feedback rate. Clients appreciate their affordability, timely updates, and the ability to exceed expectations, with multiple reviewers noting fast and accurate service delivery.

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Reviews mention Experienced
The feedback regarding Contactopia highlights their effective communication and strong project management, with clients expressing satisfaction with the initiative and adaptability of their team. One client noted, 'We appreciated their initiative and willingness to make the project successful,' and emphasized the positive outcomes with increased client engagement. Overall, the sentiment is highly positive, with clients recognizing their experience and quality of service, stating, 'Definitely not, they have been in the industry for a long time.'

Call Center Services for Information Services Company

5.0 Jul 8, 2021

Definitely not they have been on the industry for a long time. The company's experience and tenure in the industry are evident in their ability to handle projects effectively. We appreciated their initiative and willingness to make the project successful.
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Industry Experience

Contactopia has received positive feedback across various industries including IT Services, Telecommunications, and Business Services. In IT Services, they excelled in lead generation, significantly exceeding client expectations. The Telecommunications sector praised their effective data management and client acquisition strategies. In Business Services, their affordable and feature-rich solutions were well-received. Overall, the sentiment is highly favorable, indicating Contactopia's expertise in driving client success and satisfaction across these diverse sectors.
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IT Services Telecommunications Business services

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have praised Contactopia for their affordable pricing and high-quality services, often highlighting the exceptional value for money. One client noted that they chose Contactopia for their 'affordable price and quality work,' leading to successful client engagements. Another emphasized that Contactopia provided 'one of the most affordable options' with extensive features. Overall, the sentiment regarding cost and value is overwhelmingly positive, with clients expressing satisfaction and appreciation for the return on investment.
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Satellite Office

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Sydney, Australia

Services provided

40% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% HR Outsourcing +2 services

10% Customer Service Outsourcing

10% IT Staff Augmentation

Satellite Office is a staffing and HR management company specializing in providing offshore workforce solutions. The reviews highlight their exceptional project management, transparency, and efficient recruitment processes, with a 100% positive feedback rate from clients. Clients commend their ability to reduce costs and improve efficiency, solidifying their role as a strategic partner rather than just a service provider.

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Industry Experience

Satellite Office has garnered positive feedback primarily in the Advertising & Marketing sector, specifically within automotive technology. Clients highlight their strengths in recruitment, HR management, and employee training, noting significant improvements in cost efficiency and team scalability. The overall sentiment is highly favorable, emphasizing their strong communication, attention to detail, and partnership approach. Potential clients in the advertising and marketing industry, especially those requiring workforce offshoring, may find Satellite Office to be a suitable partner.
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Advertising & marketing

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have praised Satellite Office for its cost-effectiveness and value for money, noting significant reductions in overheads and improved operational efficiencies. One client reported a $500,000 annual investment that allowed them to upscale their team from two to sixteen employees. They highlighted the company's transparency regarding costs and effective communication, establishing a strong partnership rather than just a service provider. Overall, the sentiment reflects satisfaction with the financial outcomes and the efficiency gained through collaboration.
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More responsive than most other service providers

Satellite Office is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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BitWide

5.0 12 reviews

$1,000+

$25 - $49 / hr

10 - 49

Calgary, Canada

Services provided

30% Call Center Services

30% Sales Outsourcing

25% Email Marketing +1 service

15% Content Writing Services

BitWide is a lead generation and sales outreach company that leverages LinkedIn, email, and cold calling to enhance client sales and brand awareness. The company consistently receives positive reviews, with 100% of clients praising their communication and adaptability. They are noted for providing good value for cost and aligning with client values, with 86% of reviews mentioning these factors. Some feedback suggests improvements in timeliness and KPI tracking.

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Reviews mention Easy to work with
Clients consistently describe BitWide as an easy team to work with, highlighting their responsiveness and willingness to adapt strategies. One client noted, "They are trustworthy... and easy team to work with," while another emphasized their effective collaboration and responsiveness. Overall, the sentiment reflects a strong appreciation for BitWide's collaborative approach and effective project management, contributing positively to the client experience.

Sales Outsourcing for Digital Marketing Company

5.0 Nov 2, 2023

They are trustworthy. Everyone is engaged with this being successful up to and including the CEO. The team is very willing and capable of making edits, adjusting tactics as needed. Easy team to work with.
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Lead Gen & LinkedIn Outreach for Developer Experience Firm

5.0 Mar 3, 2023

They are easy to collaborate with and responsive. The pricing is also very reasonable.
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Industry Experience

BitWide has received positive feedback across several industries including Consumer Products, Business Services, IT Services, Software, and Advertising & Marketing. Clients appreciate their effective lead generation, strong communication, and adaptability in outreach tactics. Notably, their expertise in cold calling and LinkedIn engagement has significantly boosted client sales metrics and brand awareness. Overall sentiment indicates a strong fit for companies seeking reliable sales outreach solutions, particularly in technology, marketing, and service-oriented sectors.
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Consumer Products Business services IT Services Advertising & marketing Software

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (3)

What Clients Have Said
Clients consistently highlight BitWide's competitive pricing and excellent value for money. For instance, one reviewer noted that BitWide offered a 'good value for cost,' while another emphasized their affordability compared to competitors. The sentiment across reviews reflects satisfaction with the pricing model, as clients appreciated the balance between cost and the quality of service received, leading to measurable outcomes such as increased leads and profitability.
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Canada (6) India (1) Russia (1) United States (1)
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BOTTLENECK DISTANT ASSISTANTS

5.0 5 reviews

$5,000+

< $25 / hr

10 - 49

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing

BOTTLENECK DISTANT ASSISTANTS is a virtual assistant service provider that excels in sourcing and managing skilled virtual assistants for various business needs. The company has received consistently positive feedback, with 100% of reviewers praising their professionalism, effective communication, and proactive approach. Clients appreciate their ability to streamline processes, improve operational efficiency, and foster a supportive working culture, as highlighted by the absence of any suggested areas for improvement.

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Reviews mention Great project management
Clients consistently highlight Bottleneck Virtual Assistants' exceptional project management capabilities. One client noted a seamless workflow, stating they only encountered two issues in three years, both resolved within eight hours. Another emphasized the thorough vetting process, resulting in highly qualified candidates. The strong communication facilitated by dedicated account managers further enhances project efficiency. Overall, the sentiment reflects a high level of satisfaction with Bottleneck's project management, underscoring their reliability and effectiveness.

Virtual Assistants for Chiropractic Fraternity

5.0 Oct 29, 2018

The workflow is incredible. In three years, I’ve only had two issues, which were resolved within eight hours from the point of contact. I couldn't ask for a better service in this regard.
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Industry Experience

Bottleneck Virtual Assistants has received positive feedback across various industries, including Advertising & Marketing, Real Estate, Business Services, and others. Clients commend their expertise in onboarding and training virtual assistants, resulting in improved operational efficiency. Their strengths include responsiveness, proactive communication, and a commitment to employee well-being. The overall sentiment is highly favorable, particularly in advertising and real estate, where clients have noted significant project success and quality improvements.
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Advertising & marketing Real estate Business services Other Industry

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Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently express high satisfaction with Bottleneck Virtual Assistants regarding cost and value for money. One client noted a significant return on investment after spending approximately $82,000, highlighting the professional quality of the virtual assistants. Another stated that their $22,000 investment led to improved operational efficiency and quality of life. Overall, clients appreciate the affordable pricing and effective support, indicating that Bottleneck offers excellent value in virtual assistance services.
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Fort Worth, Texas (1) Davenport, Iowa (1) Kalamazoo, Michigan (1) Queensbury, New York (1) Phoenix, Arizona (1)
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LawyerLine™

4.9 7 reviews

Undisclosed

< $25 / hr

250 - 999

Bernards, NJ

Services provided

75% Call Center Services

5% AI Development

5% Back Office Outsourcing +3 services

5% Customer Service Outsourcing

5% Sales Outsourcing

5% Search Engine Optimization

LawyerLine™ is a phone answering and receptionist service provider specializing in supporting law firms. The reviews highlight their exceptional communication, fast response times, and ability to handle high volumes of calls efficiently. Approximately 100% of reviewers express satisfaction, praising the company's value for money and tailored services. A recurring theme is LawyerLine’s strong focus on customer service and adaptability.

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Reviews mention Helpful
Clients have expressed high satisfaction with LawyerLine™, highlighting their 24/7 receptionist service as a significant asset for improving customer engagement and securing new clients. One client noted, "They are always friendly and helpful," while another emphasized the seamless integration into their operations. Despite a few early message conveyance issues, overall feedback reflects a positive sentiment, with clients appreciating the responsiveness and effectiveness of the service in enhancing their competitive edge.

Ongoing Call Center Services for Law Firm

5.0 Oct 6, 2021

We have been able to secure more clients in a more timely manner without having to hire someone in house. This is huge for us as our physical office space is small. Having someone available to field calls 24/7 puts us ahead of our competitors as we are more available to the potential clients. How quickly they were able to take over our call volume and seamlessly integrate themselves into our daily business activities. The customer service is always happy and quick to help. We had a few instances with messages not being properly conveyed, but that was very early on and was quickly addressed.
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Industry Experience

LawyerLine™ has received positive feedback predominantly from the legal industry, specifically family law, estate planning, criminal law, and real estate. Clients commend their responsive communication, efficient call handling, and tailored services that cater specifically to legal practitioners. The overall sentiment is highly favorable, highlighting the provider's strengths in client acquisition and operational efficiency. Suitable clients are those seeking to enhance customer service and manage call volumes without hiring in-house staff.
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Legal

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (2)

What Clients Have Said
LawyerLine™ has received positive feedback regarding its cost-effectiveness and value for money. Clients have noted that the pricing fits their budgets and provides excellent service quality. One client emphasized the impressive value for money, stating LawyerLine is 'incredibly accommodating' and tailored their services effectively. Another client highlighted that LawyerLine's competitive pricing was a significant factor in their decision to switch from a more expensive provider. Overall, the sentiment is that LawyerLine delivers substantial value relative to its cost.
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Los Angeles, California (2) Coral Springs, Florida (1) Charleston, South Carolina (1) Newport Beach, California (1) Sacramento, California (1) Springfield, New Jersey (1)
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Ec3

4.8 5 reviews

$10,000+

< $25 / hr

50 - 249

Durban, South Africa

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

5% Direct Marketing

5% Social Media Marketing

Ec3 is a boutique call center specializing in customer renewal, retention, and lead conversion services. The company consistently receives positive feedback for its effective project management, innovative problem-solving, and strong alignment with clients' values. Approximately 100% of reviewers praise their proactive communication and professionalism, with no significant areas for improvement mentioned.

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Reviews mention Flexible
Clients have consistently praised Ec3 for their flexibility and adaptability in project execution. One CEO noted the team's willingness to accommodate requests and implement necessary changes promptly, emphasizing their down-to-earth approach. Another client highlighted Ec3's dedication to finding solutions around challenges, stating, "They always find a way; they're extremely flexible." Overall, the sentiment regarding Ec3's flexibility is overwhelmingly positive, indicating a strong alignment with client needs and project demands.

Digital Marketing & Call Center Services for Energy Company

5.0 Sep 8, 2023

The most impressive attribute I found from working with Ec3 was how down-to-earth the entire team was to deal with. With a campaign being coordinated from the other side of the globe it is vital to work with a flexible and humble group who leave 'egos' at the door and focus on getting the best outcome. I think this is a rare and remarkable attribute that the Ec3 team have engrained right throughout their organisation.
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Call Center Services for Asset Management Company

4.0 Jun 10, 2021

It’s a little bit blunt, but give them a try. At first, we gave them sample data and gave them two weeks to work through the 1,000-customer sample to see what they could achieve. Within four days, they were already done with reporting and giving us feedback. However, if you think it’s not going to work with them, talk to Ec3 about what you want. They always find a way; they're extremely flexible.
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Industry Experience

Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.
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Financial services IT Services Energy & natural resources Telecommunications

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.
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South Africa (3) Andorra (1) Australia (1)
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Northern Lights Technology Development

5.0 6 reviews

$5,000+

$25 - $49 / hr

250 - 999

Services provided

10% Application Management & Support

10% Application Testing

10% Call Center Services +7 services

10% Custom Software Development

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% Sales Outsourcing

10% UX/UI Design

10% Web Development

Northern Lights Technology Development is a software development company specializing in custom solutions such as hotel management systems, RPA software, MES systems, and WMS. The company consistently receives positive feedback, with 100% of reviewers praising their professional talent, effective communication, and problem-solving capabilities. Clients highlight their ability to streamline operations, improve efficiency, and provide reliable, high-quality services.

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Reviews mention Communicative
Clients have consistently praised Northern Lights Technology for their effective communication throughout project development. They reported having 'frank and great communication' and utilized various channels such as email, telephone, and WeChat to facilitate collaboration. One client noted that Northern Lights engaged business handling staff in the RPA development process, which helped clarify objectives and streamline communication. Overall, the sentiment regarding their communicative approach is highly positive, with no areas for improvement identified.

Billing Automation for Manufacturing Company

5.0 Feb 28, 2022

We always had a frank and great communication. We communicated with each other through face-to-face communication, Email, telephone, WeChat and other tools.
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Digital Transformation for Freight Forwarding Company

5.0 Feb 28, 2022

Northern Lights Technology actively communicated with us in the cooperation process. We had work communications with each other through face-to-face communication, Email, telephone, WeChat and other tools.
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Industry Experience

Northern Lights Technology Development has received positive feedback across various industries, including Hospitality & Leisure, Manufacturing, Logistics & Supply Chain, Automotive, and Financial Services. Clients commend their expertise in developing operational systems, such as hotel management and RPA software, which significantly enhance efficiency and reduce errors. Overall, the sentiment is highly favorable, highlighting strengths in communication, customization, and project management, making them a suitable partner for businesses seeking technological advancement in these sectors.
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Hospitality & leisure Manufacturing Logistics & Supply Chain Automotive Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praised Northern Lights Technology Development for delivering high-quality solutions at competitive prices, highlighting their effective communication and professional team. One client noted the 'appropriate price' for their tailored services, while another emphasized the 'high-quality implementation experience.' Overall, the feedback reflects a strong sentiment regarding the company's value for money, with no significant complaints about pricing or service quality.
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Tianjin, China (4) Suzhou, China (1) Beijing, China (1)
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Easybee Answering Services

5.0 10 reviews

Undisclosed

Undisclosed

10 - 49

San Salvador, El Salvador

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Easybee Answering Services is a bilingual virtual receptionist company offering 24/7 call handling, message-taking, and call scheduling services. Overall, clients commend Easybee for its efficiency, cost-effectiveness, and responsiveness, with approximately 90% of reviewers highlighting their positive experiences. The company is particularly valued for enhancing communication and reducing disruptions, demonstrating strong adaptability and professionalism across various industries, predominantly law firms.

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Reviews mention High-quality work
Clients consistently commend Easybee Answering Services for delivering high-quality work, with one client noting the service's effectiveness in enhancing efficiency by screening calls without interruptions. Another client highlighted the service's ability to filter spam, allowing them to focus on legitimate business calls. Overall sentiment reflects satisfaction, with clients appreciating the professionalism and responsiveness of the service, stating it feels like having a virtual assistant, thus significantly improving their call management.

Answering Service for Construction Company

5.0 Aug 4, 2017

I know that it's working really well for us right now. It's inexpensive to ask someone, for $200 a month, to field a lot of calls and clean up your time. It builds a good relationship when a client calls, too. A person takes the message, and you're going to get the message. That's the good thing about it.
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Answering Service for Commission Advancement Firm

5.0 Jul 25, 2017

Since Easybee, the spam began disappearing and there’s only a little now. It’s something that we were never able to handle in the past. It’s good. Everything works fine. The people call us and we basically tell them, “Not at this time. Leave a message.” It’s great.
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Industry Experience

Easybee Answering Services has demonstrated strong expertise in the legal and education sectors, receiving positive feedback for their 24/7 availability, responsiveness, and effective communication. Clients in the legal industry, including law and immigration firms, noted improvements in client communication and operational efficiency. The education sector appreciated their seamless integration and bilingual capabilities. Additionally, their service is recognized for cost-effectiveness across construction and real estate, where they efficiently filter calls. Overall, Easybee is well-suited for businesses seeking reliable, bilingual answering services.
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Legal Education Construction Real estate

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Average Project Cost Breakdown

Less than $10,000 (8) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Easybee Answering Services for their affordability and excellent value for money. For instance, one law firm owner highlighted that the pricing fit their budget, while another noted the service is efficient and cost-effective, saving them money while improving client communication. Overall, feedback indicates strong satisfaction with the service's cost relative to its quality, with multiple clients emphasizing the company's ability to deliver significant benefits without excessive expense.
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United States (8) Antigua and Barbuda (1) Canada (1)
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Sourcefit

4.8 12 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

10% Accounting

10% Back Office Outsourcing

10% Call Center Services +7 services

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Sales Outsourcing

10% Staffing

Sourcefit is a comprehensive outsourcing solutions provider that specializes in recruitment, office space provision, and various backend services including HR, IT, and accounting. Reviews highlight Sourcefit's responsiveness, effective communication, and value for cost, with about 95% mentioning successful outcomes like team growth and service satisfaction. However, a small number (approximately 5%) noted room for improvement in recruiting speed and proactive communication.

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Reviews mention Accommodating
Clients have noted Sourcefit's high level of accommodation, highlighting their open and transparent communication style. One client remarked on the team's willingness to engage in regular meetings to ensure alignment. However, there were instances of delays in the recruitment process, with one client mentioning a 8-10 day lag despite advance notice. Overall, the sentiment reflects a positive experience with Sourcefit's accommodating nature, though some improvements in recruiter training were suggested.

Recruitment Services for Bookkeeping Company

4.0 Dec 10, 2025

We communicate with Sourcefit through virtual meetings, emails, and messaging apps. The team is very open, transparent, and accommodating. However, recruiting through Sourcefit can be a bit on the slower side, depending on who your recruiter is.
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2 of 5 reviews are 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 5 times in the past 6 months
Recent reviews of Sourcefit indicate a generally positive sentiment among clients, highlighting their effective project management and strong communication skills. Clients praised their ability to meet staffing needs promptly, achieving 100% staffing within 60 days and maintaining high quality standards. However, some noted occasional delays in recruitment and the need for improved training for certain recruiters. Overall, Sourcefit is recognized for their responsiveness, value for cost, and alignment with client company cultures.
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Industry Experience

Sourcefit has demonstrated expertise primarily in the Construction, Financial Services, Medical, Information Technology, and Other industries. Clients have commended Sourcefit for its rapid staffing solutions, effective project management, and strong communication. Specific feedback highlights successful office setups in Construction, operational support in Financial Services, and reliable performance in Medical services. Overall, the sentiment across these industries is positive, indicating that Sourcefit is well-suited for clients seeking responsive and quality-driven solutions.
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Medical Logistics & Supply Chain Software Information technology Construction Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Sourcefit's competitive pricing and high value for money. Feedback indicates that their services fit within budget constraints while delivering exceptional quality and responsiveness. For instance, one client noted, 'Good value for cost' and another emphasized their 'great culture fit' alongside pricing considerations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of Sourcefit's offerings, making them a favorable choice for various operational needs.
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Unee Solutions

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

50% Call Center Services

25% Back Office Outsourcing

15% Sales Outsourcing +1 service

10% Customer Service Outsourcing

Unee Solutions is a lead generation company known for its tailored services, particularly excelling in niche markets. Reviews indicate 100% positive feedback, highlighting their ability to significantly increase leads and save clients' time. Clients appreciate their innovative approach and problem-solving skills, with no noted areas for improvement.

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Industry Experience

Unee Solutions has received positive feedback primarily in the Hospitality & Leisure industry for their lead generation and appointment booking services. Clients commend their tailored approach, exceptional work ethic, and innovative solutions that effectively address unique business challenges. The overall sentiment is highly favorable, with clients appreciating the time saved and increased lead generation. This provider is well-suited for businesses seeking customized marketing support in niche markets.
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Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed that Unee Solutions provides excellent value for money, particularly in lead generation services. One client noted that while they previously spent approximately $1,500 monthly for minimal leads, they now invest $2,000 for significantly higher output, emphasizing the invaluable time savings achieved. Overall, feedback highlights the company's tailored approach and effectiveness, with clients feeling that the cost is justified by the substantial results delivered.
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Sound Telecom

4.2 19 reviews

Undisclosed

Undisclosed

10 - 49

Spokane, WA

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management.

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Reviews mention Professional
Sound Telecom has received positive feedback regarding their professionalism in handling inbound services. Clients appreciate their quick response times and ability to improve customer service. One client noted that Sound Telecom's professionalism allows them to focus on their core business activities, highlighting the effectiveness of their call answering and filtering services. Overall, the sentiment around professionalism is strong, with clients recommending their services to others.

Answering Services for Education Service

5.0 Aug 12, 2017

The takeaway we get from this experience is by answering our needed calls and providing the service they do, we are better equipped to focus on our business presence. Professionalism is a noted strength of the service provider. We began using them in May 2014 and still do.
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Industry Experience

Sound Telecom has demonstrated significant expertise across various industries, particularly in Business Services, IT Services, and Consumer Products. Clients appreciate their quick response times and professionalism, noting improvements in customer service and operational efficiency. Overall, feedback highlights strengths in call handling and support, with a positive sentiment regarding their impact. They are a suitable choice for businesses seeking reliable inbound services, especially in sectors requiring consistent communication and customer support.
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Telecommunications Financial services Business services IT Services Consumer Products Real estate Arts, entertainment & music Healthcare Media Nonprofit Hospitality & leisure Manufacturing Information technology

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Average Project Cost Breakdown

Less than $10,000 (12) $10,000 to $49,000 (6)

What Clients Have Said
Clients express a generally positive sentiment regarding Sound Telecom's pricing and value for money. One client noted a flat rate of $500 per week, indicating satisfaction with the services provided for that cost. Another highlighted the importance of their services, stating they are happy with their spending and the product received. While some reviews mentioned potential areas for improvement in cost, this was not viewed as a significant drawback, with overall contentment in the quality of service delivered.
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Cabot, Arkansas (1) Orlando, Florida (1) Vero Beach, Florida (1) Thomasville, Georgia (1) Chesterfield, Missouri (1) Irving, Texas (1) Plano, Texas (1) Waxahachie, Texas (1) Indianapolis, Indiana (1) Newark, New Jersey (1) Paterson, New Jersey (1) Brooklyn, New York (1) Lebanon, Ohio (1) Sacramento, California (1) Sparks, Nevada (1) Phoenix, Arizona (1) Manassas, Virginia (1) Virginia Beach, Virginia (1) Ozark, Alabama (1)
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AtDesk247

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Karachi, Pakistan

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

AtDesk247 is a service-oriented company specializing in inbound and outbound call management, email inbox maintenance, and communications for marketing channels. Reviews highlight their commitment, punctuality, and significant impact, such as a 30% sales uplift. While initial training was challenging, 100% of inquiries were handled efficiently within six months, indicating strong adaptability and dedication.

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Industry Experience

AtDesk247 has demonstrated strong capabilities in the Advertising & Marketing industry, as evidenced by their successful partnership with Burne and Royce Digital. Clients noted a 30% increase in sales and effective management of customer inquiries. Strengths include dedication, timely project execution, and robust communication. While initial training posed challenges, the team's commitment to understanding project needs and adapting quickly has been highlighted positively. This indicates that AtDesk247 is well-suited for service-based businesses seeking reliable support in marketing and customer engagement.
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Advertising & marketing

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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with AtDesk247's overall cost-effectiveness and value for money. One client noted a 30% sales uplift attributed to their services, highlighting the company's ability to handle inquiries efficiently. Additionally, the commitment and punctuality of the team were emphasized as key factors in justifying their pricing. While initial training posed challenges, clients appreciated the eventual thoroughness and dedication demonstrated by AtDesk247, reinforcing their perceived value.
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Vserve Amazon Listing Service

5.0 23 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

60% Ecommerce Marketing

40% Customer Service Outsourcing

Vserve Amazon Listing Service is a company specializing in optimizing Amazon product listings, enhancing brand visibility, and driving sales through targeted advertising and strategic SEO. With 100% positive feedback, clients consistently praise their attention to detail, responsiveness, and ability to deliver tailored solutions that align with brand goals. Their expertise in Amazon platform intricacies and project management skills ensures timely delivery and measurable success across various industries.

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Reviews mention Great team
Clients consistently commend Vserve Amazon Listing Service for their exceptional team, highlighting their responsiveness and creativity. One client noted the 'powerful team of smart, creative talent' that collaborates seamlessly, resulting in optimized product listings and effective marketing campaigns. The team’s ability to address queries promptly and deliver quality work on time further reinforces the positive sentiment surrounding their professionalism and dedication to client success.

E-Commerce Marketing for Cosmetics Company

5.0 Dec 12, 2024

Their powerful team of smart, creative talent collaborates seamlessly to develop optimized product listings, engaging marketing content, and effective promotional campaigns. They consistently go above and beyond to deliver exceptional results for their clients.
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Industry Experience

Vserve Amazon Listing Service has demonstrated expertise across various industries, including Real Estate, Beauty & Cosmetics, Manufacturing, Advertising & Marketing, and Food & Beverage. Clients praised their attention to detail, effective communication, and ability to significantly enhance product visibility and sales through tailored strategies. The overall sentiment reflects strong satisfaction, particularly in the Beauty & Cosmetics sector, where their impact on brand visibility and customer engagement was notably high. This provider is well-suited for clients seeking optimization services in these dynamic sectors.
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Real estate Beauty & Cosmetics Manufacturing Advertising & marketing Food & Beverage Retail Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (13) $50,000 to $199,999 (1)

What Clients Have Said
Overall, clients consistently praised Vserve Amazon Listing Service for providing good value for money, with many noting that their pricing fit within budget constraints while delivering effective results. Specific feedback highlighted a strong alignment of company values and a commitment to achieving client goals. For instance, multiple clients mentioned the company's responsiveness and proactive communication, which contributed to successful project outcomes, indicating a favorable perception of their cost-effectiveness.
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United States (8) Canada (3) Austria (1) Germany (1) India (1)
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Gold Cross Answering Service

4.9 10 reviews

Undisclosed

Undisclosed

10 - 49

Lake Hallie, WI

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Gold Cross Answering Service is a professional provider of 24/7 answering and dispatch services, catering to diverse industries such as HVAC, towing, plumbing, and water treatment. Clients commend their reliable communication and consistent service quality, with over 90% satisfaction and minimal miscommunications or protocol issues. Their ability to adapt to clients' evolving needs and ensure seamless customer interactions is frequently highlighted.

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Reviews mention Well-organized projects
Clients have expressed high satisfaction with Gold Cross Answering Service, noting their effectiveness in connecting families with staff during critical times. One client highlighted the absence of delays and praised the company's proactive communication regarding system changes. The well-organized workflow was emphasized, as it allows for timely responses and ensures staff can manage their on-call duties efficiently. Overall, the sentiment reflects a strong appreciation for the service's reliability and organization.

Answering Services for Family Assistance

5.0 Feb 12, 2020

I have not heard of any delays, I believe Gold Cross is great at informing us if there are changes happening within their system, so that our agency can prepare. Foster families are grateful to be able to talk to a live person, who is prepared to help them get connect with our staff.
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Industry Experience

Gold Cross Answering Service has received positive feedback across several industries, including Utilities, Automotive, Environmental Services, Consumer Products, Nonprofit, and Real Estate. Clients commend their expertise in managing after-hours dispatching, effective communication, and reliability, which enhance customer service and operational efficiency. Their strengths lie in providing prompt responses and adapting to client needs, making them a suitable partner for companies seeking consistent and professional call handling, particularly in service-oriented sectors.
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Utilities Automotive Environmental Services Consumer Products Nonprofit Real estate

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Average Project Cost Breakdown

Less than $10,000 (5)

What Clients Have Said
Clients have consistently expressed satisfaction with Gold Cross Answering Service's pricing and value for money, highlighting the effectiveness of their services. One client noted, "We’ve spent between $5,000–$10,000 on their services over the years" and emphasized that their quality service justifies the investment. Another remarked on their "excellent" and "professional" handling of calls, reinforcing the perception of good value. Overall, the sentiment is positive, with many clients appreciating the balance between cost and the high-quality service received.
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Eau Claire, Wisconsin (4) Bolingbrook, Illinois (1) Chicago, Illinois (1) Mansfield, Ohio (1) Milwaukee, Wisconsin (1) Satellite Beach, Florida (1) Hudson, Wisconsin (1)
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LiveAdmins

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Chicago, IL

Services provided

25% AI Development

25% Call Center Services

20% Customer Service Outsourcing +2 services

15% AI Consulting

15% Generative AI

LiveAdmins is a customer engagement company providing real-time chat services, tailored to businesses needing human interactions over AI-based solutions. The feedback highlights their reliable project management and responsiveness. Notably, 100% of the reviewers appreciate their human-centered approach, with no areas identified for improvement.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for LiveAdmins highlight a strong client satisfaction, particularly for their human-centric chat service. Clients, such as Sun Valley Solar Solutions, appreciate the timely delivery and responsiveness, noting the effectiveness of engaging with real agents over AI. One client emphasized the ease of communication and lack of areas for improvement, reflecting an overall positive sentiment towards LiveAdmins' service quality and reliability.
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Industry Experience

The provider has received positive feedback from the construction industry, specifically for their work with solar energy solutions. Clients appreciate the personalized, human-centric chat service that effectively engages both residential and commercial customers. Their strengths include timely project delivery, excellent communication, and responsiveness. The overall sentiment indicates strong expertise in the construction sector, making them a suitable choice for businesses seeking customer support solutions focused on human interaction.
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What Clients Have Said
Clients have expressed satisfaction with the overall cost and value for money provided by LiveAdmins. One reviewer noted the impressive responsiveness and accessibility of the team, highlighting the benefit of working with real people rather than AI. Although specific metrics on cost-effectiveness were not provided, the long-term engagement since 2017 suggests a strong perceived value, indicating that clients find their pricing justifiable given the quality of service received.
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Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Back Office Outsourcing

20% Business Consulting

20% Call Center Services +2 services

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

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Reviews mention Flexible
Clients have consistently praised Daythree Business Services for their flexibility in adapting to project needs and offering additional services without extra cost. One client noted the vendor's willingness to support integrated services and their proactive communication strategy, which fostered a collaborative environment. Additionally, the management team's thoughtful approach to suggestions and their view of the client as a strategic partner were highlighted as significant strengths, demonstrating a commitment to flexibility and responsiveness throughout the engagement.

BPO & Call Centre Services for Digital Financial Institution

4.0 May 27, 2020

The management team is thoughtful to discuss any suggestion before implementation, there is a vision in understanding business needs. Vendor being non-calculation on outputs but a service guaranteed and flexibility offered in any point of execution. They view us as a strategic business partner instead of having the usual “client-vendor” relationship. By doing so, they are able to provide good business insights which adds value to our operations.
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Industry Experience

Daythree Business Services has demonstrated expertise across various industries, including Financial Services, Telecommunications, and Market Research. In Financial Services, they excelled in enhancing customer experience and improving service levels. Their work in Telecommunications focused on effective telesales recruitment and training, though challenges in complex product handling were noted. Lastly, in Market Research, Daythree was recognized for their reliability and cooperation, yet improvements in panel engagement and data accuracy were suggested. Overall, Daythree is well-suited for clients in Financial and Telecommunications sectors, while also offering valuable insights for Market Research initiatives.
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Financial services Telecommunications Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
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More responsive than most other service providers

Daythree Business Services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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ASL BPO

4.9 18 reviews

$1,000+

< $25 / hr

50 - 249

Dhaka, Bangladesh

Services provided

35% Back Office Outsourcing

25% Call Center Services

20% Customer Service Outsourcing +2 services

10% Search Engine Optimization

10% Social Media Marketing

ASL BPO is a versatile outsourcing company offering services such as SEO, digital marketing, lead generation, customer support, and administrative assistance. Reviews highlight their professionalism, expertise, and adaptability, with 100% of reviewers praising their communication and project management skills. Clients report significant benefits, such as a 20% increase in customer satisfaction and a 15% reduction in operational costs.

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Industry Experience

ASL BPO has demonstrated significant expertise across various industries including Software, Consulting, Legal, Logistics, and Real Estate. Feedback highlights their strengths in SEO, customer support, and data processing, with consistent praise for professionalism and adaptability. Notably, their impact in the real estate sector is emphasized, showcasing improved operational efficiency and customer satisfaction. Overall, ASL BPO is well-regarded for providing tailored solutions that meet diverse client needs, making them a reliable choice for businesses in these fields.
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Software Consulting Legal Logistics & Supply Chain Real estate Other Industry Business services

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Average Project Cost Breakdown

$10,000 to $49,000 (4) Less than $10,000 (3) $50,000 to $199,999 (2) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend ASL BPO for their cost-effectiveness and value for money. One review highlighted their pricing as fitting within the client's budget while delivering high-quality customer support, resulting in a 15% reduction in operational costs. Another client praised ASL for being a great culture fit and providing good value for the cost. Overall, the sentiment reflects satisfaction with ASL BPO's pricing relative to the quality of service received.
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United States (10) Australia (1) Canada (1) India (1) Russia (1)

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Triniter BPO

4.2 23 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services

Triniter BPO is a versatile service provider offering a range of solutions including virtual assistance, customer support, outbound calls, and app development. Reviews indicate mixed feedback, with approximately 57% of clients expressing satisfaction in areas like app development and telemarketing, citing dedication and effectiveness. However, 43% report negative experiences, highlighting issues such as unmet promises and unethical practices.

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Reviews mention Communicative
Clients have consistently highlighted Triniter BPO's strong communication skills. One client noted that the team was 'extremely communicative throughout the study' and appreciated their timely delivery and clear understanding of requirements. This sentiment is reinforced by another review, which emphasized 'easy communication' with the team. Overall, feedback reflects a high level of satisfaction regarding communication, contributing positively to project outcomes.

Customer Services for Higher Education Firm

5.0 Sep 10, 2020

Triniter BPO team was a pleasure to work with! They was extremely communicative throughout the study, on time with delivery of all milestones and provided us with invaluable insights. We would definitely hire and work with them again! Thanks Triniter!
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Industry Experience

Triniter BPO has garnered mixed feedback across various industries. In automotive, they excelled in customer support, receiving praise for quality service. However, in wellness & fitness and consulting, they faced criticism for poor execution and lack of transparency. Positive reviews in education and healthcare highlighted effective app development and customer service, while negative experiences in advertising and marketing raised concerns about trustworthiness. Overall, Triniter BPO is seen as suitable for automotive, education, and healthcare, but potential clients should exercise caution in consulting and marketing sectors.
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Telecommunications Consulting Wellness & Fitness Automotive Real estate Advertising & marketing Nonprofit IT Services Healthcare Education Arts, entertainment & music Other Industry Financial services Human Resources Business services Retail

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Average Project Cost Breakdown

$10,000 to $49,000 (10) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Triniter BPO's pricing is generally viewed as competitive, offering good value for money. Clients like the COO of Tweedmag.org noted their affordability and flexibility, while others highlighted their quality of service despite lower costs. However, some reviews expressed dissatisfaction, citing instances of poor execution and unmet expectations relative to costs, such as a client who felt scammed after a failed engagement. Overall, feedback on value is mixed, with some clients appreciating the cost-effectiveness, while others experienced significant issues.
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United States (9) India (6) Australia (1) Latvia (1) Spain (1) United Arab Emirates (1) England (1)
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Relay Human Cloud

5.0 3 reviews

Undisclosed

< $25 / hr

250 - 999

Farmers Branch, TX

Services provided

10% Back Office Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +8 services

10% HR Outsourcing

10% PEO/Employee Leasing

10% Recruiting

10% Recruitment Process Outsourcing

10% Sales Outsourcing

10% Staffing

5% Employer of Record (EOR) Services

5% Finance & Accounting Outsourcing (FAO)

Relay Human Cloud is a company specializing in staff augmentation services, providing skilled remote professionals across various industries. Reviews consistently highlight their effective communication, seamless integration into existing teams, and significant enhancement of productivity, with no areas for improvement noted. Approximately 100% of reviewers commend their capacity to align with company values and offer cost-effective solutions, making them a valuable partner.

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Industry Experience

Relay Human Cloud has demonstrated expertise across various industries, notably in Energy & Natural Resources, Business Services, and Real Estate. Clients commend their skilled professionals for enhancing productivity and reducing labor costs through effective staff augmentation. In Energy, they facilitated complex accounting processes, while in Business Services, they drove significant operational efficiency. In Real Estate, Relay's support allowed teams to effectively manage workloads and improve client relationships. Overall, feedback across industries reflects strong satisfaction with Relay's responsiveness, communication, and value for cost.
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Energy & natural resources Business services Real estate

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Relay Human Cloud's competitive pricing and strong value for money. One reviewer noted that their pricing fit well within budget while providing dedicated accounting support, leading to increased productivity. Another emphasized the company's ability to augment local teams at a fraction of local costs, attributing significant productivity gains to Relay's services. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of the services provided.
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JOYNO INC

5.0 3 reviews

$1,000+

Undisclosed

250 - 999

Lapu-Lapu City, Philippines

Services provided

20% Content Marketing

20% Email Marketing

20% Social Media Marketing +4 services

10% Back Office Outsourcing

10% Call Center Services

10% SMS Marketing

10% Video Marketing

JOYNO INC is a comprehensive digital marketing and design firm that excels in lead generation, social media marketing, website development, and branding. Reviews highlight their exceptional quality, creativity, and customer-centric approach, with a 100% positive feedback rate emphasizing effective communication, timely delivery, and strong company values. Clients frequently commend their professionalism and passion, which significantly benefit client engagement and business growth.

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Industry Experience

JOYNO INC has demonstrated expertise in diverse industries, including Consulting, Wellness & Fitness, and Restaurants. Clients in Consulting praised the company’s creativity and efficiency in marketing campaigns, while the Wellness sector highlighted their comprehensive digital marketing services and strong communication. In the Restaurant industry, JOYNO INC was noted for professionalism and ethical marketing practices. Overall, sentiment across these industries is overwhelmingly positive, positioning JOYNO INC as a strong candidate for businesses seeking reliable marketing solutions.
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Consulting Wellness & Fitness Restaurants

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients have consistently praised JOYNO INC for their exceptional value for money and high-quality services. One client noted that they were 'blown away' by the quality of design work relative to cost, even suggesting the company could charge more. Another client emphasized their affordable monthly investment, stating that JOYNO INC exceeds expectations and delivers high-quality work. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness and value provided by the company.
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Protel BPO

5.0 11 reviews

$1,000+

< $25 / hr

250 - 999

Belize City, Belize

Services provided

45% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing

Protel BPO is a call center service provider renowned for its exceptional customer service management and efficient call handling capabilities. Based on the reviews, the company receives overwhelmingly positive feedback, with clients praising its adaptability, professionalism, and effective communication. Approximately 80% of reviewers highlight Protel BPO’s alignment with company values and their ability to significantly enhance customer satisfaction and loyalty.

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Industry Experience

Protel BPO has garnered positive feedback across various industries including Retail, Healthcare, Hospitality & Leisure, Construction, and Utilities. Clients commend their expertise in managing call centers and customer service operations, consistently noting improvements in customer satisfaction, call handling efficiency, and operational responsiveness. The company's strengths lie in their adaptability to different organizational cultures, effective project management, and commitment to quality service delivery, making them a suitable partner for businesses seeking reliable support in these sectors.
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Retail Healthcare Hospitality & leisure Construction Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (3) Less than $10,000 (1)

What Clients Have Said
The overall sentiment regarding Protel BPO's cost and value for money is highly positive. Clients consistently noted that Protel BPO offers 'good value for cost' and that their pricing fits within budget constraints. For instance, the VP of Centene Corporation emphasized that while cheaper options were available, the quality and alignment of values with Protel BPO justified the investment. Additionally, several clients reported significant improvements in service efficiency and customer satisfaction, attributing these successes to the cost-effective solutions provided by Protel BPO.
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More responsive than most other service providers

Protel BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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PATLive

4.9 8 reviews

Undisclosed

Undisclosed

250 - 999

Tallahassee, FL

Services provided

90% Call Center Services

10% Customer Service Outsourcing

PATLive is a comprehensive phone answering service provider known for assisting small businesses with efficient call management and customer interaction. Across multiple reviews, 100% of clients commend PATLive for significant time savings, enhanced customer impressions, and reliable 24/7 service. Although occasionally noted as expensive, 83% highlight their excellent customer service and ability to scale business operations effectively, making them a valuable investment for time-constrained entrepreneurs.

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Reviews mention Unique expertise
Clients have consistently praised PATLive for their unique expertise in various industries. One client noted their 'insider knowledge' in real estate, emphasizing the value of having a team familiar with the sector. Another highlighted PATLive's 'excellent command of the English language,' facilitating effective communication. Overall, sentiment towards PATLive's specialized skills is highly positive, with clients appreciating the efficiency and professionalism they bring to call management.

Inbound Call Answering for Real Estate Investment Group

5.0 Feb 11, 2019

Their unique insight and experience within our industry make them valuable to us. Working with a team that has expertise with real estate investment firms is helpful.
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Average Project Cost Breakdown

Less than $10,000 (7)

What Clients Have Said
Clients generally perceive PATLive as a valuable investment, with feedback highlighting their effectiveness in managing calls and enhancing business efficiency. For instance, one client noted spending around $2,000 over several years, emphasizing that despite being "expensive," the service solved critical operational challenges. Another client stated, "Working with PATLive is money well-spent," confirming that their support justifies the cost. Overall, while some clients mentioned the pricing as high, they consistently acknowledged the quality of service and the time saved as significant value.
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More responsive than most other service providers

PATLive is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (6) Germany (1)
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Tech Fi Technologies

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Gurugram, India

Services provided

45% Call Center Services

25% Customer Service Outsourcing

15% Content Moderation Services +2 services

10% Sales Outsourcing

5% Back Office Outsourcing

Tech Fi Technologies is a multifaceted company specializing in web development, call center services, and digital marketing solutions. The firm has consistently received positive feedback, with approximately 90% of reviewers praising their subject knowledge, efficiency, and communication. Clients commend their ability to deliver quality projects on time and within budget, though some suggest incorporating more innovative design ideas.

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Reviews mention Helpful
Clients have expressed a positive sentiment towards Tech Fi Technologies, highlighting their helpfulness and expertise. One client noted, 'Mayank and his team member were very helpful, patient and provided their suggestions.' Additionally, the project was completed within a decent timeframe and met quality expectations. The client's overall satisfaction is evident, as they stated, 'Would highly recommend TechFi for such projects' and expressed interest in future collaborations.

Web Redesign for Software Development Company

5.0 Oct 27, 2021

We are happy with techFi’s approach towards providing solution. Mayank and his team member, both were very helpful, patient and provided their suggestions. There were many changes and iterations happened while working on project but they happily helped us achieving what we were looking for.
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Industry Experience

Tech Fi Technologies has demonstrated expertise in various industries including Software, Legal, Nonprofit, Healthcare, Real Estate, Consumer Products, and Human Resources. Clients report strong satisfaction with their web development and call center services, noting effective communication, timely delivery, and attention to client feedback. Particularly in sectors like Healthcare and Nonprofits, their impact is seen in enhancing user engagement. Overall, their strengths lie in project management, custom web solutions, and building long-term client relationships across multiple sectors.
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Software Legal Nonprofit Healthcare Real estate Consumer Products Human Resources Other Industry

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Average Project Cost Breakdown

Less than $10,000 (6) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Tech Fi Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients highlighted their competitive pricing, with one stating they charged a 'very fair amount not too high and not too low.' Another client emphasized their impressive efficiency and the quality of work delivered within budget. Overall, the sentiment reflects satisfaction with the balance of cost and quality, positioning Tech Fi as a strong choice for budget-conscious projects.
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India (5) United States (3)
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Westpark Communications

4.8 4 reviews

Undisclosed

Undisclosed

50 - 249

Spring, TX

Services provided

40% Customer Service Outsourcing

25% Back Office Outsourcing

25% Call Center Services +1 service

10% Sales Outsourcing

Westpark Communications is a call center and back office service provider known for its professional customer service and support solutions. They have been praised for their attention to detail, effective communication, and ability to enhance client revenue, with 75% of reviewers highlighting their excellent service quality. While consistent team performance is noted, some reviewers mention frequent agent turnover as an area for ongoing improvement.

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Reviews mention Detail-oriented
Clients have consistently praised Westpark Communications for their exceptional attention to detail and commitment to quality service. One client noted, 'Attention to detail and people who really care' as standout qualities. Their thoroughness in setting up call structures and scripts has significantly improved client satisfaction. Overall, the sentiment reflects a strong appreciation for their meticulous approach, distinguishing them from previous service providers.

Call Center Support for Real Estate Company

5.0 May 4, 2020

What did you find most impressive about this company? Attention to detail and people who really care.
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Industry Experience

Westpark Communications has demonstrated expertise across diverse industries, particularly in Consumer Products and Real Estate. Feedback highlights their strengths in customer service, effective communication, and innovative solutions. Clients in Consumer Products commend their ability to enhance operational efficiency and revenue, while those in Real Estate appreciate their professionalism and personalized service. Overall, the sentiment is positive, with strong recommendations for businesses seeking reliable call center and back office support.
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Consumer Products Real estate

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Westpark Communications' pricing, describing it as reasonable compared to competitors. One client noted spending approximately $100,000 over several years while feeling the value received was significant, particularly in customer service performance. Another client highlighted an hourly billing structure that effectively saved them around $500 monthly, indicating a strong return on investment. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance of quality service and competitive pricing.
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Tampa, Florida (1) Austin, Texas (1) Burlington, Vermont (1) San Diego, California (1)
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Call2Customers

4.7 9 reviews

$1,000+

< $25 / hr

250 - 999

New Delhi, India

Services provided

30% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Call2Customers is a versatile outsourcing service provider specializing in customer support, telemarketing, and back-office operations. Reviews highlight their professionalism, adaptability, and ability to align with client goals, with 83% of reviewers noting their effective project management and communication. While some feedback suggests room for improvement in proactive problem-solving and quality control, the majority of clients commend their commitment to quality and brand integration.

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Industry Experience

Call2Customers has received positive feedback across various industries, including Manufacturing, Non-profit, Advertising & Marketing, Logistics & Supply Chain, and Business Services. Clients highlight their expertise in customer service, efficient project management, and adaptability to brand values. The overall sentiment is favorable, with commendations for improving customer satisfaction, lead conversions, and operational efficiency. This provider is particularly well-suited for companies in need of customer support and telemarketing services.
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Manufacturing Non-profit Advertising & marketing Logistics & Supply Chain Business services

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Average Project Cost Breakdown

Less than $10,000 (6)

What Clients Have Said
Clients generally praise Call2Customers for their cost-effectiveness and value for money. For instance, the CEO of Bleach London highlighted their 'good value for cost,' while the Founder of LevelUp Leads noted that their pricing 'fit our budget.' Overall sentiment reflects satisfaction with the balance between service quality and pricing, with several clients expressing that Call2Customers exceeded expectations and provided excellent support without excessive costs.
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Customer Umbrella

5.0 20 reviews

$1,000+

< $25 / hr

250 - 999

Varna, Bulgaria

Services provided

20% Back Office Outsourcing

20% IT Managed Services

20% Staffing +4 services

15% Customer Service Outsourcing

10% Call Center Services

10% IT Staff Augmentation

5% Recruiting

Customer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships.

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Reviews mention Timely
Customer Umbrella consistently receives positive feedback regarding their timely project delivery and responsiveness. Clients noted that tasks were completed on or before deadlines, with one reviewer highlighting a five-week early completion of product release. Their excellent communication skills and proactive handling of concerns further emphasized their commitment to meeting client needs. Overall, the sentiment regarding their timeliness is overwhelmingly positive, with no significant areas for improvement identified in this aspect.

Back Office Outsourcing for Gaming Company

5.0 Feb 9, 2024

Players have expressed gratitude for the timely and individualised support they received, leading to an enhanced reputation and loyalty for the brand. The team at Customer Umbrella showed excellent communication skills and a thorough comprehension of our requirements and priorities. They further improved the cooperation between our teams by being receptive to input and prompt in resolving any problems.
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Back Office Support for Furniture & Home Decor Company

5.0 Feb 7, 2024

Reduced response times and quick resolution of customer inquiries have become the new standard as a result of Customer Umbrella's optimised procedures, which have been measured in concrete ways. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor.
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Customer Support Outsourcing for Game Development Company

5.0 Aug 23, 2023

Their project management was spot-on. Always on time, and when we had new requests or changes, they were all ears, adapting their strategy to match our game releases. Players got quicker answers, cutting response times by 40%, enhancing player experience.
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Dev Staff Augmentation for Salesforce Consultancy

5.0 Jun 24, 2025

Their project management was seamless and highly responsive. Tasks were consistently delivered on or before deadlines, and any roadblocks were communicated proactively. They were flexible with working hours and timezone alignment, and their ability to scale resources up or down based on our project demands was a major advantage.
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Industry Experience

Customer Umbrella demonstrates significant expertise across various industries, including Software, Gambling, Design, Manufacturing, Gaming, Retail, Healthcare, and Utilities. Their strengths lie in enhancing operational efficiency, customer support, and seamless integration with client teams. Reviews reflect a positive sentiment regarding their adaptability, responsiveness, and commitment to exceptional service. Clients in the Gaming and Healthcare sectors particularly commend their tailored solutions and proactive communication, making them a strong fit for businesses seeking reliable support in customer-centric environments.
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Software Gambling Design Manufacturing Gaming Retail Healthcare Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (9) Less than $10,000 (2)

What Clients Have Said
Client feedback on Customer Umbrella consistently highlights their strong value for money, with many noting that their pricing aligns well with budget expectations. One client emphasized that Customer Umbrella’s pricing fit their budget while delivering high-quality service, stating they experienced a significant boost in customer satisfaction and operational efficiency. Overall sentiment indicates that clients appreciate the balance of cost and quality, with several reviews mentioning the impressive results achieved without exceeding budgets.
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More responsive than most other service providers

Customer Umbrella is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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vlbpo cx

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Kingston, Jamaica

Services provided

45% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.

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Industry Experience

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
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Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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Munzai Solutions

5.0 3 reviews

Undisclosed

$25 - $49 / hr

10 - 49

Karachi, Pakistan

Services provided

60% Sales Outsourcing

20% Call Center Services

10% CRM Consulting and SI +1 service

10% Customer Service Outsourcing

Munzai Solutions is a lead generation and client management agency known for its adaptability and comprehensive outbound sales support. They consistently receive high ratings, with 100% of reviews highlighting their timely project delivery and effective communication. Clients appreciate their professionalism and flexibility, although some suggest deeper industry knowledge and enhanced reporting could further enhance their impact.

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Reviews mention Adaptable
Client feedback indicates a strong sentiment regarding Munzai Solutions' adaptability. They were praised for their responsiveness and flexibility in adjusting messaging and outreach strategies without delays. One client noted, 'They actively tailored their approach to match our industry,' showcasing their commitment to aligning with client needs. Additionally, proactive communication and a disciplined process were highlighted as key strengths, contributing to a successful partnership despite some suggestions for improvement in industry knowledge and strategic targeting.

Outbound Lead Gen & Client Management for Textile Mfr

5.0 Oct 18, 2025

Munzai demonstrated strong project management throughout the engagement. They adhered to agreed timelines for outreach campaigns, lead reporting, and follow-up activities, ensuring deliverables were consistently completed on schedule. Communication was proactive, and they were quick to adjust based on shifting priorities or new instructions. They responded promptly to requests—whether it involved refining target criteria, updating messaging, or reallocating effort toward higher-value segments. Their flexibility and willingness to course-correct allowed the project to stay aligned with our goals without delays. What stood out most about Munzai was their combination of adaptability, transparency, and ownership. Unlike many lead generation partners who work rigidly off scripts or fixed workflows, they've actively tailored their approach to match our industry, product categories, and target accounts.
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Industry Experience

Munzai Solutions has demonstrated strong capabilities in the Advertising & Marketing and Manufacturing industries. Clients noted their effectiveness in lead generation and client management, leading to measurable success such as increased client acquisition and revenue. The overall sentiment is highly positive, highlighting their tenacity, professionalism, and adaptability. Their strengths lie in tailored outreach strategies and proactive communication, making them a suitable partner for businesses seeking to enhance sales pipelines in these sectors.
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Advertising & marketing Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Munzai Solutions' strong value for money, noting that their pricing aligns well with budget expectations. A co-founder remarked on the 'good value for cost' and a Sales Director emphasized that pricing fit their budget while delivering significant results, including generating over 250 targeted leads. Overall, the sentiment reflects satisfaction with cost-effectiveness and the quality of services provided, reinforcing Munzai Solutions as a reliable partner for achieving business goals.
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More responsive than most other service providers

Munzai Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Silver Bell Group

5.0 5 reviews

Undisclosed

Undisclosed

250 - 999

Beograd, Serbia

Services provided

20% Call Center Services

20% Sales Outsourcing

10% Customer Service Outsourcing +10 services

5% Back Office Outsourcing

5% Content Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Graphic Design

5% HR Consulting

5% Mobile App Development

5% Social Media Marketing

5% UX/UI Design

5% Web Design

5% Web Development

Silver Bell Group is a staffing and business process outsourcing company specializing in talent acquisition, employee management, and operational support. Reviews indicate strong client satisfaction, with over 90% of clients praising their flexibility, professional ethics, and ability to meet project timelines. Common themes include their effective recruitment practices and responsive project management. Clients have noted a desire for minor improvements in communication clarity and proactive planning.

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Reviews mention Exceptional results
Clients consistently commend Silver Bell Group for delivering exceptional results that surpass expectations. One client highlighted their ability to achieve stable results exceeding global benchmarks in lead generation, stating, "I am proud of our collaboration and the results achieved." Another noted the team's speed, involvement, and impressive outcomes, emphasizing their professionalism and responsive communication. Overall, the sentiment reflects a strong appreciation for the company's performance and partnership quality.

Lead Generation for Products Manufacturing Company

5.0 Jul 24, 2025

New customers were found, conversion rate increased, sales growth. Real professionals. The best team. They always stay in touch. They offer the best solutions. Partner relations. Speed, team Involvement, impressive results!
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Industry Experience

Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
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Advertising & marketing Financial services Business services Other Industry

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Average Project Cost Breakdown

$200,000 to $999,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with Silver Bell Group's pricing, noting it as a good fit for their budgets and recognizing the value for money provided. One client emphasized that their collaboration exceeded expectations, describing it as the 'gold standard of win-win partnership'. Another remarked on the transparent pricing with no hidden fees, which allows for scalable hiring. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of service received.
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Netherlands (1) Serbia (1) United Arab Emirates (1) Turkey (1)
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Top Inbound Call Center Agencies

An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.

Some of the typical offerings that inbound call center providers offer include:

Customer service & troubleshooting
Order entry and payment processing
Technical support (Tier 1 & Tier 2)
Product recalls and warranty management
Appointment scheduling and reservations
Help-desk ticketing and escalation
Multilingual and after-hours support
Cross-sell and up-sell programs

Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.

Pricing models vary, but here some examples:

Per-minute: $0.70–$1.25 per minute of agent talk time
Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative

Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.

Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:

Proven experience in your industry
Average speed of answer (ASA) and first-call resolution (FCR) rates
Quality-assurance processes and agent training programs
Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
Transparent pricing and contract flexibility

Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.

Here are some examples of red flags you should watch for, be cautious if a provider:

Guarantees unrealistically high service levels without data
Lacks recorded sample calls or QA documentation
Is vague about data security or compliance standards
Provides inconsistent or delayed reporting
Charges hidden fees for basic services like script updates or report access

Transparency and measurable KPIs should be non-negotiable.

To help you with your hiring process, here are some of the questions you can ask:

How do you recruit, train, and retain agents for my account?
Which technologies and CRMs do you integrate with natively?
What are your average ASA, FCR, and abandonment rates?
Can you provide references or case studies in my industry?
How is pricing structured, and what additional fees could arise?
What data security and compliance certifications do you hold?
How often will I receive performance reports, and in what format?
Who will be my main point of contact, and how is issue escalation handled?

Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.

E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.

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